109 Facilities Management jobs in the United Kingdom

Facilities Management Specialist

Coventry, West Midlands Schneider Electric

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Job Title: Workplace Experience Ambassador Job Summary The Workplace Experience Ambassador is responsible for delivering exceptional client and guest experiences across the company's portfolio. This role involves providing a seamless, professional, and welcoming service to all building users, ensuring their needs are anticipated and exceeded. Key Responsibilities Security and Safety Enhancement Conduct regular building security and safety checks, reporting hazards or anomalies. Ensure compliance with Health and Safety and environmental procedures. Report faults and issues through our CAFM systems to resolution and be the point of contact for PPM activities, ensuring contractors are registered and contractor POWR conducted/issued. Perform first aider/fire marshal duties. Maintain up-to-date training on emergency response protocols and assist in drills as needed. Act as site security coordinator to issue badge access as per the Global Badge Access policy. Enhanced Client and Guest Engagement Provide exceptional customer service to site residents and guests, acting as a single point of contact for all enquiries. Own and take responsibility for a floor, ensuring world-class customer service. Assist with VIP visits by coordinating special services, security protocols, and hospitality arrangements. Greet and welcome guests courteously, anticipating their needs and exceeding expectations. Efficiently manage guest registration, host notification, and issue passes in accordance with site security procedures. Maintain a presence in the lobby area, ensuring positive interactions with building users. Onboard Ambassadors conducting orientation tours for new starters. Monitor and respond to emails in a timely and professional manner. Assist guests with luggage and ensure the visual standards of reception and meeting room areas. Provide general information on the local area, directions, and travel updates. Operational and Administrative Support Administer bookings for meeting rooms. Conduct daily meeting room checks and support with meeting room setups. Replenish front of house refreshments, and coordinate room and hospitality bookings. Undertake general team administration duties and support QHSE activities. Raise POs for sundries items: Stationary & kitchen consumables from our preferred list of items, coffee vending supplies. Collect and distribute office post & deliveries as required. Keep kitchen area tidy and clean throughout the day, including loading/unloading of dishwasher. Maintain inventory control of office supplies, ensuring timely ordering and replenishment. Support facility access control management by maintaining accurate records of visitor and resident logs. Assist with monthly and quarterly facility audits to ensure operational efficiency. Carry out reasonable requests from management. Technology and Digital Support Assist with Audio Visual Equipment setup and monitor Multi-Functional Devices. Troubleshoot and provide first-line support for common IT issues in meeting rooms and collaborative spaces. Ensure digital signage systems are updated with accurate and relevant content. Sustainability and Wellness Promote and coordinate sustainability initiatives, such as recycling programs and energy-saving campaigns. Support wellness programs, including ergonomic assessments and mindfulness sessions. Event and Community Coordination Plan and execute small-scale social events, networking sessions, and engagement activities. Manage event logistics, from setup to breakdown, ensuring a smooth guest experience. Coordinate building events and health & wellbeing initiatives, communicating through appropriate tools. Serve as a liaison between building users and management to gather and act on feedback for continuous service improvement. Qualifications Proven customer service, security, or hospitality-related experience. Strong organisational and communication skills. Proven track record in delivering outstanding customer service in a corporate environment. Ability to multi-task, prioritise, and ensure consistent guest experiences. Working knowledge of Microsoft Office suite and relevant IT systems. Ability to perform minimal physical activity such as carrying small packages. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. “We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.” What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
This advertiser has chosen not to accept applicants from your region.

Facilities Management Specialist

Coventry, West Midlands Schneider Electric

Posted 4 days ago

Job Viewed

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Job Description

Job Title: Workplace Experience Ambassador


Job Summary

The Workplace Experience Ambassador is responsible for delivering exceptional client and guest experiences across the company's portfolio. This role involves providing a seamless, professional, and welcoming service to all building users, ensuring their needs are anticipated and exceeded.

Key Responsibilities

Security and Safety Enhancement

  • Conduct regular building security and safety checks, reporting hazards or anomalies.
  • Ensure compliance with Health and Safety and environmental procedures.
  • Report faults and issues through our CAFM systems to resolution and be the point of contact for PPM activities, ensuring contractors are registered and contractor POWR conducted/issued.
  • Perform first aider/fire marshal duties.
  • Maintain up-to-date training on emergency response protocols and assist in drills as needed.
  • Act as site security coordinator to issue badge access as per the Global Badge Access policy.


