Customer Service Representative
Posted today
Job Viewed
Job Description
Customer Service Representative
Job Location: Poole, Dorset
Job Type: Permanent
Salary: £25,000 - £27,000 per annum, depending on experience
Hours: Monday – Thursday 8.15am – 4.45pm & Friday 8.15am – 3pm
Benefits: 20 days holiday plus bank holidays + 3 days extra for Christmas shutdown, pension, free onsite parking, excellent working environment
One of the UK’s largest suppliers of engineered products are looking to add to their team by recruiting for a Customer Service Representative on a permanent basis to join their friendly, busy and hardworking team based in Poole.
Within this role your duties will include but are not limited to;
- Dealing with inbound customer enquiries li>Monitoring sales order inbox and processing customer order requests
- Preparing and sending out customer quotations, then following up
- Keeping customers up to date on orders progress & delivery timescales
- Liaising with customers to find out about any upcoming projects and advising of any offers/promotions
- Maintaining accurate records
- Supporting the business development team with administration tasks
The successful applicant will possess the following:
- Previous Customer Service experience within an office environment
- Strives to consistently provide high levels of customer satisfaction
- Confident and proactive telephone manner
- PC literate with experience of Microsoft applications
- A team player that can work on own initiative
- Ability to work to tight timescales
For more information, please apply with a full CV and covering letter by email or call our Recruitment Team on (phone number removed).
Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.
Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.
By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time.
Keywords; customer service; sales administrator; order processor; order processing; customer support; sales; business development; Poole; Dorset; Bournemouth; Wareham; Christchurch; Ferndown; Wimborne; Holton heath; Verwood; Branksome; Parkstone; tower park; Nuffield; Bearwood; west howe; Lansdowne; Boscombe; Southbourne; Pokesdown; ashley cross; lower Parkstone; Dorchester; Upton; Hamworthy; Creekmoor
Customer Service Executive
Posted 1 day ago
Job Viewed
Job Description
Location: Christchurch - hybrid options available after probation.
Salary: £26,210 starting salary, with an opportunity for this to rise to over £30,300.
Benefits include:
- Free on-site parking
- Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
- Consistent development and growth opportunities.
- Consistent salary increases.
- Free annual travel insurance (subject to qualifying criteria)
- Discount on your home and motor insurance.
- Salary supplements for using an additional language.
- Annual Bonus scheme of approx. 5%
- Fully equipped gym and other social club facilities.
- Hybrid working.
Hours : FULL TIME hours, working on a rota basis.
Monday to Friday between the hours of 8AM-6.15PM.
(1 in 6) Saturdays between the hours of 8AM-4.30PM.
Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis.
As a Customer Service Executive/Claims Handler you will be responsible for the following tasks.
- Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims.
- Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion.
- Ensure all relevant information is captured and updated on the system for each customer.
- Accurately assess claims in line with policy terms and conditions.
- Pay valid claims quickly without unnecessary delay.
- Ensure customers who aren't covered are informed at the first opportunity.
- Assess and raise awareness of any fraudulent activity.
- To empathise with customers and ensure that you are there to support them at a very challenging time.
- Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
- Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible.
- Ensure all documentation relating to a case is attained and uploaded both timely and accurately.
- Input data to a claims management system with a high level of accuracy.
- Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc.)
- High levels of personal resilience.
- Must be able to multi-task.
- First-class verbal and written communication skills
- Must be comfortable with navigating computer systems (full training will be given)
- High levels of pro-activity; good organisation and planning skills
- Great team player.
- An ability to stay calm, confident and focussed while handling high numbers of incoming calls.
- The ability to reassure others and display high levels of empathy.
- Competent at using complex computer systems.
- Numerate and able to understand and process information quickly.
- Literate with the ability to tailor communication suitable for the appropriate audience.
- High levels of attention to detail.
Customer Service Administrator
Posted 9 days ago
Job Viewed
Job Description
Job Opportunity: Sales Administrator
Location: Poole
Salary: up to 24,495 DOE
Are you a detail-oriented, organised individual with a passion for providing excellent customer service? We are looking for a Sales Administrator to join our clients dynamic sales team!
Key Responsibilities:
- Accurately process sales orders
- Handle customer inquiries through telephone, email, and webchat
- Manage daily email correspondence and answer inbound calls, serving as the go-to contact for customers.
- Proactively reach out to customers about quotes, order issues, or aftercare needs.
- Log customer feedback and issues to maintain accurate records.
- Recommend additional products during telephone orders to boost sales.
