1,363 Emea Security Control Centre Manager jobs in the United Kingdom

• Managing the day-to-day operations of the leisure centre, ensuring a safe, clean, and welcoming environment for all users.
• Leading, motivating, and developing a diverse team of staff, including reception, fitness, and facilities personnel.
• Overseeing membership sales, retention strategies, and customer engagement initiatives.
• Developing and managing operational budgets, controlling expenditure, and maximising revenue streams.
• Ensuring strict adherence to health and safety regulations, risk assessments, and emergency procedures.
• Managing facility maintenance, equipment upkeep, and operational supplies.
• Implementing and promoting a high standard of customer service.
• Liaising with external stakeholders, contractors, and governing bodies as required.
• Developing and implementing operational policies and procedures to enhance service delivery.
• Organising and overseeing promotional events and activities to drive centre usage.
• Monitoring operational performance and implementing continuous improvement initiatives.

Call Centre Operations Manager | Barton-Upon-Humber | Full Time – 40 hours per week | £40,000-£45,000 plus Bonuses

Established in 1989, Regal Fish Supplies Ltd is the leading Retail door-to-door Fresh Fish & Seafood Supplier in the UK and provides a unique service to over 70,000 private households nationwide. We are looking for an experienced and motivated Call Centre Operations Manager to oversee .

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National Express are looking to recruit three experienced Network Control Centre Controllers to join the team at our Head Office in Digbeth . The successful candidates will deliver an exceptional and inspiring service to all users of the department and provide positive solutions to daily issues and assist with any decision making that will meet the user's high expectations and benefit the overall stakeholder experience.

What you'll do:

• Provide quick and effective solutions to all service queries, whilst providing accurate information to all stakeholders regarding any operational issue
• Manage and resolve customer incidents in order to facilitate customer travel in a safe and efficient manner in line with business values
• Actively manage service punctuality ensuring vehicles are at their origin points on time, whilst continually evaluating services to reduce delays to within 10 minutes
• Proactively manage the return or onward journeys of services which have faced disruption, to ensure services operate to timetable as scheduled
• Utilise uTrack and other tools to identify trends and patterns to services which are frequently delayed, and provide effective suggestions and solutions of the issues to service delivery and planning teams
• Proactively source new coach operators including the relevant paperwork and licenses to assist the National Express operation by increasing the list of emergency operators
• Understand and implement the Network Control Centre processes and procedures to ensure safe and effective management of all incidents
• Ensure detailed and accurate information is recorded in all incidents in a timely manner
• Provide exceptional call quality standards ensuring a polite, professional and friendly response during phone communication with all stakeholders
• Ensure all incidents are completed and checked thoroughly, including spelling, grammar, associated costs and debit mileage
• Develop and maintain positive relationships with all stakeholders
• Undertake complete responsibility for any incident from the initial call through to completion, in a safe, timely and effective manner
• Utilise effective decision making in line with Network Control Centre processes to minimise costs throughout an incident
• Support the provision of emergency out-of-hour customer calls and providing quick, effective resolutions to all queries whilst supporting the National Express brand (night function only)
• Support the management of operational issues by forwarding relevant incidents to Service Delivery, Planning, Contracts or Customer Relations for follow-up or further liaison
• Any other duties as required within the department

What you'll need:

• Excellent written and verbal communication skills
• Ability to multi-task
• Basic computer skills
• Experience of problem solving
• Positive, calm and flexible approach to all circumstances
• Basic UK geographical knowledge

What we offer in return for your hard work and commitment.

• Free Bus & Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Carbon 60 is looking for a Maintenance Control Centre Engineer to join a client of ours based on the Brize Norton site in Oxford. This is a contract role up until September 2026.

Our client is a leading aircraft manufacturing company who specialise in the aviation, space, and defence sectors.

