1531 Customer Service jobs in Yate
Customer Service Representative
Posted today
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Job Description
Working on a blend of incoming and outgoing contacts, you will deliver great customer experiences and be used to delivering consistently strong performance against target.
Key Accountabilities:
- To undertake incoming and outbound call activity on allocated products to meet and/ or exceed daily targets
- To deliver on conversion metrics defined for both inbound and outbound calls
- Ensure that all inbound or outbound calls are answered to agreed service levels, within TCF parameters and to quality standards
- Utilise communication and negotiation techniques and skills to clearly explain the features and benefits of our products, ensuring that every customer receives world class customer service
- Maintain accurate and detailed records of all customer contact to ensure that all policy documentation is distributed to clients in accordance with business procedures
- To acquire, maintain and record an accurate level of appropriate product and regulatory knowledge and skill as is appropriate for the role.
- To ensure that all statutory and company regulations are followed to protect clients, colleagues and the business interests of the company.
- Adhere to the contents of the Operating Procedure Manual and Business Unit Supplemental Operating Procedure Manual at all times
- Ensure the Thistle TCF principals are fully understood and applied across all customers
- Monitor attainment of targets as outlined on performance appraisal and during 121 sessions with manager
- Carry out any additional duties as agreed with your Line Manager
Why Join Us ?
- Competitive salary and benefits package
- Flexible working and holiday options
- Pension, enhanced parental leave, and life insurance
- Discounts on technology, travel, and leisure
- Learning and development opportunities
- Volunteering and charity support days
- Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
#HP
REF-(phone number removed)
Sales/Customer Service
Posted today
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Are you looking for a new career in sales and customer service?
Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.
Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.
Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.
Successful candidates will:
Have strong communication skills and customer service skills
Be self-motivated
Have a tenacious approach to personal development
Possess a competitive sales mentality
Have an entrepreneurial mind-set
Sales advisors and Customer Service advisors will:
Approach new and potential customers on behalf of their clients
Keep up to date with relevant client product information
Understand customer trends and market traits
Provide excellent Customer Service in a professional manner
Complete Sales and relevant paperwork to a high standard
Set individual sales targets and goals to achieve
No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.
Apply now.
* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Customer Service Manager
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Customer service Manager
32,000 to 35,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, Flexible start and Finish times, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays
A leading manufacturing business who are currently seeking a customer service manager to join an expanding business. Established business of 40 years, offering stability and future progressive opportunities that will see you develop. Working and leading a team of 3, having close working relationships with further departments, this customer service manager opportunity will see you :
- Leading the customer services team to deliver exceptional customer services to clients
- Oversee all aspects of customer services operations
- Drive continuous improvements within the department
- Ensuring that customer services standards are upheld,, KPIS are met and process's within the team are upheld
- General department reporting for senior management
- Managing escalated customer queries and resolving
The successful customer service manager will have a need to hold :
- Team Leadership experience in supporting, leading, developing and being a mentor to a customer services team
- Customer services excellence focused
- Experienced in performance monitoring
- Process improvement experienced
- E-commerce platforms experience would be beneficial
- Holding ERP and CRM systems user experience
This customer service manager role would be the ideal role for someone who has worked as a customer services team leader, customer services manager or within a senior customer services role. If you are looking for an opportunity to grow, an opportunity to step up in your career or continue at a managers level, don't miss out on this fantastic opportunity.
This is an exciting opportunity to join a team orientated business with continued drive to further grow. As the customer service manager, you will gain the opportunity to feel valued for your contributions to the business which will also bring you further rewards.
Benefits include :
- Fantastic salary of 32,000 to 35,000 per annum
- Full time working hours
- Free Lunch, daily
- Profit Share Bonus
- 23 days Holiday plus Bank Holidays
- On site Parking with free electric car charging
- No bank holidays, No weekends
- Modern office Environment
Apply for your immediate consideration or call for further information on (phone number removed) or (phone number removed).
You can also apply directly to (url removed)
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Customer Service Administrator
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Pure Staff Ltd are currently recruiting for a Customer Service Administrator, working for a Chemical wholesaler based in Cheltenham.
This is a fantastic opportunity for individuals to join a well-knit team as a Customer Service Administrator
Duties for this Customer Service Administrator role are as follows:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, and policies
- Handle customer complaints or concerns with empathy and efficiency, aiming for first-contact resolution
- Process orders, forms, applications, and requests accurately
- Follow up with customers to ensure satisfaction and resolve outstanding issues
- Maintain detailed and accurate records of customer interactions
- Collaborate with team members and other departments to address customer needs
- Stay up to date on product knowledge and company procedures
- Meet or exceed performance targets and service quality standards
- Identify opportunities to improve customer service processes and suggest solutions
Hours of work for this Customer Service Administrator Role:
Monday -Friday
09:00 - 17:00
Pay for this Customer Service Administrator Role is 13.74ph
This role is a temporary to permanent role for the right candidate. You will be based in Cheltenham.
- Free onsite parking
- 28 days per annum annual leave (pro rata)
- Weekly pay and payslips viewable through an online portal
- Pension auto-enrolment
- Local agency with experienced consultants who are here to help you
Pure Staff has partnered with a leading perks scheme to offer temporary workers exclusive discounts and savings on big and small purchases. Offers are subject to change but generally include electronics, travel, clothing, home & entertainment, and fitness & wellbeing. You'll receive an invitation for free access once you've received your first payment so you can start enjoying your perks right away!
Please call Pure Staff Worcester on (phone number removed) and speak to the industrial team today or CLICK APPLY now !
Customer Service Advisor
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I am recruiting for a Temporary Customer Service Agent for a Client in Bristol.
Duties
- Manage incoming customer inquiries via phone and email, ensuring professional phone etiquette at all times.
- Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Collaborate with team members to streamline processes and improve service delivery.
- Analyse customer feedback and service data to identify areas for improvement.
Experience
- Previous experience in an administrative or customer service role is preferred.
- Proficiency in data entry with attention to detail is essential.
- Strong interpersonal skills with the ability to communicate clearly and effectively.
- Experience in upselling or sales support is an advantage but not mandatory.
- A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role.
Hours for this role are Monday- Friday 8.30am - 5pm.
The role is based in Avonmouth.
Successful candidates will need to be available immediately or on 1 week notice.
This is an ongoing temporary role which is likely to be ongoing for at least 6 months.
COMJOB
Customer Service Advisor
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£12.36 per hour
Monday to Friday 9am-5pm
Office based in Bradley Stoke
ASAP start
Ongoing temporary role
We are currently recruiting for a Customer Service Advisor to work for RAC based at their office in Bradley Stoke. The office has a large, free car park and excellent public transport links. In this role of customer service advisor, you will be taking inbound calls from RAC members looking to obtain a certificate to drive abroad.
-Inbound customer service calls
-Taking details from customers about their order
-Processing details and creating driving certificate to send to the customer
INDCCP
Customer Service Advisor
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Job Description
Reports To: Customer Services Manager
Location: Bristol, United Kingdom
Hours of Work: 37.5 hours per week
**Position Summary**
The Customer Services team at Bio-Techne play a key role in delivering exceptional customer service to the business key stakeholders, from initial point of contact and placing of orders, through to the aftersales service, ensuring the customer experience is exceptional throughout the entire process. This team role requires individuals who are highly motivated, are passionate about customer service, and encourage engagement with the customer.
**Essential Functions**
**The team**
+ Be the point of contact for incoming sales enquiries by telephone, e-mail and "live-chat"
+ Processing of sales orders received by email, telephone order, postal orders, and e-commerce in an accurate and efficient manner to ensure minimal errors occur.
+ Raising customer quotations, proformas and coordinate stock returns where required
+ Providing an excellent Customer Service support by working closely with other internal departments - Sales, Accounts, Despatch, Technical Service, Marketing, etc.
+ Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
+ Manage non-technical complaints that are received.
+ Manage backorder process to ensure customers are kept informed of any date changes.
+ Manage new account process and documentation required.
+ Ensure customer database is regularly updated and all information logged.
+ Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
+ Gain a basic level of key product knowledge.
+ Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
+ Work as part of a team to achieve the overall goals but have the motivation to be self-driven to deliver exceptional customer service at every point of customer and interdepartmental contact.
+ Support Bio-Techne ethos of a great global offering of a quality portfolio of products and services.
+ Drive best practice and ensure maximum productivity & utilisation
**Minimum Requirements/Qualifications:**
+ General Education exam passes (or equivalent) in English and Maths
+ Experience of working in a customer focused environment
+ Fluent written and spoken English is essential.
+ Possess excellent IT skills, including experience of working with ERP/CRM platforms
**Skills required/desired:**
+ A commitment to total customer satisfaction
+ Conscientious, articulate, and possesses excellent presentation and teaching skills
+ A commitment to total customer satisfaction
+ Strong organisational and administration skills
+ German Language skill
+ Working knowledge of Microsoft D365 and or Salesforce desirable but not essential
**Personal Qualities:**
+ Ability to demonstrate a passion for customer service
+ Excellent telephone manner
+ Exceptional attention to detail, time management, and organizational skills
+ Excellent written and verbal communication skills
+ Ability to perform a wide variety of tasks and multi-task efficiently
+ Professional demeanour
+ Ability to remain calm under pressure
+ Ability to handle complaints and difficult situations
+ Ability to work in a fast-paced environment
**EPIC Attributes:**
Empowerment
Set clear goals to help ensure continuous improvement of support
Enjoy working as part of a team to deliver results, learn and share knowledge
Passion
Provide guidance and support to other team members and departments
Excellent attention to detail, time management and process management
Innovation
Outstanding problem solving and interpersonal skills
Self-directed and creative
Contribute to the success of the team and by challenging and offer suggestions/ideas and feedback
Collaboration
Work closely with all departments within EMEA to ensure superior customer support
Work closely with peers to ensure consistency of service across all areas
**Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.**
**Why Join Bio-Techne:**
**We offer competitive wages along with extensive benefits for employees and their families.**
**We invest in our employees' financial futures through retirement programs and an employee stock purchase plan.**
**We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.**
**We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.**
**We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.**
**Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.**
**To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.**
Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services.
Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.
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Customer Service Advisor
Posted 2 days ago
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Based at David Hathaway part of the Kinaxia Group
Full Time | Permanent Role
Are you passionate about delivering amazing customer experiences?
Do you thrive in a fast-paced, people-first environment where no two days are the same?
We're on the lookout for a proactive, detail-oriented Customer Service Executive to join our dynamic team and become a key point of contact fo.
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Customer Service Advisor
Posted 2 days ago
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Customer Service Advisor
Full Time | Fixed-Term (6-8 Weeks) | £29,113.44 per annum (pro rata)
Working Hours: Monday - Friday, 08:30-17:30 (1-hour unpaid lunch)
Location: Onsite ( Portbury)
We are currently looking for a proactive and experienced Customer Service Advisor to join our team on a temporary basis to cover long-term sickness (approximately 6-8 weeks). This is a fantastic opportunity to .
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Customer Service Administrator
Posted 2 days ago
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The Customer Experience Coordinator is focused on processing orders, owning the customer lifecycle from order to delivery. To be in the centre of the company, liaising with all departments to champion the customer. Through process and procedure, continuously deliver the best and ensure the customer is at the centre of all activities.
Please note that this is a full time position. Monday to Friday
TE.
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