2030 Customer Support Representatives jobs in Telford

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
li>Responding to customer queries via phone/email
• Responding to any issues regarding pricing  or orders
li>Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.

Working as part of the Customer Service and Sales Department, you will be responsible for accurately booking customer orders and promptly addressing customer service enquiries with professionalism, predominantly through email and other various channels. This role is ideal for someone with a passion for customer care who excels in a fast-paced environment.

Key Responsibilities:

• Accurately process customer orders received via email and occasionally by phone, ensuring all details are correct and orders are fulfilled in a timely manner.
• Handle customer queries, such as chasing orders, tracking deliveries, and providing updates on lead times for back orders through various channels, including email, live chat, social media, and phone calls.
• Address and resolve issues related to completed deliveries, ensuring customer satisfaction.
• Manage customer complaints courteously and professionally, ensuring each customer feels heard and valued.
• Escalate enquiries to the appropriate team, such as the technical or product teams, when necessary.

Skills & Experience:

• Previous experience in a customer service or administrative role is essential.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency in using customer service software, CRM systems.
• A positive attitude and a passion for delivering exceptional customer service.

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events or residential environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Customer Service Administrator

Location: Tunstall

Working hours: Monday - Friday 9am - 5pm (can be flexible)

Rate of pay: 12.21ph

Temporary ongoing into the new year

Are you an organised individual with a knack for customer service? Do you thrive in a fast-paced environment where attention to detail is key? If so, we have the perfect opportunity for you!

Join a vibrant team in the logistics industry, where your skills will shine and your contributions will be valued.

What You'll Do:

As a Customer Service Administrator, you will be the heart of operations, ensuring that customers receive top-notch service. Your responsibilities will include:

• Order Processing: Efficiently handle incoming orders and ensure accurate processing.
• Customer Support: Address enquiries and resolve issues with a cheerful demeanour.
• Attention to Detail: Maintain accuracy in all administrative tasks to support smooth logistics operations.
• Team Collaboration: Work closely with colleagues to meet customer expectations and enhance service delivery.

What We're Looking For:
The ideal candidate will possess:

• Strong customer service skills with a positive attitude.
• Proven experience in order processing or a similar administrative role.
• Exceptional attention to detail and organisational skills.
• Ability to thrive in a team-oriented environment while managing individual tasks.
• Willingness to develop knowledge of products and services on offer.

Why Join Us?
At our company, we believe in fostering a supportive and engaging work environment. You'll be part of a dynamic team that values innovation and collaboration. Here's what you can expect:

Why Adecco:
* Annual leave entitlement
* Perks at work - discount vouchers and points to spend
* Support program with 24/7 helpline
* Eye care vouchers
* Competitive pension scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Managing outgoing and incoming customer calls and managing email enquiry systems.
• To keep track of delivery records from the drivers.
• Upselling to customers to ensure continued revenue stream.
• Handling customer enquiries around availability of services and pricing.
• Explaining service and pricing.
• Negotiate prices with customers to ensure best margins achieved.
• Following up on all enquiries via calls and emails.
• Liaise with other branches and 3rd party suppliers and ensure best prices.
• Develop lasting customer relationships.
• Accurately and efficiently entering all customer information and order details into the system.
• Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
• Resolving customer issues and queries as necessary.

• Experience working in a customer service led & administrative role.
• Knowledge of sales processes and customer service skills.
• Excellent communication with a strong focus on excellent customer service and relationship building skills.
• Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
• Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.

Customer Service Advisor

Full time; Monday to Friday, 9 am to 5 pm

Permanent Employee

Previous admin experience desirable

Based at our Head Office in Stafford Park, Telford

MUST be local to Telford

Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we're a great place to work. We focus on career development and promotion – if you're looking for a career and not just a job, apply now!

Customer Services Advisors are the front-line of our business, dealing directly with our valued customers. Whether you’re working on inbound calls or emails we’ll train you to give exceptional customer service. You are never just a cog in a wheel.

We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites. No experience is necessary as our CS training team will teach you all the skills you need. 

Experience of webchat is desirable but not essential. 

