2211 Customer Support Representatives jobs in Telford

Our client, a fast-growing software company, is seeking a dedicated and technically proficient Customer Service & Technical Support Specialist to join their fully remote support team. This role is vital in ensuring our clients receive exceptional assistance and timely resolution to their technical inquiries and issues. You will be the first point of contact for customers, providing high-level support via phone, email, and live chat. Your responsibilities will include troubleshooting software problems, guiding users through product features, escalating complex issues to senior technical staff, and documenting support interactions accurately. A key aspect of this role is understanding the client's software thoroughly and being able to explain technical concepts in a clear and accessible manner. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. Experience with CRM systems and helpdesk software is essential. If you are passionate about technology, enjoy helping people, and thrive in a remote work environment, this is an excellent opportunity to contribute to a customer-centric organization.

Responsibilities:

• Provide technical support and customer service to clients.
• Respond to inquiries via phone, email, and live chat in a timely manner.
• Troubleshoot and resolve software issues efficiently.
• Guide users through product features and functionalities.
• Document all support interactions and resolutions in the CRM/helpdesk system.
• Escalate complex technical issues to appropriate teams.
• Identify trends in customer issues and provide feedback for product improvement.
• Maintain a high level of customer satisfaction.
• Assist in creating and updating support documentation and FAQs.
• Proactively identify opportunities to enhance customer experience.

Qualifications:

• Proven experience in customer service and technical support roles.
• Strong understanding of software troubleshooting techniques.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to explain technical concepts clearly to non-technical users.
• Patient and empathetic approach to customer interactions.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Experience in the software industry is highly desirable.
• High school diploma or equivalent required; further technical certifications are a plus.

Our client is looking for a highly motivated and customer-focused Senior Technical Support Specialist to join their growing team in Stoke-on-Trent, Staffordshire, UK . This hybrid role offers a blend of remote and in-office work, providing flexibility and collaboration. You will be the primary point of contact for complex technical issues, providing expert-level support to a diverse customer base. Your role will involve diagnosing, troubleshooting, and resolving hardware, software, and network problems, ensuring minimal disruption to client operations. This position requires a deep understanding of our client's product suite and the ability to communicate technical information clearly and effectively to both technical and non-technical users. Responsibilities include:

• Responding to escalated customer support tickets and providing in-depth technical assistance.
• Diagnosing and resolving complex hardware, software, and network issues.
• Documenting technical solutions, workarounds, and FAQs for the knowledge base.
• Training and mentoring junior support staff on technical procedures and best practices.
• Collaborating with the engineering and product development teams to identify and resolve product defects.
• Creating detailed reports on support trends, recurring issues, and customer feedback.
• Proactively identifying potential issues and implementing preventative solutions.
• Managing customer expectations and ensuring a high level of customer satisfaction.
• Contributing to the continuous improvement of support processes and tools.
• Participating in on-call rotations as needed.

We require candidates with a minimum of 5 years of experience in a technical support role, with at least 2 years in a senior or lead capacity. A strong background in troubleshooting operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications is essential. Experience with ITIL frameworks and ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable. Excellent analytical and problem-solving skills, coupled with outstanding communication and interpersonal abilities, are crucial for success in this role. A relevant IT certification (e.g., CompTIA A+, Network+, MCSA) would be a significant advantage. You will be expected to work effectively both independently and as part of a collaborative team, contributing to a positive and productive support environment. The role involves regular interaction with clients and internal teams, requiring strong professional conduct.

Key Requirements:

• Minimum 5 years of technical support experience.
• Proven experience in a senior or lead support role.
• Strong understanding of network infrastructure and troubleshooting.
• Proficiency with Windows, macOS, and potentially Linux operating systems.
• Excellent diagnostic and problem-solving abilities.
• Outstanding customer service and communication skills.
• Ability to document technical information clearly.
• Experience with CRM/ticketing systems.

Our client, a leading provider of innovative software solutions, is seeking an experienced and motivated Customer Service Team Lead to oversee their technical support operations. This role is based at our **Stoke-on-Trent, Staffordshire, UK** office, operating on a hybrid model, offering a blend of in-office collaboration and remote flexibility. You will be responsible for managing a team of technical support agents, ensuring the delivery of exceptional customer service and efficient resolution of technical issues. The ideal candidate will possess strong leadership skills, a comprehensive understanding of customer service principles, and a solid technical aptitude. You will play a crucial role in mentoring your team, driving performance, and contributing to the continuous improvement of support processes and customer satisfaction. This position requires a proactive individual who can inspire a team and maintain high standards in a demanding, fast-paced environment.

