1901 Halfords jobs in Redditch

Customer Service

Walsall, West Midlands £13 Hourly Pertemps Walsall

Posted 12 days ago

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Job Description

temporary
Customer Service administrator
Walsall
08:30 am-17:00 pm
12.50 - 13 per hour

My client based in Walsall are looking for a customer service administrator to join their team.


Customer Service administrator

Duties of a customer service administrator include:


Data entry

Attention to detail
Overseeing a shared email
Taking inbound calls
Handling enquiries
Inputting orders into system

Customer service excellence
Quoting for orders
Attention to detail


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Customer Service

Droitwich, West Midlands £26728 Annually Four Squared Recruitment Ltd

Posted 13 days ago

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Job Description

permanent
Customer Service
Location
: Droitwich
Job Type : Full-time, Office-based
Salary : £26,728
Hours : 40 hours per week (including some evenings and weekends)

We are recruiting on behalf of our client for a Claims Handler to join a fast-paced and customer-focused business providing emergency and alternative accommodation services.

This role is perfect for someone with excellent communication skills and a calm, empathetic approach who enjoys helping others and working as part of a close-knit team. You will manage accommodation claims efficiently, ensuring customers receive the support they need when they need it most.

Key Responsibilities:
  • Handle claims from initial instruction through to resolution, providing exceptional service throughout.
  • Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
  • Ensure service level agreements are consistently met and daily claim boards are accurately updated.
  • Contribute to the Out of Hours service on a shared rota.
  • Take part in training and regular performance reviews to continuously improve service delivery.
Requirements:
  • Minimum 1 year of experience in a customer service role.
  • Strong communication skills, both written and verbal.
  • Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
  • IT literate and confident using systems and email.
What’s on Offer:
  • Competitive salary based on experience
  • Collaborative, values-driven team environment
  • On-site parking and a well-equipped office
  • Full training and development support
  
If interested, contact Lizzie at Four Squared Recruitment – (url removed) or call (phone number removed)
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Customer Service - Internal

Sandwell, West Midlands £25000 - £26000 Annually Evolve Personnel

Posted today

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Job Description

permanent

We are seeking a dedicated and enthusiastic Internal Customer Service Representative to join a dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding service to our customers. This role involves engaging with clients, resolving inquiries, and ensuring a positive experience for customers.

Responsibilities

  • Respond to inquiries and engaging with existing customers to ensure customer expectations are met
  • Provide accurate information regarding products and services, ensuring customers have the knowledge they need.
  • Handle complaints and resolve issues effectively while maintaining a positive attitude.
  • Maintain relationships with existing customers to encourage loyalty, trust and repeat business
  • Work closely with the Sales and Quotation department to ensure customer requirements are met
  • Monitor sales activities and customer spends/trends

Qualifications

  • Proven experience in a customer service role is preferred.
  • Previous experience in the Electrical industry would be an advantage
  • Able to communicate and influence effectively
  • Knowledge of MS Office (Outlook, Excel, Word and Social media platforms)
  • Excellent telephone manner and communication skills

If this role would be of interest please apply with your up to date CV.

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Customer service advisor

West Midlands, West Midlands £13 Hourly Adecco

Posted today

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Job Description

temporary

Job Title: Sales and Service coordinator

Location: Sutton Coldfield

Contract Details: Temp-to-Perm

Salary: 13.00ph

Monday - Friday - shifts between the hours of 8:00am-20:00pm

Multiple roles available!

About Our Client:
A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers.

Responsibilities:

  • Handle inbound enquiries and sales from prospective customers interested in our plan services.
  • Follow up on email leads and make outbound calls to warm prospects.
  • Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.
  • Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.
  • Participate in a rigorous QA process with monitored calls and feedback.
  • Excellent customer service skills

Essential (Knowledge, skills, qualifications, experience):

  • Previous contact centre experience, both inbound and outbound.
  • Strong communication skills with the ability to build trust and rapport with customers.
  • Comfortable working in a performance-monitored environment.
  • Ability to handle sensitive conversations with empathy and professionalism.

Desirable (Knowledge, skills, qualifications, experience):

  • Background in regulated environments such as banking or insurance.
  • Experience in sales or customer service roles that require adherence to compliance standards.

Technologies:

  • Familiarity with CRM systems and communication tools.
  • Proficient in Microsoft Office Suite and related software.

