Customer Service Representative

Suffolk, Eastern £30000 Annually Bennett and Game Recruitment LTD

Posted 1 day ago

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permanent

Our client is a leading supplier of heavy plant especially telehandlers and roto telehandlers across the country and they are looking to add a Customer Care Expert to their depot in Ipswich. This is a fantastic opportunity to become a key part of a fast-growing, forward-thinking company.



Customer Service Representative Job Overview

  • Respond to a minimum of 40 phone calls per day, along with handling additional incoming customer inquiries across various channels.
  • Accurately record breakdown calls, apply correct status codes, and ensure each job is assigned a clear ETA.
  • Deliver clear, concise, and helpful information to customers in a friendly and professional manner.
  • Coordinate with mobile fitters and third-party engineers to help minimise site delays and ensure timely service delivery.
  • Manage both personal and shared inboxes, ensuring all emails are promptly actioned, categorised, and filed appropriately.
  • Maintain effective communication with customers, depots, mobile technicians, and third-party service providers.
  • Complete general administrative tasks and provide support as needed to the wider team.
  • Escalate issues involving depots or external suppliers to the Hire and Service Supervisor in a timely manner.
  • Work closely with the Mobile Controller to monitor site ETAs and follow up on updates from third-party providers.
  • Address and resolve customer queries promptly and professionally via phone and email.
  • Supply clients with relevant asset information upon request.
  • Consistently deliver an exceptional level of customer service to both new and existing clients across all communication platforms.


Customer Service Representative Job Requirements

  • Strong verbal and written communication skills, with a minimum Grade C (or equivalent) in GCSE English Language.
  • Exceptional organisational abilities and effective negotiation skills.
  • Confident communicator, comfortable engaging with others via phone, email, and in-person.
  • Collaborative team player with a positive, proactive mindset and a willingness to go the extra mile.
  • Proficient in Microsoft Excel and the wider Microsoft Office suite.
  • Able to remain calm under pressure, effectively prioritise tasks, and manage a busy workload independently.
  • Demonstrated experience in a customer service role is essential.
  • Previous knowledge or experience within the plant hire industry is highly desirable.


Customer Service Representative Salary & Benefits

  • 30,000 salary
  • Monday-Friday (7:30-5:00)
  • Inclusion in our company bonus scheme
  • Up to 25 days of annual leave, plus bank holidays
  • An extra day off on your birthday
  • Access to a wide range of benefits, including retail discounts and a holiday buy scheme
  • A fun and supportive work environment with a team that truly values what you do

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

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Customer Service Representative

Ipswich, Eastern Bennett and Game

Posted 4 days ago

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Job Description

permanent

Our client is a leading supplier of heavy plant especially telehandlers and roto telehandlers across the country and they are looking to add a Customer Care Expert to their depot in Ipswich. This is a fantastic opportunity to become a key part of a fast-growing, forward-thinking company.



Customer Service Representative Job Overview

  • Respond to a minimum of 40 phone calls per day, along with handling .











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Customer Service Assistant

IP7 7RA Wattisham, Eastern Compass Group

Posted today

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Job Description

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 20 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

  • Preparing delicious, high-quality food that delights our clients and customers
  • li>Creating attractive food and counter displays
  • Representing Defence and maintaining a positive brand image
  • Handling cash and operating the cash register
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

  • Have an enthusiastic can-do attitude
  • Display passion for delivering excellent customer service
  • Be an excellent team player
  • Arrive equipped with a desire to succeed in your role
  • Thrive working under pressure
  • Demonstrate outstanding timekeeping and reliability
  • Have a safety-first mind set
  • Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1408/95379001/52697413/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

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Sales/Customer Service

CO1 Colchester, Eastern Inc Recruitment

Posted 4 days ago

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Job Description

full time

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

This advertiser has chosen not to accept applicants from your region.

Sales/Customer Service

Colchester, Eastern £24000 - £29000 Annually Inc Recruitment

Posted 1 day ago

Job Viewed

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Job Description

permanent

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

This advertiser has chosen not to accept applicants from your region.

Customer Service Executive

Suffolk, Eastern £26000 - £36000 Annually Adecco

Posted 1 day ago

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Job Description

permanent

Join Our Client as an Account Executive

Are you passionate about delivering exceptional customer service and ready to transform how small businesses, freelancers, sole traders, charities, and community groups experience insurance? Adecco is proud to be recruiting on behalf of our client for a dedicated Account Executive to join their dynamic team based in .

Our client's mission is simple: to make insurance easy -whether customers prefer to quote and buy online or speak directly with a friendly expert.



About the Role

As an Account Executive, you'll be a key member of the broking team, acting as the first point of contact for customers. You'll provide expert advice, tailored insurance solutions, and outstanding service, helping to grow and maintain a loyal client base.



