User Researcher - Public Sector

Hursley, South East IBM

Posted 2 days ago

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**Introduction**
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
An Experience Consultant specializing in Research is responsible for conducting a range of methodologies to gather customer insights for creating engaging and interactive digital experiences, including web, mobile, and other digital platforms. These techniques may encompass ethnographic research, generative research, quantitative research, workshops, secondary research, surveys, focus groups, social listening, prototyping, usability, and accessibility testing. The role requires interpreting and analysing research data, extracting valuable insights, and applying analytical skills and technical or statistical backgrounds to uncover user needs and behaviours. Ultimately, the Experience Consultant in Research plays a crucial role in shaping brand experiences and communications that resonate with target audiences.
* Conduct user research using both qualitative and quantitative methods including interviews, surveys, usability testing, and analytics analysis.
* Employ user-centered design methodologies to inform design decisions, focusing on empathy, iterative design, and evidence-based practices.
* Develop and implement strategies to identify and document user needs, pain points, and expectations.
* Design and maintain user personas, user journey maps, and experience trackers to visualize and communicate user insights effectively.
* Collaborate with cross-functional teams, including designers, developers, product managers, and stakeholders, to ensure user needs are considered at all stages of the development process.
* Conduct heuristic evaluations and cognitive walkthroughs to improve interface design and user flow.
* Stay abreast of emerging trends and best practices in user research and user-centered design.
This role requires a candidate who is passionate about understanding human behaviour and how to leverage those insights to create meaningful, effective, and accessible digital solutions for the public sector.
If you're a detail-oriented, empathetic, and analytically
**Required technical and professional expertise**
* Experience in user research, preferably within the public sector.
* Experience with research a range of research techniques e.g. interviews surveys usability tests etc.
* Strong analytical and storytelling skills.
* Familiarity with UX design and agile development processes.
* Ability to work independently and autonomously.
* Proven experience with user-centered design methodologies and their application in a professional setting.
* Strong analytical skills to interpret research findings and translate them into actionable insights.
* Excellent communication and presentation skills to effectively share findings with diverse audiences.
* Proficiency with research tools and techniques such as A/B testing, card sorting, and contextual inquiry.
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
**Preferred technical and professional experience**
* Certified Professional in User Experience by the International Association of UX Professionals (UXPA).
* Certification in User Research by a reputable organisation.
* Google Analytics Individual Qualification (GAIQ) certification.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Senior DevOps Engineer - Public Sector

Hursley, South East IBM

Posted 1 day ago

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Job Description

**Introduction**
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
We're seeking a Senior DevOps Engineer to significantly contribute to our DevOps efforts. In this role, you'll lead smaller projects, guide junior engineers, and shape our technical direction in DevOps practices. You will also actively participate in the entire DevOps lifecycle, focusing on automating and streamlining software delivery pipelines using modern DevOps tools and methodologies.
Responsibilities
* Working with infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).
* Setting up and maintaining monitoring and alerting tools (e.g., Prometheus, Grafana, Nagios).
* Managing log management and aggregation tools (e.g., ELK Stack, Splunk).
* Understand and implement security best practices in accordance with DevOps principles.
* Implement Continuous Integration and Continuous Deployment (CI/CD) processes.
**Required technical and professional expertise**
* Proven experience in DevOps practices and CI/CD pipeline development.
* Strong scripting, programming and technical skills (e.g., Bash, Python, PowerShell).
* React JS, Javascript, Python, NodeJS, BDD/TDD, CI/CD Pipeline, Docker, Podman, Buildah, Ansible , Terraform
* Exposure to containerization technologies (e.g., Docker, Kubernetes).
* Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud).
* Excellent knowledge of version control systems (e.g., Git).
* Experience with detecting and resolving security vulnerabilities
As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
**Preferred technical and professional experience**
* Experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, CircleCI).
* Familiarity with configuration management tools (e.g., Ansible, Puppet, Chef).
* Knowledge of infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).
* Experience with monitoring and logging tools (e.g., Prometheus, ELK Stack, Datadog).
* Passion for continuous learning and professional development.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Public Sector Junior Management Consultant Apprentice

