5,837 Enterprise Performance jobs in the United Kingdom

Job Title: Business Operations Analyst (6-9 months project-based contract)

Reports To : Head of Change Management and Projects

Location: London Hybrid working (office and remote)

About Us:

We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes.

Role Purpose:

RED Global are currently implementing a new group-wide CRM solution and associated tools to support it’s ‘end to end’ operational processes (Lead to Cash). This is a new contract position which will join the project implementation team to ensure that processes, procedures, documentation and working practises are aligned and optimised as part of the adoption of the new system.

The role holder will be responsible for working cross functionally within the wider organisation to ensure that stakeholder input is gathered and engagement is maintained throughout the project.

The role holder will be required to quickly gain an understanding of the RED Global’s current operating model (and regional variations) at a detailed level. This will cover all front office and back-office functions and include any variations adopted in different markets or sectors. There will be a need to gain an informed understanding of the specific needs and issues which the CRM project is seeking to address and the expected benefits which support the business case for change.

Key Responsibilities:

• To identify improvement opportunities arising from the introduction of the new CRM system and associated tools/integrations for improvements to processes, cross functional working practices, documentation etc which support RED Global’s operations
• To document proposed changes and provide support materials to assist Project Board members to make decisions
• To consult with internal stakeholders (across all markets/sectors and business functions) seeking to understand specific challenges and cross functional needs when developing change proposals
• To provide weekly progress and status updates to the Project Board and escalate issues as needed
• To facilitate stakeholder ‘buy in’ and adoption once operational/business processes/working practice changes are agreed by the Project Board.
• To document and manage required actions to take advantage of agreed changes so that RED Global can optimize efficiencies and quality for all business functions, operating units and ultimately our clients, candidates and workers.
• To work closely with RED Global’s IT Team to ensure that the new CRM technical solution and integrations are fully aligned with new processes and working practices as required.
• To work closely with the CRM Solution supplier’s Customer Success team during the ‘to be’ scoping and functionality configuration/development stage of the new system
• To support user testing activities including developing test scenario materials where processes, documentation and cross functional interaction is impacted
• To work closely with RED Global’s System Trainer to provide input to and support the creation of initial end user training materials, user guides, video tutorials etc from an operations/business process perspective
• To maintain a library of agreed operational/business process, working practice changes arising from the project, including updated operational/business process workflow documentation.

Key Requirements:

Essential

• Proven operations/ business analysis experience in a professional services environment preferably recruitment
• Competency with Flow Charting tools preferably Visio or similar
• Good working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, etc.)
• Ability to understand the practical implications of technical decisions and identify potential benefits and issues in relation to operational activities
• Ability to deploy excellent interpersonal skills effectively when proactively engaging with Stakeholders from different business areas who have competing priorities/needs
• Excellent communication skills.
• Strong organisational skills and ability to manage multiple tasks simultaneously.
• Flexible and proactive approach with a willingness to learn and adapt.
• Problem-solving skills with the ability to propose changes which will accommodate competing and complex needs of different business functions whilst achieving the ‘best’ result for the whole organisation.

Desirable:

• Operational experience as a recruiter, account manager etc.
• Understanding of information security and data privacy best practices.
• Understanding of tools adopted within the recruitment industry which support business development, sales, marketing, search, delivery, compliance, pay/bill and finance

What We Offer:

• A collaborative, supportive working environment.
• Hybrid working
• Competitive rates.

Job Title: Business Operations Analyst (6-9 months project-based contract)

Reports To : Head of Change Management and Projects

Location: London Hybrid working (office and remote)

About Us:

We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes.

Role Purpose:

RED Global are currently implementing a new group-wide CRM solution and associated tools to support it’s ‘end to end’ operational processes (Lead to Cash). This is a new contract position which will join the project implementation team to ensure that processes, procedures, documentation and working practises are aligned and optimised as part of the adoption of the new system.

The role holder will be responsible for working cross functionally within the wider organisation to ensure that stakeholder input is gathered and engagement is maintained throughout the project.

The role holder will be required to quickly gain an understanding of the RED Global’s current operating model (and regional variations) at a detailed level. This will cover all front office and back-office functions and include any variations adopted in different markets or sectors. There will be a need to gain an informed understanding of the specific needs and issues which the CRM project is seeking to address and the expected benefits which support the business case for change.

Key Responsibilities:

• To identify improvement opportunities arising from the introduction of the new CRM system and associated tools/integrations for improvements to processes, cross functional working practices, documentation etc which support RED Global’s operations
• To document proposed changes and provide support materials to assist Project Board members to make decisions
• To consult with internal stakeholders (across all markets/sectors and business functions) seeking to understand specific challenges and cross functional needs when developing change proposals
• To provide weekly progress and status updates to the Project Board and escalate issues as needed
• To facilitate stakeholder ‘buy in’ and adoption once operational/business processes/working practice changes are agreed by the Project Board.
• To document and manage required actions to take advantage of agreed changes so that RED Global can optimize efficiencies and quality for all business functions, operating units and ultimately our clients, candidates and workers.
• To work closely with RED Global’s IT Team to ensure that the new CRM technical solution and integrations are fully aligned with new processes and working practices as required.
• To work closely with the CRM Solution supplier’s Customer Success team during the ‘to be’ scoping and functionality configuration/development stage of the new system
• To support user testing activities including developing test scenario materials where processes, documentation and cross functional interaction is impacted
• To work closely with RED Global’s System Trainer to provide input to and support the creation of initial end user training materials, user guides, video tutorials etc from an operations/business process perspective
• To maintain a library of agreed operational/business process, working practice changes arising from the project, including updated operational/business process workflow documentation.

Key Requirements:

Essential

• Proven operations/ business analysis experience in a professional services environment preferably recruitment
• Competency with Flow Charting tools preferably Visio or similar
• Good working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, etc.)
• Ability to understand the practical implications of technical decisions and identify potential benefits and issues in relation to operational activities
• Ability to deploy excellent interpersonal skills effectively when proactively engaging with Stakeholders from different business areas who have competing priorities/needs
• Excellent communication skills.
• Strong organisational skills and ability to manage multiple tasks simultaneously.
• Flexible and proactive approach with a willingness to learn and adapt.
• Problem-solving skills with the ability to propose changes which will accommodate competing and complex needs of different business functions whilst achieving the ‘best’ result for the whole organisation.

Desirable:

• Operational experience as a recruiter, account manager etc.
• Understanding of information security and data privacy best practices.
• Understanding of tools adopted within the recruitment industry which support business development, sales, marketing, search, delivery, compliance, pay/bill and finance

What We Offer:

• A collaborative, supportive working environment.
• Hybrid working
• Competitive rates.

Job Title: Business Operations Manager

Location: Remote – London-based

Employment Type: Full-time

Salary: £90,000 + performance-driven bonus

About the Role

We are working with a leading client seeking a proactive Business Operations Manager to take ownership of their daily payment operations. This pivotal role will focus on driving effective reconciliation practices, ensuring adherence to internal control standards, overseeing vendor partnerships, and delivering outstanding service across all payment channels. You'll be instrumental in building a robust and scalable operational infrastructure that supports future growth.

What You’ll Be Doing

• Manage the full cycle of payment processing and reconciliation activities (across fiat and crypto assets)
• Design, implement, and uphold comprehensive internal control measures
• Maintain and strengthen relationships with key vendors (including PSPs, custodians, and service providers), ensuring service excellence
• Handle operational inquiries promptly, collaborating with internal teams and external partners to resolve issues
• Oversee and report on key operational metrics and performance indicators
• Mentor and develop team members through broad operational exposure and knowledge sharing
• Champion automation initiatives to streamline workflows and enhance efficiency
• Ensure a transparent and scalable fee model is maintained and continually improved

What You’ll Bring

Experience:

• 7+ years’ experience in payment operations, banking, fintech, or financial services environments
• In-depth understanding of reconciliation processes and internal controls
• Solid background in managing vendor relationships and solving operational challenges
• Proven leadership skills with a track record of cross-team collaboration

