What Jobs are available for Customer Service in Willenhall?
Showing 248 Customer Service jobs in Willenhall
Customer Service Co-Ordinator
Posted 3 days ago
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Job Description
Location: Wednesbury, West Midlands
Salary: £26,000 - £28,000 dependent upon experience
Company Overview:
Hunters 4 Staff are delighted to be assisting our client with finding an excellent Customer Service Co-Ordinator to join the team.
Our client specialise in the design and manufacture of industrial multi-material packaging solutions to meet all the packaging requirements of its many clients. Timber and corrugated form the core products of our portfolio.
Overview of Role:
The primary purpose of the Customer Service Coordinator role is to manage customer relationships by providing outstanding customer service and ensuring the smooth processing of customer orders, inquiries, and complaints. The role requires close coordination with various internal departments to ensure timely and successful delivery of solutions according to customer needs.
Key Responsibilities:
- Customer Support and Relationship Management: Act as the day-to-day point of contact for some of our customers, responding to product and service inquiries. Build and maintain long-term relationships with customers. Handle customer complaints, providing timely and effective solutions. Engage with customers via phone, email, and in-person meetings as required. Open and maintain customer accounts, ensuring accurate records.
- Order Management: Process customer orders accurately and efficiently, following up on quotations and confirmations. Monitor stock levels and coordinate with production teams to meet customer requirements. Manage customer accounts, maintaining up-to-date records. Order entry into internal systems (ABACA/Opera/Sage), manage incoming calls, and handle inquiries.
- Sales and Quotation Support: Follow up on quotations, providing support to the sales team where needed. Support pricing inquiries and prepare estimates for new jobs and projects.
- Communication and Coordination: Liaise with internal departments, including Sales, Production, and Logistics, to ensure the smooth execution of customer orders. Maintain clear communication channels with the sales team and provide support where needed. Collaborate with colleagues to enhance cross-departmental relations and improve service delivery efficiency. Coordinate with design and production teams for new products and sample approvals.
- Purchasing and Stock Management: Manage materials required for customer orders, raise purchase requisitions, and update customer costs and selling prices. Manage customer stock requirements, handle sample requests, and ensure timely procurement of materials.
- Financial and Credit Management: Follow credit application procedures. Monitor customer budgets and highlight any issues to ensure compliance.
- Marketing and Social Media Support: Assist with marketing initiatives, support promotional campaigns, and help maintain an online presence through company social media platforms.
- Proven experience in a customer service or coordination role.
- Strong phone contact handling skills and active listening abilities.
- Excellent communication skills, both written and verbal.
- Strong organizational skills with attention to detail and the ability to multitask.
- Ability to build and maintain strong customer relationships.
- Familiarity with CRM systems, ERP software (e.g., ABACA, Opera), and other office systems.
- Ability to work under pressure and meet deadlines.
- Problem-solving skills, with a proactive and flexible approach to tasks.
Nearby towns and cities include Birmingham, Wolverhampton, and Coventry.
Related job titles might include Customer Service Representative, Customer Support Specialist, and Client Services Coordinator.
If you are passionate about customer service and looking for a dynamic role within a supportive team, we encourage you to apply!
INDPERM
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Internal Sales and Customer Service
Posted 10 days ago
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Job Description
Overview
We are seeking a motivated and customer-focused Internal Sales and Customer Service Representative to join our team. This role is key to supporting our sales department by managing existing accounts, maintaining strong customer relationships, and ensuring our clients receive exceptional service and attention.
Key Responsibilities
- Conduct telesales activity with existing accounts to promote products and services, driving growth within the current customer base.
- Provide account management support to the external sales team, ensuring smooth communication and coordination.
- Manage and maintain the company CRM system, keeping customer data accurate and up to date.
- Proactively identify customers requiring meetings, follow-up, or additional support, ensuring no account is neglected.
- Ensure the existing customer base is consistently looked after through excellent communication and service standards.
- Work to retain and grow current business, with commission opportunities linked to customer retention and satisfaction.
- Support the wider sales function with administrative and operational tasks as needed.
Key Skills & Attributes
- Strong communication and interpersonal skills.
- Confident and professional telephone manner.
- Experience in corrugated manufacturing or packaging businesses (preferred)
- Experience in telesales, internal sales, or customer service (preferred).
- Organised, proactive, and detail-oriented approach to managing multiple accounts.
- Comfortable using CRM systems and managing customer data.
- Team player with a positive attitude and a focus on customer success.
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Customer Service Representative
Posted 2 days ago
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Weekend Customer Service Specialist - Customer Service & Logistics
Posted today
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Job Description
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
As part of a small Weekend Working team you will support strong service delivery through proactively working primarily on Customer Collaboration including Order Fulfilment, Network & Logistics as and when required with support.