- Work closely with marketing and warehouse teams to ensure smooth processes.
What We're Looking For:
- Strong organisational and multitasking skills
- Excellent attention to detail
- Effective communication skills, both written and verbal
- Ability to thrive in a fast-paced environment
This role offers a supportive team, opportunities to enhance your customer service and sales skills, and the chance to contribute to a growing organisation. If you're ready to make an impact and take your career to the next level, we'd love to hear from you!
Customer Service Advisor
Posted 15 days ago
Job Viewed
Job Description
We now have an exciting and varied opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. Rydon Maintenance provides hard facilities management services at the hospital incorporating planned preventative and reactive maintenance.
Rydon is a successful construction, development, maintenance, investment and management group operating throughout England. We are a dynamic, multi talented organisation, working across a wide range of construction market sectors within the built environment. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.
Job Purpose
As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met.
Some key responsibilities include;
- To monitor the outstanding repair calls within the helpdesk. li>To take calls from general public who are requiring guidance regarding hospital appointments.
- Planning in daily works for site engineers.
- To ensure effective communication between our operational team and our client.
- Ordering of materials required by the engineers, speaking to suppliers and contractors. < i>Provide additional administration and support, where required for other team members and managers.
- Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern.
This is a varied and pivotal role within our busy and successful team.
Experience Required
The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential. Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel.
If you have the above experience, we'd strongly encourage you to apply.
Additional Information
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
Customer Service Executive
Posted 18 days ago
Job Viewed
Job Description
Salary: £12.27 P/H on weekdays with a higher weekend rate of £3.42 - 4.50 per hour
Hours: This is a full-time position working 8 hours a day between the hours of 7am and 10pm on a rota
You will be required to work 1 in 4 weekends on a rota
Location: Ferndown, Dorset.- Hybrid is an option after training
Dynamite Recruitment are looking for an experienced, Customer Service Executive, who will manage inbound enquiries, liaise with clients and coordinate appointments for a well-established business based in Dorset
As a Customer Service Executive, your responsibilities will be:
- Handling a large volume of inbound calls from a multitude of clients, customers and third parties. (120 per day at times )
- Scheduling/cancelling appointments, across multiple diaries.
- Updating information on behalf of clients.
- Managing basic customer queries.
- Completing general administration
- Call centre experience/ Call Handling/ Receptionist experience is required
- Receptionist experience, preferably from a medical setting but not essential
- Strong organisational skills.
- Computer/IT savvy.
- Able to manage a heavy workload.
- Previous experience within the medical industry would be beneficial but not essential
To be considered, please submit your CV or contact Fran Curtis
Sales/Customer Service
Posted 18 days ago
Job Viewed
Job Description
Are you looking for a new career in sales and customer service?
Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.
Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.
Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.
Successful candidates will:
Have strong communication skills and customer service skills
Be self-motivated
Have a tenacious approach to personal development
Possess a competitive sales mentality
Have an entrepreneurial mind-set
Sales advisors and Customer Service advisors will:
Approach new and potential customers on behalf of their clients
Keep up to date with relevant client product information
Understand customer trends and market traits
Provide excellent Customer Service in a professional manner
Complete Sales and relevant paperwork to a high standard
Set individual sales targets and goals to achieve
No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.
Apply now.
* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Sales/Customer Service
Posted today
Job Viewed
Job Description
Are you looking for a new career in sales and customer service?
Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.
With.
ADZN1_UKCT
Be The First To Know
About the latest Customer support agent bookkeeping accountancy software exp Jobs in Poole !
Customer Service Advisor
Posted 4 days ago
Job Viewed
Job Description
We now have an exciting and varied opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. Rydon Maintenance provides hard facilities management services at the hospital incorporating planned preventative and reactive maintenance.
Rydon is a successful construction, development, maintenance, investment and management group operating t.
Customer Service Advisor
Posted 20 days ago
Job Viewed
Job Description
Join Our Customer Service Team - Make a Difference Every Day!
Role: Customer Service Agent
Location: Ringwood, Hampshire ( BH24)
Salary: £12.30 per hour + Bonus (Typical bonus of £200/month)
Hours: 40 hours per week (Monday to Friday, 9am-5:30pm) - Occasional Saturday shifts (email support only)
Why You'll Love This Role
Are you passionate about delivering exceptional customer experiences? Do you want to be part of a campaign that truly makes a difference? We're looking for enthusiastic and empathetic individuals to join our team supporting a high-profile national fund-raising initiative.