Key Responsibilities:

• Lead, coach, and mentor a team of technical support specialists, fostering a positive and high-performance culture.
• Monitor team performance, setting KPIs and ensuring service level agreements (SLAs) are met.
• Handle escalated customer inquiries and complex technical issues, providing timely and effective resolutions.
• Develop and implement training programs for the support team to enhance technical knowledge and customer service skills.
• Identify trends in customer issues and collaborate with product development teams to implement improvements.
• Manage team schedules, workload distribution, and resource allocation.
• Ensure accurate and comprehensive documentation of customer interactions and technical solutions in the CRM system.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Contribute to the development and refinement of customer support policies and procedures.
• Act as a point of escalation for customer complaints and work towards satisfactory resolutions.
• Analyze support metrics to identify areas for improvement and report on team performance to management.
• Champion customer satisfaction and ensure a consistently positive customer experience.
• Maintain a thorough understanding of the company's products and services.

Qualifications:

• Proven experience in a customer service or technical support role, with at least 2 years in a team lead or supervisory capacity.
• Strong understanding of customer service best practices and metrics (e.g., CSAT, NPS, FCR).
• Excellent leadership, coaching, and interpersonal skills.
• Solid technical aptitude, with the ability to understand and troubleshoot software-related issues.
• Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Strong problem-solving and analytical abilities.
• Excellent communication, both written and verbal.
• Ability to manage multiple priorities and work effectively in a hybrid environment.
• Experience in the software industry is highly desirable.
• A proactive and results-oriented approach to management.
• Relevant certifications in customer service or IT support are a plus.

This is an excellent opportunity for a motivated leader to join a growing company and make a significant impact on customer satisfaction. Enjoy a dynamic hybrid work environment with opportunities for professional growth.

Customer Service administrator
Walsall
08:30 am-17:00 pm
12.50 - 13 per hour

My client based in Walsall are looking for a customer service administrator to join their team.


Customer Service administrator

Duties of a customer service administrator include:


Data entry

Attention to detail
Overseeing a shared email
Taking inbound calls
Handling enquiries
Inputting orders into system

Customer service excellence
Quoting for orders
Attention to detail

Customer Service & Sales Support Executive

Are you a confident communicator who enjoys helping people and working in a fast-paced office environment? We're looking for a friendly, organised, and proactive Customer Service & Sales Support Executive to join a growing team within a long-established and successful business.

This is a great opportunity for someone with experience in customer service, sales support, or office administration who's ready to take the next step in their career.

What You'll Be Doing:

• Re-engaging with existing or previous customers by phone and email (all warm leads)

• Handling inbound enquiries with professionalism and care

• Supporting the sales and customer service team with daily tasks

• Assisting with general office admin across departments

• Updating customer records and using CRM systems accurately

What We're Looking For:

• Strong communication skills - written and verbal

• A professional, friendly, and customer-first approach

• Comfortable speaking with customers over the phone

• Highly organised and reliable with good attention to detail

• Previous experience in customer service, sales support, or admin is preferred

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

The Customer Service Controller role is to drive an outstanding customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance.

Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat® products and services.

Job Description:

Major Job Functions: Lead service engineering team by understanding & responding to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales.

Support fleet availability by ensuring processes are adhered to and inspections, repairs and servicing/maintenance is performed in a timely manner and all data is recorded and up to date

(20%) Plan all jobs to maximise engineer productivity and driving asset utilization. Allocating the most appropriate resources to address the customers’ needs (20%) Manage and control job progress at every stage.

Drive 5-star contamination control practices through audits and operational best practice

(5%) Liaise fully to ensure the job is resolved to the mutual benefit of Finning Power Rental & our external customer (15%) Open & close work orders accurately and consistently to maximise billing accuracy & timeliness.(5%) Identify and exploit opportunities to address safety reworks, priority reworks and servicing /maintenance

at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job and

fleet

information. (5%) Timely up-loading of internal drives with data (10%) Drive employee engagement in line with agreed business targets driving a consistent approach through the team, using the employee engagement survey as a guide (10%) Implement procedural changes ensuring that security of site, people & equipment is maintained to the highest standard.

