134 Epson jobs in Hemel Hempstead
Technical Support Engineer
Posted 7 days ago
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Technical Support Engineer – Packaging Machinery
Location: Leighton Buzzard
Salary: £40,000 – £5,000 + 7–14% Pension + 20 Days Holiday + Death in Service
Hours: Monday to Friday, 8:30am – 5:00pm
About the Company
Our client is a global packaging machinery distributor employing over 2,000 people worldwide with a turnover exceeding £450 illion. Their UK operation, based in Leighton Buzzard, employs 30 staff and generates 0 million in annual revenue. Due to continued growth and increasing demand, they are seeking an additional Technical Support Engineer to join their expanding technical support team.
The Role
As a Technical Support Engineer, you will provide remote and on-site technical support to customers across the UK, resolving engineering issues related to capital packaging equipment. You’ll act as the key link between UK customers and overseas OEM partners, ensuring that technical issues are diagnosed, documented, and resolved efficiently.
Key Responsibilities
- Provide technical and engineering support to customers for capital packaging machinery issues.
- Raise and manage technical support tickets, ensuring timely and accurate resolution.
- Read and interpret equipment manuals, technical documentation, and engineering drawings.
- Diagnose and resolve mechanical, electrical, and software-related issues.
- Understand and troubleshoot electrical systems (24V/415V).
- Work with PLCs, HMIs, and related control systems to identify and correct faults.
- Liaise with OEM suppliers overseas to coordinate solutions and relay information back to customers.
- Document issues, resolutions, and feedback for continuous improvement.
- Support internal teams and contribute to the development of service documentation and knowledge bases.
About You
- Strong engineering background with a good understanding of both mechanical and electrical systems.
- Able to read electrical schematics and understand control circuits and basic electrical principles.
- Familiarity with PLCs and HMIs (e.g., fault finding, parameter adjustments, diagnostics).
- Previous experience in technical support, field service, or machinery maintenance is desirable.
- Excellent problem-solving and communication skills, both written and verbal.
- Comfortable liaising with overseas OEM partners and customers in a professional, timely manner.
- Ability to speak Italian would be advantageous, as many OEM partners are based in Italy.
- Self-motivated, organised, and capable of managing multiple technical cases simultaneously.
Benefits
- Competitive salary (£4 000 – £4 000)
- 7–14% employer pension contribution
- 20 days annual holiday (plus bank holidays)
- Death in service benefit
- Office-based hours: Monday to Friday, 8:30am – 5:00pm
- Career development within a growing UK technical team
If this is of interest please contact Dan Walton on (phone number removed) or email (url removed)
SER-IN
Technical Support Engineer
Posted 7 days ago
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Job Description
Location: High Wycombe, Buckinghamshire
Type: Permanent, Full-Time
Overview
We're looking for a Technical Support Engineer to provide advanced technical assistance to a global team of field-based service engineers. The role involves troubleshooting complex electrical, hydraulic, and mechanical issues, offering expert guidance, and occasionally providing on-site support for complex problems.
This position is primarily office-based and suits someone who enjoys problem-solving, teamwork, and supporting engineers in the field.
Key Responsibilities
- Provide remote technical support to field service engineers in the UK and overseas
- Review and resolve escalated service issues, ensuring timely and effective outcomes
- Support new product development and continuous improvement projects
- Work closely with design and service teams to improve reliability and customer satisfaction
- Maintain accurate service documentation, reports, and records
- Promote best practices in safety, cost control, and quality improvement
Skills & Competencies
- Strong ability to interpret electrical, mechanical, and hydraulic schematics
- Logical thinker with a practical approach to problem-solving
- Confident communicator - able to explain technical concepts clearly
- Self-motivated with good prioritisation and organisational skills
- Team player with a proactive and customer-focused attitude
Qualifications & Experience
- HNC (or equivalent) in an engineering discipline
- Alternatively, 5+ years' experience in a hands-on engineering or technical support role
- Experience supporting electro-mechanical or test equipment would be an advantage
Benefits Summary:
- Private health insurance and 24/7 wellbeing support
- Pension with 6–11% employer contribution, life cover up to 6x salary
- 25 days holiday + 8 bank holidays, option to buy extra
- Free onsite parking, cycle-to-work & EV schemes
- Staff recognition, social events, and training support
Performance Indicators
- Timely and effective resolution of customer issues
- Clear communication and ownership of escalated cases
- Contribution to improvements in quality, cost, and service delivery
Technical Support Advisor
Posted 7 days ago
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Are you technically minded and keen to start a career within a tech focused position? Do you have previous experience within customer service? Are you keen to join a company with a great culture and team environment?
