1381 Customer Service jobs in Waterlooville

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information regarding products, services, pricing, and order status.
• Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
• Process customer orders, applications, or requests accurately and in a timely manner.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and escalate priority issues or potential customer dissatisfaction to the appropriate department or supervisor.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and share insights with the team to improve service quality.
• Assist with administrative tasks related to customer service operations.
• Build and maintain strong customer relationships by providing a positive and helpful experience.
• Stay updated on product knowledge and company services.
• Contribute to team efforts by accomplishing related results as needed.

• High school diploma or equivalent; further education or customer service training is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong active listening skills and the ability to understand customer needs.
• Proficiency in MS Office and familiarity with CRM systems is advantageous.
• Ability to multitask, prioritize, and manage time effectively.
• A patient and empathetic demeanor.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Ability to work effectively both independently and as part of a team.
• Reliable and punctual with a professional attitude.
• Experience in a retail or hospitality environment is beneficial.

Job Title: Customer Service Executive

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role.

WHJS1_UKTJ

Job Title: Customer Service Executive

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role.

WHJS1_UKTJ

Job Title: Customer Service Executive

Location: Portsmouth

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or no.

WHJS1_UKTJ

Job Title: Customer Service Representative

Location: Portsmouth

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience .

WHJS1_UKTJ

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

• Generous Holiday Allowance:  Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working:  Equipment provided for home office setup

RSR are currently recruiting for an experienced Customer Service Advisor to work on a full-time, long-term contract based in Fareham, Hampshire
The role will be involve accessing Police systems, so applicants will need to undergo Security Vetting checks.

The role is paying 15.09p per hour (PAYE)

Main purpose of the role:

To be the first point of contact for all types of telephone calls and emails from the public and Police Forces requesting information on the services provided.
Responsible for ensuring callers are given the correct advice and information, resolving application issues, and redirecting the caller to other specialists within the business as necessary.

Main responsibilities:

• To receive and critically assess all types of calls and emails from the public, police, and other agencies.
  
  
• To give advice and take appropriate action to resolve the query at first point of contact whenever possible, being accountable for maintaining a high standard and managing the caller's expectations

• To determine if a query cannot be resolved by the Customer Services team and task it to the appropriate department with a comprehensive rationale

• To interrogate a broad range of IT systems accurately, in order to gather relevant supporting data to provide the best resolution

• To provide cover, validate the work, and support other members of the Customer Services team as required and provide training/feedback as necessary.

Experience:

Proven experience of working in a professional environment, performing a range of clerical tasks, including word processing and maintaining and updating manual and computerised filing systems
Proven experience of customer contact, particularly on the telephone, including handling difficult callers and sensitive matters.
Educated to QCF level 2 (5 Passes to include English & Maths) OR work experience deemed to have brought the role holder to a comparable level.

If you would like to be considered for this position and have the relevant experience, then please apply now.

• Assisting customers over the phone and by email with a wide range of enquiries
• Managing client accounts and building lasting relationships
• Following enquiries through from initial contact to resolution
• Handling complaints in a professional and empathetic manner
• Working with internal departments and third parties to support customer needs
• Completing a range of administrative tasks and call handling duties

• Previous telephone-based customer service or call centre experience
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure
• Great attention to detail and solid admin skills
• Proficiency in Microsoft Office, especially Outlook and Excel