Enhanced Client and Guest Engagement

  • Provide exceptional customer service to site residents and guests, acting as a single point of contact for all enquiries.
  • Own and take responsibility for a floor, ensuring world-class customer service.
  • Assist with VIP visits by coordinating special services, security protocols, and hospitality arrangements.
  • Greet and welcome guests courteously, anticipating their needs and exceeding expectations.
  • Efficiently manage guest registration, host notification, and issue passes in accordance with site security procedures.
  • Maintain a presence in the lobby area, ensuring positive interactions with building users.
  • Onboard Ambassadors conducting orientation tours for new starters.
  • Monitor and respond to emails in a timely and professional manner.
  • Assist guests with luggage and ensure the visual standards of reception and meeting room areas.
  • Provide general information on the local area, directions, and travel updates.


Operational and Administrative Support

  • Administer bookings for meeting rooms.
  • Conduct daily meeting room checks and support with meeting room setups.
  • Replenish front of house refreshments, and coordinate room and hospitality bookings.
  • Undertake general team administration duties and support QHSE activities.
  • Raise POs for sundries items: Stationary & kitchen consumables from our preferred list of items, coffee vending supplies.
  • Collect and distribute office post & deliveries as required.
  • Keep kitchen area tidy and clean throughout the day, including loading/unloading of dishwasher.
  • Maintain inventory control of office supplies, ensuring timely ordering and replenishment.
  • Support facility access control management by maintaining accurate records of visitor and resident logs.
  • Assist with monthly and quarterly facility audits to ensure operational efficiency.
  • Carry out reasonable requests from management.


Technology and Digital Support

  • Assist with Audio Visual Equipment setup and monitor Multi-Functional Devices.
  • Troubleshoot and provide first-line support for common IT issues in meeting rooms and collaborative spaces.
  • Ensure digital signage systems are updated with accurate and relevant content.


Sustainability and Wellness

  • Promote and coordinate sustainability initiatives, such as recycling programs and energy-saving campaigns.
  • Support wellness programs, including ergonomic assessments and mindfulness sessions.


Event and Community Coordination

  • Plan and execute small-scale social events, networking sessions, and engagement activities.
  • Manage event logistics, from setup to breakdown, ensuring a smooth guest experience.
  • Coordinate building events and health & wellbeing initiatives, communicating through appropriate tools.
  • Serve as a liaison between building users and management to gather and act on feedback for continuous service improvement.


Qualifications

  • Proven customer service, security, or hospitality-related experience.
  • Strong organisational and communication skills.
  • Proven track record in delivering outstanding customer service in a corporate environment.
  • Ability to multi-task, prioritise, and ensure consistent guest experiences.
  • Working knowledge of Microsoft Office suite and relevant IT systems.
  • Ability to perform minimal physical activity such as carrying small packages.


At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

This advertiser has chosen not to accept applicants from your region.

Facilities Management Supervisor

S2 1RL Sheffield, Yorkshire and the Humber £30000 Annually WhatJobs

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Job Description

full-time
Our client, a large commercial property management firm, is seeking a diligent and proactive Facilities Management Supervisor to oversee the efficient and safe operation of multiple sites in and around Sheffield, South Yorkshire, UK . This role is crucial for maintaining high standards of building maintenance, cleaning, and essential services, ensuring a safe and pleasant environment for all occupants and visitors. The successful candidate will lead a team of facilities staff, coordinating daily operations and ensuring all maintenance and cleaning schedules are adhered to.

The ideal candidate will have a strong background in facilities management, building services, or a related field, with demonstrable experience in team leadership and operational supervision. You will be responsible for managing cleaning contractors, overseeing routine maintenance tasks, ensuring compliance with health and safety regulations, and responding promptly to any facilities-related issues. This position requires excellent organizational, problem-solving, and communication skills, with a keen eye for detail.