Rate of Pay: 29.89 per hour PAYE or 40.00 per hour Umbrella

Working hours: Straight days - 5 on,5 off, 4 on and then repeats
Hours 06:30 - 19:00
12.5hrs per shift with a 30 min unpaid break

MCC Engineer Tasks and Accountabilities

* MCC are the focal point at the heart of the operation, empowered to make decisions and with clear escalation pathways to ensure continued operations.
* You will report serviceability states of the forward fleet on a company and customer level by means of distributed status reports.
* You will drumbeat the recovery of AOG aircraft at MOB and Deployed
* You will liaise with other AIOC team members to ensure that aircraft are quickly and effectively recovered.
* These include Logistics, Fleet Tasking and Availability Management and Short Term Planning.
* The Minimum Operational & Safety Equipment List (MOSEL) and Acceptable Deferred Faults (ADF's) shall be logged and continuously monitored to ensure any Calendar/Hours/Cycles limitations are not exceeded, and that any operational restrictions are notified to FTAM.
* You will maintain communication with the Pt.145 Line Supervisors WRT serviceability states and readiness levels at Main Operating Base (MOB)
* You will monitor the co-ordination and progress of aircraft, man power, spares and facilities for tasks accomplished by the Part 145 maintenance organisations and the scheduled accomplishment of all routine maintenance tasks, including the requirement for specialist facilities or working parties, providing escalation pathways as issues are identified.
* In the event of a significant change to the available fleet or AOG situation, the MCC Engineer shall immediately inform the HO AIOC, if out of office hours the Duty Airbus Exec, DEOC, RAF DExO, FTAM and liaise with the Part 145 maintenance organisation to assist with the recovery of the aircraft by means of conference calls or 'Tiger Team' meetings.
* In the event of a major incident, you shall enact the Business Continuity Plan and the RAF Crash and Disaster Plan until relieved by a senior responsible person.
* The MCC Engineer shall also liaise with external resources and or Spares/Tooling as may be necessary to achieve a fast, safe and economic recovery and return of the aircraft to service RAF Stakeholders (DExO, DEOC) shall be informed of any delays, change of tasking details WRT airframe swaps or cancellations at the earliest convenience by call and email.
* You will provide out of hours cover with regards to raising in service event reports (ISER's), notices to crew, Fleet Tasking prioritisation, receiving Technical Queries and requesting AMTAC technical assistance for Work Stop or AOG situations.
* You are approved to raise, register and manage applications for Concessions rectification, interval extension and aircraft cannibalisation.
* The designated MCC Engineer shall provide deployed operational status information via the Daily Ops Brief and the Daily Escalation Brief . The MCC Engineer shall provide Daily Operational Priorities for Team Atlas.
* On completion of each shift the out-going MCC Engineers shall verbally brief the in-coming shift with any pertinent events on going, recently resolved and/or imminent problems which may have an impact on the operational fleet task lines.
* Providing Airbus Senior Leadership Team (SLT) stakeholders with required KPI data as and when required.
* Maintaining competence levels in line with continued development activities of the organisation and evolution of the aircraft

Skills & Experience

* Ideally hold either an EASA PT.66 engineers' licence or be able to demonstrate relevant experience and competence Knowledge of SFAR-88, EWIS and Human Factors.
* Be proficient in the use of the appropriate Communication and Information systems (Sharepoint, Q-Pulse, MDS, local databases etc.)
* Knowledge of Airbus systems and platforms are a real advantage
* Fluent (native) spoken and written English is essential
* Some military aviation experience is useful but not essential

The requirements of the role require you to hold a UK passport or a passport issued by a country with which A400M has an export control licence and be able to satisfy the security clearance requirements necessary for access to a UK military establishment, and work in a security sensitive environment

If you are interested please apply with your updated CV or Contact Shelby Agius on (phone number removed)

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Maintenance Control Centre Engineer

Location: Brize Norton - Full Time Onsite

Shift Pattern: Straight days - 5 on, 5 off, 4 on (rotating), 06:30-19:00 (12.5 hours per shift)

Pay: 29.89 per hour (PAYE) / 40.00 per hour (Umbrella)

Security Clearance: BPSS+ and SC required (UK nationals only)

About the Role

Join our dynamic team as a Maintenance Control Centre Engineer, where you'll be at the heart of operations, ensuring the smooth running and rapid recovery of our deployed aircraft fleet. You'll act as the single point of contact for technical and scheduling advice, making empowered decisions and escalating issues to keep our operations moving.