Hursley, South East IBM

Posted 1 day ago

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Job Description

**Introduction**
IBM is a leading global technology company that helps organisations transform their businesses with innovative solutions and expertise. We are seeking a highly motivated and ambitious individual to join our Consulting business as a Junior Management Consultant Apprentice in our Public Sector. You will be working 4 days a week at IBM on a client facing project. You will also spend one day a week studying for your Junior Management Consultant apprenticeship on IBM's OFSTED Outstanding apprenticeship programme.
**Your role and responsibilities**
* Project Support: Assist management consultants in the delivery of projects, including data collection, analysis, and reporting.
* Client Engagement: Build relationships with clients and understand their business needs and challenges.
* Data Analysis: Analyse and interpret complex data to identify trends and insights that inform business decisions.
* Solution Development: Develop and implement solutions to client problems, including process improvements and technology implementations.
* Communication: Communicate complex ideas and recommendations to clients and stakeholders through effective written and verbal communication.
* Team Collaboration: Work collaboratively with cross-functional teams, to deliver projects and meet client needs.
* Learning and Development: Participate in training and development programs to enhance skills and knowledge in areas such as artificial intelligence, , consulting methodologies, and technology trends.
* Commercial Awareness: Develop an understanding of commercial principles and practices.
Your apprenticeship:
IBM is an OFSTED Outstanding Employer provider. You will complete IBM's Junior Management Consultant apprenticeship programme, involving in-person and online training courses, Action Learning Sets, digital badges and the support of your own dedicated career manager.
Your Junior Management Consultant apprenticeship will provide you with skills and knowledge in the following areas:
The business environment, management consultancy, finance, project management, communication, team working, business analysis, client relationship building, personal management, IT technical capabilities, report writing.
Competitive Benefits Package:
-Competitive Starting Salary: £26k
-Generous Holiday Allowance: 25 days per year
-Flexible Benefits: including healthcare and other perks
-IBM Rewards: Enjoy discounts and benefits at high-street shops and cinema
**Required technical and professional expertise**
Requirements
* All our apprenticeships are office based (if not on a client site) a minimum of 3 days a week, these are NOT remote roles. You need to live within commutable distance to one of our locations. 
* Locations: Hursley or Warwick *
* You will need to be mobile as all our apprenticeship roles will be client focused, and you may find yourself working at client sites or other IBM locations which could require extensive travel and staying away from home during the week. 
* Valid and eligible residency status and the right to work in England 
* Roles require eligibility for Security Clearance.   
* You must be authorised to work in the UK without sponsorship.  
* Maths & English GCSE or equivalent (level 4 or above.). (We may request a certificate of equivalency which it is your responsibility to provide.)
* Completed Further Education before starting at IBM 
* You cannot have already started or completed an apprenticeship or university course in a similar area. 
You don't need to be studying technology, computer science or STEM subjects but you must have a keen interest and passion in technology. We're seeking talented individuals who are curious about Tech.
Start dates for 2025
We are looking for Apprentices who will start on the 6th of October 2025, with a 2-week induction - please note we cannot make any exceptions to this start date.
We recommend you apply as soon as possible as our apprenticeship opportunities are very popular and we will close for applications as soon as we have sufficient candidates. Please make sure to attach a CV to your initial application form. If you are selected to proceed to the next stage of our selection process, you will receive an email requesting you submit an application form within 48 hours, so please make sure to monitor your email!
* Hursley or Warwick are the ONLY available locations.
**Preferred technical and professional experience**
None
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Senior Front End Developer - Public Sector

Hursley, South East IBM

Posted 17 days ago

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Job Description

**Introduction**
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
As a Senior Front End Developer, you'll be at the forefront of our digital product development, driving innovation and excellence in front-end engineering. You will be responsible for delivering high-quality frontend solutions by setting the coding standard, shaping the architecture, guiding engineering practices, and lead the team through complex technical challenges in large scale digital transformation projects. As part of a project senior technical leadership team, you will also contribute to stakeholder management and strategic planning at
This advertiser has chosen not to accept applicants from your region.

