What Jobs are available for Dr Martens in Rushden?
Showing 22 Dr Martens jobs in Rushden
Sales Associate
Posted 2 days ago
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Job Description
About Us: 12 Hours
Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
Technical:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym : Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development : Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift : Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
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Customer Service Advisor
Posted today
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Job Description
Liv Staples
Benefits
Life assurance
Kier Rewards
Additional holiday purchase opportunities
Matched pension scheme up to 7.5%
Enhanced family leave & policies
Share plan schemes
Free health & wellbeing services
Opportunity to purchase health benefits & insurance
Customer Service AdvisorAdd to favourites Favourite View favourites
We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon, working on our Anglian Water Alliance
Location: Fully office based in Huntingdon, Cambridgeshire
Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Customer Service Advisor, you'll be working within the team who deliver household and business metering programme which includes installations or new meters, replacements, audits and any trials that may be required for Anglian Water. They also lay new or diversion water mains as well as connections to new or existing developments.
Your day to day will include:
- Act as a key interface with customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
- Liaising with customers, dealing with questions and queries, and re-directing them to the correct teams
- Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
- Assist with the scheduling and planning of works
What are we looking for?
This role of Customer Service Advisor is great for you if you hold:
- Experience within a customer service environment, particularly over the phone within an office/ depot
- Excellent IT and communication skills
We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.
If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.
There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier
Customer Service Advisor Job
Location: Huntingdon
- Vacancy ID: 8351
- Background check: None
- Flexible Working: Yes
Flexible working could include part time, job share, condensed hours, or flexible start/end times.
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Customer Service Advisor
Posted 2 days ago
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Customer Service Advisor
Peterborough
Temporary contract (2-3 months)
£12.98 / £27,000 FTE
Hybrid working - 2 days from home
Full-time, Sunday to Thursday
Impact are looking for a confident and capable Customer Service Advisor to support our client through their peak period. This is a temporary contract, to start immediately and run through to the New Year. If you have strong written communication skills, a calm approach to problem solving and previous experience in a customer-focused role, this could be a great fit for you.
You will be handling email-based enquiries, resolving escalated issues, and working closely with internal teams and third parties to keep things running smoothly.
The job:
- Manage customer service inboxes, responding to enquiries within SLAs and response timeframes.
- Deal with escalated issues such as missing delivery, payment issues, refunds.
- Help with daily, weekly and monthly reports.
- Work with third party contact centre to ensure processes and guidelines are adhered to.
- Work with supply chain and other internal business teams to review processes and enhance customer experience.
What we need from you:
- Experience in a customer-focused role.
- Excellent written communication as the role is mostly email-based.
- Good IT skills, preferably experience using a CRM system such as Salesforce, and MS Excel.
- Good administration and organisation skills.
Other details:
- Hybrid working - 3 days in office, 2 days WFH
- Full-time hours: 8.30am - 5pm (30-minute paid break, 30-minute unpaid break), 40 total. Sunday to Thursday
- Successful candidates must be available for immediate interview & start.
Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.
Please note, due to the high volumes of applications received only shortlisted candidates will be contacted within 72 hours of application. Thank you
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Customer Service coordinator
Posted 2 days ago
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Job Description
Customer Service Coordinator
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Customer Service Agent
Posted 3 days ago
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Job Description
Key Responsibilities:
Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.Qualifications:
Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.Skills:
Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.What We Offer:
Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.Is this job a match or a miss?
Customer Service Team Lead
Posted 2 days ago
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Job Description
Job Title: Customer Experience Team Lead
Location: Kettering
Salary: From £30,000 per year
Job Type: Full-time, Permanent
Ready to Lead a Team That Makes a Real Impact?
We’re on the hunt for a Customer Experience Team Lead who loves working with people and delivering top-notch service. Join a global company where your leadership, energy, and problem-solving skills will help your team thrive—and make a real difference for our customers.
What You’ll Be Doing:
- Leading, coaching, and inspiring a small team of 8+ customer service stars.
- Being the go-to person for your team and a key escalation point.
- Ensuring service is smooth, efficient, and professional across all customer touchpoints.
- Building strong relationships across departments and with external partners.
- Driving continuous improvement projects to make work smarter, not harder.
- Holding team huddles, giving feedback, and supporting development.
What We’re Looking For:
- A natural leader who’s approachable, professional, and supportive.
- Strong communicator who can handle emails, calls, and meetings with ease.
- Tech-savvy with Word, Excel, PowerPoint, and other systems.
- Organised, detail-oriented, and able to juggle competing priorities.