Benefits & Perks:

  • Comprehensive training and development programme
  • Opportunity for permanent employment after the initial contract
  • Supportive team environment
  • Boost Benefits with Agency - cashback options

How to apply:
If you are passionate about customer service and want to make a difference in people's lives, we invite you to apply! Please send your CV and a cover letter detailing your relevant experience . Interviews will be conducted on-site during the week of 6th October, with a go-live date set for 20th October 2025. We look forward to welcoming you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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Customer Service Coordinator

Birmingham, West Midlands £25000 - £28000 Annually Jark PLC

Posted 1 day ago

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Job Description

permanent
My client, a transport and logistics company based near Oldbury is looking to recruit a Customer Service Coordinator on a Permanent basis

The hours required are Mon-Fri (Apply online only)

The main responsibilities of the role include

- dealing with phone and email enquiries
- responding to queries in a timely and professional manner
- Updating company's CRM
- Supporting with general admin duties

As a suitable person you will offer the following

- Previous experience in a similar role ideally within transport and logistics
- strong customer focus with the ability to build and develop working relationships
- Strong IT skills incl MS Offices

This positon requires you to work on-site and the salary on offer is from 25,000

Keywords
Customer Services, Admin, Transport, Logistics
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Customer Service Advisor

Bermuda, West Midlands £28275 Annually Brellis Recruitment

Posted 1 day ago

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Job Description

permanent
Customer Service Advisor

Location:  Nuneaton
Salary:  £28,275

Hours:  Monday to Friday, shift rota between 08:00 – 18:00

Role Overview:

We are looking for a highly motivated Customer Service Advisor  to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.

Key Responsibilities:
  • Manage customer relationships and communication for all aspects of service and delivery.
  • Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
  • Maintain performance metrics and complete daily tasks efficiently.
  • Assist with customer campaigns, including order processing and stock data management.
  • Support KPI reporting and escalate issues when necessary.
  • Identify customer issues and contribute to service improvement initiatives.
  • Maintain detailed documentation for customer service processes.
  • Participate in ongoing training and professional development.
  • Work closely with cross-functional teams to resolve queries and enhance service delivery.
  • Adapt to business needs and support a culture of continuous improvement.
  • Ensure compliance with health and safety policies.
Requirements:
  • Strong customer service background with the ability to manage relationships at all levels.
  • Excellent communication and problem-solving skills.
  • Ability to adapt to change in a fast-moving environment.
  • Process-driven with a focus on service improvement and efficiency.
  • Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
  • Relevant customer service qualification or equivalent experience.
  • Full UK driving license or ability to travel if required.

INDL
 

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Customer Service Administrator

Worcestershire, West Midlands Adecco

Posted 2 days ago

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Job Description

permanent

We're looking for a proactive and customer-focused individual to join our clients team as a Customer Service Administrator. In this role, you'll be the first point of contact for customers, managing orders, resolving issues, and working closely with internal teams to ensure everything runs smoothly.



Key Responsibilities:

  • Manage customer orders from start to finish using internal systems.
  • Collaborate with planning, logistics, and sales teams to meet customer expectations.
  • Keep customers updated on order progress and proactively manage any delays.
  • Lead regular performance reviews with customers and internal stakeholders.
  • Share customer forecasts and updates with relevant departments.
  • Support stock level and aged inventory management.
  • Handle customer complaints efficiently and professionally.
  • Coordinate returns and urgent deliveries when required.
  • Request credit/debit notes and assist with invoice queries.
  • Understand and manage customer contracts and service agreements.
  • Continuously seek ways to improve service and internal processes.
  • Support with additional tasks as needed.


What We're Looking For:

  • Experience with SAP and Salesforce is a strong advantage.
  • Confident using Excel and other Microsoft Office tools.


Key Skills:

  • Strong customer focus and communication skills.
  • Results-driven and proactive mindset.
  • Excellent time management and organisational abilities.
  • Team player with a positive, can-do attitude.

Please contact Gemma at Adecco if you would like to know more!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This advertiser has chosen not to accept applicants from your region.
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Customer Service Administrator

Lye, West Midlands £12 Hourly MET Recruitment UK LTD

Posted 6 days ago

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Job Description

permanent

Customer Service Administrator

Lye

Temp to Perm

Monday to Thursday (occasionally required to work Fridays)

40 hours per week

£12.21 per hour (salary will be reviewed after the temporary period)

We are currently seeking a proactive and detail-oriented Customer Service Administrator to join our client in Lye. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service and is looking for a long-term role with the potential to become permanent.

Job duties:

  • Respond promptly and professionally to customer enquiries via telephone and email
  • Accurately input customer orders into the internal system
  • Keep customers informed on the status of their orders
  • Provide customers with proof of delivery when required
  • Carry out general administrative tasks to support the wider team

Personal specification:

  • Previous experience in a customer service or administrative role is desirable, but not essential
  • Excellent communication skills, both verbal and written
  • Strong attention to detail and high level of accuracy in data entry
  • Proficient in Microsoft Office and comfortable using computer systems
  • Ability to manage time effectively and prioritise tasks

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful

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Customer Service Advisor

Tamworth, West Midlands £25000 - £27000 Annually SF Recruitment

Posted 7 days ago

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Job Description

permanent

SF Recruitment have partnered with a brilliant, growing organisation in Tamworth who are looking to recruit a Customer Service Advisor on a permanent basis.

