What Jobs are available for Durham County Council in Witton le Wear?

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Are you interested in joining our team as a Customer Expert? 

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU  to bring out your best then THIS  is the place for you!

Job Overview

• Start Date: Various start dates in December 2025/January 2026
• Salary: £12.21 per hour (£25,396.80 per annum)
• Hours: 40 hours per week
• Site: Work from Home
• Shifts: 08:00-20:00 Mon-Fri. – Sat-Sun - some weekend working is a requirement .
• Training Duration:   8.5 days
• Contract: Temporary - up to 3 months
• Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.

For a list of acceptable right to work documents can be found here

Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence.

PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE

YOU WILL BE PROVIDED WITH A DESKTOP PC. YOU MUST HAVE HOME BROADBAND AND BE ABLE TO CONNECT TO YOUR MODEM VIA ETHERNET CABLE, WIFI CONNECTION IS NOT POSSIBLE.

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available?  Teleperformance is currently hiring on a temporary full-time contract to work for a reputed public sector client, this contract is for up to 3 months. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.

The Role

Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.

Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Please note, as part of your ongoing employment we will need to conduct a right to work verification call.

Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

  What does an average day look like? Now there’s a question!

• A typical day will see you working in a lively & vibrant contact centre environment.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with resilience and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Skills needed to be a Customer Expert

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Anything else that we have to offer? Always, and just to name a few.

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Are you interested in joining our team as a Customer Expert? 

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU  to bring out your best then THIS  is the place for you!

Job Overview

• Start Date: Various start dates in December 2025/January 2026
• Salary: £12.21 per hour (£25,396.80 per annum)
• Hours: 40 hours per week
• Site: Work from Home
• Shifts: 08:00-20:00 Mon-Fri. – Sat-Sun - some weekend working is a requirement .
• Training Duration:   8.5 days
• Contract: Temporary - up to 3 months
• Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.

For a list of acceptable right to work documents can be found here

Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence.

PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE

YOU WILL BE PROVIDED WITH A DESKTOP PC. YOU MUST HAVE HOME BROADBAND AND BE ABLE TO CONNECT TO YOUR MODEM VIA ETHERNET CABLE, WIFI CONNECTION IS NOT POSSIBLE.

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available?  Teleperformance is currently hiring on a temporary full-time contract to work for a reputed public sector client, this contract is for up to 3 months. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.

The Role

Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.

Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Please note, as part of your ongoing employment we will need to conduct a right to work verification call.

Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

  What does an average day look like? Now there’s a question!

• A typical day will see you working in a lively & vibrant contact centre environment.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with resilience and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Skills needed to be a Customer Expert

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Anything else that we have to offer? Always, and just to name a few.

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Are you interested in joining our team as a Customer Expert? 

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU  to bring out your best then THIS  is the place for you!

Job Overview

• Start Date: Various start dates in December 2025/January 2026
• Salary: £12.21 per hour (£25,396.80 per annum)
• Hours: 40 hours per week
• Site: Work from Home
• Shifts: 08:00-20:00 Mon-Fri. – Sat-Sun - some weekend working is a requirement .
• Training Duration:   8.5 days
• Contract: Temporary - up to 3 months
• Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.

For a list of acceptable right to work documents can be found here

Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence.

PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE

YOU WILL BE PROVIDED WITH A DESKTOP PC. YOU MUST HAVE HOME BROADBAND AND BE ABLE TO CONNECT TO YOUR MODEM VIA ETHERNET CABLE, WIFI CONNECTION IS NOT POSSIBLE.

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available?  Teleperformance is currently hiring on a temporary full-time contract to work for a reputed public sector client, this contract is for up to 3 months. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.

The Role

Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.

Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Please note, as part of your ongoing employment we will need to conduct a right to work verification call.

Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

  What does an average day look like? Now there’s a question!

• A typical day will see you working in a lively & vibrant contact centre environment.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with resilience and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Skills needed to be a Customer Expert

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Anything else that we have to offer? Always, and just to name a few.

