What Jobs are available for Customer Service in Weybridge?

Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Customer Service Coordinator – Cochlear Care

Location: Office-Based – UK Addlestone (Full-Time)

About us:

At Cochlear, we are driven by a singular purpose: to help people hear and be heard. As the global leader in implantable hearing solutions, we empower individuals of all ages to overcome hearing loss and reconnect with life. With over 40 years of innovation and collaboration with hearing professionals and patients, our technology has changed the lives of over 700,000 people worldwide.

Our success is built on a deep commitment to improving the lives of recipients and supporting clinics, caregivers, and partners. Every employee at Cochlear contributes to this mission—and this is your opportunity to be a part of it.

About the Role:

As a Customer Service Coordinator – Cochlear Care, you will be the trusted first point of contact for our customers—recipients and clinics—providing timely, empathetic, and technically informed support. Your role is essential in ensuring that every customer feels heard, valued, and guided through their journey with Cochlear products and services. You will handle a range of queries—from product troubleshooting and Bluetooth connectivity to order processing, clinical documentation, and onboarding support. You'll also collaborate closely with field teams and clinical experts to resolve complex issues and maintain a high standard of customer care.

Key Responsibilities:

Customer & Product Support

• Serve as the primary contact for technical, product, and clinical enquiries across phone, email, face to face and digital channels
• Troubleshoot device and connectivity issues, especially Bluetooth/app-related queries
• Deliver empathetic, recipient-focused support, adjusting communication to meet diverse needs (e.g. hearing impaired, mobility or visually impaired, learning difficulties)

Order & System Management

• Confirm product orders, manage invoicing and compliance with country-specific procedures
• Maintain recipient records and ensure smooth onboarding to programs and online store platforms
• Administer replacements, and returns
• Accurate Data management for our service products, Cochlear Care and Travel Loaner program

Cross-Team Collaboration

• Liaise with internal Cochlear Field Teams and UK Clinical Helpline to escalate cases as needed
• Coordinate with Cochlear Care clinics to refer recipients for in-person clinical follow-up
• Attend national meetings, training sessions, and customer events to support our broader mission

Data Integrity & Compliance

• Ensure recipient data is accurate, up to date, and handled in compliance with GDPR and privacy regulations
• Contribute to knowledge base development and documentation of FAQs and troubleshooting insights

Your Profile:

To be successful in this role, you bring a unique blend of technical acumen, customer service excellence, and a deep understanding of human needs. You thrive in an environment that blends healthcare with technology, and you are motivated by helping others.

You will have:

• NVQ Level 2 in Customer Service or equivalent professional experience
• Previous experience in a medical device, healthcare, or NHS-related setting is highly advantageous
• Proven technical problem-solving skills, especially around device connectivity and app integration
• Proficiency with CRM and ERP systems such as Salesforce and Oracle
• Excellent communication and relationship-building skills
• High level of deaf awareness and ability to adapt to customer needs
• Proficiency in Microsoft Word, Excel, Outlook, and data systems
• Flexibility to travel occasionally for training and customer events

Why Join Cochlear?

• Meaningful Work: Help people regain their hearing and reconnect with life
• World-Class Training: Ongoing product and professional development
• Inclusive Culture: Work in a supportive, mission-driven environment
• Career Growth: Opportunities to grow in a global leader in hearing technology
• Employee Engagement: Participate in workshops, customer events, and learning initiatives
• Comprehensive Benefits Package (details provided at interview)

Apply Now If you're passionate about delivering outstanding customer care, thrive in a technology-rich environment, and want to contribute to something bigger—Cochlear is the place for you. Join us and help connect people to a world of sound.

Why choose us?

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.

Cochlear Offers You:

Competitive salary

25 days holidays (plus UK Bank Holidays)

company pension

flexible working patterns and the possibility to work remotely up to 40% per week

yearly salary review

Pension scheme

Group Life Insurance

Group Income Protection

Employee Referral Bonus

Service Anniversary Reward

Cycle to work scheme

Vitality health care

Medicash cashplan

free use of gym on business park and paid exercise classes available

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below

Equal opportunities

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.

In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

We welcome applications from individuals based within a commutable distance to our Weybridge, Surrey offices.