Key Responsibilities

• Serve as the central contact for fleet serviceability, providing technical guidance and scheduling support.
• Monitor and report aircraft status at both company and customer levels, ensuring timely updates and clear communication.
• Lead the recovery of Aircraft on Ground (AOG) situations, collaborating with logistics, fleet tasking, availability management, and planning teams.
• Track and manage operational and safety equipment lists, ensuring compliance with all limitations and restrictions.
• Liaise with maintenance supervisors and coordinate manpower, spares, and facilities for routine and specialist maintenance tasks.
• Escalate and resolve issues through established pathways, including conference calls and 'Tiger Team' meetings.
• Support business continuity and incident response plans in the event of major disruptions.
• Provide out-of-hours cover for event reporting, technical queries, and prioritisation of fleet tasks.
• Maintain operational status briefings and ensure seamless handovers between shifts.
• Deliver KPI data and operational priorities to senior leadership as required.
• Continuously develop your skills in line with organisational and aircraft evolution.

What We're Looking For

• Experience in aircraft maintenance, ideally within a control centre environment.
• Ability to adapt to changing demands and lead teams effectively.
• Strong understanding of maintenance scheduling and aircraft manuals.
• Confident communicator, able to brief teams and stakeholders.
• EASA PT.66 licence or equivalent experience and competence.
• Proficiency with communication and information systems (e.g., SharePoint, Q-Pulse, MDS).
• Knowledge of Airbus systems and platforms is highly advantageous.
• Fluent (native) spoken and written English.
• Military aviation experience is useful but not essential.
• Must hold a UK passport or one from a country with an A400M export control licence, and meet UK security clearance requirements.

Why Join Us?

• Structured shift patterns to support work-life balance.
• Opportunity to work at the forefront of aviation operations, making a real impact.
• Supportive team environment with clear pathways for escalation and development.
• Access to ongoing training and professional growth.

Ready to take the next step in your career? Apply now and become part of a team that values expertise, collaboration, and continuous improvement.

Morson Talent are recruiting for a Maintenance Control Centre (MCC) Engineer to join a leading aerospace programme at RAF Brize Norton, Oxfordshire.

Pay: £40.00 per hour Umbrella / £29.89 per hour PAYE
Location: RAF Brize Norton, Oxfordshire
Contract: 12 months

Shift is 5,5,4

The role:
As an MCC Engineer, you will act as the single point of contact for the deployed fleet, providing technical and scheduling advice and monitoring aircraft serviceability. You will be central to coordinating recovery efforts, liaising across maintenance, logistics, and planning teams to ensure the continued readiness of the fleet.

Key Responsibilities:

• Act as the focal point for fleet serviceability and operational reporting

• Lead recovery of AOG aircraft at Main Operating Base and deployed locations

• Liaise with Logistics, Fleet Tasking, Availability Management, and Short-Term Planning teams

• Monitor Minimum Operational & Safety Equipment List (MOSEL) and Acceptable Deferred Faults (ADF) to ensure compliance

• Coordinate with Pt.145 Line Supervisors regarding readiness and maintenance progress

• Escalate issues affecting aircraft availability, engaging senior stakeholders where required

• Enact Business Continuity and RAF Crash & Disaster Plans in the event of a major incident

• Provide operational priorities and daily status briefs to leadership and stakeholders

• Contribute to ISERs, notices to crew, fleet tasking, technical queries, and AMTAC requests

• Manage concession rectifications, interval extensions, and cannibalisation approvals

• Maintain competence in line with aircraft developments and organisational requirements

Skills & Experience:

• Ideally hold an EASA Pt.66 licence, or equivalent relevant experience

• Strong knowledge of aviation standards including SFAR-88, EWIS, and Human Factors

• Proficiency in IT systems such as SharePoint, Q-Pulse, MDS, and other local databases

• Fluent spoken and written English

• Previous military aviation experience desirable but not essential

Security Requirements:
Applicants must be capable of achieving UK Security Clearance (UKSC) and be eligible under UK export control regulations.

This is a pivotal role at the heart of operations, ensuring the safe, timely, and efficient delivery of aircraft availability in a demanding environment.

National Express are looking to recruit three experienced Network Control Centre Controllers to join the team at our Head Office in Digbeth . The successful candidates will deliver an exceptional and inspiring service to all users of the department and provide positive solutions to daily issues and assist with any decision making that will meet the user's high expectations and benefit the overall stakeholder experience.