Key Responsibilities:
  • Supervise and manage a team of facilities and cleaning staff, providing guidance and support.
  • Oversee the day-to-day operations of facilities management, including cleaning, maintenance, and groundskeeping.
  • Coordinate and manage external contractors, ensuring work is completed to a high standard and within budget.
  • Develop and implement efficient cleaning schedules and maintenance plans.
  • Ensure all facilities comply with health, safety, and environmental regulations.
  • Conduct regular inspections of buildings and grounds to identify and address any maintenance or safety issues.
  • Respond promptly to facilities-related emergencies and issues, implementing effective solutions.
  • Manage the stock of cleaning supplies and maintenance equipment, ensuring adequate inventory levels.
  • Assist in the development and management of the facilities budget.
  • Maintain accurate records of maintenance, inspections, and contractor activities.
  • Foster a positive and productive working environment for the facilities team.
  • Liaise with building tenants and management to address any concerns or requests.
Qualifications:
  • Proven experience in a facilities management, building services, or supervisory role.
  • Experience in managing cleaning operations and maintenance programs.
  • Strong understanding of health and safety regulations relevant to facilities management.
  • Excellent leadership and team management skills.
  • Proficiency in using facilities management software is an advantage.
  • Strong organizational and time-management abilities.
  • Good communication and interpersonal skills, with the ability to interact effectively with staff, contractors, and tenants.
  • Ability to work under pressure and respond to emergencies.
  • Basic knowledge of building systems (e.g., HVAC, plumbing, electrical) is beneficial.
  • Full UK Driving Licence and access to own transport may be required.
This on-site role is based in Sheffield, South Yorkshire, UK , and offers a competitive salary and benefits package. If you are a dedicated and experienced supervisor ready to ensure the smooth operation of our client's facilities, we encourage you to apply.
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Lead Facilities Management

LS1 2RQ Leeds, Yorkshire and the Humber £45000 Annually WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client, a leading facilities management provider, is seeking a highly experienced and proactive Lead Facilities Manager to oversee operations in **Leeds, West Yorkshire, UK**. This role is critical in ensuring the efficient and effective day-to-day running of facilities, including maintenance, cleaning, security, and health & safety compliance. You will lead a team of facilities staff, manage budgets, and implement best practices to maintain a safe, clean, and productive environment for all building occupants.

Key Responsibilities:
  • Develop and implement comprehensive facilities management strategies and operational plans.
  • Oversee the planning, coordination, and execution of all maintenance, repair, and cleaning activities.
  • Ensure compliance with all relevant health, safety, and environmental regulations.
  • Manage the facilities budget, controlling expenditures and identifying cost-saving opportunities.
  • Lead, motivate, and manage a team of facilities staff, including cleaners, maintenance technicians, and security personnel.
  • Liaise with external contractors and suppliers, negotiating contracts and ensuring quality of service.
  • Conduct regular building inspections and risk assessments to identify and address potential hazards.
  • Manage the procurement of supplies and equipment necessary for facility operations.
  • Develop and implement emergency preparedness and response plans.
  • Maintain accurate records of maintenance, inspections, and incidents.
  • Act as the primary point of contact for facilities-related issues for building occupants and stakeholders.
  • Drive continuous improvement initiatives within the facilities department.
Qualifications and Skills:
  • A recognised qualification in Facilities Management, Building Services Engineering, or a related field (e.g., BIFM, RICS).
  • A minimum of 5 years' experience in facilities management, with a proven track record of operational leadership.
  • Strong knowledge of building maintenance, cleaning standards, health and safety legislation, and fire safety.
  • Experience in budget management and cost control.
  • Excellent leadership, team management, and motivational skills.
  • Strong communication, negotiation, and interpersonal skills.
  • Proficiency in CAFM (Computer-Aided Facilities Management) software is desirable.
  • Ability to identify and resolve problems effectively and efficiently.
  • A proactive and hands-on approach to managing facilities operations.
  • A commitment to high standards of service delivery and customer satisfaction.
This role is based in **Leeds, West Yorkshire, UK**, and offers a competitive salary, comprehensive benefits, and the opportunity to manage a critical function within a respected organization.
This advertiser has chosen not to accept applicants from your region.