Benefits

What's in it for you? Please take the time to read our extensive list of benefits below:

• Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)

• Your birthday off, so you always enjoy your birthday!

•  External training courses, we'll pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships 

•  Awards and Recognition Schemes; delivering above and beyond never goes unnoticed

•  Free Christmas party – the best you'll ever go to!

•  Free Onsite Parking

•  Free tea, coffee, chilled water, soft drinks

•  Pension Scheme

•  Free Summer BBQ and social other events

•  We love to celebrate the hard work of our dedicated CS team with things like pizza lunches, paid for by the company 

•  We care about our employee's mental and physical health with extra strong health and safety practices across the business

•  An environmentally conscious company

This is an incredible opportunity to join a rapidly growing company, don't hesitate to apply now.

Customer Service Advisor

£12.21 per hour plus monthly bonus

35 hours per week

Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

Join Our Team as a Service Delivery Coordinator!
Location: Tamworth
Contract Type: Temporary

Working Hours: Monday to Friday, 17:00pm - 01:30am

Are you ready to make a difference in the Logistics & Transportation industry? We're on the lookout for a dynamic Service Delivery Coordinator who thrives in a fast-paced environment and loves to keep things running smoothly!

What You'll Do:
As our Service Delivery Coordinator, you will be the heartbeat of our operations. Your day will include:

• Coordinating service delivery schedules to ensure timely execution
• Liaising with clients, drivers, and warehouse teams to maintain seamless communication
• Monitoring performance metrics and identifying areas for improvement
• Assisting in resolving any service-related issues with a smile
• Maintaining accurate records and reporting on service performance

What We're Looking For:

• Strong organisational skills with attention to detail
• Excellent communication and interpersonal abilities
• A proactive approach to problem-solving
• Previous experience in logistics or service delivery is a plus!
• A cheerful attitude and a team player mentality

What's in it for You?

• A vibrant work environment where your contributions are valued
• Opportunities for professional growth and development
• A chance to be part of a dedicated team committed to excellence

If you're excited about making a positive impact and ready to take on new challenges, we want to hear from you! Apply now and embark on an exciting journey with us in the heart of Tamworth.

Join us and help deliver exceptional service every day!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Tudor Employment Agency are currently recruiting forCustomer Service Advisor for our client based inStafford, ST16, on aPermanent basis.

This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.

Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.

Experience within a car sales environment or similar would be highly advantageous.

Benefits for a Customer Service Advisor:

• Exceptional facilities
• Extensive personal development programme including NVQ in Customer Service and Business Administration
• Job progression available
• Christmas bonus and company paid Christmas party
• Friendly and nurturing team
• Niche industry sector
• Staff use of company motorhome for leisure
• Company provided Jacket Potato lunches each Friday
• Healthcare including optical and dental
• Life insurance
• Competitive pension

Salary for the Customer Service Advisor:

26,000 - 27,000 Dependant on experience and to be reviewed after 3 month probation period

Additional bonus structure dependant on department performance

The Customer Service Advisor must:

• Have previous Customer Service experience
• Be professional in appearance and nature
• An interest in cars, motorhomes or travel would be advantageous
• Experience / Knowledge of Keyloop or Kerridge would be advantageous

Duties of the Customer Service Advisor:

• Take ownership of the customer and their vehicle from point of sale throughout the product life
• Work under the instruction of the Service Centre Manager and Operations Manager
• Meet and greet all customers upon arrival
• Qualify the customer to achieve accurate diagnostic information
• Communicate with allied departments including the workshop
• Communicate and approve any additional work needed on vehicles
• Manage the logistics and parking of all vehicles on site
• Upsell allied products and services
• Continually update the CRM with accurate client details and vehicle history
• Respond to any customer enquiries within two hours of receipt
• Provide reception cover as needed

Hours of work for a Customer Service Advisor:

Full Time

Monday-Friday, 8AM-5PM

Must work one out of three Saturdays, 9AM-1PM

In order to be considered for this position or for further information please contact our Commercial team on (phone number removed) extension 1003 or 1004