Remote Strategy Consultant - Public Sector Innovation

SO14 2AY Southampton, South East £75000 Annually WhatJobs

Posted 5 days ago

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full-time
Our client, a leading management consultancy focused on public sector transformation, is seeking an experienced Strategy Consultant to join their dedicated remote team. This role is ideal for a professional passionate about driving innovation and efficiency within government and public services. You will work with clients to diagnose challenges, develop strategic roadmaps, and implement solutions that improve service delivery and citizen outcomes. Key responsibilities include conducting comprehensive analyses of public sector operations, identifying opportunities for digital transformation, process re-engineering, and organisational change. You will engage with senior stakeholders to build consensus and champion change initiatives. This position is fully remote, allowing you to contribute from anywhere.

The ideal candidate possesses a strong understanding of public sector operations, policy implementation, and the challenges facing government bodies. Proven experience in strategy development, operational improvement, or digital transformation consulting is essential. Excellent analytical, research, and problem-solving skills are required, along with the ability to translate complex issues into actionable recommendations. Strong presentation and communication skills are paramount, especially for conveying insights and strategies to public sector leaders. Experience in change management and stakeholder engagement within a government context is highly valued. You will thrive in a remote environment, demonstrating self-discipline, excellent time management, and a proactive approach to client engagement and project delivery. This is a significant opportunity to shape public policy and services through strategic consultancy.

Key Responsibilities:
  • Advise public sector clients on strategic planning and operational improvement.
  • Conduct in-depth analysis of public service delivery models and identify areas for enhancement.
  • Develop strategic recommendations for digital transformation, policy implementation, and organisational change.
  • Facilitate workshops and stakeholder engagement sessions to gather insights and build consensus.
  • Create compelling business cases and implementation roadmaps for proposed initiatives.
  • Support clients in the successful execution of strategic projects and change programmes.
  • Stay informed about public sector trends, policy changes, and technological advancements.
  • Contribute to the firm's thought leadership and business development efforts in the public sector.

Qualifications:
  • Substantial experience in management consulting, strategy, or public policy advisory.
  • Demonstrated understanding of public sector operations and challenges.
  • Proven ability to develop and implement strategic initiatives.
  • Excellent analytical, research, and problem-solving skills.
  • Strong communication, presentation, and stakeholder management capabilities.
  • Experience with digital transformation or process improvement methodologies.
  • Master's degree in Public Administration, Policy, Business, or a related field.
This advertiser has chosen not to accept applicants from your region.

Public Relations Manager (Tech Sector)

SO14 2AA Southampton, South East £50000 Annually WhatJobs

Posted today

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full-time
Our client, a dynamic player in the technology industry, is seeking a strategic and results-driven Public Relations Manager to lead their media and communications efforts. This is a fully remote position, offering flexibility and the chance to shape the narrative of a forward-thinking company.

You will be responsible for developing and executing comprehensive PR strategies to enhance the company's brand reputation, visibility, and market position. Key duties include crafting compelling press releases, media pitches, and thought leadership content. You will build and maintain strong relationships with journalists, bloggers, influencers, and other media stakeholders across various channels. Managing crisis communications, monitoring media coverage, and analyzing the effectiveness of PR campaigns will also be core responsibilities. The ideal candidate will have a proven track record in PR, a deep understanding of the tech landscape, and excellent writing, storytelling, and interpersonal skills. Experience in developing and implementing successful media relations strategies for B2B or B2C technology companies is essential.

Qualifications:
  • Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
  • Proven experience as a PR Manager or in a senior PR role, preferably within the technology sector.
  • Demonstrated success in developing and executing PR strategies that increase brand awareness and positive media coverage.
  • Excellent written and verbal communication skills, with strong storytelling abilities.
  • Proven ability to build and maintain relationships with media contacts and influencers.
  • Experience in crisis communications and media management.
  • Proficiency in media monitoring and PR analytics tools.
  • Strong understanding of digital media and social media platforms.
  • Ability to work independently and manage multiple projects simultaneously in a remote environment.
  • Creative thinking and a strategic mindset.
This is an outstanding opportunity to lead the PR function for a growing tech company, driving impactful communications and contributing to its overall success.
This advertiser has chosen not to accept applicants from your region.
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