Facilities Management Supervisor

RG1 1AA Reading, South East £35000 Annually WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client, a leading provider of facilities management services, is seeking a dedicated and proactive Facilities Management Supervisor to oversee operations at a key site in Reading, Berkshire, UK . This is a hands-on, on-site role requiring strong leadership and organisational skills. You will be responsible for supervising a team of cleaning and maintenance staff, ensuring the highest standards of cleanliness, hygiene, and operational efficiency across the premises. Your duties will include developing and implementing cleaning schedules, managing staff rotas, conducting performance reviews, and ensuring compliance with health and safety regulations. You will also be responsible for stock management of cleaning supplies and equipment, troubleshooting operational issues, and liaising with clients and contractors to address any concerns or requirements. The ideal candidate will have previous experience in a supervisory or management role within the facilities management or cleaning industry. A strong understanding of health and safety best practices, COSHH regulations, and cleaning protocols is essential. Excellent leadership, communication, and problem-solving skills are required, along with the ability to motivate and manage a team effectively. You should be highly organised, detail-oriented, and possess a strong work ethic. The ability to work under pressure and respond effectively to operational demands is crucial. This is an excellent opportunity to take on a key supervisory role within a reputable organisation, contributing to the smooth and efficient operation of a vital facility.
This advertiser has chosen not to accept applicants from your region.

Facilities Management Supervisor

OX4 1AB Oxford, South East £30000 Annually WhatJobs

Posted 16 days ago

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Job Description

full-time
Our client is a reputable organisation seeking a dedicated and proactive Facilities Management Supervisor to oversee their operational sites in and around Oxford, Oxfordshire, UK . This role is crucial in ensuring the smooth running and maintenance of all facilities, contributing to a safe and efficient working environment. The successful candidate will be responsible for managing a team of cleaning and maintenance staff, scheduling work, conducting site inspections, and ensuring high standards of cleanliness and upkeep. Key duties include implementing and monitoring cleaning protocols, managing supplies and equipment, coordinating with external contractors for specialised services, and responding promptly to facility-related issues. A strong understanding of health and safety regulations within a facilities context is essential. The ideal candidate will possess excellent organisational and time-management skills, with a keen eye for detail. Proven leadership experience, with the ability to motivate and manage a team effectively, is required. Strong communication and interpersonal skills will be necessary for liaising with staff, building occupants, and management. We are looking for an individual who is hands-on, proactive, and committed to maintaining exceptional standards. Experience in facilities management, hospitality, or a similar operational role is highly desirable. This is a hybrid role, requiring regular presence at our Oxford sites for supervision and coordination, balanced with the flexibility of managing administrative tasks remotely. Join a supportive team dedicated to providing excellent facility services.
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Facilities Management Supervisor

CV1 2AA Coventry, West Midlands £30000 Annually WhatJobs

Posted 16 days ago

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Job Description

full-time
Our client, a large commercial organisation, is seeking a dedicated and organised Facilities Management Supervisor to oversee the maintenance and upkeep of their premises in Coventry, West Midlands, UK . This hands-on role is responsible for ensuring a safe, clean, and functional working environment for all employees and visitors. You will manage a small team of cleaning and maintenance staff, coordinate with external contractors, and implement robust preventative maintenance programs.

The ideal candidate will have a keen eye for detail, excellent organisational skills, and a proactive approach to problem-solving. You will be responsible for daily inspections, identifying maintenance needs, and ensuring all facilities services are performed efficiently and to a high standard. This includes managing the cleaning schedule, overseeing waste management, ensuring building security systems are operational, and coordinating minor repairs and refurbishments. A strong understanding of health and safety regulations within a commercial setting is crucial. You will also be responsible for managing supplies and equipment for the facilities team.

Key Responsibilities:
  • Supervise and coordinate the daily activities of cleaning and maintenance staff.
  • Develop and implement cleaning schedules and standards.
  • Conduct regular site inspections to ensure facilities are maintained to a high standard.
  • Manage building systems and equipment, ensuring they are in good working order.
  • Coordinate and oversee minor repairs, maintenance, and improvement projects.
  • Liaise with external service providers and contractors for specialised maintenance tasks.
  • Ensure compliance with health, safety, and environmental regulations.
  • Manage inventory of cleaning supplies, equipment, and other facilities-related consumables.
  • Respond promptly to facilities-related emergencies and requests.
  • Maintain accurate records of maintenance activities and expenditures.
Qualifications:
  • Proven experience in facilities management, building maintenance, or a similar supervisory role.
  • Demonstrable experience in supervising a team.
  • Strong knowledge of cleaning practices, building systems, and maintenance procedures.
  • Understanding of health and safety regulations (e.g., COSHH, risk assessments).
  • Excellent organisational and time-management skills.
  • Good communication and interpersonal abilities.
  • Ability to troubleshoot and resolve issues effectively.
  • Proficiency in basic computer applications.
  • Relevant facilities management certification is a plus.
This is an excellent opportunity for an experienced supervisor to join a reputable organisation and contribute to the smooth operation of their facilities in Coventry, West Midlands, UK .
This advertiser has chosen not to accept applicants from your region.
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Facilities Management Specialist