Key Responsibilities:

Self-Managed with ability to self-check work whilst handling a range of customer contact within a customer service environment, using knowledge and skills gained through training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers. An Account Executive will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. A flexible approach is required as services may be subject to change. Expectation to deliver world class support and guidance to a range of global customers within the Customer Service department through:

Order and enquiry handling:

• Within set SLA’s, and referencing the relevant internal reference instructions, process customer orders and enquiries accurately, efficiently in full through to completion to deliver the right drug, to the right patient, at the right time
• Adhere to set regulatory, legislative, and compliance-based SOP’s whilst handling customer data and in accordance with Clinigen processes
• Process quotations and product sourcing enquiries in line with training and reference documents for respective regions
• Keep up to date with Standard Operating Procedures to ensure order and enquiry handling compliance
• Log any compliance-based enquiries in the Quality system as per SOP (excursion of stock, complaints, non-conformances etc.)
• Develop relationships with our customers to deal with enquiries first time and in full, where possible. Soft skill communication is clear and apparent at all times

Training and Process:

• Complete an ‘onboarding’ training program specific to your Customer Services role and upon further experience, assist to deliver this training to new starters
• Ensure familiarisation and confidence in using all systems and processes within the Customer Services department in line with our departmental training hub and reference documents
• Input in improving customer experience by communicating any process constraints or improvement activity ideas
• Expectation to attend all compliance-based refresher training programs set by the Training Manager
• Provide constructive feedback to Clinigen using the Peakon system to showcase our expertise and to help be the voice of our customers
• Comply with all internal practices and SOPs. Customer Service authored SOPs should be well known
• Strive to achieve personal objectives set by line manager and relevant departmental KPIs and attend regular check ins with your line manager to record these in the company appraisal portal
• Develop and maintain an understanding of all relevant Clinigen and client products to support our customer needs
• Familiarise yourself with internal colleagues’ processes to ensure a collaborative nature in our exchanges

Customer Relationship & Support:

• Respond to inbound calls, emails and faxes consistently meeting and maintaining the department KPIs ensuring that response times for the customer does not fall outside of SLA
• Follow company guidelines whilst thinking quickly and outside the box to offer solutions to meet the customer’s needs
• Make outbound calls to our customers to support strategic projects or for a business requirement
• Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support
• Build long-term and ongoing external customer relationships through effective communication and interpersonal skills to ensure repeat business opportunity
• Collaborate with internal Clinigen Teams to ensure the customers account is compliant and created according to their needs i.e., online access
• Develop and maintain effective long-term working relationships with all internal customers and support functions within the business to aid customer management
• Ability to communicate and engage with a high level of professionalism and flexibility to adapt to our customers demands as per language and cultural requirement
• Support the customer needs in line with departmental KPIs
• When appropriate, promote Clinigen Direct and encourage customers to process their own orders through the digital platformEnsure that complaints and non-conformances are captured in line with our SOP’s and corrective actions are
• implemented promptly to ensure customer relationship is maintained. Awareness to escalate when required.
• Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary

Additional duties:

The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
• Potential experience in a Customs environment.

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

Customer Service Representative – Job Description

We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.

As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.

We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.

Key Responsibilities:

• Assist customers with bookings, reservations, inquiries, and complaints
• Maintain accurate and up-to-date records of customer interactions
• Provide clear and friendly communication across multiple channels
• Collaborate with internal departments to meet customer needs
• Handle transactions or payment processing as required
• Promote services, products, and special offers when appropriate
• Maintain a positive and professional image at all times

Requirements:

• No prior experience necessary; full training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Ability to multitask and perform well under pressure
• Flexible availability, including evenings and weekends
• A willingness to learn and grow in a team environment

If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

• Handle inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Provide detailed information about products, services, and policies.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer service processes and customer experience.
• Gather customer feedback and report on trends and common issues.
• Assist with training and mentoring new customer service representatives.
• Contribute to team goals and objectives.
• Represent the company in a positive and professional manner at all times.

• Proven experience in a customer service role, preferably in e-commerce or retail.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to remain calm and patient under pressure.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent; some college coursework is a plus.
• Adaptability and willingness to learn new processes and systems.
• A genuine passion for providing outstanding customer service.

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.

Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.

Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.

You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.

Hours: 40 h p/w between the hours of 8am-8pm on a rota basis.

Days: Monday - Saturday, but 5 days in 6. If you work a Saturday, you will receive a day off in lieu.

