What Jobs are available for Halfords in Redditch?

We are seeking a proactive and organised Customer Service Coordinator to join our dynamic team. This role is ideal for someone with experience in scheduling appointments for field engineers and managing customer communications related to machine repairs and servicing.

Key Responsibilities:

• Handle incoming customer enquiries via phone and email in a professional and courteous manner
• Schedule and coordinate appointments for engineers to carry out machine repairs and maintenance
• Liaise with engineers to ensure availability and efficient route planning
• Maintain accurate records of service requests, appointments, and customer interactions
• Provide timely updates to customers regarding appointment status and engineer arrival times
• Work closely with internal teams to ensure parts and resources are available for scheduled jobs
• Resolve customer issues and escalate where necessary to ensure high levels of satisfaction

Requirements:

Proven experience in a customer service role, ideally within a technical or engineering environment

• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Ability to work under pressure and manage multiple tasks simultaneously
• Familiarity with scheduling software or CRM systems is a plus
• A team player with a positive attitude and a commitment to delivering outstanding service

The Benefits:

• Competitive salary with annual bonus scheme.
• Bunzl 'Save as you Earn' Sharesave scheme – buy Bunzl shares at a discounted price.
• 28 days holiday per annum (including bank holidays) & holiday purchase scheme.
• Company sick pay scheme.
• Company personal pension plan with free x3 free life assurance scheme.
• Comprehensive training, career development and advancement opportunities.
• Complete range of high street discounts, discounted gym memberships, etc.
• One day's paid time off per annum to undertake voluntary work.

Equal Opportunities:

We are an equal opportunity employer and Disability Confident Committed and welcome applications from individuals of all backgrounds, experiences, and perspectives. If you require any accommodations or adjustments during the application process, please let us know.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee stock purchase plan
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Application question(s):

• What experience do you have managing customer queries and booking in services to attend them to resolve their query?

Work Location: In person

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively and efficiently.
• Process orders, returns, and exchanges according to company procedures.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Gather customer feedback and report it to the relevant departments for service improvement.
• Collaborate with team members to share knowledge and best practices.
• Adhere to all company service standards and performance targets.
• Assist with administrative tasks related to customer service operations.
• Contribute to a positive and supportive team environment.
• Continuously enhance product knowledge to provide informed assistance.
• Escalate complex issues to senior team members when necessary.

• Previous experience in a customer service or call centre role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with customers.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using computer systems, including CRM software and MS Office.
• Good problem-solving and decision-making abilities.
• Ability to multitask and manage time effectively.
• Reliable and punctual with a strong work ethic.
• Ability to work independently and as part of a team.
• Adaptability to changing customer needs and company procedures.
• A positive and resilient attitude.

Up to £55,000 + Benefits | Leadership | Customer Excellence | Process Improvement

Are you a straight-talking, people-focused leader who thrives in a fast-paced, customer-driven environment?
Do you take pride in running a motivated team and love turning good service into exceptional service?

If so, this could be the perfect opportunity for you.

We’re partnering with a respected manufacturer and distributor within the electrical and industrial supply sector .
They’re a well-established organisation with around 60 employees , known for high standards, a no-nonsense culture, and a commitment to customer satisfaction.

As Customer Services Manager , you’ll lead a team of eight across sales administration and internal sales , ensuring the department delivers a best-in-class experience for every customer.

You’ll review and enhance processes and SOPs , introduce data-led KPIs , and create an environment where customer excellence, ownership, and accountability come naturally.

Leading and developing a team of 8 across customer service and internal sales

Reviewing and improving customer service processes and SOPs

Creating and tracking meaningful KPI frameworks to drive performance

Ensuring customers receive consistent, efficient, high-quality service

Working closely with sales, marketing, and operations to improve communication and results

Using data and insight to identify trends, successes, and areas for improvement

Proven leadership within customer service, internal sales, or sales administration

Background in electrical wholesale, distribution, or building products preferred

Data-driven mindset – confident creating and analysing reports to drive performance

Straight but fair management style – credible, hands-on, and accountable

Excellent communication, organisational, and problem-solving skills

Someone who values structure, clarity, and high standards

Real autonomy to shape how customer service operates

Visible, senior role with direct impact on business performance

Supportive leadership team that values results over politics

Clear development and growth potential as the company expands

Location: Office-based in the West Midlands (commutable from Wednesbury, Dudley, Walsall, Wolverhampton, Birmingham)
Salary: Up to £55,000 + benefits
Interview Process: 2 stages

To discuss the role:
Craig McDonald –

We’re working with a forward-thinking client who is looking for a Customer Service Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.

In this role, you’ll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.

There’s plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.

About you:

• Experience in a client-facing or service desk role (desirable, not essential)
• Great communication skills – written and verbal
• Strong organisation and time management
• A team player who can build positive relationships with colleagues and clients
• Passion for delivering excellent service
• Confident with Microsoft Office (Word, Excel, Outlook etc.)
• ITIL awareness would be a bonus, but not essential

Don’t worry if you don’t tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.

What’s on offer

• Competitive Salary
• Hybrid working (home and office)
• Private medical insurance (after probation)
• Pension scheme (matched up to 5%)
• Life cover
• Shopping discounts and wellbeing support
• Cycle to Work scheme + shower facilities at the city office
• Company-paid travel and accommodation for training/meetings when needed

Why apply?
This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.

Customer Service Agent

Key Information

This role comes with a basic salary of £21,941 per annum plus benefits (including RI Rewards, bonus scheme and the opportunity to earn more money with our company grading scheme)

Rentokil Initial, are a FTSE 100 Group with a small-company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.

Expected OTE: £3,800 per annum, with bonus and commission schemes available after probationary period

Working hours: 40 hour contract working Flexible hours Monday to Friday from 0800 - 1800 

Location: Hybrid working at our Birmingham Bromford Lane office, you will be expected to work at our office 2 days per week

The Role

You will be a key member of our Contact Centre team, responsible for providing world-class level service to our customers. You will be responsible for taking inbound calls and making outbound calls resolving a range of customer queries in your section alongside colleagues, working together towards your combined goals. You will be the first point of contact for all new, existing and prospective customers,providing service through your learnt understanding of all business services, products and procedures, resolving as many issues as possible at the first point of call.

Requirements

Key Requirements

• Ideally you will have experience working in a call centre or customer service environment however this is not essential
• Ability to work from home, this includes a dedicated workspace with suitable internet connection 
• Strong communication skills, both oral and written
• Consistent achiever who is motivated to achieve targets
• Ability to use initiative and make decisions quickly
• Someone who is open to change and innovation
• Computer literate with a good typing speed and someone who is comfortable using multiple systems

Benefits

Benefits Include

• Monthly bonus scheme of up to £1 20 per annum after probationary period
• Enrolment to our company contributory pension scheme
• Salary grading following completion of your probation period, we pride ourselves on offering our employees the opportunity for progression at a pace that is right for them
• RI Rewards - provides access to cashback and discounts from 3,000+ retailers
• Refer a Friend - to work for Rentokil Initial (can earn up to 000)
• Long service recognition  - which includes an extra five days of annual leave entitlement following the completion of five years of service
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. 
• Excellent training and support from day one

A Company Putting “People First” 

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives.  Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. 

As a business we focus on the Right People, doing the Right Things and in the Right Way.  We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.  

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

Customer Service Agent - CVC

Key Information

This role comes with a basic salary of £21,941 per annum plus benefits (including RI Rewards, bonus scheme and the opportunity to earn more money with our company grading scheme)

Rentokil Initial, are a FTSE 100 Group with a small-company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.

Expected OTE: £3,800 per annum, with bonus and commission schemes available after probationary period

Working hours: 40 hour contract working Monday to Friday 9am until 6pm, we can also offer 37.5 hours per week and some part time hours may be considered, please note salary would be pro rata for these hours

Location: Hybrid working at our Birmingham Bromford Lane office, you will be expected to work at our office 2 days per week

The Role

You will be a key member of our CVC Contact Centre team, responsible for providing world-class level service to our customers. You will be responsible for making outbound calls in order to obtain feedback from our customers on how they feel our service has been delivered. You will be provided with a script to use whilst doing this and you will be responsible for making calls across all of our RI businesses. 

Requirements

Key Requirements

• Ideally you will have experience working in a call centre or customer service environment however this is not essential
• Ability to work from home, this includes a dedicated workspace and good internet connection
• Strong communication skills, both oral and written
• Consistent achiever who is motivated to achieve targets
• Ability to use initiative and make decisions quickly
• Someone who is open to change and innovation
• Computer literate with a good typing speed and someone who is comfortable using multiple systems

Benefits

Benefits Include

• Monthly bonus scheme of up to £ 920 per annum after probationary period
• Enrolment to our company contributory pension scheme
• Salary grading following completion of your probation period, we pride ourselves on offering our employees the opportunity for progression at a pace that is right for them
• RI Rewards - provides access to cashback and discounts from 3,000+ retailers
• Refer a Friend - to work for Rentokil Initial (can earn up to 000)
• Long service recognition  - which includes an extra five days of annual leave entitlement following the completion of five years of service
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. 
• Excellent training and support from day one

A Company Putting “People First” 

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives.  Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. 

As a business we focus on the Right People, doing the Right Things and in the Right Way.  We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.  

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

We’re looking for a proactive and customer-focused Customer Service Coordinator to join our Divisional Project Team based in Wolverhampton.

In this role, you’ll be the first point of contact for customers, handling enquiries and concerns received via telephone and email. You’ll coordinate with contractors to resolve snagging issues and defects in customers’ homes, ensuring timely and effective resolutions. You’ll also respond to development-related concerns, helping maintain our commitment to customer satisfaction and quality service.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Previous experience working within a similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Touch Typing
• A calm and cheery personality
• Patience and calmness under pressure
• A sense of humour
• Good planning and organisations skills
• Problem solving and decision-making skills
• A polite, tactful and assertive attitude
• Excellent communications skills
• Good team working skills

• 5 GCSE’s or equivalent including Maths & English
• Experience working for a residential house builder ideally within the customer facing environment
• An understanding of building regulations and legal obligations.
• A good understanding of written English Grammar

• To address and respond to Customer issues in a prompt and organised way.
• To deliver an excellent customer service, understanding and empathy to our customers
• To liaise with internal departments and form excellent working relationships as part of the larger team.
• To communicate effectively and regularly with colleagues and management
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution
• Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• Arrange and manage appointments for our in-house Technicians.
• Keep our database system up to date at all times.
• Carry out general administrative duties.
• Work directly with the Customer Service Project Manager to ensure our KPI’s are in line with company guidelines
• Learn and at all times adhere to the company Health and Safety requirements.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

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