Coventry, West Midlands Schneider Electric

Posted today

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Job Description

Job Description

Job Title: Workplace Experience Ambassador


Job Summary

The Workplace Experience Ambassador is responsible for delivering exceptional client and guest experiences across the company's portfolio. This role involves providing a seamless, professional, and welcoming service to all building users, ensuring their needs are anticipated and exceeded.

Key Responsibilities

Security and Safety Enhancement

  • Conduct regular building security and safety checks, reporting hazards or anomalies.
  • Ensure compliance with Health and Safety and environmental procedures.
  • Report faults and issues through our CAFM systems to resolution and be the point of contact for PPM activities, ensuring contractors are registered and contractor POWR conducted/issued.
  • Perform first aider/fire marshal duties.
  • Maintain up-to-date training on emergency response protocols and assist in drills as needed.
  • Act as site security coordinator to issue badge access as per the Global Badge Access policy.


Enhanced Client and Guest Engagement

  • Provide exceptional customer service to site residents and guests, acting as a single point of contact for all enquiries.
  • Own and take responsibility for a floor, ensuring world-class customer service.
  • Assist with VIP visits by coordinating special services, security protocols, and hospitality arrangements.
  • Greet and welcome guests courteously, anticipating their needs and exceeding expectations.
  • Efficiently manage guest registration, host notification, and issue passes in accordance with site security procedures.
  • Maintain a presence in the lobby area, ensuring positive interactions with building users.
  • Onboard Ambassadors conducting orientation tours for new starters.
  • Monitor and respond to emails in a timely and professional manner.
  • Assist guests with luggage and ensure the visual standards of reception and meeting room areas.
  • Provide general information on the local area, directions, and travel updates.


Operational and Administrative Support

  • Administer bookings for meeting rooms.
  • Conduct daily meeting room checks and support with meeting room setups.
  • Replenish front of house refreshments, and coordinate room and hospitality bookings.
  • Undertake general team administration duties and support QHSE activities.
  • Raise POs for sundries items: Stationary & kitchen consumables from our preferred list of items, coffee vending supplies.
  • Collect and distribute office post & deliveries as required.
  • Keep kitchen area tidy and clean throughout the day, including loading/unloading of dishwasher.
  • Maintain inventory control of office supplies, ensuring timely ordering and replenishment.
  • Support facility access control management by maintaining accurate records of visitor and resident logs.
  • Assist with monthly and quarterly facility audits to ensure operational efficiency.
  • Carry out reasonable requests from management.


Technology and Digital Support

  • Assist with Audio Visual Equipment setup and monitor Multi-Functional Devices.
  • Troubleshoot and provide first-line support for common IT issues in meeting rooms and collaborative spaces.
  • Ensure digital signage systems are updated with accurate and relevant content.


Sustainability and Wellness

  • Promote and coordinate sustainability initiatives, such as recycling programs and energy-saving campaigns.
  • Support wellness programs, including ergonomic assessments and mindfulness sessions.


Event and Community Coordination

  • Plan and execute small-scale social events, networking sessions, and engagement activities.
  • Manage event logistics, from setup to breakdown, ensuring a smooth guest experience.
  • Coordinate building events and health & wellbeing initiatives, communicating through appropriate tools.
  • Serve as a liaison between building users and management to gather and act on feedback for continuous service improvement.


Qualifications

  • Proven customer service, security, or hospitality-related experience.
  • Strong organisational and communication skills.
  • Proven track record in delivering outstanding customer service in a corporate environment.
  • Ability to multi-task, prioritise, and ensure consistent guest experiences.
  • Working knowledge of Microsoft Office suite and relevant IT systems.
  • Ability to perform minimal physical activity such as carrying small packages.


At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

This advertiser has chosen not to accept applicants from your region.