Drive safe practices in the team through H&S adherence. Ensure completion of Toolbox Talks, Safe on Sites and Logincident reporting

(10%)

As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

Specific Skills: Customer Service skills and ability to develop strong customer relations Excellent planning and organisation skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills –

Excel, Teams and Outlook essential Works well as part of a team Champions health & safety People leadership

Knowledge: Diesel generator product knowledge Understanding engine/fuel control systems M3/INFOR system skills – training will be given Parts identification through SIS/manuals Parts ordering through part.cat.com Warranty process Commissioning

process

Accountability: Keep Internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for rental projects and the branch. Manage and control all rental projects. The communication to the service engineering team, yard technicians and the wider team of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.

If you would like to be part of an industry leading organisation then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an

adjustment/accommodation

at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

We are seeking a dedicated and enthusiastic Internal Customer Service Representative to join a dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding service to our customers. This role involves engaging with clients, resolving inquiries, and ensuring a positive experience for customers.

Responsibilities

• Respond to inquiries and engaging with existing customers to ensure customer expectations are met
• Provide accurate information regarding products and services, ensuring customers have the knowledge they need.
• Handle complaints and resolve issues effectively while maintaining a positive attitude.
• Maintain relationships with existing customers to encourage loyalty, trust and repeat business
• Work closely with the Sales and Quotation department to ensure customer requirements are met
• Monitor sales activities and customer spends/trends

Qualifications

• Proven experience in a customer service role is preferred.
• Previous experience in the Electrical industry would be an advantage
• Able to communicate and influence effectively
• Knowledge of MS Office (Outlook, Excel, Word and Social media platforms)
• Excellent telephone manner and communication skills

If this role would be of interest please apply with your up to date CV.

Customer Service Executive
 

Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors. 
 
Location:  Wellington, Somerset
Salary:  £30,195.48
Core Benefits:  Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan (after completion of Probationary Period)
 
How Synertec will set you up for success as a Customer Account Executive:

Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being.
 
Now let us tell you a little more about us:

Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS’ 75th Anniversary.  This is a fantastic opportunity for you to join the Customer Services Team in a rapidly growing company.
 
About your role as a Customer Account Executive:

You are customer focussed and collaborative, with a logical mindset and the ability to learn a variety of technological systems which will be essential to your daily work. You will be used to working in a fast-paced environment, adaptable, and truly enjoy building long-term relationships with your account base. You will work closely with other teams, both through the business and with external customers. This is not a call centre environment – you will be encouraged to interact and have regular customer meetings, whilst prioritising your tasks effectively.   Join our dynamic team as a Customer Account Executive and become part of our company’s pro-active customer management, to deliver an excellent and on-brand customer experience.
 
The Essentials for You :

• 25 days holiday, rising to 30, plus Bank Holidays
li>Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
• Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we've got you covered
• Following a successful probationary period, you will be enrolled into our Health Cash Plan, where you can access optical, dental and other medical benefits
• Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time 

 
Our Commitments…

Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversity’s. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Mind’s Mental Health at Work Commitment.
 
Ok I’m in! Where do I sign?

Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity. 

*Please note that sponsorship is not available for this role
 
REF-(Apply online only)

Customer Service Administrator

Lye

Temp to Perm

Monday to Thursday (occasionally required to work Fridays)

40 hours per week

£12.21 per hour (salary will be reviewed after the temporary period)

We are currently seeking a proactive and detail-oriented Customer Service Administrator to join our client in Lye. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service and is looking for a long-term role with the potential to become permanent.

Job duties:

• Respond promptly and professionally to customer enquiries via telephone and email
• Accurately input customer orders into the internal system
• Keep customers informed on the status of their orders
• Provide customers with proof of delivery when required
• Carry out general administrative tasks to support the wider team

Personal specification:

• Previous experience in a customer service or administrative role is desirable, but not essential
• Excellent communication skills, both verbal and written
• Strong attention to detail and high level of accuracy in data entry
• Proficient in Microsoft Office and comfortable using computer systems
• Ability to manage time effectively and prioritise tasks

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful