45,129 Guest Relations jobs in the United Kingdom

**Additional Information**
**Job Number** 25101201
**Job Category** Rooms & Guest Services Operations
**Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AXVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**W Edinburgh is hiring a Guest Relations Manager to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh.**
**Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.**
**ABOUT THE BRAND**
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
**ABOUT THE ROLE**
The Guest Relations Manager at W Edinburgh will play a key role in ensuring every guest feels like a VIP. You will spend time with our guests, getting to know them on an individual basis and devising creative ways to make their stay feel personalised to them. You will work closely with all other departments to make your vision a reality. You will also manage a team of Guest Relations Agents.
We are looking for someone who is a people-person, creative and understands luxury service!
As Guest Relations Manager, key aspects of your role will include (but are not limited to):
+ Be the key liaison with our most high-profile guests.
+ Work with our F&B team to develop innovative amenity programmes.
+ Build relationships with guests to foster loyalty.
+ Work in partnership with the Welcome Office (Front Office) management team.
+ Assist in the training of junior members of the Welcome Office team to ensure they deliver consistent, personalised service.
+ Act as a role model in how to interact with guests and others.
+ Ensure compliance with all Health and Safety protocols.
+ Develop teamwork throughout your team.
+ Manage all aspects of your team, including payroll, training, recruitment, performance and discipline.
+ Be a W brand ambassador, ensuring the brand's voice is present in your interactions with guests and talent.
Our ideal Guest Relations Manager is someone who has:
+ Lots of creativity.
+ Strong organization and multi-tasking skills.
+ Confidence interacting with guests.
+ Problem resolution skills.
+ Good communication skills - both written and verbal English.
+ Previous experience working in five star, luxury/lifestyle hotels.
+ A positive mindset.
+ A genuine passion for working in hospitality.
In return for your hard work, we give you:
+ World class training and development, including leadership development
+ Unlimited career opportunities (internationally and locally)
+ Bonus plan
+ Enhanced holiday entitlement - starting at 31 days (including bank holidays) and increasing with length of service
+ Company pension scheme
+ Private medical insurance
+ Wellness and mental health programmes
+ Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
+ Discounts for your friends and family
**ABOUT THE PROPERTY**
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel helps redefine the city's hospitality landscape. Accordingly, it fuses the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture.
Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect role for you, then apply to be our Guest Relations Manager today!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. ?We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Description:**
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
**Duties and responsibilities related to the Guest Relations Officer role**
+ Greet and welcome all guests, especially VIPs, ensuring a warm, personalised, and professional experience.
+ Handle guest inquiries, special requests, and complaints promptly and effectively to ensure complete satisfaction.
+ Coordinate with hotel departments (Front Office, Housekeeping, F&B, Concierge) to deliver seamless, high-quality service.
+ Maintain guest profiles and preferences to support personalised service and loyalty retention.
+ Ensure all guest interactions reflect the hotel's luxury standards and enhance overall guest experience.
+ About you
+ You are a polished, guest-focused professional with excellent communication skills and a passion for luxury hospitality.
**Benefits of the Guest Relations Officer role include**
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next Steps:** Apply today for this **Guest Relations Officer** role and start your journey with Hyatt Hotel
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON006876
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London's most famous landmarks such as .

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Join us as aGuest Relations Supervisor at Coworth Park Hotel on a 12 month fixed term contract, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of per.

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The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1500s and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. Georges Chapel both within easy reach for guests who are eager to immerse themselves in all that Windsor has to offer.

About Sutton Ho.

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About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for.

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**Additional Information**

**Job Number** 25082202

**Job Category** Rooms & Guest Services Operations

**Location** London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom, W1K 6JPVIEW ON MAP (
**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management



**LONDON MARRIOTT HOTEL GROSVENOR SQUARE u2013 PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE**



Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.



We are now recruiting for a dynamic and passionate **Guest Relations Manager** to join our magnificent five-star hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.



**ARE YOU ELIGIBLE TO WORK IN THE UK?**



A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.



**JOB SUMMARY**



Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.



**CANDIDATE PROFILE**



**Education and Experience**



High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.



OR



2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.



**CORE WORK ACTIVITIES**



**Managing Guest Services and Front Desk Operations**



Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.



Encourages and builds mutual trust, respect, and cooperation among team members.



Serves as a role model to demonstrate appropriate behaviors.



Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.



**Maintaining Guest Services and Front Desk Goals**



Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.



Develops specific goals and plans to prioritize, organize, and accomplish your work.



Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.



Assists with energy conservation efforts by monitoring compliance during property tours.



**Supporting Projects and Policies Related to Guest Experience and Safety**



Supports implementation of the customer recognition/service program, communicating and ensuring the process.



Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.



Sends copy of MOD report to all departments on a daily basis.



Ensures compliance with all policies, standards and procedures.



Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.



Understands and complies with loss prevention policies and procedures.



**Ensuring and Providing Exceptional Customer Service**



Provides services that are above and beyond for customer satisfaction and retention.



Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.



Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.



Serves as a leader in displaying outstanding hospitality skills.



Sets a positive example for guest relations.



Empowers employees to provide excellent customer service.



Observes service behaviors of employees and provides feedback to individuals.



Maintains high visibility in public areas during peak times.



Provides immediate assistance to guests as requested.



Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.



Records guest issues in the guest response tracking system.



Reviews comment cards and guest satisfaction results with employees.



Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.



**Managing and Conducting Human Resource Activities**



Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.



Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.



Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.



**Additional Responsibilities**



Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.



Analyzes information and evaluating results to choose the best solution and solve problems.



Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.



Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.



Communicates any variations to the established norms to the appropriate department in a timely manner.



Participates as needed in the investigation of employee and guest accidents.



Performs Front Desk duties in high demand times.



**WHAT WE CAN OFFER YOU:**



A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.


Competitive Salary + 31 days holiday including bank holidays
Accommodation Service Charge after successful completion of probationary period.
Private Medical via AXA
Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
Length of service rewards and invitations to recognition events
Monthly/yearly recognition schemes
Extensive training both internally and externally
World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
Professional learning and development opportunities - because a fulfilling career is so much more rewarding
Complimentary meals on duty
Complimentary dry cleaning - we do like to make an impression!
Complimentary use of Gym - because your wellbeing is a priority for us!
Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
Pension scheme to help you save for the future.
Access to major high street discounts so you can treat your friends and family.



**#LI-Onsite**



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.