What Jobs are available for Customer Service in Wellington?

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software, hardware, and online platforms.
• Guide customers through troubleshooting steps, providing clear and concise instructions.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Identify recurring customer issues and provide feedback to the product development team for potential improvements.
• Contribute to the development and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
• Proactively identify opportunities to improve the customer experience and service delivery.
• Meet or exceed key performance indicators for customer satisfaction, response times, and resolution rates.

• Proven experience in a customer service or technical support role.
• Strong understanding of common technical issues and troubleshooting methodologies.
• Excellent verbal and written communication skills, with a clear and confident tone.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a busy environment.
• Experience with (mention specific software/products relevant to the fictional company, e.g., SaaS platforms, specific hardware) is a plus.
• A strong desire to learn and adapt to new technologies and products.
• Ability to work effectively as part of a team.
• High school diploma or equivalent required; further education or certifications are advantageous.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively and efficiently.
• Process orders, returns, and exchanges according to company procedures.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Gather customer feedback and report it to the relevant departments for service improvement.
• Collaborate with team members to share knowledge and best practices.
• Adhere to all company service standards and performance targets.
• Assist with administrative tasks related to customer service operations.
• Contribute to a positive and supportive team environment.
• Continuously enhance product knowledge to provide informed assistance.
• Escalate complex issues to senior team members when necessary.

• Previous experience in a customer service or call centre role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with customers.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using computer systems, including CRM software and MS Office.
• Good problem-solving and decision-making abilities.
• Ability to multitask and manage time effectively.
• Reliable and punctual with a strong work ethic.
• Ability to work independently and as part of a team.
• Adaptability to changing customer needs and company procedures.
• A positive and resilient attitude.

• Handle inbound customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Resolve customer issues and complaints with a focus on customer satisfaction and retention.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed customer records and update information in the CRM system.
• Provide product information and technical support to customers.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Collaborate with internal teams to ensure customer issues are resolved promptly.
• Contribute to team goals and objectives, aiming for high performance in key customer service metrics.
• Adhere to company policies and procedures in all customer interactions.
• Provide feedback to management on customer service trends and product issues.

• Previous experience in a customer service or call centre role is essential.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM systems and other customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Good IT skills, including Microsoft Office Suite.
• A proactive attitude and willingness to go the extra mile for customers.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work a hybrid schedule, balancing remote and in-office days.
• A commitment to providing outstanding service and representing the company positively.

Up to £55,000 + Benefits | Leadership | Customer Excellence | Process Improvement

Are you a straight-talking, people-focused leader who thrives in a fast-paced, customer-driven environment?
Do you take pride in running a motivated team and love turning good service into exceptional service?

If so, this could be the perfect opportunity for you.

We’re partnering with a respected manufacturer and distributor within the electrical and industrial supply sector .
They’re a well-established organisation with around 60 employees , known for high standards, a no-nonsense culture, and a commitment to customer satisfaction.

As Customer Services Manager , you’ll lead a team of eight across sales administration and internal sales , ensuring the department delivers a best-in-class experience for every customer.

You’ll review and enhance processes and SOPs , introduce data-led KPIs , and create an environment where customer excellence, ownership, and accountability come naturally.

Leading and developing a team of 8 across customer service and internal sales

Reviewing and improving customer service processes and SOPs

Creating and tracking meaningful KPI frameworks to drive performance

Ensuring customers receive consistent, efficient, high-quality service

Working closely with sales, marketing, and operations to improve communication and results

Using data and insight to identify trends, successes, and areas for improvement

Proven leadership within customer service, internal sales, or sales administration

Background in electrical wholesale, distribution, or building products preferred

Data-driven mindset – confident creating and analysing reports to drive performance

Straight but fair management style – credible, hands-on, and accountable

Excellent communication, organisational, and problem-solving skills

Someone who values structure, clarity, and high standards

Real autonomy to shape how customer service operates

Visible, senior role with direct impact on business performance

Supportive leadership team that values results over politics

Clear development and growth potential as the company expands

Location: Office-based in the West Midlands (commutable from Wednesbury, Dudley, Walsall, Wolverhampton, Birmingham)
Salary: Up to £55,000 + benefits
Interview Process: 2 stages

To discuss the role:
Craig McDonald –

We’re looking for a proactive and customer-focused Customer Service Coordinator to join our Divisional Project Team based in Wolverhampton.