Working in a dynamic, hybrid environment, you will ensure timely and accurate execution of operational tasks to facilitate effective decision-making and seamless progress through our supply chain processes. This includes managing the complete order lifecycle from receipt to delivery as well as optimizing order fulfilment processes, stock deployment, transport and warehousing functions.
**How you will contribute**
You will:
+ Working across Customer collaboration, Order Fulfilment and Logistics you will work as part of a small team responsible for end to end operational delivery, whilst balancing business requirements and priorities across departments
+ Customer Collaboration: Ensure accurate order placement, stock confirmation and planning ensuring process conformance and timeliness to support supply chain efficiencies. Managing bespoke customer requirements including load building, alongside effective communication to optimise on shelf availability for customers. Central point of contact for small collection of external customers. With information provided by the weekday Customer Collaboration team in handover emails you will be responsible for executing and managing the information provided.
+ Order Fulfilment: As and when required you will work to ensure optimal product availability to fulfil customer orders in consideration of allocations, lead times and stock. With information provided by demand management in a handover spreadsheet, you will be responsible for effective allocation decisions and stock deployment.
+ Logistics: As and when you are required you will ensure efficient transmission of customer orders to warehouse and transport management systems, adhering to lead times and deadlines. As an additional point of contact across the network the role manages proactive and cost-efficient stock deployment between DC's based on customer demand, minimizing stock movements and to protect service.
+ You will ensure business continuity through weekend working practises to deliver business KPI's (service 97.5%+, commercial targets, vehicle utilisation, case pick etc) through balancing supply constraints through to outbound delivery, ensuring optimal efficiency.
+ You will play a key role in contingency processes; ensuring all issues are escalated efficiently to drive resolution and manage effective communication plans to stakeholders during any SAP outages.
+ You will build effective collaborative relationships with internal and external stakeholders including Customer Collaboration, Demand & Fulfilment, Manufacturing, Hauliers and Warehouses.
+ Support the business agenda for the Continuous Improvement, aligned to CS&L priorities whilst ensuring compliance of processes with internal and external standards.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Experience working within Customer Service (preferred)
+ Experience in logistics environment including transport, warehousing and systems (preferred).
+ High-level of SAP competence (preferred)
+ Strong numerical, analytical and logical reasoning skills
+ Problem solving ability to drive quick and effective resolution
+ Ability to work independently, under pressure to strict deadlines.
+ Agility to navigate ambiguity, prioritise and make decisions supporting business needs.
+ Strong communication skills internally and externally.
+ Good knowledge of FMCG supply chain & logistics processes
+ Microsoft office applications including excel.
**More about this role**
**What you need to know about this position:**
**12 month secondment**
**Weekend working including Friday and Monday**
28.8 hours - Friday to Monday - working hours may vary between 7am and 5pm
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
Hybrid working - Friday and Monday onsite in Bournville. Saturday and Sunday 'Work from Home'
**Travel requirements:**
N/A
**Work schedule:**
100%
**Relocation Support Available?**
No Relocation support available
**Business Unit Summary**
**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!**
**_Our people make all the difference in our succes_**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Excited to grow your career?**
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**
**Job Type**
Regular
Order Management (OTB)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
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Customer Service Officer
Posted today
Job Viewed
Job Description
Department: BIU & Customer Services
Location: Birmingham - Brindley Place
Type of Contract: Permanent (on-site )
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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Customer Service Officer
Posted today
Job Viewed
Job Description
Department: BIU & Customer Services
Location: Birmingham - Brindley Place
Type of Contract: Permanent (on-site )
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Is this job a match or a miss?
Customer Service Administrator
Posted 3 days ago
Job Viewed
Job Description
Are you passionate about delivering exception customer service? We’re excited to be recruiting for a Customer Service Administrator to join our client, based in Birmingham City Centre on an ongoing temporary basis for up to 3 months.
The hourly pay rate is £12.60 per hour, and hours of work are between 8:30am to 6:00pm, working 37.5 hours per week – please note this is an office-based position.
As a Customer Service Administrator, you will be responsible for:
- Respond promptly to enquiries via phone, email, website, post, and other channels - communicate clearly, empathetically, and professionally, including in time-sensitive situations
- Accurately log all contact and ensure detailed records are maintained
- Manage and process membership applications and associated documentation
- Handle day-to-day admin tasks and incoming/outgoing correspondence efficiently
- Supporting other departments as needed with a range of administrative tasks to ensure smooth business operations
- Previous experience in a customer service or administration position
- Excellent telephone manner and communication skills
- Strong attention to detail and ability to process information accurately
- A positive team player who is adaptable and willing to support across departments
- Good administrative and IT skills (Microsoft Office, CRM systems)
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Customer Service Administrator
Posted 3 days ago
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Job Description
SF Recruitment are supporting a brilliant business based in Worcester WR5, in recruiting a Customer Service Coordinator to join their team. This role is permanent, and sits within a supportive and welcoming team.
