What Jobs are available for Customer Service in Wigston?

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 10 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0610/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

• Lead, coach, and mentor a team of customer service representatives to achieve high performance standards.
• Monitor customer interactions across various channels (phone, email, chat) to ensure quality and adherence to service level agreements.
• Handle escalated customer complaints and complex inquiries, providing timely and effective resolutions.
• Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
• Train new team members and conduct ongoing training for existing staff on product knowledge and service protocols.
• Analyze customer feedback and service metrics to identify trends and areas for improvement.
• Collaborate with other departments to address customer needs and resolve cross-functional issues.
• Manage team schedules, workload distribution, and performance evaluations.
• Maintain a deep understanding of company products and services to effectively guide the team.
• Contribute to the development of customer service strategies and initiatives.
• Ensure a positive and supportive work environment for the customer service team.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Strong interpersonal skills with the ability to motivate and guide a team.
• Proficiency in customer service software and CRM systems.
• Demonstrated ability to handle stressful situations and de-escalate customer issues.
• Experience in developing and implementing customer service processes.
• A proactive approach to identifying and addressing potential customer service challenges.
• Ability to work effectively under pressure and manage multiple priorities.
• A genuine commitment to delivering exceptional customer experiences.
• Familiarity with various communication platforms and support tools.

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

Job Title: Customer Experience Team Lead

Location: Kettering

Salary: From £30,000 per year

Job Type: Full-time, Permanent

Ready to Lead a Team That Makes a Real Impact?

We’re on the hunt for a Customer Experience Team Lead who loves working with people and delivering top-notch service. Join a global company where your leadership, energy, and problem-solving skills will help your team thrive—and make a real difference for our customers.

What You’ll Be Doing:

• Leading, coaching, and inspiring a small team of 8+ customer service stars.
• Being the go-to person for your team and a key escalation point.
• Ensuring service is smooth, efficient, and professional across all customer touchpoints.
• Building strong relationships across departments and with external partners.
• Driving continuous improvement projects to make work smarter, not harder.
• Holding team huddles, giving feedback, and supporting development.

What We’re Looking For:

• A natural leader who’s approachable, professional, and supportive.
• Strong communicator who can handle emails, calls, and meetings with ease.
• Tech-savvy with Word, Excel, PowerPoint, and other systems.
• Organised, detail-oriented, and able to juggle competing priorities.
• 3+ years in customer service; leadership experience is a bonus!

Why You’ll Love It Here:

• Work with a passionate, collaborative team in a respected global brand.
• Opportunities to grow your career and develop your skills.
• A culture built on teamwork, innovation, and pride in your work.

Perks & Benefits:

• Extra leave, sick pay, and bereavement support
• Discounts, referral programmes, and store perks
• Life insurance and company pension
• Free parking, on-site gym, and canteen
• Cycle to work scheme & health & wellbeing programmes
• Enhanced maternity/paternity leave
• Fun company events and more

Experience Required:

• Customer service: 3+ years (essential)
• Team leadership: 1+ year (preferred)

• Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
• Provide information about products and services, troubleshooting issues, and processing orders or returns.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Manage and resolve customer complaints, providing appropriate solutions and alternatives within defined policies.
• Keep records of customer interactions, transactions, comments, and actions taken.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Maintain a high level of product knowledge and company services.
• Collaborate with other team members to share best practices and ensure consistent service delivery.
• Meet personal/customer service team targets for responsiveness and resolution times.
• Escalate complex issues to appropriate departments when necessary.
• Proactively communicate with customers regarding order status, issue resolution, or service updates.
• Contribute to a positive and supportive team environment.

• Proven customer support experience or experience as a client service representative is highly desirable.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and the capacity to think on your feet.
• Proficiency in CRM systems and helpdesk software.
• Ability to multitask, prioritize, and manage time effectively.
• High degree of professionalism and patience.
• Comfortable working with technology and learning new software systems.
• A dedicated home office setup with a reliable high-speed internet connection.
• Ability to work independently and as part of a remote team.
• Previous experience in a remote work environment is a plus.
• A passion for helping people and delivering outstanding customer service.

• Supervise, coach, and motivate a team of customer service representatives to achieve performance targets.
• Handle complex customer inquiries and complaints, providing timely and effective resolutions.
• Monitor team performance metrics (e.g., response times, customer satisfaction scores) and identify areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of the customer service team.
• Ensure adherence to company policies, procedures, and service standards.
• Collaborate with other departments to resolve customer issues and improve overall service delivery.
• Manage team schedules, workload distribution, and resource allocation.
• Contribute to the development and refinement of customer service strategies and processes.
• Gather customer feedback and insights to identify opportunities for service enhancement.
• Foster a positive and supportive team environment.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and coaching abilities.
• Familiarity with customer relationship management (CRM) software.
• Ability to remain calm and professional under pressure.
• A passion for delivering outstanding customer service.
• Understanding of key customer service metrics and reporting.
• Ability to work effectively in a team environment.
• A commitment to continuous learning and improvement.
• This hybrid role requires regular presence in our **Coventry, West Midlands, UK** office for team meetings and operational oversight, with flexibility for remote work.

• Leading, coaching, and developing a team of customer service professionals.
• Setting performance standards and monitoring team productivity.
• Handling escalated customer inquiries and resolving complex issues.
• Developing and implementing customer service policies and procedures.
• Analyzing customer feedback and service data to identify trends and areas for improvement.
• Ensuring adherence to service level agreements (SLAs) and quality standards.
• Training new team members and conducting ongoing skill development.
• Collaborating with cross-functional teams to enhance the overall customer experience.
• Reporting on team performance and customer service metrics to management.

• Lead and manage a team of customer service representatives to meet performance targets.
• Provide ongoing coaching, training, and development to team members.
• Handle and resolve complex customer escalations and complaints effectively.
• Monitor team performance, analyze data, and implement strategies for improvement.
• Ensure adherence to company policies, procedures, and service standards.
• Contribute to the development and implementation of customer service strategies.
• Foster a positive, supportive, and customer-focused team culture.
• Collaborate with other departments to ensure a seamless customer experience.
• Prepare performance reports and present findings to management.

• Proven experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
• Excellent leadership, coaching, and motivational skills.
• Strong understanding of customer service principles and best practices.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Ability to analyze performance data and implement improvement strategies.
• Proficiency in CRM systems and customer service software.
• Experience with hybrid work environments and remote team management is advantageous.
• High school diploma or equivalent; a degree in Business or a related field is a plus.
• Commitment to delivering outstanding customer service.