- 3+ years in customer service; leadership experience is a bonus!
Why You’ll Love It Here:
- Work with a passionate, collaborative team in a respected global brand.
- Opportunities to grow your career and develop your skills.
- A culture built on teamwork, innovation, and pride in your work.
Perks & Benefits:
- Extra leave, sick pay, and bereavement support
- Discounts, referral programmes, and store perks
- Life insurance and company pension
- Free parking, on-site gym, and canteen
- Cycle to work scheme & health & wellbeing programmes
- Enhanced maternity/paternity leave
- Fun company events and more
Experience Required:
- Customer service: 3+ years (essential)
- Team leadership: 1+ year (preferred)
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Distribution Customer Service Representative
Posted 16 days ago
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Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).
Positive and willing to help attitude
Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as needed management/leadership training
Excellent organisational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Must have the Right to Work in the UK
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Customer Service Team Lead
Posted 10 days ago
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Job Description
Key responsibilities include:
- Leading, mentoring, and coaching a team of customer service representatives to achieve performance targets.
- Monitoring team performance, providing regular feedback, and conducting performance reviews.
- Handling escalated customer inquiries and resolving complex issues efficiently and effectively.
- Developing and implementing customer service strategies to enhance customer satisfaction and loyalty.
- Ensuring adherence to service level agreements (SLAs) and quality standards.
- Training new team members and providing ongoing training to existing staff.
- Identifying areas for process improvement and implementing solutions to enhance customer experience.
- Collaborating with other departments to address customer feedback and implement necessary changes.
- Managing team schedules, workload, and resource allocation.
- Maintaining accurate records of customer interactions and team performance.
- Reporting on key customer service metrics and insights to senior management.
- Acting as a point of escalation for customer complaints and resolving them with empathy and professionalism.
- Fostering a positive and supportive team environment that encourages professional growth.
The successful applicant will have previous experience in a customer service leadership role, with a strong understanding of customer service principles and best practices. Excellent communication, interpersonal, and problem-solving skills are essential. A proactive approach to identifying and resolving issues, along with the ability to motivate and inspire a team, is crucial. Familiarity with CRM systems and customer service software is highly desirable. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced approach to work.
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Customer Service Team Lead
Posted 11 days ago
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Job Description
Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives.
- Manage daily operations of the customer service function, ensuring high-quality service delivery.
- Set performance goals and monitor team productivity and quality metrics.
- Conduct regular performance reviews and provide constructive feedback.
- Handle and resolve escalated customer complaints and issues.
- Identify areas for service improvement and collaborate with other departments to implement changes.
- Ensure adherence to company policies and procedures in all customer interactions.
- Develop and deliver training programs for new and existing team members.
- Maintain up-to-date knowledge of company products, services, and support policies.
- Foster a positive and supportive team culture.
- Proven experience in a customer service supervisory or team lead role.
- Demonstrated ability to lead and motivate a team, preferably in a remote setting.
- Excellent understanding of customer service principles and best practices.
- Proficiency with CRM software and customer support platforms.
- Strong problem-solving and conflict-resolution skills.
- Outstanding communication, interpersonal, and listening skills.
- Ability to manage performance metrics and drive continuous improvement.
- Empathetic and client-focused approach.
- Experience in the fintech or technology sector is a plus.
- Bachelor's degree in a relevant field or equivalent experience.
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Senior Customer Service Representative - Remote
Posted 10 days ago
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Job Description
Key responsibilities include managing high-volume inbound and outbound customer communications via phone, email, and chat, maintaining accurate customer records, and ensuring all interactions are documented thoroughly. You will actively listen to customer needs, provide accurate information, and strive to resolve issues on the first contact whenever possible. The ability to de-escalate challenging situations and maintain a calm, professional demeanour is crucial. You will also be responsible for tracking customer feedback and reporting trends to management, contributing to product and service enhancements. This role demands excellent communication skills, a patient and understanding attitude, and a strong problem-solving ability, all performed within a remote working environment. Proficiency with CRM software and a dedication to delivering outstanding service are key requirements.
Qualifications:
- Proven experience as a Customer Service Representative, with at least 2-3 years in a senior or lead role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle complex customer inquiries.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience in training or mentoring junior team members is a plus.
- A patient, empathetic, and customer-focused approach.
- Ability to work independently and meet performance metrics in a remote setting.
- High school diploma or equivalent required; further education or certifications are advantageous.
This fully remote role supports customers across the UK, with key operations and team members located near **Milton Keynes, Buckinghamshire, UK**.
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