Bonus Points For:

• Familiarity with International Financial Systems (IFS)
• Exposure to cryptocurrency and digital asset payments operations
• Experience working in fintech startups or scaling environments

Key Attributes:

• Strong operational ownership with a hands-on leadership style
• Meticulous attention to detail and analytical approach to problem-solving
• Excellent communication skills, both verbal and written
• Compliance-focused with a risk-aware mindset
• Collaborative team leader who excels in building high-performing teams

Tremco CPG UK manufactures high performance building materials to solve the complex challenges faced by today’s construction industry. With over 1,400 employees across Europe, we are committed to shaping a world where buildings and structures save energy, last longer and exceed sustainability benchmarks.

Reporting into the Head of Business Operations and Customer Services this role will lead the process and development of the SIOP process in the UK.

Duties Include:

• Responsible for planning, managing, and controlling the Tremco portfolio of products from forecasting and demand to supply output in order to support commercial, financial, and operational plans for both BIFG & Intercompany.
• Management of Stock inventory levels in line with the Business Sales Working Capital metrics.
• Ensuring that all data held in SAP is updated on a regular basis in line with business & Sales requirements.
• Work with the Global Support Centre to ensure the pricing procedures are following, maintained and improvements implemented.
• Accountable for the Daily Operations and Management of SAP MasterData, BIFG Processes, Inventory, Export & UK Pricing Team based in Wigan.

Successful candidates will have the following:

• Strong project management skills.
• A passion for Customers and Customer Service is essential for this role along with the ability to communicate at all levels across the business.
• Good time management and the ability to prioritise tasks to reflect Business needs. Able to work both independently and collaboratively, and within the service-level agreements.
• People management experience including; PIP's, Talent Management and Succession planning. along with the ability to engage, motivate and inspire your team.

Salary & Benefits:

• A competitive annual salary.
• Lucrative performance-based bonus scheme.
• 25 days holiday entitlement (excluding bank holidays) increasing to 27 days holiday following length of service with the business.
• A range of attractive benefits (pension, life assurance, private medical, enhanced family friendly leave, flexible benefits and perkbox).

Become part of our team and shape the future of Tremco CPG UK!

The Company is committed to the principle of equal opportunities and is opposed to any form of unfair discrimination on the grounds of race, sex or marital status, disability, sexual orientation, gender identity, gender expression and sex characteristics’, age, religion, or belief. Candidates will be chosen on the basis of their ability and suitability for the role.

Company Description

Assured Systems is a leading technology company providing innovative computer solutions to various market sectors including energy, transportation, defense, automation, and medical. With a global presence, the company has offices in the UK and USA and was founded by industry experts with extensive experience. Assured Systems emphasizes quality, reliability, and long-term support while offering cutting-edge technology to ensure everyone in the supply chain remains competitive. Our expert sales team operates as consultants, providing tailored solutions to meet the specific needs of our customers.

Role Description

This is a full-time on-site role for a Business Operations Specialist located in Stone UK. The applicant MUST LIVE WITHIN 25 MILES OF STONE, UK. The Business Operations Specialist will be responsible for managing and improving business processes, conducting thorough business analysis, and ensuring efficient operations. Daily tasks include collaborating with teams, analyzing data to inform decision-making, providing exceptional customer service, and communicating effectively with stakeholders to support business objectives.

Qualifications

• Strong skills in Business Operations and Business Analysis
• Proficient in Analytical Skills to interpret and utilize data effectively
• Excellent Communication skills, both written and verbal
• Exceptional Customer Service skills to ensure client satisfaction
• Ability to work independently and collaboratively in an on-site setting
• Experience in the technology or related industry is a plus
• Experience with digital transformation advantageous
• Experience with SAP Business One advantageous
• Bachelor's degree in Business, Operations Management, or related field desirable

Competitive salary for the right candidate. Please contact us directly for more information.

