85 Domestic Claims jobs in the United Kingdom

We continue our exciting partnership with an industry leading client who is looking to add 3 additional Claims Adjusters to their growing team.

In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.

The ideal candidate will have:

Experience in pet insurance, or travel, motor, or personal accident claims would be desirable but not essential.

Professional and diligent claims experience and a strong understanding of customer service.

Understanding of dealing empathetically with customers.

Positive, diligent, and determined mindset with a drive to succeed and develop.

Experience within a high-volume, results-focused customer service environment.

Experience operating within a regulated industry.

What you'll be doing:

• Investigations and gathering evidence to assess claims and determine liability.
• Negotiating settlements and empathise when dealing with claimants.
• Making recommendations to insurers & liaising with claimants, clients, and third parties.
• Adhere to SLAs and support in data analysis and reporting.
• Maintaining positive internal and external relationships.

Skills Required:

• Excellent communication skills.
• Ability to interpret and communicate terms and conditions
• Ability to deliver outcomes to consumers in a constructive way
• Strong investigative abilities
• Objective decision making
• Ability to negotiate with third parties
• A proactive, problem-solving approach and a positive attitude.

Salary & Benefits:

Salary will be 27,000 plus full company benefits -

• 24 days holiday per year (increasing with service).
• Birthday day off.
• Company pension scheme.
• Excellent Health & Wellbeing programs for all employees.
• Training, Career & Personal Development.
• State of the Art Offices.
• Employee Assistance Program.
• Perk Box with access to lots of discounts and perks.
• This role will be based at our clients' state of the art offices 5 days per week.

We continue our exciting partnership with an industry leading client who is looking to add 3 additional Claims Adjusters to their growing team.

In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to ma.

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• Investigate and assess insurance claims promptly and thoroughly.
• Review policy coverage and determine liability.
• Gather evidence, including reports, statements, and damage assessments.
• Negotiate settlements with policyholders and/or their representatives.
• Authorize payments and process claim closures.
• Maintain accurate and detailed claim files and documentation.
• Communicate effectively with all parties involved in the claims process.
• Ensure compliance with all relevant insurance regulations and company procedures.
• Provide exceptional customer service throughout the claims lifecycle.
• Identify potential fraud and escalate suspicious cases.

• Proven experience as a Claims Adjuster or similar role in the insurance industry.
• In-depth knowledge of insurance policies, claims procedures, and relevant legislation.
• Excellent analytical, negotiation, and problem-solving skills.
• Strong written and verbal communication abilities.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to work independently and manage a caseload effectively.
• Detail-oriented with strong organizational skills.
• Commitment to providing excellent customer service.
• Relevant professional certifications or qualifications (e.g., CII).
• Ability to work remotely and maintain productivity.

• Investigate and assess the validity of insurance claims, gathering all necessary documentation and evidence.
• Conduct thorough interviews with claimants, witnesses, and other relevant parties.
• Analyze policy coverage and determine the extent of the insurer's liability.
• Negotiate settlements with claimants and their representatives, aiming for fair and efficient resolution.
• Manage a caseload of complex and high-value claims, prioritizing tasks effectively.
• Communicate clearly and empathetically with policyholders, providing updates and guidance throughout the claims process.
• Collaborate with internal departments such as legal and underwriting to resolve complex claims.
• Ensure all claims are handled in compliance with industry regulations and company standards.
• Provide mentorship and guidance to junior adjusters within the team.
• Prepare detailed reports on claim investigations, findings, and recommended actions.

• Proven experience as a Claims Adjuster, with a strong track record of handling complex claims.
• In-depth knowledge of insurance policies, legal requirements, and claims investigation techniques.
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to work independently and as part of a team, managing multiple priorities effectively.
• A professional qualification in insurance (e.g., ACII) is highly desirable.
• Experience in a hybrid work environment, demonstrating ability to balance office-based and remote tasks.
• Commitment to ethical practices and customer service excellence.

• Investigating, evaluating, and settling insurance claims accurately and efficiently.
• Interviewing claimants, witnesses, and beneficiaries to gather detailed information.
• Inspecting damaged property and reviewing repair estimates.
• Analyzing policy coverage and determining claim validity.
• Negotiating fair and equitable settlements within established guidelines.
• Preparing detailed reports and documentation for internal review and external stakeholders.
• Maintaining strong relationships with policyholders, brokers, and legal representatives.
• Mentoring junior adjusters and contributing to team development.
• Staying abreast of industry trends, legal developments, and best practices in claims management.

• Investigating and evaluating insurance claims across various lines of business.
• Determining coverage based on policy terms and conditions.
• Negotiating settlements and managing disputes effectively.
• Maintaining accurate and detailed claim files in compliance with company procedures and regulatory standards.
• Collaborating with legal counsel on litigated claims.
• Identifying potential fraud and escalating investigations as necessary.
• Providing excellent customer service throughout the claims process.
• Contributing to the continuous improvement of claims handling processes and procedures.