92 Customer Service jobs in Wroxham

• Handle a high volume of customer inquiries via phone, email, and chat, providing accurate and timely responses.
• Investigate and resolve complex customer issues, complaints, and escalations efficiently and effectively.
• Provide guidance and support to junior customer service representatives, acting as a team lead.
• Identify recurring customer issues and propose solutions to improve service delivery and product offerings.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Ensure customer satisfaction by going the extra mile to resolve issues and build rapport.
• Contribute to the development and refinement of customer service policies and procedures.
• Assist in training new customer service staff on best practices and company standards.
• Gather customer feedback and share insights with relevant departments to drive improvements.
• Stay updated on product knowledge and company policies to provide informed assistance.
• Handle administrative tasks related to customer service as required.

• Proven experience (3+ years) in a customer service role, with at least 1 year in a senior or supervisory capacity.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and customer service platforms.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient, empathetic, and customer-centric approach.
• Experience in mentoring or training team members is highly desirable.
• Good understanding of common IT support and customer service principles.
• Must be eligible to work in the UK.
• Reliability and a strong work ethic are essential.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, returns, and exchanges accurately.
• Document all customer interactions in the CRM system.
• Escalate complex issues to appropriate departments or supervisors.
• Maintain a high level of customer satisfaction.
• Contribute to team goals and performance metrics.

• Previous experience in a customer service role is essential.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Experience with CRM software is a plus.
• Ability to remain calm and professional under pressure.
• Self-motivated with strong time management skills.
• A dedicated home office setup with reliable internet access.

If you enjoy being in an office and like meeting people, this is the role for you. You'll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury. Ideally you will live within 10 miles of the British Red Cross office. We would like you to: - Be available to volunteer on a regular basis. - Be able to commit to a shift on a Wednesday or Thursday - 10am-1pm. - Be able to commit to volunteering for a minimum of 12 months. - Have confident phone use, good customer service skills, and good IT skills. Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. We may not always be able to host 15 – 17 year olds, please get in touch and we can support you to find another role in your area. If you have any questions before applying, please contact us at

Why we want you: We need volunteers like you so that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again.

• Tasks: Giving a warm welcome to customers visiting or phoning us.

Helping people wanting to hire a wheelchair or other equipment.

Using a computer-based stock control system.

Showing people how to use equipment.

Taking payments / donations

• Skills: Physically able to safely lift or move wheelchairs and other mobility equipment

Some customer service experience is desirable.

Enjoy meeting people and good people skills.

Able to work independently and in a team.

Good IT skills.

Able to commit to a regular shift on a weekly basis.

• Benefits: Meet new people and be part of a dynamic and inclusive team.

A great opportunity to use your existing skills or gain new ones.

An opportunity to be part of the world's largest humanitarian organisation and the knowledge that you are making a positive difference to people's lives.

All training and induction for the role.

Reasonable pre-agreed travel expenses for the role including for attending training.

We are pleased to share an opportunity for someone to join the team, as a Customer Service Advisor

Location: Burnet Road, Norwich

Key Responsibilities:

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We're Looking For:

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway

Please follow the link below to see the attached Job Description for full details of your day-to-day duties and responsibilities.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

Job Types: Full-time, Permanent

Pay: £26,732.16 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Work Location: In person

• East Suffolk Council, East Suffolk House, Melton or Riverside , Lowestoft
• £26,403 - £28,142 per annum FTE
• Permanent
• 22.2 hours per week (Mon, Wed & Fri)

East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk.

Your role:

We are looking for four enthusiastic Customer Service Advisors to join our Revenues & Benefits team specialising in Council Tax and Benefits.

You will join a highly skilled and committed team of professionals delivering the Council's Customer Contact Service, offering a first-class customer experience and maximising value for money.

You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy and promptly resolving their enquiry at the first point of contact. Commitment to the teams Cultural Values will play a key part in the role in working to these values.

We operate a flexible, hybrid working model consisting of both office and home working. During the training programme most of the time the successful applicants will be office based, if you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

You will need:

Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential. You should also be IT competent with the ability to work well both as part of a team and using your own initiative. Knowledge of Council Tax and Benefits legislation is advantageous however, full training will be provided to the successful applicants.

A minimum of four GCSEs at Grade A*- C / including English and Mathematics), or equivalent, are required for this post. An NVQ Level 2 Customer Services qualification would also be advantageous. For Band 3 you would need 18 months relevant experience and training within a customer services environment.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.