Salary: £25,000-£27,000
Working pattern: full time Monday to Friday, site based

Responsibilities will include:

- Answering Switchboard overflow
- Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public
- Dealing with all email enquiries
- Processing internet orders using Sage and our in-house systems
- Processing email orders using in house system
- Filing all paperwork on to our archive system
- Processing sample requests and internal picks
- Booking in deliveries for customers who require it
- Preparing quotes in Sage and in-house systems
- Providing information on part numbers etc. and some basic technical details
- Setting up customers for online ordering
- Promotions and mailshots for customers in designated areas
- Dealing with the carriers, chasing deliveries and obtaining POD's
- Maintain customer database to keeping contact details updated
- Overseeing forward orders, call offs and projects for your customers
- Monitoring customer's orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts
- Working with other departments to ensure excellent efficient service from initial enquiry to despatch and after care service
- Entry of all debit notes, both emailed and posted, on to our in-house system
- Monitoring Returns email inbox and ensuring all queries are dealt with promptly
- Running credits from our in-house system and Sage
- Scanning debits and corresponding paperwork on to our archive system
- Deal with all incoming debit queries (via telephone and email) both internal and external
- Liaising with carriers and Quality department in organising collection of faulty goods
- Liaising with External Sales team on stock cleanse debits and compensating orders
- Liaise with External Sales team to resolve aged debit queries
- Investigating price queries with Customer Service, and the Commercial team
- Co-ordination of faulty returns and liaising with Quality departments on fault testing
- Dealing with POD requests from carriers
- Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution
- Regularly chase all outstanding returns/queries by phone and email
- Produce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve
- Scanning and validating documents on to our archive system
- Cover for the Bespoke Product Team in the creation and completion of works orders to rework a product
- Any other ad-hoc office administrator/customer service duties as and when required to support the wider team

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Customer Service Administrator

Tamworth, West Midlands £26000 - £27000 Annually SF Recruitment

Posted 7 days ago

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Job Description

permanent

SF Recruitment have partnered with a brilliant, growing organisation in Tamworth who are looking to recruit a Customer Service Administrator on a permanent basis.

Salary: £26,000-£27,000
Working pattern: full time Monday to Friday, site based

Responsibilities will include:

- Providing comprehensive administrative support, coordinating with various departments
throughout the organization
- Generating and analysing reports to identify trends and proactively address potential issues
and compiling statistical data for board meetings
- Monitoring marketing board stock levels, back orders, raising works orders when required
and provide regular updates to the relevant departments
- Coordinating and scheduling deliveries with key customers
- Liaise with the warehouse to investigate delivery incidents, identify issues, analyse trends,
collate information to report findings to senior team
- Coordinate goods collections with external carriers, collaborate with internal teams,
monitor carrier performance, and produce data-driven reports to support the improvement
of collections
- Handling the processing of replacement orders through SAGE and internal systems
- Monitoring arranged collection data, such as failed collections and reoccurring issues
- Prepare and finalize the necessary courier customs documentation for Irish deliveries and
returns
- Oversee the allocation of all email inquiries from the admin inbox
- Managing daily delivery reports from carriers, liaising with carriers, Customer Service, and
the warehouse to resolve any delivery issues. Handling all claims and cross-checking carrier
invoices against the claims to ensure accuracy, in collaboration with the admin team
- Working collaboratively with the warehouse, upgrading/amending customer orders, running
reports and ensuring customer orders are despatched without issue
- Handling sample requests, processing marketing orders, and managing internal orders
across affiliated companies
- Analyse carrier performance data, identifying trends and root causes of failed deliveries,
such as address issues, weather delays, or logistic failures
- Coordinating with carriers, tracking deliveries, obtaining Proof of Deliveries (PODs), and
managing claims arising from any failed deliveries
- Scanning and verifying documents for upload to our archive system
- Providing support for house accounts
Job Description Template v.(phone number removed) Page | 2
- Update and manage HS Code information on the Government TSS portal to ensure seamless
deliveries to Northern Ireland
- Ensuring that NI declarations are submitted accurately and do not require any further
intervention
- Collaborate with other departments, including customer service, quality, and warehouse
support, to ensure smooth operations and customer satisfaction
- Work with various departments to troubleshoot and resolve operational challenges,
ensuring minimal disruption to customers
- Managing and replenishing stationery inventory
- Managing switchboard overflow and providing full reception support, including greeting and
checking in visitors, as well as handling incoming mail
- Perform any other administrative tasks as needed to support customer service and the
broader team

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