45,915 Customer Team Leader jobs in the United Kingdom
Customer Team Leader
Slaley, North East
Co-op
Job Viewed
Job Description
Closing date: 21-08-2025
Customer Team Leader
Location: 4 Ratcliffe Road, Haydon Bridge, Hexham, NE47 6ET
Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations
Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co-op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Wagestream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader
Location: 4 Ratcliffe Road, Haydon Bridge, Hexham, NE47 6ET
Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations
Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co-op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Wagestream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
This advertiser has chosen not to accept applicants from your region.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Customer Support Team Leader
Sandtoft, Yorkshire and the Humber
Wienerberger Ltd
Posted today
Job Viewed
Job Description
Internationally successful: The Wienerberger Group
Come and join us as a Customer Support Team Leader at our Sandtoft site in Doncaster!
Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction. With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.
About the Role
Our Customer Support Team Leader – Roof role will suit a candidate who enjoys leading a team whilst providing a high standard of customer service, who works accurately, efficiently and has an appetite to learn and further develop their own skills whilst continuously setting examples to the team.
Duties also include:
- Dealing with complaints and negotiate remedial offers li>Cleanse order books on a monthly basis
- Collate information for price increase
- Collate information for KPIs
- Work closely with Logistics
- Actively look for areas that you may be able to provide help and support in the form of administration by monitoring workloads to ensure tasks can be completed within agreed timescales
- Look over schedules against stock issues
- Taking responsibility for managing staff to include but not limited to; training and development, inducting new team members, supporting attendance and conducting performance reviews
- Conduct Quiet Word meetings
- Take responsibility for identifying own personal training needs to ensure effective performance of your role. li>Always strive to get the best from your team, through leading by example, set directions, active team building, encouraging contributions and nurturing talent
- Know and communicate the appropriate targets
- Share the Company’s vision through regular interaction with the team, collectively and individually, gaining commitment and motivation to inspire performance. < i>It may be necessary to attend important meetings, training sessions outside of normal working hours
Hours of Work: 8.30am to 5.00pm, Monday to Friday
About You
- Solid teamwork skills
- Working to KPIs
- Ability to monitor team output
- Excellent communication skills
- Approachable and supportive demeanour
- Attention to detail
- Building relationships internally/externally
- Good time management skills
About our Benefits
- Annual bonus up to 6%
- Professional growth, training, and opportunities to hone your skills and knowledge
- Ability to purchase additional holidays
- Company Pension
- SIP – ability to become a shareholder via our Share Scheme < i>Life Assurance
- Flexible benefits offering (including health, wellbeing and money saving opportunities)
So what are you waiting for? Come and join Wienerberger as a Customer Support Team Leader and start growing your career with us today!
The closing date for this role is subject to change and may be closed earlier than advertised.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Team Leader
Sandtoft, Yorkshire and the Humber
Wienerberger Ltd
Posted today
Job Viewed
Job Description
Internationally successful: The Wienerberger Group
Come and join us as a Customer Support Team Leader at our Sandtoft site in Doncaster!
Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction. With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.
About the Role
Our Customer Support Team Leader – Roof role will suit a candidate who enjoys leading a team whilst providing a high standard of customer service, who works accurately, efficiently and has an appetite to learn and further develop their own skills whilst continuously setting examples to the team.
Duties also include:
- Dealing with complaints and negotiate remedial offers li>Cleanse order books on a monthly basis
- Collate information for price increase
- Collate information for KPIs
- Work closely with Logistics
- Actively look for areas that you may be able to provide help and support in the form of administration by monitoring workloads to ensure tasks can be completed within agreed timescales
- Look over schedules against stock issues
- Taking responsibility for managing staff to include but not limited to; training and development, inducting new team members, supporting attendance and conducting performance reviews
- Conduct Quiet Word meetings
- Take responsibility for identifying own personal training needs to ensure effective performance of your role. li>Always strive to get the best from your team, through leading by example, set directions, active team building, encouraging contributions and nurturing talent
- Know and communicate the appropriate targets
- Share the Company’s vision through regular interaction with the team, collectively and individually, gaining commitment and motivation to inspire performance. < i>It may be necessary to attend important meetings, training sessions outside of normal working hours
Hours of Work: 8.30am to 5.00pm, Monday to Friday
About You
- Solid teamwork skills
- Working to KPIs
- Ability to monitor team output
- Excellent communication skills
- Approachable and supportive demeanour
- Attention to detail
- Building relationships internally/externally
- Good time management skills
About our Benefits
- Annual bonus up to 6%
- Professional growth, training, and opportunities to hone your skills and knowledge
- Ability to purchase additional holidays
- Company Pension
- SIP – ability to become a shareholder via our Share Scheme < i>Life Assurance
- Flexible benefits offering (including health, wellbeing and money saving opportunities)
So what are you waiting for? Come and join Wienerberger as a Customer Support Team Leader and start growing your career with us today!
