208 Field Service Engineer Sedgefield jobs in Sedgefield

• Providing first-line technical support and troubleshooting for hardware, software, and network issues.
• Responding to user requests and issues via phone, email, and ticketing systems.
• Diagnosing and resolving technical problems efficiently and effectively.
• Guiding users through step-by-step solutions and providing clear explanations.
• Installing, configuring, and maintaining computer hardware and software.
• Managing user accounts and permissions.
• Escalating complex issues to senior IT staff or relevant departments.
• Maintaining accurate records of support requests and resolutions in the helpdesk system.
• Creating and updating IT support documentation and knowledge base articles.
• Assisting with IT asset management and inventory.
• Participating in the rollout of new hardware and software.
• Ensuring customer satisfaction through timely and professional support.

• Provide first-level technical support to customers via phone, email, and live chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Guide users through step-by-step solutions to technical problems.
• Escalate unresolved issues to the appropriate internal teams.
• Document all support interactions and resolutions in the CRM/ticketing system.
• Contribute to the development and maintenance of the knowledge base.
• Identify recurring technical issues and suggest potential improvements.
• Ensure a high level of customer satisfaction through efficient and professional support.
• Adhere to IT service management best practices.
• Assist with user

Join a cutting-edge biotech CRO at the forefront of immunotoxicology innovation.
We're seeking a drivenTechnical Support Officerto play a key role in the delivery of high-impact projects for leading pharmaceutical and biotech clients. If you thrive in a fast-paced lab environment, have a passion for science, and love getting the details right, this is your opportunity to contribute to life-changing research.

About the Role:

As aTechnical Support Officer, you'll support the execution of client-facing projects, primarily focusing onimmune safety testing. Your responsibilities will span histopathology (FFPE processing, tissue sectioning, staining), lab operations, and quality control. You'll be working closely with our scientific team to ensure timely, efficient, and high-quality project delivery in line with ISO9001 standards.

Key Responsibilities:

• PerformFFPE processing, sectioning, andH&E/IHC stainingof human tissue (up to 300 blocks/week).

• Support setup with blood and tissue sample prep.

• Maintain clean, well-stocked lab spaces and manage equipment checks.

• Assist withordering systems, stock control, and safe waste disposal.

• Ensure compliance withISO9001and contribute to internal audits.

• Collaborate oncell culture method developmentand maintenance of frozen cell stocks.

• Support health & safety protocols and report incidents proactively.

• Provide induction/training on lab protocols where needed.

Skills and Experience

Technical Skills:

• Solid knowledge and hands on experience ofhistological processingand humantissue culture

• Experience working with FFPE, sectioning, staining

• Strong digital/computer literacy and comfort with lab management systems

Soft Skills:

• Meticulous attention to detail

• High productivity and accuracy under time-sensitive deadlines

• Initiative and flexibility across tasks

• Quality-focused mindset with compliance experience (ISO9001)

Why Join?

• Work alongside ahigh-performing, science-led team

• Collaborate withleading pharma and biotech companies

• Contribute toinnovative immunotoxicology research

• Grow in a dynamic, purpose-driven organisation with continuous improvement at its core

• Resolve customer issues and warranty claims providing fast and effective technical support.
  
• Deliver training, customer visits, and service bulletins supporting proactive customer engagement.
  
• Work daily with internal Engineering teams, providing product and reliability feedback.
  
• Collaborate closely with Sales, supporting customer visits, tenders, and service opportunities.
  
• Prepare reports, service bulletins, and documentation to share knowledge and maintain standards.
  
• Represent the business professionally, always promoting safe working practices.
  

• Salary dependent on experience, circa 44,000.
  
• 33 days annual leave (increasing with service) plus sick pay.
  
• Life insurance and BUPA healthcare cover.
  
• International travel opportunities with exposure to a wide customer base.
  
• Collaborative culture, working closely with both Engineering and Sales.
  
• Long-term career stability within a forward-thinking manufacturer.
  
• Involvement in high-profile customer projects, events, and exhibitions.
  
• Staff awards and recognition schemes.
  

• Engineering qualification (BTEC ONC/HNC or equivalent) or proven hands-on experience.
  
• Experience in forklift trucks, cranes, powered access, specialist vehicles, or materials handling (desirable).
  
• Excellent communication skills, with the confidence to train, present, and liaise with customers.
  
• Flexibility to travel as and when required.
  

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

• Resolve customer issues and warranty claims providing fast and effective technical support.
  
• Deliver training, customer visits, and service bulletins supporting proactive customer engagement.
  
• Work daily with internal Engineering teams, providing product and reliability feedback.
  
• Collaborate closely with Sales, supporting customer visits, tenders, and service opportunities.
  
• Prepare reports, service bulletins, and documentation to share knowledge and maintain standards.
  
• Represent the business professionally, always promoting safe working practices.
  

• Salary dependent on experience, circa 44,000.
  
• 33 days annual leave (increasing with service) plus sick pay.
  
• Life insurance and BUPA healthcare cover.
  
• International travel opportunities with exposure to a wide customer base.
  
• Collaborative culture, working closely with both Engineering and Sales.
  
• Long-term career stability within a forward-thinking manufacturer.
  
• Involvement in high-profile customer projects, events, and exhibitions.
  
• Staff awards and recognition schemes.
  

• Engineering qualification (BTEC ONC/HNC or equivalent) or proven hands-on experience.
  
• Experience in forklift trucks, cranes, powered access, specialist vehicles, or materials handling (desirable).
  
• Excellent communication skills, with the confidence to train, present, and liaise with customers.
  
• Flexibility to travel as and when required.
  

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.