Here are some of the main benefits:

Great opportunities for training and development

Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays)

Local government pension scheme

Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Please see our benefits brochure for further information.

For an informal discussion regarding this post, please contact Daniel Chapman at or on

Closing date: Midday on 29/09/2025

Interview date: WC 6th October

How to apply

Step 1 - Read the advert and the Job Description and Person Specification

Step 2 - Complete the Supporting Statement template. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CV's are not accepted.

For more information, check out the How to Apply section of our Career Site.

East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video.

Customer Service Assistant

We are recruiting a Customer Service Assistant on a part-time and permanent basis, working 6 hours per week every weekend

Saturday: 9:45am-5pm

Sunday: 10:30am-4:30pm

Pay Rate up to £12.21 per hour

The Role of Customer Service Assistant

As a customer service assistant, you will be the first and last point of contact during our customers visit to the store. We take pride in delivering high standards and achieve this by processing sales and enquiries through the tills with a friendly, caring and timely approach; helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.

Key Responsibilities:

• Processing sales at the till point
• Customer Enquiries
• Cash Handling
• Wrapping and Packing
• General housekeeping duties

About You:

The candidate will need to deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided.

Candidates will need to be flexible during the peak trading periods to work additional hours on weekends, evenings and Bank Holidays to include the Christmas and New Year period with opportunities to work part time shifts during the weekdays depending on availability.

In return we provide:

• Generous Company Discount scheme
• Retail discounts, saving money on day-to-day spending, days out, and gifts
• Cycle Scheme, helping spread the cost of a bike and saving on tax
• Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more
• Time off to support local charities, with an annual paid Charity Day
• Wellbeing support with Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family
• Company pension scheme for eligible employees
• Free on-site parking
• Up to 38 days of Holiday (pro-rata)
• Uniform provided

Haskins Garden Centres

Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant.

We constantly strive to improve the service and experience we offer our customers, that's why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn, and want to be part of a leading business, we want you to join our team.

• Lead, train, and motivate a team of customer service representatives.
• Monitor team performance and provide regular feedback and coaching.
• Handle complex customer inquiries and escalated issues.
• Ensure adherence to customer service standards and KPIs.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with other departments to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and team performance.
• Contribute to the continuous improvement of customer service processes.
• Manage team schedules and ensure adequate coverage.
• Foster a positive and productive team culture.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team leadership capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Ability to motivate and guide a team.
• Experience with customer relationship management (CRM) software.
• Good organizational and time-management skills.
• Ability to work effectively in a hybrid work environment.
• Familiarity with performance metrics and reporting.
• A proactive and results-oriented approach.
• High school diploma or equivalent; further education or certifications are a plus.

• Supervise and guide a team of customer service representatives, providing training, coaching, and performance management.
• Handle escalated customer inquiries and complaints, resolving issues efficiently and effectively to ensure customer satisfaction.
• Develop and implement customer service policies and procedures to enhance service quality and efficiency.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Identify trends in customer feedback and issues, recommending improvements to products, services, and support processes.
• Ensure the team adheres to service level agreements (SLAs) and maintains high standards of professionalism.
• Collaborate with other departments to address customer concerns and improve the overall customer experience.
• Contribute to the development and delivery of training programs for new and existing customer service staff.
• Maintain accurate records of customer interactions and transactions.
• Act as a point of escalation for complex customer issues.

• Proven experience in a customer service role, with at least 3 years in a supervisory or leadership capacity.
• Excellent understanding of customer service principles and practices.
• Strong leadership, coaching, and team management skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Ability to handle difficult customer situations with empathy and professionalism.
• Strong organisational skills and the ability to manage multiple priorities.
• Familiarity with hybrid work environments and the ability to balance remote and in-office responsibilities.
• Experience within a similar industry sector is a plus.
• A proactive approach to identifying and implementing service improvements.

• Provide first-line technical support to customers.
• Troubleshoot and resolve customer issues via phone, email, and chat.
• Guide customers through product usage and setup.
• Document customer interactions and resolutions accurately.
• Escalate unresolved issues to appropriate teams.
• Maintain customer satisfaction through effective communication.
• Adhere to service level agreements (SLAs).
• Identify recurring issues and provide feedback for product improvement.