Head of Facilities Management

London, London Hop Talent

Posted today

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Job Description

The Facilities Manager will oversee the smooth operation and maintenance of our London managed office portfolio, ensuring a safe, comfortable, and efficient working environment for multiple tenants. This role combines operational oversight, team management, and vendor coordination, with a strong focus on delivering excellent customer service and ensuring compliance with health, safety, and environmental standards. Key Responsibilities 1. Facilities Operations & Maintenance Manage and maintain all building services, including HVAC, electrical, plumbing, fire systems, and security. Oversee soft services such as cleaning, waste management, reception, and catering. Plan, coordinate, and supervise preventative maintenance programs to minimize downtime. Ensure all equipment and systems comply with statutory regulations and health & safety requirements. 2. Vendor & Contractor Management Source, negotiate, and manage service contracts and suppliers. Monitor performance and KPIs of contractors to ensure high-quality service delivery. Ensure cost-effective procurement and management of supplies, equipment, and services. 3. Health, Safety & Compliance Ensure full compliance with UK health & safety legislation, fire regulations, and building codes. Conduct regular inspections, risk assessments, and audits, implementing corrective actions where necessary. Maintain accurate records of safety tests, maintenance schedules, and incidents. 4. Tenant Experience & Support Act as the first point of contact for tenant facilities issues, responding promptly to requests and emergencies. Collaborate with the operations and community teams to enhance tenant satisfaction and workspace experience. Ensure communal spaces, meeting rooms, and shared facilities are well-maintained and presentable. 5. Budgeting & Reporting Prepare and manage facilities budgets, monitoring expenditures and recommending cost-saving initiatives. Report on key performance indicators, maintenance activities, and service levels to senior management. Support capital projects and refurbishments from planning through completion. Required Skills & Experience Proven experience in facilities management, ideally in a multi-tenant or serviced office environment. Strong knowledge of building systems, health & safety legislation, and compliance requirements in the UK. Experience managing contractors and service providers. Budget management and cost-control experience. Excellent problem-solving, organisational, and communication skills. Strong customer service focus, with the ability to interact professionally with tenants. Desirable Qualifications NEBOSH Certificate or equivalent health & safety qualification. IOSH Managing Safely or similar. Facilities management certification (e.g., BIFM/IFMA). Experience with building management systems (BMS) and CAFM software.
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Integrated Facilities Management Director