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Our client is launching an exciting new initiative and is looking for a bright and enthusiastic Junior Data Analyst to join their growing team in Newcastle upon Tyne, Tyne and Wear, UK . This position is ideal for a recent graduate or an individual with 1-2 years of experience eager to build a career in data analysis within a public sector research context. You will play a key role in collecting, cleaning, analysing, and interpreting complex datasets to support impactful research projects. The role involves working closely with senior researchers and analysts to identify trends, generate insights, and contribute to reports and presentations. A strong understanding of statistical methods and proficiency in data analysis tools are essential. This is a graduate-level opportunity with significant scope for learning and professional development. Responsibilities will include:

• Assisting in the collection and organisation of data from various sources.
• Performing data cleaning and pre-processing to ensure data quality and integrity.
• Conducting exploratory data analysis to identify patterns, trends, and anomalies.
• Applying statistical techniques to analyse data and draw meaningful conclusions.
• Creating visualisations and dashboards to present data insights effectively.
• Collaborating with research teams to understand data needs and provide analytical support.
• Contributing to the preparation of research reports and academic publications.
• Maintaining documentation of data sources, methodologies, and analysis processes.
• Staying updated with new data analysis techniques and tools.

We are looking for candidates with:

• A degree in a quantitative field such as Statistics, Mathematics, Economics, Computer Science, or a related discipline.
• Strong analytical and problem-solving skills.
• Proficiency in at least one statistical software package (e.g., R, Python with pandas/NumPy) or data analysis tools (e.g., Excel, SQL).
• Familiarity with data visualisation tools (e.g., Tableau, Power BI) is a plus.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• An eagerness to learn and adapt in a research-oriented environment.
• The ability to work effectively both independently and as part of a team.

This hybrid role offers a fantastic foundation for a career in data analytics, providing exposure to meaningful research and the chance to develop advanced technical skills.

**What if you could shape a career as unique as you?**
At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons.
**A little more about your role.**
The local government market in the North-East is growing. To both maintain and enhance our position, we are looking for an individual with excellent client relationship management and business development skills; and with a proven track record leading major pursuits and growing and leading accounts.
The core function of your role will involve assuming Key Account Lead responsibilities for our Local Authority clients in the North-East of England and working with our Executive Sponsor to develop and enhance both our client relationships and our understanding of, and positioning for, the regional pipeline. Once established in post the opportunity to broaden the geographical remit of the role and opportunities to support a wider portfolio of accounts will be explored.
Whilst this is initially a regionally focused role, you will be part of a wider growth and sales community across the UK. This community will help you drive organic growth in region and promote WSP's transport planning and wider UK local government services into our key Local Authority clients in the region whilst also supporting growth locally in other UK sectors such as Energy, Water, Advisory etc.
Using your strong client network across the North-East and your knowledge of the UK market, you will play a key role in delivering our 3-year Business Strategy in the region. The role will require a willingness to travel and work alongside our local teams whilst leading major pursuits.
The role is to be based in WSP's Newcastle office, with hybrid working allowing for a mix of home and in-office working.
**What you will do.**
This is a varied role, with great opportunities for further career development within WSP. Your core responsibilities will include:
+ **Client development and Key Account Plans:** own the strategy to build relationships; grow the account across the full range of WSP's technical, advisory, and digital capabilities; and achieve double digit organic growth.
+ **Capture planning:** understand the opportunity pipeline; ensure that capture plans are developed for each opportunity, which include building WSP's reputation with client decision makers; generate client advocacy of WSP within the client organization in advance of procurement.
+ **Securing opportunities:** lead selected pursuits, applying WSP's work winning processes and best practice. Engage during the Go/No-Go stage, following the Global Delegation of Authority and Intercompany Agreement policies.
+ **Project mobilisation and Delivery:** ensure a seamless handover from bidding to delivery phases in order to create a positive client experience from the very start. Serve as the client's "voice" in WSP, working collaboratively with delivery teams to seek and respond to feedback.
+ **Project Director** : for strategic and complex projects.
+ **One WSP:** think like an enterprise leader; apply a collaborative and 'can do' mindset; create a sense of common cause that motivates others and breaks down barriers.
**We would love to hear from you if you have .**
+ A detailed understanding of the Local Government market in the North-East of England with established client relationships.
+ A demonstrable track record of the development and implementation of Key Account Plans.
+ An ability to demonstrate the importance of transport services (Transport Planning, Modelling, Placemaking) to project delivery
+ A sustained track record of winning major pursuits in a range of sectors (annual values circa £2m to £10m).
+ Passion for growth and a reputation as a leader in your field.
+ An understanding of Market / Trends / Delivery Models and Procurement Process
+ Advanced sales skills across the full work winning cycle, including:
+ Experience and understanding of the key outputs of Capture Planning and tactics.
+ Client value proposition development.
+ Solutioning: Ability to define, create solutions to client needs and then test them with clients.
+ Technical & persuasive writing.
+ The ability to be a natural collaborator and team player, particularly focused on building strong relationships across the UK business.
**Imagine a better future for you and a better future for us all.**
Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself?
**With us, you can. Apply today.**
**Closing Date: 31st October 2025**
#LI-AT1
We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._