As a Customer Service Agent, you'll be the friendly voice and helpful hand behind every supporter interaction-whether it's over the phone, via email, or on social media. Your role is all about building relationships, encouraging repeat engagement, and ensuring every supporter feels valued.
What You'll Be Doing
- Responding to calls, emails, and social media messages from supporters
- Logging interactions and feedback in our CRM system
- Managing your own workflow and prioritising tasks
- Troubleshooting and resolving queries using provided resources
- Escalating complex issues to your Team Manager
- Moderating online feedback and managing back-office tasks
What We're Looking For
- Excellent verbal and written communication skills
- Emotionally resilient and professional under pressure
- A natural multitasker who thrives in a fast-paced environment
- Able to work independently and collaboratively
- Previous customer service experience is a plus!
About Us
We're part of a global group known for delivering outstanding customer experiences across a wide range of industries. Our team is friendly, supportive, and driven by a shared mission to make every interaction count.
Ready to make a real impact while growing your career?
Apply now and be part of something meaningful.
#CustomerService #CustomerSupport #CustomerCare #CallCentre #ContactCentre #Inbound #Retail #Ringwood #Jobs #Vacancies
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Representative - Bournemouth
Posted 1 day ago
Job Viewed
Job Description
Customer Service Representative – Hybrid Working
We are currently advertising for 9 & 12 Month Fixed Term Contracts with the potential for them to go on longer.
We will also be able to offer evening interviews for those in full time work.
At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.
We offer a hybrid working model; however, your presence will be required in our Bournemouth office. (Full time office working until after an initial training period of 6 months).
Salary from £24,570. Your salary will also increase as part of our new salary framework.
About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.
Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.
You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. Some of these calls may be a little difficult, but we’ll always support you and you’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.
Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!
So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!
Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:
• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• e compassionate and caring
• ave great communication skills and a real talent for making customers feel special
• e a fantastic multi-tasker
• e able to use your initiative to solve problems and create solutions that delight our customers
• e good with words and numbers, and pay strong attention to detail
• e supportive, respectful, and courteous to all your new colleagues.
• lthough it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.
Rewards and Benefits
This Role is a Band A in the LV= Structure
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:
• 26 d ys' holiday – which increases after two years’ service to 28 days (adjusted for your shorter contracts).
• The pportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• ycle to work scheme
• competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
• ou’ll receive up to 20% discount on our life products for you and your immediate family.
• Fr e parking is available on-site, offered on a first come first served basis
• e have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• ree tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• ree book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
• ccess to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline
Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.
We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.
We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
Go on, bring your true self to LV=.
Nearby Locations
Other Jobs Near Me
Industry
- request_quote Accounting
- work Administrative
- eco Agriculture Forestry
- smart_toy AI & Emerging Technologies
- school Apprenticeships & Trainee
- apartment Architecture
- palette Arts & Entertainment
- directions_car Automotive
- flight_takeoff Aviation
- account_balance Banking & Finance
- local_florist Beauty & Wellness
- restaurant Catering
- volunteer_activism Charity & Voluntary
- science Chemical Engineering
- child_friendly Childcare
- foundation Civil Engineering
- clean_hands Cleaning & Sanitation
- diversity_3 Community & Social Care
- construction Construction
- brush Creative & Digital
- currency_bitcoin Crypto & Blockchain
- support_agent Customer Service & Helpdesk
- medical_services Dental
- medical_services Driving & Transport
- medical_services E Commerce & Social Media
- school Education & Teaching
- electrical_services Electrical Engineering
- bolt Energy
- local_mall Fmcg
- gavel Government & Non Profit
- emoji_events Graduate
- health_and_safety Healthcare
- beach_access Hospitality & Tourism
- groups Human Resources
- precision_manufacturing Industrial Engineering
- security Information Security
- handyman Installation & Maintenance
- policy Insurance
- code IT & Software
- gavel Legal
- sports_soccer Leisure & Sports
- inventory_2 Logistics & Warehousing
- supervisor_account Management
- supervisor_account Management Consultancy
- supervisor_account Manufacturing & Production
- campaign Marketing
- build Mechanical Engineering
- perm_media Media & PR
- local_hospital Medical
- local_hospital Military & Public Safety
- local_hospital Mining
- medical_services Nursing
- local_gas_station Oil & Gas
- biotech Pharmaceutical
- checklist_rtl Project Management
- shopping_bag Purchasing
- home_work Real Estate
- person_search Recruitment Consultancy
- store Retail
- point_of_sale Sales
- science Scientific Research & Development
- wifi Telecoms
- psychology Therapy
- pets Veterinary