The closing date for this role is subject to change and may be closed earlier than advertised.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Team Leader
NE1 4HE Newcastle upon Tyne, North East
£30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are looking for an experienced and motivated Customer Support Team Leader to join our client's customer service and helpdesk department. This role is based in Newcastle upon Tyne, Tyne and Wear, UK , and offers a hybrid working model, allowing for a balance of in-office collaboration and remote flexibility. You will be responsible for leading, mentoring, and motivating a team of customer support representatives to deliver exceptional service. Key duties include managing team performance, handling escalated customer issues, providing ongoing training and coaching, and ensuring adherence to service level agreements (SLAs). You will also be involved in monitoring customer feedback, identifying trends, and contributing to the improvement of support processes and resources. The ideal candidate will have at least 3 years of experience in a customer service or technical support role, with a minimum of 1 year in a team leadership or supervisory capacity. Excellent communication, problem-solving, and interpersonal skills are essential. Proficiency with CRM software and helpdesk ticketing systems is required. A customer-centric mindset and the ability to remain calm and professional under pressure are crucial. Experience in training and performance management is highly desirable. This role requires a commitment to working effectively within a team environment, contributing both on-site and remotely.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Team Leader
BS1 6EH Bristol, South West
£38000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Support Team Leader to join their thriving customer service department. This position offers the flexibility of remote work, allowing you to manage and motivate a high-performing support team from anywhere. You will be responsible for overseeing daily operations, ensuring the team meets key performance indicators, handling escalated customer issues, and fostering a positive and efficient working environment. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a commitment to delivering outstanding customer experiences.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, coach, and mentor a team of customer support representatives to achieve performance targets and uphold service standards.
- Manage incoming customer inquiries across various channels (phone, email, chat), ensuring prompt and accurate responses.
- Handle and resolve escalated customer complaints and issues with empathy and efficiency.
- Monitor team performance metrics, such as response times, resolution rates, and customer satisfaction scores, and provide regular feedback.
- Conduct training sessions for new hires and ongoing professional development for existing team members.
- Develop and implement strategies to improve customer service processes and enhance the overall customer experience.
- Act as a point of escalation for complex customer issues, working collaboratively to find optimal solutions.
- Maintain a comprehensive understanding of company products and services to provide accurate support.
- Collaborate with management to set team goals and objectives.
- Contribute to the continuous improvement of support tools and knowledge base resources.
Qualifications:
- Minimum of 3 years of experience in a customer service or technical support role.
- At least 1-2 years of experience in a team leadership or supervisory capacity.
- Demonstrated ability to lead, motivate, and manage a team effectively.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficiency in using CRM systems and helpdesk software (e.g., Zendesk, Salesforce).
- Strong organizational skills and the ability to manage multiple priorities.
- A customer-centric mindset with a passion for delivering exceptional service.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Team Leader
DN8 5SY Doncaster, Yorkshire and the Humber
Wienerberger
Posted 4 days ago
Job Viewed
Job Description
Internationally successful: The Wienerberger Group
Come and join us as a Customer Support Team Leader at our Sandtoft site in Doncaster!
Wienerberger is a leading international provider of building materials and infrastructure solutions.We improve the quality of life and shape the future of construction. With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all o.
WHJS1_UKTJ
This advertiser has chosen not to accept applicants from your region.