Our client is seeking a dynamic and experienced Senior Public Relations Manager to oversee communication strategies for innovative tech companies. Based in Sunderland, Tyne and Wear, UK , this role offers a hybrid working model, combining office-based collaboration with remote flexibility. You will be responsible for developing and executing comprehensive PR campaigns that enhance brand reputation, manage media relations, and drive public perception within the fast-paced technology landscape. This involves crafting compelling press releases, managing media inquiries, organizing press conferences, and coordinating media tours. You will also be tasked with identifying emerging trends and opportunities to position our clients as thought leaders in their respective fields. A key aspect of this role is building and nurturing relationships with journalists, bloggers, influencers, and key industry stakeholders. You will monitor media coverage, analyze campaign effectiveness, and provide strategic recommendations for improvement. The ideal candidate will possess a proven ability to manage multiple projects simultaneously, excel under pressure, and demonstrate exceptional writing and storytelling skills. A strong understanding of the technology industry, its nuances, and its key players is essential. You should be adept at crisis communication and have a solid grasp of digital PR strategies, including social media integration and online reputation management. This is an exciting opportunity to shape the narrative for cutting-edge technology firms and contribute significantly to their market success. Responsibilities include:

• Developing and implementing strategic PR plans for tech clients.
• Crafting and disseminating press releases, media advisories, and other PR materials.
• Building and maintaining strong relationships with media outlets and journalists.
• Managing media inquiries and coordinating interviews.
• Organizing and executing press events, product launches, and media tours.
• Monitoring media coverage and analyzing campaign performance.
• Developing crisis communication strategies and managing sensitive issues.
• Advising clients on public perception and reputation management.
• Collaborating with marketing and social media teams to ensure integrated campaigns.
• Identifying thought leadership opportunities and positioning clients as industry experts.

Qualifications:

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• Minimum of 7 years of experience in public relations, preferably within the technology sector.
• Demonstrated success in developing and executing PR campaigns.
• Excellent written and verbal communication skills, with strong storytelling abilities.
• Proven media relations experience and a strong network of contacts.
• Proficiency in media monitoring and analysis tools.
• Experience with digital PR and social media strategies.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong organizational and project management skills.
• Strategic thinking and problem-solving capabilities.

Our client is a rapidly growing, innovative technology company making significant waves in the industry. We are seeking a strategic and results-driven Senior Public Relations Manager to join our dynamic, fully remote communications team. This is an unparalleled opportunity for a seasoned PR professional to shape and amplify our client's brand narrative across global media landscapes. You will be instrumental in driving impactful communication strategies that enhance brand reputation and market positioning.

As a Senior PR Manager, you will develop and execute comprehensive public relations strategies tailored to the technology sector. Your responsibilities will include managing media relations, cultivating strong relationships with journalists, analysts, and influencers, and securing positive media coverage in top-tier publications. You will craft compelling press releases, articles, case studies, and other communication materials that effectively convey our client's value proposition and innovation.

This role requires a proactive approach to crisis communications, developing robust plans to mitigate reputational risks. You will also oversee social media communications, ensuring a consistent and engaging brand voice across all digital platforms. Collaborating closely with marketing, product, and executive teams, you will ensure PR efforts are aligned with overall business objectives. You will track and measure PR campaign effectiveness, providing regular reports on key metrics and insights. The ability to translate complex technical information into accessible and engaging stories for diverse audiences is crucial.

Responsibilities:

• Develop and implement strategic PR plans to enhance brand visibility and reputation.
• Manage all aspects of media relations, including proactive outreach and reactive inquiries.
• Cultivate and maintain strong relationships with key media contacts, influencers, and analysts in the tech industry.
• Write and edit high-quality press releases, media pitches, speeches, and other PR materials.
• Oversee and execute crisis communication plans.
• Manage the company's social media presence and online reputation.
• Collaborate with internal teams (marketing, product, executive) to ensure consistent messaging.
• Monitor media coverage and industry trends, providing regular reports and insights.
• Organize press conferences, media briefings, and other PR events (virtual).
• Stay ahead of emerging communication technologies and best practices.

Qualifications:

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• Minimum of 7 years of experience in public relations, with a significant focus on the technology sector.
• Proven track record of securing positive media coverage in leading tech publications and business outlets.
• Demonstrated experience in media relations, press release writing, and crisis communications.
• Strong understanding of digital marketing and social media platforms.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Exceptional storytelling and messaging abilities.
• Ability to work independently and manage multiple projects in a fast-paced, remote environment.
• Strong analytical skills to measure PR effectiveness and adapt strategies.
• A strategic thinker with a proactive and results-oriented approach.