In this role, you’ll be the first point of contact for customers, handling enquiries and concerns received via telephone and email. You’ll coordinate with contractors to resolve snagging issues and defects in customers’ homes, ensuring timely and effective resolutions. You’ll also respond to development-related concerns, helping maintain our commitment to customer satisfaction and quality service.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Previous experience working within a similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Touch Typing
• A calm and cheery personality
• Patience and calmness under pressure
• A sense of humour
• Good planning and organisations skills
• Problem solving and decision-making skills
• A polite, tactful and assertive attitude
• Excellent communications skills
• Good team working skills

• 5 GCSE’s or equivalent including Maths & English
• Experience working for a residential house builder ideally within the customer facing environment
• An understanding of building regulations and legal obligations.
• A good understanding of written English Grammar

• To address and respond to Customer issues in a prompt and organised way.
• To deliver an excellent customer service, understanding and empathy to our customers
• To liaise with internal departments and form excellent working relationships as part of the larger team.
• To communicate effectively and regularly with colleagues and management
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution
• Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• Arrange and manage appointments for our in-house Technicians.
• Keep our database system up to date at all times.
• Carry out general administrative duties.
• Work directly with the Customer Service Project Manager to ensure our KPI’s are in line with company guidelines
• Learn and at all times adhere to the company Health and Safety requirements.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

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• Lead, coach, and mentor a team of customer service representatives.
• Oversee daily operations of the customer service department.
• Handle escalated customer inquiries and complaints effectively.
• Monitor team performance and provide regular feedback and coaching.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Ensure adherence to company policies and procedures.
• Analyze customer service data and metrics to identify trends and areas for improvement.
• Contribute to the development and refinement of customer service processes.
• Maintain a positive and productive team environment.
• Collaborate with other departments to resolve customer issues.

• Proven experience in a customer service leadership or supervisory role.
• Excellent understanding of customer service principles and best practices.
• Strong coaching, mentoring, and team development skills.
• Exceptional communication, interpersonal, and conflict-resolution abilities.
• Proficiency in handling escalated customer issues.
• Ability to analyze data and generate insightful reports.
• Experience with CRM systems and customer service software.
• Strong organizational and time-management skills.
• Ability to work effectively in a hybrid environment.
• A customer-centric approach with a passion for service excellence.

• Leading, mentoring, and coaching a team of customer service representatives to achieve performance targets and uphold service quality standards.
• Monitoring team performance, providing regular feedback, and conducting performance reviews.
• Handling escalated customer inquiries and resolving complex issues effectively and efficiently.
• Ensuring adherence to company policies and procedures for customer service interactions.
• Developing and implementing training programs for new and existing team members.
• Identifying trends in customer inquiries and feedback, and collaborating with management to implement solutions and improvements.
• Maintaining high levels of customer satisfaction and loyalty.
• Assisting with recruitment and onboarding of new customer service staff.
• Generating reports on team performance, customer feedback, and key service metrics.
• Contributing to the development and refinement of customer service best practices and protocols.

• Lead, coach, and motivate a team of customer service representatives.
• Handle and resolve escalated customer complaints and complex inquiries.
• Monitor team performance metrics and provide regular feedback.
• Develop and implement training programs to enhance team skills.
• Ensure adherence to company policies and customer service standards.
• Identify opportunities for process improvements to enhance customer experience.
• Collaborate with other departments to ensure seamless customer support delivery.
• Manage staff scheduling and workload distribution.
• Conduct performance reviews and contribute to team development.
• Foster a positive and productive team environment.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team lead capacity.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in CRM software and customer support platforms.
• Ability to motivate and manage a team effectively.
• Understanding of customer service best practices and key performance indicators.
• Experience in handling escalated customer issues.
• Ability to work effectively in a hybrid work environment.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.

• Lead, coach, and motivate a team of customer service representatives to achieve performance targets.
• Oversee daily operations, ensuring efficient handling of customer inquiries via phone, email, and chat.
• Manage customer escalations and provide timely, effective resolutions.
• Monitor team performance against key metrics and provide regular feedback.
• Conduct regular performance reviews and identify training needs.
• Develop and implement customer service policies and procedures to improve efficiency and satisfaction.
• Collaborate with other departments to address customer issues and improve processes.
• Ensure adherence to company standards and service level agreements (SLAs).
• Maintain accurate customer records and documentation.
• Contribute to a positive and supportive team environment.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team leader capacity.
• Excellent understanding of customer service principles and best practices.
• Strong leadership, coaching, and motivational skills.
• Proficiency in using CRM software and other customer service tools.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to handle difficult situations and customer complaints effectively.
• Good organisational and time-management skills.
• Familiarity with performance metrics and reporting.
• Ability to work effectively in both an office and remote environment.