What you'll do:

• Provide quick and effective solutions to all service queries, whilst providing accurate information to all stakeholders regarding any operational issue
• Manage and resolve customer incidents in order to facilitate customer travel in a safe and efficient manner in line with business values
• Actively manage service punctuality ensuring vehicles are at their origin points on time, whilst continually evaluating services to reduce delays to within 10 minutes
• Proactively manage the return or onward journeys of services which have faced disruption, to ensure services operate to timetable as scheduled
• Utilise uTrack and other tools to identify trends and patterns to services which are frequently delayed, and provide effective suggestions and solutions of the issues to service delivery and planning teams
• Proactively source new coach operators including the relevant paperwork and licenses to assist the National Express operation by increasing the list of emergency operators
• Understand and implement the Network Control Centre processes and procedures to ensure safe and effective management of all incidents
• Ensure detailed and accurate information is recorded in all incidents in a timely manner
• Provide exceptional call quality standards ensuring a polite, professional and friendly response during phone communication with all stakeholders
• Ensure all incidents are completed and checked thoroughly, including spelling, grammar, associated costs and debit mileage
• Develop and maintain positive relationships with all stakeholders
• Undertake complete responsibility for any incident from the initial call through to completion, in a safe, timely and effective manner
• Utilise effective decision making in line with Network Control Centre processes to minimise costs throughout an incident
• Support the provision of emergency out-of-hour customer calls and providing quick, effective resolutions to all queries whilst supporting the National Express brand (night function only)
• Support the management of operational issues by forwarding relevant incidents to Service Delivery, Planning, Contracts or Customer Relations for follow-up or further liaison
• Any other duties as required within the department

What you'll need:

• Excellent written and verbal communication skills
• Ability to multi-task
• Basic computer skills
• Experience of problem solving
• Positive, calm and flexible approach to all circumstances
• Basic UK geographical knowledge

What we offer in return for your hard work and commitment.

• Free Bus & Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Carbon 60 is looking for a Maintenance Control Centre Engineer to join a client of ours based on the Brize Norton site in Oxford. This is a contract role up until September 2026.

Our client is a leading aircraft manufacturing company who specialise in the aviation, space, and defence sectors.

Rate of Pay: 29.89 per hour PAYE or 40.00 per hour Umbrella

Working hours: Straight days - 5 on,5 off, 4 on and then repeats
Hours 06:30 - 19:00
12.5hrs per shift with a 30 min unpaid break

MCC Engineer Tasks and Accountabilities

* MCC are the focal point at the heart of the operation, empowered to make decisions and with clear escalation pathways to ensure continued operations.
* You will report serviceability states of the forward fleet on a company and customer level by means of distributed status reports.
* You will drumbeat the recovery of AOG aircraft at MOB and Deployed
* You will liaise with other AIOC team members to ensure that aircraft are quickly and effectively recovered.
* These include Logistics, Fleet Tasking and Availability Management and Short Term Planning.
* The Minimum Operational & Safety Equipment List (MOSEL) and Acceptable Deferred Faults (ADF's) shall be logged and continuously monitored to ensure any Calendar/Hours/Cycles limitations are not exceeded, and that any operational restrictions are notified to FTAM.
* You will maintain communication with the Pt.145 Line Supervisors WRT serviceability states and readiness levels at Main Operating Base (MOB)
* You will monitor the co-ordination and progress of aircraft, man power, spares and facilities for tasks accomplished by the Part 145 maintenance organisations and the scheduled accomplishment of all routine maintenance tasks, including the requirement for specialist facilities or working parties, providing escalation pathways as issues are identified.
* In the event of a significant change to the available fleet or AOG situation, the MCC Engineer shall immediately inform the HO AIOC, if out of office hours the Duty Airbus Exec, DEOC, RAF DExO, FTAM and liaise with the Part 145 maintenance organisation to assist with the recovery of the aircraft by means of conference calls or 'Tiger Team' meetings.
* In the event of a major incident, you shall enact the Business Continuity Plan and the RAF Crash and Disaster Plan until relieved by a senior responsible person.
* The MCC Engineer shall also liaise with external resources and or Spares/Tooling as may be necessary to achieve a fast, safe and economic recovery and return of the aircraft to service RAF Stakeholders (DExO, DEOC) shall be informed of any delays, change of tasking details WRT airframe swaps or cancellations at the earliest convenience by call and email.
* You will provide out of hours cover with regards to raising in service event reports (ISER's), notices to crew, Fleet Tasking prioritisation, receiving Technical Queries and requesting AMTAC technical assistance for Work Stop or AOG situations.
* You are approved to raise, register and manage applications for Concessions rectification, interval extension and aircraft cannibalisation.
* The designated MCC Engineer shall provide deployed operational status information via the Daily Ops Brief and the Daily Escalation Brief . The MCC Engineer shall provide Daily Operational Priorities for Team Atlas.
* On completion of each shift the out-going MCC Engineers shall verbally brief the in-coming shift with any pertinent events on going, recently resolved and/or imminent problems which may have an impact on the operational fleet task lines.
* Providing Airbus Senior Leadership Team (SLT) stakeholders with required KPI data as and when required.
* Maintaining competence levels in line with continued development activities of the organisation and evolution of the aircraft