Think Specialist Recruitment are delighted to be working with a dynamic and successful business based within the Watford area. This opportunity would suit someone who has an interest in technology, has strong communication skills with a good customer focus, and someone who enjoys working within a team.
Monday - Friday - 8:30am - 5pm - Hybrid working after training
Salary - 24,600 with a benefit of having this reviewed every 6 months
Some of the duties will include:
- Handling customer requests over the phone, email, chat and WhatsApp
- Resolving support requests by investigation, fault-finding, problem-solving and troubleshooting
- Creating an audit tail of support requests on the CRM system
- Liaising with mobile network providers
- Providing a great level of service
- Assisting internal and external teams with any queries
- Working well as part of a team
The suitable candidate:
- Strong communication skills both written and verbal
- Able to understand, diagnose and assist in a busy support environment
- PC literate including Word, Excel and email
- Great organisational skills
- Previous customer service experience
- Must be local to Watford to be able to commute to the office
- An interest in technology would be beneficial
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
IT Technical Support
Posted 7 days ago
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Job Description
IT Technical Support
Location : Welwyn garden city (5 days on-site required)
Contract Length : 12 months.
Rate: 300 per day inside umbrella
Join Our Team as an IT Technical Support Specialist!
Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you!
About the Role:
As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process.
Key Responsibilities:
- Investigate and diagnose technology issues reported by users.
- Collaborate with peers, systems analysts, and managers to resolve or escalate incidents.
- Identify wide-impact issues and engage relevant teams to resolve them within SLA.
- Provide meeting room support and assist the Events team in delivering seamless support for executive events.
- Work with third-party contractors for major events (e.g., Tesco results broadcasts).
- Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events.
- Maintain ownership of issues, ensuring timely updates for stakeholders.
- Stay updated with technology trends to improve resolution times and share insights with the team.
- Identify and implement process improvements while publishing knowledge base articles for new issues.
- Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week.
- Be available for occasional out-of-hours/weekend support for planned activities.
To excel in this role, you should have:
- Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management.
- Proficiency in ITSM tools (e.g., ZenDesk, Service Now).
- Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling.
- Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting.
- Excellent communication skills and a customer-focused mindset.
- Experience in a 24/7 shift environment with strong call handling skills.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Technical Support Officer
Posted 7 days ago
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Contract : Temporary - Ongoing
Location : Harrow Council, Forward Drive, Harrow, HA3 8NT
Salary : 15.78 per hour (PAYE)
Role Overview:
Join Harrow Council's dynamic Parking Services team and help shape the future of the borough's highways. We're seeking a proactive and technically adept individual to provide essential support across parking operations, ensuring smooth service delivery and compliance with regulatory standards.
Key Responsibilities:
- Process payments for parking permits and maintain accurate records in line with procedural guidelines.
- Respond to service requests related to parking and payments, resolving issues within defined parameters.
- Safeguard and manage valuables including money, keys, and permits, promptly reporting any losses or discrepancies.
- Monitor stock levels of pay-and-display machine components, ensuring timely replenishment and equipment maintenance.
- In-depth knowledge of relevant legislation including the Traffic Management Act 2004 and New Roads and Street Works Act 1991.
- Solid understanding of health and safety regulations and approved codes of practice.
- Familiarity with the London Permit Scheme and its operational framework.
- Flexibility to work across a 24/7 rota, including evenings, weekends, and bank holidays.
- Full, clean UK manual driving licence.
About Pertemps:
With nearly six decades of experience, Pertemps Recruitment Partnership is a trusted leader in both permanent and temporary staffing solutions. Recognised by The Sunday Times as one of the Best 100 Companies to Work For-14 years in a row-we pride ourselves on our personal approach and commitment to employee development. As an accredited 'Investor in People', we foster long-term careers and internal growth.
About Harrow Council:
As the 12th largest London borough and one of the UK's most culturally diverse authorities, Harrow offers a vibrant and inclusive working environment. Located just 10 miles from central London, Harrow boasts excellent transport links via the Metropolitan Line, Watford DC Line, and national rail, with easy access to the M1, M25, and A406.
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Technical Support Engineer
Posted 7 days ago
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Job Description
Technical Support Engineer - MVHR & Heat Pumps
Salary: 45,000-50,000 + benefits
Location: London Bridge (Hybrid - office & home-based)
We are working with a small but rapidly growing manufacturer of MVHR (Mechanical Ventilation with Heat Recovery) systems and heat pumps, who are now seeking a Technical Support Engineer to join their expanding team.