Job Title: Business Operations Manager

Location: Remote – London-based

Employment Type: Full-time

Salary: £90,000 + performance-driven bonus

About the Role

We are working with a leading client seeking a proactive Business Operations Manager to take ownership of their daily payment operations. This pivotal role will focus on driving effective reconciliation practices, ensuring adherence to internal control standards, overseeing vendor partnerships, and delivering outstanding service across all payment channels. You'll be instrumental in building a robust and scalable operational infrastructure that supports future growth.

What You’ll Be Doing

• Manage the full cycle of payment processing and reconciliation activities (across fiat and crypto assets)
• Design, implement, and uphold comprehensive internal control measures
• Maintain and strengthen relationships with key vendors (including PSPs, custodians, and service providers), ensuring service excellence
• Handle operational inquiries promptly, collaborating with internal teams and external partners to resolve issues
• Oversee and report on key operational metrics and performance indicators
• Mentor and develop team members through broad operational exposure and knowledge sharing
• Champion automation initiatives to streamline workflows and enhance efficiency
• Ensure a transparent and scalable fee model is maintained and continually improved

What You’ll Bring

Experience:

• 7+ years’ experience in payment operations, banking, fintech, or financial services environments
• In-depth understanding of reconciliation processes and internal controls
• Solid background in managing vendor relationships and solving operational challenges
• Proven leadership skills with a track record of cross-team collaboration

Bonus Points For:

• Familiarity with International Financial Systems (IFS)
• Exposure to cryptocurrency and digital asset payments operations
• Experience working in fintech startups or scaling environments

Key Attributes:

• Strong operational ownership with a hands-on leadership style
• Meticulous attention to detail and analytical approach to problem-solving
• Excellent communication skills, both verbal and written
• Compliance-focused with a risk-aware mindset
• Collaborative team leader who excels in building high-performing teams

Business Operations Manager – Sheffield

Our client is a forward-thinking, highly regarded law firm with a strong reputation for delivering outstanding legal services. They are now seeking a talented and driven Business Operations Manager to join their team on a permanent basis.

This is a pivotal role at the heart of the firm’s operations, where you will lead the business support unit, oversee a team of up to 20 people, and drive continuous improvements across processes, systems, and performance. Working closely with partners, the COO, project managers, and fee-earners, you will have the opportunity to shape how the firm operates and contribute directly to its long-term success.

Key Responsibilities

• Lead and manage the business support function, providing clear direction and fostering a high-performing culture.
• Oversee financial operations, including budgeting, billing, and reporting, ensuring accuracy and efficiency.
• Design and implement operational improvements to streamline processes and maximise productivity.
• Manage HR functions, from recruitment and onboarding to staff development and performance management.
• Ensure full compliance with industry regulations and best practices.
• Oversee facilities, health and safety, and supplier management, ensuring smooth day-to-day operations.
• Play a key role in shaping and delivering strategic business plans.
• Inspire, mentor, and support team members at all levels, encouraging professional growth and accountability.

About You

• Proven experience in business operations and people management within a law firm.
• Strong financial acumen, with expertise in budgeting, reporting, and cost control.
• Excellent leadership skills with the ability to build and motivate high-performing teams.
• In-depth knowledge of legal sector compliance and regulation.
• Proactive, solutions-focused, and confident in driving positive change.
• Highly organised, with the ability to balance multiple priorities in a fast-paced environment.
• Proficient in IT systems, case management software, and Microsoft Office.

What’s on Offer

• A collaborative, supportive, and professional working culture.
• Genuine career progression opportunities within a leading law firm.
• Competitive benefits package including pension, life assurance, and private medical.
• Hybrid working options for greater flexibility.
• 27 days annual leave plus a holiday purchase scheme.

This is a fantastic opportunity for an experienced operations professional who thrives on making an impact and enjoys working in a dynamic legal environment.

Please note: Due to the high volume of applications, we are unable to provide individual feedback. If you have not heard from us within 5 days, please assume you have not been successful on this occasion. By applying for this role, you consent to Jo Holdsworth Recruitment holding your details for 30 days and contacting you via the information provided.

(Jo Holdsworth Recruitment – Recruitment Agency)