Skills & Experience

* Ideally hold either an EASA PT.66 engineers' licence or be able to demonstrate relevant experience and competence Knowledge of SFAR-88, EWIS and Human Factors.
* Be proficient in the use of the appropriate Communication and Information systems (Sharepoint, Q-Pulse, MDS, local databases etc.)
* Knowledge of Airbus systems and platforms are a real advantage
* Fluent (native) spoken and written English is essential
* Some military aviation experience is useful but not essential

The requirements of the role require you to hold a UK passport or a passport issued by a country with which A400M has an export control licence and be able to satisfy the security clearance requirements necessary for access to a UK military establishment, and work in a security sensitive environment

If you are interested please apply with your updated CV or Contact Shelby Agius on (phone number removed)

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Maintenance Control Centre Engineer

Location: Brize Norton - Full Time Onsite

Shift Pattern: Straight days - 5 on, 5 off, 4 on (rotating), 06:30-19:00 (12.5 hours per shift)

Pay: 29.89 per hour (PAYE) / 40.00 per hour (Umbrella)

Security Clearance: BPSS+ and SC required (UK nationals only)

About the Role

Join our dynamic team as a Maintenance Control Centre Engineer, where you'll be at the heart of operations, ensuring the smooth running and rapid recovery of our deployed aircraft fleet. You'll act as the single point of contact for technical and scheduling advice, making empowered decisions and escalating issues to keep our operations moving.

Key Responsibilities

• Serve as the central contact for fleet serviceability, providing technical guidance and scheduling support.
• Monitor and report aircraft status at both company and customer levels, ensuring timely updates and clear communication.
• Lead the recovery of Aircraft on Ground (AOG) situations, collaborating with logistics, fleet tasking, availability management, and planning teams.
• Track and manage operational and safety equipment lists, ensuring compliance with all limitations and restrictions.
• Liaise with maintenance supervisors and coordinate manpower, spares, and facilities for routine and specialist maintenance tasks.
• Escalate and resolve issues through established pathways, including conference calls and 'Tiger Team' meetings.
• Support business continuity and incident response plans in the event of major disruptions.
• Provide out-of-hours cover for event reporting, technical queries, and prioritisation of fleet tasks.
• Maintain operational status briefings and ensure seamless handovers between shifts.
• Deliver KPI data and operational priorities to senior leadership as required.
• Continuously develop your skills in line with organisational and aircraft evolution.

What We're Looking For

• Experience in aircraft maintenance, ideally within a control centre environment.
• Ability to adapt to changing demands and lead teams effectively.
• Strong understanding of maintenance scheduling and aircraft manuals.
• Confident communicator, able to brief teams and stakeholders.
• EASA PT.66 licence or equivalent experience and competence.
• Proficiency with communication and information systems (e.g., SharePoint, Q-Pulse, MDS).
• Knowledge of Airbus systems and platforms is highly advantageous.
• Fluent (native) spoken and written English.
• Military aviation experience is useful but not essential.
• Must hold a UK passport or one from a country with an A400M export control licence, and meet UK security clearance requirements.

Why Join Us?

• Structured shift patterns to support work-life balance.
• Opportunity to work at the forefront of aviation operations, making a real impact.
• Supportive team environment with clear pathways for escalation and development.
• Access to ongoing training and professional growth.

Ready to take the next step in your career? Apply now and become part of a team that values expertise, collaboration, and continuous improvement.