In this role, you'll be providing responsive technical support to clients and partners, helping to ensure projects run smoothly and customers are fully supported. You will be the go-to contact for technical queries, troubleshooting, and guidance across the MVHR and heat pump range, with a particular focus on Exhaust Air Heat Pumps (EAHPs).
This is not a sales role, but you will work closely with commercial colleagues, so an ability to build strong customer relationships and communicate technical solutions clearly is key.
Key Responsibilities:
- Provide technical support on MVHR, heat pumps and EAHPs to clients, installers, and partners.
- Respond quickly to technical queries, troubleshooting, and fault resolution.
- Support product testing, commissioning, and ongoing performance improvements.
- Liaise with the sales/commercial team, offering technical expertise during customer discussions.
- Maintain up-to-date technical documentation and training materials.
About You:
- Experience with MVHR and heat pumps (EAHP experience desirable).
- Strong mechanical/engineering background - ideally a degree or equivalent in mechanical, building services, or HVAC engineering.
- Excellent communication skills - able to explain technical issues clearly and confidently.
- A proactive, customer-focused approach, with the ability to respond quickly and effectively.
What's on Offer:
- Salary circa 45,000-50,000 + benefits.
- Hybrid working (London Bridge office + home).
- Opportunity to join a small, innovative manufacturer at an exciting stage of growth.
If you are a Mechanical Site Manager with the required experience and certifications, please contact Lily at Tech-People on (phone number removed) , or email your CV to (url removed)
Tech-People is a leading recruitment agency in M&E and Construction. We are committed to building a diverse workforce that reflects the communities in which we operate.
Technical Support Analyst
Posted 7 days ago
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Technical Support Analyst
Gerrards Cross
Perm
Up to £37,000pa
Roles & Responsibilities
- We develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care.
- We are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products.
- You will be focusing on working directly with our customers to identify the necessary activities required to complete each client’s implementation and ensure that the activities are performed in a timely, high-quality manner.
- We are a friendly and open-minded team, and we’re looking for people who will thrive by collaborating and implementing improvements to our approach to support.
Roles & Responsibilities
- Take incoming support calls from customers and provide assistance as required.
- Monitor incoming support tickets and ensure response within the agreed SLAs.
- Analyse customer issues, diagnose and resolve where possible.
- Escalate the issue for assistance from the development team if required.
- Maintain and track and close support issues on Jira.
- Install and customise applications for new customers.
- Run training sessions for new users.
- Test bug fixes released by the development team before delivery to the customer.
Requirements
- The role is technical, so an IT qualification/degree is required
- Knowledge and experience with the following – Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn
- Experience working with service desk ticketing tools (Jira)
- Work effectively with a high degree of autonomy
- Excellent interpersonal and communication skills and enjoy working in a fast-paced environment
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**Environmental Conditions**
Office
**Job Description**
When you're part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
Join our dedicated team where you'll support the Unity Lab Services Asset Utilisation program and help provide our customers with valuable insights into their lab instrument utilisation.
**Discover Impactful Work:**
At Thermo Fisher Scientific, you will contribute to world-class initiatives that make a difference globally. Your efforts will help successfully implement and support operations strategies.
**A day in the Life:**
+ Work with team members and customers to understand individual customer business needs and internal barriers to the implementation of asset utilisation monitoring solutions.
+ Coordinate with customer IT and lab teams to plan and implement utilisation monitoring tools and services.
+ Manage implementation project tasks and timelines including data gathering, review, and software deployment.
+ Deploy new licenses and support existing install bases, ensuring high accuracy in a data-sensitive environment.
+ Perform remote management of servers and application installation, maintenance, and support.
+ Interact with remote laboratory instruments and PCs required to support the implementation process.
**Keys to Success:**
Outstanding organisational skills, strict attention to detail, and a proven ability to collaborate effectively with diverse teams are essential for growing in this role.
**Education**
+ Secondary school or equivalent experience required.
**Experience**
+ Knowledge of Windows network and system administration tasks.
+ Familiarity with standard MS Office software applications.
+ Collaborate across a variety of teams (geographic, business type, management style).
**Knowledge, Skills, Abilities**
+ Strong communication and interpersonal skills.
+ Ability to determine priorities and work independently.
+ Outstanding problem-solving abilities and the ability to communicate sophisticated ideas in a simple way.
**This role is an Apprenticeship so involves working 80% and continued study of a specific course 20% of the time.**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.