461 Customer Success Consultant jobs in the United Kingdom
Customer Success Consultant
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Customer Success Consultant
Posted 1 day ago
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Job Description
PURPOSE OF ROLE:
- Build and maintain strong customer relationships that drive adoption, retention, and long-term success.
- Ensure customers achieve their desired business outcomes through the company’s software solutions and services.
- Act as a trusted advisor to customers, promoting satisfaction, growth, and advocacy.
- Serve as the customer’s voice within the organization, ensuring feedback informs solutions and service improvements.
OBJECTIVES OF ROLE:
- Retention – Strengthen customer loyalty by proactively managing relationships and resolving issues before they escalate.
- Satisfaction – Drive high customer satisfaction through regular check-ins, feedback loops, and timely support.
- Adoption – Ensure customers gain maximum value from solutions by promoting effective use of features and services.
- Expansion – Identify and support opportunities for customers to expand usage of the company’s solutions and services.
- Advocacy – Turn satisfied customers into advocates by encouraging case studies, testimonials, and referrals.
RESPONSIBILITIES:
Customer Onboarding & Adoption
- Lead onboarding and training for new customers.
- Ensure smooth implementation and early realization of value.
- Promote adoption of key features aligned with customer goals.
Relationship Management
- Act as the primary point of contact for assigned accounts.
- Build strong, long-term relationships with decision-makers and end users.
- Conduct regular business reviews to measure progress and outcomes.
- Manage large-scale onboarding programs for EDI trading partners, including:
-Close collaboration with delivery teams to ensure on-time project completion.
-Weekly and monthly internal and external stakeholder meetings.
-Preparing and sharing progress reports with internal and external stakeholders.
-Escalating risks or issues internally to safeguard delivery timelines.
Understanding Customer Needs
- Analyze customer requirements and recommend suitable solutions in consultation with Delivery and Product teams.
- Perform high-level gap analysis between customer requirements and available solutions, collaborating with Product and Delivery teams to enhance offerings where possible.
Issue & Risk Management
- Monitor customer health, identifying risks such as low adoption or dissatisfaction.
- Coordinate with support, delivery, and product teams to resolve escalations quickly.
Commercial Support
- Prepare quotations for EDI integration and production change requests for existing customers.
- Assist revenue teams in pre-sales activities, including solution demonstrations, proposals, RFP/RFI responses, and customer presentations.
REQUIREMENTS:
- Strong business acumen and consultative approach.
- Excellent communication and interpersonal skills.
- Ability to understand customer business and business structure
- Strong conflict resolution and problem-solving skills.
- Proficiency with CRM tools.
- Solid knowledge of the software industry, particularly EDI/integration and related business processes (e.g., Accounts Payable/Receivable).
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Fluency in English, spoken and written.
- Experience working in a global, virtual team environment with multiple projects.
- Project management experience, including use of tools for planning and presentations.
Customer Support
Posted 9 days ago
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Job Description
- Should have French Language skills (prefer native speaker if possible OR C level expertise) li>Must have technical background (working in IT or similar and having exp supporting customers)
- Daily work involves support over phone & Email
- Prior customer support experience is required
- French + English language check would be done in interview
Customer Support
Posted 9 days ago
Job Viewed
Job Description
Job Description:
An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.
- Provide Customer First service and support for all account related issues.
- Use of IT Service Management tools to track and record customer incidents and requests.
- Apply excellent written, digital, and oral communication skills.
- Work on antech forward customer support team assisting users both local and remote.
- Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
- Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
- Create and document routine IT processes and procedures in accordance with our knowledge management process.
- Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
- Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
- Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
- 2-3 years experience
Customer Support
Posted 9 days ago
Job Viewed
Job Description
- Experience in a customer-facing role (mandatory); li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
Willingness to develop while identifying opportunities over self-reflection.
Customer Support
Posted 5 days ago
Job Viewed
Job Description
Customer Service / Technical Support
Full Time Permanent Monday to Friday
25,260
Hybrid / 3 days in office
Job Responsibilities:
- Handle customer queries via phone, email, and live chat.
- Place customer orders using mapping tools.
- Monitor internal systems relevant to the role.
- Assist other departments, such as sales and consultancy teams, with queries as needed.
- Recommend suitable products and services to our customers.
- Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.
Required Skills & Qualifications:
- Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
- CRM experience is preferred but not essential.
- Excellent written and verbal communication skills.
- A methodical and logical approach to problem-solving.
- Ability to work autonomously and as part of a team.
- High level of accuracy and attention to detail.
- Basic understanding of GIS is preferred but not essential.
- Strong customer service skills.
- Experience in 1st Line Support is advantageous.
Join Us!
If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Customer Support
Posted 9 days ago
Job Viewed
Job Description
Our client is looking for a bright, inquisitive, go-getter to join a super friendly team based near Reading station.
You will be working with the inbound call team for this award wining Insurance business, offering outstanding customer service to policyholders and Financial Advisors resolving queries via phone, email, webchat and post.
You should have:
A customer first mindset and strong communication skills
Positivity, energy, and the ability to manage your own workload.
Team spirit and resilience when dealing with challenging queries.
Experience in customer service.
Our client will offer
There will be full in-depth training plus personal development is key to this organisation and there is a strong progression route.
Outstanding benefits, Hybrid working 3 days in the office and 2 working from home - if you prefer it can be 5 days in the office but not remote.
This role would suit entry level applicants as well as those with more experience as long as you are keen and enthusiastic to do a great job.
Apply today for this career role
Customer Support
Posted 9 days ago
Job Viewed
Job Description
- Experience in a customer-facing role (mandatory); li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
Willingness to develop while identifying opportunities over self-reflection.
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Customer Support
Posted 9 days ago
Job Viewed
Job Description
- Should have French Language skills (prefer native speaker if possible OR C level expertise) li>Must have technical background (working in IT or similar and having exp supporting customers)
- Daily work involves support over phone & Email
- Prior customer support experience is required
- French + English language check would be done in interview
Customer Support
Posted 9 days ago
Job Viewed
Job Description
Job Description:
An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.
- Provide Customer First service and support for all account related issues.
- Use of IT Service Management tools to track and record customer incidents and requests.
- Apply excellent written, digital, and oral communication skills.
- Work on antech forward customer support team assisting users both local and remote.
- Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
- Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
- Create and document routine IT processes and procedures in accordance with our knowledge management process.
- Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
- Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
- Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
- 2-3 years experience
Customer Support
Posted 2 days ago
Job Viewed
Job Description
Customer Service / Technical Support
Full Time Permanent Monday to Friday
£25,260
Hybrid / 3 days in office
Job Responsibilities:
- Handle customer queries via phone, email, and live chat.
- Place customer orders using mapping tools.
- Monitor internal systems relevant to the role.
- Assist other departments, such as sales and consultancy teams, with queries as needed.
- Recommend suitable prod.
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