Key Responsibilities

  • Engage with new and existing clients to understand their unique insurance needs
  • Provide bespoke insurance solutions using internal quoting systems
  • Convert quotes into sales while prioritising customer satisfaction
  • Handle queries, mid-term adjustments, and renewals with care and accuracy
  • Collaborate with colleagues to share knowledge and support team success


What We're Looking For

  • A proactive and positive team player
  • Adaptable and comfortable in a fast-paced environment
  • Eager to learn and develop in the insurance industry
  • Customer-focused with strong communication skills
  • Tech-savvy and confident using digital tools
  • Honest, empathetic, and committed to doing the right thing for the customer


What's on Offer

  • Salary: 23,500 - 30,000 per annum
  • Hours: Full-time, 37.5 hours per week (Monday to Friday) with a hybrid policy after initial probation period
  • Location: Near Martlesham, Ipswich
  • Culture: Supportive, collaborative, and welcoming team environment


About You

You bring energy, empathy, and a genuine desire to help people. You're a strong communicator, a quick learner, and someone who thrives in a team that values innovation, creativity, and mutual support.

Ready to Apply?
Submit your CV and we will be in touch!

Let's make insurance easier-together.

Adecco is a disability-confident employer. We are committed to inclusive recruitment and encourage candidates of all backgrounds and abilities to apply. If you require any reasonable adjustments during the recruitment process, please let us know-we're here to support you every step of the way.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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Customer Service Advisor

Thetford, Eastern £13 Hourly Hales Group

Posted 1 day ago

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Job Description

temporary
Customer Service Advisor
Thetford, Norfolk
£13.13 per hour
Part time
9:00am to 3:00pm, Monday to Friday
Temporary to permanent
Immediate start
 
As the primary point of contact for customers, you'll play a key role in ensuring all enquiries are handled professionally, accurately, and in a timely manner. You'll also act as a vital link between the production, logistics, and warehouse teams—helping to maintain smooth communication and efficient operations across departments.
 
Main duties:
  • Act as the first point of contact for customer enquiries via phone and email.
  • Liaise between production, logistics, and warehouse teams to ensure smooth communication and order fulfilment.
  • Ensure customers are kept up to date with any updates and changes.
  • Sales order processing.
  • Day to day office duties - responding to inbound emails, providing quotes, sending invoices and scanning/filing.
  • Meeting and greeting visitors, monitoring signing in books, issuing visitors badges.
Skills required:
  • Excellent communication skills both written and verbal.
  • Confidence when dealing with customers.
  • Proficiency in Microsoft Office.
  • Previous experience working within a Customer Service role.
  • Ability to work under pressure and to meet deadlines.
For more information on this vacancy, please contact Megan Reeve on (phone number removed) or you can apply below.
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About the latest Customer service Jobs in Windsor Green !

Customer Service Advisor

IP2 0EX Ipswich, Eastern DX Network Services Limited

Posted 4 days ago

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Job Description

permanent
Total Contracted Hours: 20

An exciting new Customer Service Advisor opportunity at DX!

About Us

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail!

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important t.




















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Mechanical Customer Service Advisor

Molehill Green, Eastern £26000 - £27000 Annually RecruitAbility Ltd

Posted 1 day ago

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Job Description

permanent
Job Title: Mechanical Customer Service Advisor
Location: Takeley, Essex
Salary: £26,000 - £7,000 (depending on experience)
Hours: Monday - Friday, 8:30am - 5:00pm
Contract: Permanent
 
Do you have a background or interest in mechanics or hands-on automotive work, but are now looking for a more customer focused role? We are looking for a Mechanical Customer Service Advisor to join our friendly team near Takeley. We need someone who can use their mechanical knowledge to help customers over the phone and by email with technical queries.
 
The Role
  • Answer incoming calls and emails, providing technical advice and product support to customers.
  • Troubleshoot common issues, drawing on your mechanical knowledge.
  • Log all queries and solutions clearly for future reference.
  • Work with the wider team to spot recurring issues and suggest improvements.
  • Stay up to date with product developments.
 
About You
  • You have a background or strong interest in mechanics (through work or as a hobby).
  • You're confident communicating on the phone and by email.
  • You're detail-oriented and organised.
  • You enjoy problem-solving and working as part of a team.
  • You have your own transport (the office is not accessible by public transport).
 
What's on Offer
  • Salary: £26, 0 - 7,000 (depending on experience)
  • 23 days holiday (plus bank holidays), increasing with service
  • Your birthday off
  • Company pension scheme
  • Free on-site parking
  • Career progression as the company continues to grow
This role would suit:
  • Former car mechanics or vehicle technicians looking to move into a customer service/office-based role.
  • Candidates with mechanical hobbies or experience who want to use their knowledge in a customer-focused environment.
Please apply online or call (phone number removed) for more information.
 
This vacancy is being advertised by RecruitAbility Ltd.  The services advertised by RecruitAbility Ltd are those of an Employment Agency.
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Retail Customer Service Assistant

CB8 0XG Suffolk, Eastern bp retail

Posted today

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permanent
Temporary Opportunities- Customer service assistant (6 week initial duration)

We have opportunities for temporary team members to join our team.

About bp retail

We want to be the first choice for mobility and convenience customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.

Y.














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