45,385 Guest Relations jobs in the United Kingdom

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

# **HOT0AA0E**

#

**Hourly rate** of u00a313.20 an hour

Please note, this role follows a 4 on, 4 off 12 hour shift Pattern (8AM -8PM).

**A WORLD OF REWARDS**
**Incentive scheme** **Smart uniform** **provided** andlaundered **Free, healthy** **and high quality** **meals** when on duty **Grow your Career** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **Discounted dental and health cover** **High street discounts:** with Perks at Work **Free car park** **Subsidised Taxi** between 12am and 7am **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days) **Guest Experience Day:** 1 night stay with breakfast and dinner **Modern and inclusive** Team Memberu2019s areas

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**

As a Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Cover Duty Manager shifts Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary

**What are we looking for?**

Guest Relations Managerserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency

**EVERY JOB MAKES THE STAY.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Guest Relations Manager_

**Location:** _null_

**Requisition ID:** _HOT0BSY0_

**EOE/AA/Disabled/Veterans**

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

# **HOT0AA0E**

#

**Hourly rate** of u00a313.20 an hour

Please note, this role follows a 4 on, 4 off 12 hour shift Pattern (8AM -8PM).

**A WORLD OF REWARDS**
**Incentive scheme** **Smart uniform** **provided** andlaundered **Free, healthy** **and high quality** **meals** when on duty **Grow your Career** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **Discounted dental and health cover** **High street discounts:** with Perks at Work **Free car park** **Subsidised Taxi** between 12am and 7am **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days) **Guest Experience Day:** 1 night stay with breakfast and dinner **Modern and inclusive** Team Memberu2019s areas

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**

As a Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Cover Duty Manager shifts Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary

**What are we looking for?**

Guest Relations Managerserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency

**EVERY JOB MAKES THE STAY.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Guest Relations Manager_

**Location:** _null_

**Requisition ID:** _HOT0BSY0_

**EOE/AA/Disabled/Veterans**

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
# **HOT0AA0E**
#
**Hourly rate** of £13.20 an hour
Please note, this role follows a 4 on, 4 off 12 hour shift Pattern (8AM -8PM).
**A WORLD OF REWARDS**
+ **Incentive scheme**
+ **Smart uniform** **provided** andlaundered
+ **Free, healthy** **and high quality** **meals** when on duty
+ **Grow your Career**
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **Discounted dental and health cover**
+ **High street discounts:** with Perks at Work
+ **Free car park**
+ **Subsidised Taxi** between 12am and 7am
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Guest Experience Day:** 1 night stay with breakfast and dinner
+ **Modern and inclusive** Team Member's areas
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As a Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Cover Duty Manager shifts
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all Reception meetings and Executive Lounge Meetings
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managerserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**EVERY JOB MAKES THE STAY.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BSY0_
**EOE/AA/Disabled/Veterans**

**Description:**
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
**Duties and responsibilities related to the Guest Relations Officer role**
+ Greet and welcome all guests, especially VIPs, ensuring a warm, personalised, and professional experience.
+ Handle guest inquiries, special requests, and complaints promptly and effectively to ensure complete satisfaction.
+ Coordinate with hotel departments (Front Office, Housekeeping, F&B, Concierge) to deliver seamless, high-quality service.
+ Maintain guest profiles and preferences to support personalised service and loyalty retention.
+ Ensure all guest interactions reflect the hotel's luxury standards and enhance overall guest experience.
+ About you
+ You are a polished, guest-focused professional with excellent communication skills and a passion for luxury hospitality.
**About you**
You are a poised hospitality professional with a natural flair for guest service. With a warm demeanor and exceptional communication skills, you anticipate needs and handle guest interactions with grace, discretion, and efficiency. Your passion for creating unforgettable experiences shines through in every detail, and you thrive in a fast-paced luxury environment.
**Benefits of the Guest Relations Officer role include**
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next Steps:** Apply today for this **Guest Relations Officer** role and start your journey with Hyatt Hotel
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON006876
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Salary: £13.87 an hour Sales incentives
**A WORLD OF REWARDS**
+ **Smart uniform provided**
+ **Free and healthy** **meals** when on duty
+ **Grow your Career** your next position could beas a Housekeeping Manager
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Discounted dental and health cover**
+ **Free Parking**
+ **Accommodation available** with all billsincluded
+ **Guest Experience Day** as part of your induction
+ **Modern and inclusive** Team Member's areas
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BTC4_
**EOE/AA/Disabled/Veterans**

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS.** Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

**Hourly Rate of u00a313.71**

**Please note this is a casual contract**

**A WORLD OF REWARDS** A WORLD OF REWARDS
**We offer** our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost **Opportunity to work additional** hours when you can **Free** **and healthy** **meals** when on duty **Free Parking** (subject to availability) **Modern and inclusive** Team Memberu2019s areas

**What will I be doing?**

As a Guest Relations Manager, you will manage the needs of our Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards.
Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure exceptional service is constantly maintained for Reception, Lobby and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Maintain good communication and work relationships in all hotel areas Comply with hotel security, fire regulations and all health and safety legislation Assist with other departments, as necessary