Salary: £28,000-£30,000
Working pattern: full time, site based, 35 hours per week
Key Duties:
- Customer Service - act as key contact for all allocated customer accounts with respect to product supply and associated support,
- Provide a coordination role for product related issues (non-performance related). Ensure that relevant customer complaints are raised and followed up with the CSM and Global Supply Chain Manager (GSCM).
- Receipt and acknowledgement of sales orders - to include verification of pricing & payment terms with Marketing Director or relevant Business Development Manager (BDM)/ checking that adequate insurance cover is in place (in conjunction with Finance Department) / product availability / document check.
- Consult Croners International Trade online, if required, or other available resources (e.g. Strong & Herd International Trade Consultancy), to confirm export document requirements by country.
- Keep customers updated with regard to the progress of an order.
- Act as trouble-shooter in resolving freight / delivery / document related problems arising.
- Sales order processing / accurate data input into SAP.
- Raise and issue appropriate export paperwork - to include liaison with Chamber of Commerce when required.
- Place orders for transport requirements in good time to meet the needs of known or anticipated orders.
- Key contact with label suppliers. Responsible for maintaining critical label stocks through production planning with CSM.
- Responsible for placing orders with label suppliers, negotiation of prices/development costs and careful monitoring of costs (invoices etc). With CSM, ensure effective and timely production of labels.
- Audit label suppliers as part of ISO9001:2015 compliance.
- Ensure labelling procedure responsibilities are executed according to formal label procedure in the Quality systems manual. Through awareness of registration and production, ensure timely label development by guiding label through each development stage. Ensure key personnel are aware of routine label production so that any required amendments can be made in a cost-effective manner.
- Prepare label development monthly update for review at monthly Planning and Logistics meeting.
- Packaging specifications- ensure current and maintain throughout year. Ensure all co-operators are working to the correct specification. Ensure correct label and packaging information is held in the Packaging folders on Sharepoint.
- Maintenance of label database/archive- both electronic and hard copy.
- Adhere to stated policies and procedures relating to Health and Safety, and quality management.
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Customer Service Advisor
Posted 4 days ago
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Job Description
Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.
As well as a salary starting from 24,000 for a 35-hour week you can expect two fixed pay increments of 750 each in your first year (the first after your 6 months' probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, on-site gym, 'lunch on us' scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes . We also provide hybrid working which gives you the best of both worlds.
You don't have to bring us banking or even customer service experience, but there are essential skills that we look for:
- Active listening : listen carefully, retain key details, and accurately understand our customers' concerns.
- Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
- Customer-centric mindset : always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
- Empathy and support : understand the customer's perspective and tailor your approach accordingly to support.
- Resilience : remain calm when dealing with customer questions, competing priorities and a demanding workload.
- Accountability : resolve customer queries in-line with policy and guideline.
- Following Process : follow procedures or making appropriate escalations where necessary.
- Digital Fluency : have confidence and a good capability with technology.
We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.
Our application process consists of:
- Online Contact Centre Skills Assessment
- A telephone-based Recruiter Interview
- Final face-to-face interview with the business and an online Values Based Assessment
Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.
We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
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Customer Service Manager
Posted 5 days ago
Job Viewed
Job Description
Real Personnel are recruiting for an experienced Customer Service Manager to work for one of the UKs leading Gas and Electricity Companies.
The role is a permanent position direct with the employer.
You will be working in a large prestigious contact centre in the B37 area of Birmingham.
You must have previous contact centre team managment experience as you will be overseeing 4 x Team Leaders.
The salary for the role is between 45-50K.
Key Responsibilities
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Leadership & Team Management
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Lead, coach, and develop a team of customer service advisors to deliver outstanding service across all channels (inbound/outbound calls, email, live chat).
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Conduct regular 1:1s, team meetings, and performance reviews to ensure personal and professional development.
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Foster a positive and inclusive team culture that promotes engagement, accountability, and continuous improvement.
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Performance Management
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Monitor key metrics including call quality, first contact resolution, average handling time, and customer satisfaction scores (CSAT/NPS).
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Identify performance trends and implement improvement plans to enhance service delivery.
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Ensure compliance with regulatory requirements (Ofgem standards, data protection, health & safety).
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Customer Experience
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Champion a customer-first approach, resolving escalated complaints and ensuring swift and fair resolutions.
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Collaborate with other departments (billing, metering, field services) to ensure end-to-end issue resolution.
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Use customer feedback to identify process improvements and enhance the customer journey.
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Operational Excellence
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Manage daily operations to meet SLAs and KPIs.
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Support workforce planning and scheduling to maintain adequate coverage.
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