London, London Praxis Facilities Management

Posted today

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Job Description

Job Title: Integrated Facilities Management (IFM) Director Reporting to: Managing Director, PFM Location London or Manchester - Working pattern - On-site at either Head Office with regional travel Assets: With our strategy around retail we will need the ideal candidate to have some experience in shopping centres. Main Purpose Lead the delivery of high-quality, compliant, and customer-focused facilities management services across a diverse portfolio of offices and shopping centres. The role will drive the change from a mixed delivery model to a fully integrated TFM operation, ensuring consistent standards, robust systems and processes, and the effective use of technology. Implement operational change, standardisation, culture development support new business development and continuous improvement initiatives to deliver safe, efficient, and value-for-money services while enhancing the customer experience. Maximise in-house service delivery models, insourcing where necessary to improve quality, control, and cost efficiency. Overview of Duties Provide operational leadership for the delivery of Integrated Facilities Management (IFM) services across a large, multi-site portfolio. Overseeing the integration of directly delivered and contract-managed services, maximising in-house delivery models where these offer quality, control, or cost benefits, and embedding consistent operating standards, systems, and processes. Champion customer service, compliance, and innovation, leveraging technology such as CAFM to enhance efficiency and transparency, while building and developing a high-performing operational team. Key Responsibilities Operational Change Management & Service Mobilisation Lead the transition to a consistent, integrated FM operating model, optimising directly delivered and contract-managed services Drive the maximisation of in-house delivery models, identifying opportunities to insource services where this delivers strategic, operational, or commercial benefits Embed a culture of continuous improvement and service excellence across all FM operations Lead a multi-year transformation programme to re-architect FM service delivery models across the business Drive insourcing/outsourcing strategies to optimise cost, quality, and control, including re-engineering supply chain models Lead workforce upskilling to ensure future capability in integrated FM delivery Increase revenues and profitability Identify internal and external opportunities for revenue growth increasing profitability Support the development of new service offerings for PFM to increase attractiveness to new markets and increase profitability Standards, Systems & Processes Define, implement, and maintain consistent operating standards across all sites, aligned to statutory requirements, industry best practice, and company policy Embed sustainability and ESG considerations into all FM standards and processes, including energy efficiency, waste reduction, responsible procurement, and carbon reduction initiatives, ensuring alignment with Praxis’ wider EST strategy Work with the Praxis Senior Leadership Team to agree, develop, implement and embed standardised FM processes, procedures, and performance frameworks to ensure industry-leading, consistent levels of delivery Technology & CAFM Utilisation Hold core accountability for CAFM and FM technology implementation – full lifecycle rollout experience must be evidenced as an essential requirement Oversee the selection, implementation, and optimisation of FM technology platforms, including CAFM and mobile workforce management tools Ensure data accuracy, robust performance reporting, and integration of technology into daily operations to drive efficiency, statutory compliance and continuous improvement Customer Service & Stakeholder Engagement Ensure FM services enhance the experience of tenants, customers, and colleagues through proactive communication and responsive service delivery Act as the senior customer service lead for PFM, managing escalations and fostering positive relationships with key stakeholders Hold an expanded remit to act as the senior client-facing lead for external revenue contracts, building and maintaining relationships with new and existing clients to support business growth Represent PFM in external forums and client engagements, ensuring service delivery standards drive customer retention and new contract opportunities People Leadership & Performance Management Lead, inspire, and develop FM operational teams, ensuring clear objectives, regular performance reviews, and effective succession planning Establish and deliver training programmes to build technical, customer service, and compliance capabilities Drive the upskilling of the workforce in integrated service delivery to ensure future capability Create a pipeline of capable leaders by embedding structured succession planning and professional development frameworks Financial & Contract Management Manage operational budgets, ensuring cost control, accurate forecasting, and delivery of value for money Oversee supplier relationships, contract performance, and commercial negotiations to ensure high service quality and contractual compliance Evaluate service delivery models to determine where insourcing offers better value or quality outcomes Skills and experience: Proven leadership experience in multi-site, multi-service FM operations including Hard FM and soft services within a TFM environment Experience with retail & shopping centres Experience with service charge budgets A track record of external business development, including winning new FM contracts and generating revenue growth across multiple sectors Success in the delivery of multi-year transformation programmes and service mobilisation in complex portfolios, as well as insourcing/outsourcing strategies and the redesign of operating models Demonstrable experience in maximising in-house delivery models to improve service quality, control, and cost efficiency Core accountability for CAFM and FM technology implementation with evidenced experience in full lifecycle roll-out Demonstrable commitment to customer service excellence, imparting this ethos throughout PFM Results orientated, demonstrating a commitment to the delivery of KPIs, SLAs and objectives Personable Attributes: Excellent stakeholder engagement and communication skills including effective influencing, negotiation and presentation skills Commercially astute with strong budget and contract management experience Strategic thinker with a pragmatic hands-on approach Ability to demonstrate credibility and gravitas Competent developer of people, training the teams in an informative and engaging manner Ability to work in a fast-paced environment, maintaining a calm and rational demeanour and approach to objectives Keeps abreast of advances in the FM world to ensure PFM retains a competitive advantage Flexible approach to work and the ability to travel to UK wide sites to meet the needs of the business Committed to working in accordance with the Praxis values. Our Values Professionalism | We seek to outperform expectations with individuals able to express themselves whilst always upholding the highest professional standards Ownership | Every asset, problem or opportunity is treated as though it is our own. The group delivers all real estate services in house and never outsources responsibility or blame Entrepreneurialism | We challenge convention constantly encouraging imaginative solutions and rigorous debate in pursuit of better performance. Everyone is empowered to make decisions Meritocracy | Results, hard work and good ideas trump age, experience, and meaningless job titles. We have built a diverse team where everyone encouraged to work collaboratively to reach their full potential Action This Day | We never put off anything until tomorrow that can be done today Benefits Competitive salary discretionary bonus 25 days holiday bank holidays Private Medical Insurance & Healthcare Cash Plan 5% employer pension contribution 3x life assurance This is an opportunity to make a meaningful impact within a forward-thinking real estate business. Applications: We will contact successful candidates within one week of receiving their application. If you do not hear from us within this timeframe, unfortunately your application has not been successful on this occasion. We regret that we are unable to provide individual feedback at this stage, though we are working towards being able to share more detailed feedback in future.
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