4
Team Leader - Customer Support Hub
Crawley, South East
People's Partnership
Posted today
Job Viewed
Job Description
Team Leader – Customer Support Hub
About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
We're looking for a passionate and driven individual to lead a team dedicated to delivering outstanding customer experiences tailored to each client's unique needs. You'll play a key role in building trust and confidence with our customers, advisors, and third parties—ensuring satisfaction and long-term loyalty. As a champion of professional growth, you'll monitor and develop team competence, support career progression, and foster a culture of excellence.
- Responsible for the team’s performance against agreed objectives and key performance indicators. To ensure exceptional levels of service are delivered within agreed service levels.
- Ensure resources are directed in an appropriate way to maximise productivity to achieve agreed service levels. Be responsible for recruiting new team members and taking part in the interview process.
- Lead and manage staff in line with company policies and procedures, including training (regulatory and company) & development, 1 to 1’s, performance appraisals and disciplinary & grievance issues.
- Take ownership of the management of relationships with customers, Business Partners, IFA’s and Strategic Partners including third party providers, to ensure all service/ technical enquiries/issues are resolved to the customers satisfaction by whatever means appropriate – phone, webinars, face-to-face, pension seminars etc.
- Responsible for the recording and analysis of team productivity and quality statistics. Use management information to measure workflow and staff performance. Identify training needs and arrange/provide coaching and technical support to team members.
What we’re looking for:
- Qualifications – Achieved or working towards the following:
- Certificate in Financial Administration (CF1)
- Certificate in Financial Administration (FA2) Must be obtained in line with the Overseer T&C requirements
- Experience working in an operational pensions’ environment.
- People Management
- Good working knowledge of Microsoft Office
- Knowledge of pension legislation (particularly auto enrolment)
- Excellence in Customer Services
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Subsidised restaurant in our Crawley office
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
This advertiser has chosen not to accept applicants from your region.
5
Customer Team Leader
BT21 Donaghadee, Northern Ireland
Co-op
Posted today
Job Viewed
Job Description
Closing date: 03-09-2025
Customer Team Leader
Location: 20 New Street, Donaghadee, BT21 0AG
Pay: £13.99 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co-op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Wagestream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader
Location: 20 New Street, Donaghadee, BT21 0AG
Pay: £13.99 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co-op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Wagestream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Team Leader
KW15 Kirkwall, Scotland
Co-op
Posted today
Job Viewed
Job Description
Closing date: 27-08-2025
Customer Team Leader
Location: 19 Albert Street, Kirkwall, KW15 1HP
Pay: £13.99 per hour plus benefits
Contract: 22 hours per week + regular overtime, permanent part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co-op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Wagestream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader
Location: 19 Albert Street, Kirkwall, KW15 1HP
Pay: £13.99 per hour plus benefits
Contract: 22 hours per week + regular overtime, permanent part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co-op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Wagestream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
This advertiser has chosen not to accept applicants from your region.
7
Customer Team Leader
BT57 Bushmills, Northern Ireland
Co-op
Posted 1 day ago
Job Viewed
Job Description
Closing date: 02-09-2025
Customer Team Leader
Location: 37 Lower Main Street, Bushmills, BT57 8QA
Pay: £13.99 per hour plus benefits
Contract: 14 hours per week + regular overtime, permanent part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interviewFull, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co-op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Wagestream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
#1
Customer Team Leader
Location: 37 Lower Main Street, Bushmills, BT57 8QA
Pay: £13.99 per hour plus benefits
Contract: 14 hours per week + regular overtime, permanent part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interviewFull, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co-op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Wagestream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
#1
This advertiser has chosen not to accept applicants from your region.
8
Customer Team Leader
ME8 Park Wood, South East
Co-op
Posted 1 day ago
Job Viewed
Job Description
Closing date: 27-08-2025
Customer Team Leader
Location: 22 Parkwood Green, Rainham, Gillingham, ME8 9TN
Pay: £13.99 per hour
Contract: 24 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co-op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Wagestream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader
Location: 22 Parkwood Green, Rainham, Gillingham, ME8 9TN
Pay: £13.99 per hour
Contract: 24 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem-solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co-op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Wagestream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
This advertiser has chosen not to accept applicants from your region.
9