This is an office based role.

Customer Interaction:

• Call Control - Engage with our existing customers, providing comprehensive information about our products and services
• Ability to influence and create engagement
• Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
• Conflict Management and de-escalation within remit of role

Communication Skills:

• Working cross functionally with departments within the business and building effective relationships
• Build rapport and maintain a positive relationship with customers throughout their interactions with us

Systems:

• Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
• Ensure customer records are updated and maintained accurately

Attention to detail:

• Handling high volume customer interactions within the contact centre effectively while maintaining high standard of quality and customer satisfaction requirements
• Ability to identify opportunities to deliver revenue for the business along with high customer service ratings
• Effectively manage time and resources to address queries efficiently without compromising quality.
• Data Entry - Capturing and maintaining customer records and details

Proactivity:

• Work to departmental and organisation targets whilst working individually and as a core team member
• Seek upselling opportunities
• Support our drive to proactively deliver the highest customer satisfaction scores.
• Problem Ownership:
• Ability to prioritise specific cases based on information provided by customer, handling these effectively and finding bespoke solutions to the customers’ needs

Requirements

The successful candidate will have excellent communications skills with a positive attitude.

Previous experience in a call centre environment is advantageous but not mandatory.

You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.

Benefits

• 25 Days Holiday + Bank Holidays
• Flexible Holiday Scheme
• Opportunities for career growth and development
• Culligan Product discount
• Perks at Work retail/leisure/travel discounts and more
• Cycle to work program
• Wellbeing programs – Your wellbeing is important to us
• Enhanced maternity leave and paternity leave
• Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
• Free Parking
• Relaxed Dress Code
• Access to ongoing learning and development through our online learning platforms

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

Are you from a sales or customer service background, with experience working in an office environment, looking for a varied and exciting role?

WMR Waste Solutions are a Waste Consultancy Business specialising in the Commercial and Construction industries, offering waste solutions nationwide. We pride ourselves on delivering high level customer service across all aspects of our business.

JOB PURPOSE

In this role you will be carrying out a range of varied tasks, whilst working in a busy office environment. You will be processing and following up orders / quotes via email or over the phone, resolving customer queries interacting with both our client and our supply partners. Updating, inputting and monitoring through our CRM system and liaising closely with the wider teams to ensure our customers are receiving the best support and advice possible.

MAIN DUTIES AND RESPONSIBILITIES

The duties are many and varied, but the list below is considered to be the basic requirement:

• Responsible for the main day to day logistical operations of the business, following a strict process to see orders through from initial enquiry to completion. Orders will range from skip exchanges, Haz Waste removals, Compactor empties to full roll outs of wheelie bins for a large commercial client. Queries can range from a missed waste collection to support and complete resolution to a client's query, concern or request and everything in-between.
• Maintain our CRM system and any other necessary records of reporting ongoing through constant updates including full customer contact details as well as the status of the task in hand and/or any outstanding action required. Take responsibility to track any work or query through to resolution including supplier delivery or service requirements engaging with the client to keep them UpToDate from start to finish.
• Be the first point of contact for all customer sales/service queries via a "Service in-box" or incoming phone calls.
• Proactively follow up with customers to ensure complete satisfaction of the job in hand or WMR service performance in general.
• Liaise with customers and suppliers by email and telephone, resolving queries as they arise with speed and accuracy.
• Find solutions to customer problems and present proposals and quotes, working with the Commercial Operations Manager.
• Build and maintain relationships with our customer and suppliers through ongoing interaction.
• Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant work place.

KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQURIED TO DO THE JOB

• 1 years' experience in a customer service role.
• Effective verbal and written communication skills.
• Organisational and Planning skills.
• Problem solving and resolution skills.
• Experience using and maintaining a CRM system.
• Previous experience in the waste industry.
• Ability to cope under pressure.
• Self-motivated and a positive can-do attitude.

BENEFITS

• Full initial and ongoing training provided.
• Parking on site.
• Invitations to corporate and social events.
• Contributory pension.
• Holiday allowance of 23 days + Bank Holidays.
• Birthday day off after 1 years service - We believe nobody should have to work on their birthday
• High street discounts.
• Employee assistance programme for all wellbeing issues.
• 24/7 medical GP service.
• Supportive and fun team environment.
• Opportunities for career growth and development.