Join our innovative team and make a significant impact on our client's global communications strategy from your remote location.

Our client, a leading integrated communications agency, is seeking an accomplished Senior Public Relations Manager to spearhead their technology practice. Based in **Newcastle upon Tyne, Tyne and Wear, UK**, this is a fully remote role that will see you developing and executing strategic PR campaigns for a portfolio of exciting technology clients. You will be responsible for building and nurturing media relationships, crafting compelling narratives, managing crisis communications, and driving impactful media coverage. The ideal candidate will have a deep understanding of the technology landscape, exceptional writing and communication skills, and a proven ability to deliver measurable PR results in a remote setting.

Key Responsibilities:

• Develop and implement comprehensive PR strategies for technology clients, aligning with their business objectives.
• Craft compelling press releases, media pitches, thought leadership articles, and other PR materials.
• Cultivate and maintain strong relationships with key media contacts, journalists, and influencers in the technology sector.
• Proactively seek opportunities for positive media coverage and manage reactive media inquiries.
• Develop and manage crisis communication plans and provide counsel during sensitive situations.
• Monitor media coverage, analyse campaign effectiveness, and provide regular reports to clients.
• Collaborate closely with internal teams (e.g., marketing, digital) to ensure integrated campaign execution.
• Stay abreast of industry trends, emerging technologies, and competitor activities.
• Mentor and guide junior PR team members in a virtual environment.
• Manage client budgets and project timelines effectively.

Qualifications and Skills:

• Proven experience in public relations, with a significant focus on the technology sector.
• Demonstrable success in developing and executing strategic PR campaigns that have generated positive media outcomes.
• Exceptional written and verbal communication skills, with a talent for storytelling and persuasive writing.
• Strong media relations skills and a rolodex of relevant contacts.
• Excellent understanding of the technology industry, including emerging trends and key players.
• Proficiency in media monitoring and PR analysis tools.
• Ability to work independently, manage multiple projects, and meet tight deadlines in a remote setting.
• Experience in crisis communications management.
• Strong interpersonal skills and the ability to build rapport and trust with clients and media contacts remotely.
• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.

This is an outstanding opportunity to lead PR initiatives for innovative technology companies within a supportive and dynamic remote agency environment. If you are a strategic PR professional with a passion for technology, we invite you to apply.

Our client, a dynamic and rapidly growing technology firm, is seeking an accomplished Senior Public Relations Manager to lead their media outreach and communications efforts. This is a fully remote position, offering flexibility to work from anywhere in the UK. You will be responsible for developing and executing strategic PR campaigns that enhance the company's brand reputation, drive thought leadership, and generate positive media coverage within the fast-paced technology landscape.

Responsibilities:

• Develop and implement comprehensive public relations strategies aligned with business objectives.
• Build and maintain strong relationships with key media contacts, journalists, bloggers, and influencers in the technology sector.
• Craft compelling press releases, media pitches, articles, and other PR materials.
• Secure positive media coverage in target publications and platforms.
• Manage crisis communications and develop appropriate response strategies.
• Oversee social media content strategy and engagement to amplify PR efforts.
• Organize and manage press conferences, media events, and interviews.
• Monitor media coverage and analyze PR campaign effectiveness, providing regular reports to senior management.
• Collaborate with marketing, product, and leadership teams to ensure consistent messaging.
• Identify and cultivate new opportunities for thought leadership and brand visibility.
• Manage PR agency relationships when external support is required.
• Stay informed about industry trends, competitor activities, and emerging media opportunities.
• Ensure brand consistency across all communication channels.

Qualifications:

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
• Minimum of 6 years of experience in public relations, with a significant focus on the technology sector.
• Proven track record of successful media relations and securing top-tier coverage.
• Excellent written and verbal communication skills, with exceptional storytelling and copywriting abilities.
• Strong understanding of the technology media landscape and current trends.
• Experience in crisis communications management.
• Proficiency in social media platforms and PR monitoring tools.
• Ability to think strategically and execute tactically.
• Strong networking and interpersonal skills.
• Self-motivated, highly organized, and able to manage multiple projects effectively in a remote environment.
• Experience working with B2B technology companies is highly desirable.

This is a fantastic opportunity for a seasoned PR professional to make a significant impact on a growing technology brand from a remote location.