**What are we looking for?**

Guest Relations Managers working with Hilton Brighton Metropole are always working on behalf of our Guests and working with our Team Members. To successfully fill this role, we need someone who displays & maintains the attitude, skills, and values that follow.
Previous managerial/senior supervisory level experience in a Guest Relations or Hotel Reception function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering exceptional service

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Guest Relations Manager (casual)_

**Location:** _null_

**Requisition ID:** _HOT0BSBC_

**EOE/AA/Disabled/Veterans**

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS.** Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

**Hourly Rate of u00a313.71**

**Please note this is a casual contract**

**A WORLD OF REWARDS** A WORLD OF REWARDS
**We offer** our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost **Opportunity to work additional** hours when you can **Free** **and healthy** **meals** when on duty **Free Parking** (subject to availability) **Modern and inclusive** Team Memberu2019s areas

**What will I be doing?**

As a Guest Relations Manager, you will manage the needs of our Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards.
Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure exceptional service is constantly maintained for Reception, Lobby and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Maintain good communication and work relationships in all hotel areas Comply with hotel security, fire regulations and all health and safety legislation Assist with other departments, as necessary

**What are we looking for?**

Guest Relations Managers working with Hilton Brighton Metropole are always working on behalf of our Guests and working with our Team Members. To successfully fill this role, we need someone who displays & maintains the attitude, skills, and values that follow.
Previous managerial/senior supervisory level experience in a Guest Relations or Hotel Reception function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering exceptional service

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Guest Relations Manager (casual)_

**Location:** _null_

**Requisition ID:** _HOT0BSBC_

**EOE/AA/Disabled/Veterans**

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!.** Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!
**Hourly Rate of £13.71**
**Please note this is a casual contract**
**A WORLD OF REWARDS** A WORLD OF REWARDS
+ **We offer** our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost
+ **Opportunity to work additional** hours when you can
+ **Free** **and healthy** **meals** when on duty
+ **Free Parking** (subject to availability)
+ **Modern and inclusive** Team Member's areas
**What will I be doing?**
As a Guest Relations Manager, you will manage the needs of our Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards...
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure exceptional service is constantly maintained for Reception, Lobby and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Maintain good communication and work relationships in all hotel areas
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers working with Hilton Brighton Metropole are always working on behalf of our Guests and working with our Team Members. To successfully fill this role, we need someone who displays & maintains the attitude, skills, and values that follow...
+ Previous managerial/senior supervisory level experience in a Guest Relations or Hotel Reception function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering exceptional service
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager (casual)_
**Location:** _null_
**Requisition ID:** _HOT0BSBC_
**EOE/AA/Disabled/Veterans**

**Additional Information**

**Job Number** 25118452


**Job Category** Rooms & Guest Services Operations


**Location** London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom, W1K 6JPVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**LONDON MARRIOTT HOTEL GROSVENOR SQUARE u2013 PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE**



Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate Guest Relations Manager to join our magnificent five-star hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.



**ARE YOU ELIGIBLE TO WORK IN THE UK?**



A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.



**JOB SUMMARY**

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.



**CANDIDATE PROFILE**



Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.



**CORE WORK ACTIVITIES**



**Managing Guest Services and Front Desk Operations**

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.



**Maintaining Guest Services and Front Desk Goals**

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Assists with energy conservation efforts by monitoring compliance during property tours.



**Supporting Projects and Policies Related to Guest Experience and Safety**

Supports implementation of the customer recognition/service program, communicating and ensuring the process.

Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Sends copy of MOD report to all departments on a daily basis.

Ensures compliance with all policies, standards and procedures.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Understands and complies with loss prevention policies and procedures.



**Ensuring and Providing Exceptional Customer Service**

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Maintains high visibility in public areas during peak times.

Provides immediate assistance to guests as requested.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Records guest issues in the guest response tracking system.

Reviews comment cards and guest satisfaction results with employees.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.



**Managing and Conducting Human Resource Activities**

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.



**Additional Responsibilities**

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Participates as needed in the investigation of employee and guest accidents.

Performs Front Desk duties in high demand times.



**WHAT WE CAN OFFER YOU:**



A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.



Competitive Salary + 31 days holiday including bank holidays

Accommodation Service Charge after successful completion of probationary period.

Private Medical via AXA

Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat

Length of service rewards and invitations to recognition events

Monthly/yearly recognition schemes

Extensive training both internally and externally

World-class career opportunities internationally within Marriott hotels tailored to your specific needs.

Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!

Professional learning and development opportunities - because a fulfilling career is so much more rewarding

Complimentary meals on duty

Complimentary dry cleaning - we do like to make an impression!

Complimentary use of Gym - because your wellbeing is a priority for us!

Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations

Pension scheme to help you save for the future.

Access to major high street discounts so you can treat your friends and family.



**#LI-Onsite**



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.