2187 Help Desk Manager jobs in Longnor

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
li>Responding to customer queries via phone/email
• Responding to any issues regarding pricing  or orders
li>Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.

Working as part of the Customer Service and Sales Department, you will be responsible for accurately booking customer orders and promptly addressing customer service enquiries with professionalism, predominantly through email and other various channels. This role is ideal for someone with a passion for customer care who excels in a fast-paced environment.

Key Responsibilities:

• Accurately process customer orders received via email and occasionally by phone, ensuring all details are correct and orders are fulfilled in a timely manner.
• Handle customer queries, such as chasing orders, tracking deliveries, and providing updates on lead times for back orders through various channels, including email, live chat, social media, and phone calls.
• Address and resolve issues related to completed deliveries, ensuring customer satisfaction.
• Manage customer complaints courteously and professionally, ensuring each customer feels heard and valued.
• Escalate enquiries to the appropriate team, such as the technical or product teams, when necessary.

Skills & Experience:

• Previous experience in a customer service or administrative role is essential.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency in using customer service software, CRM systems.
• A positive attitude and a passion for delivering exceptional customer service.

We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams

• Raises manual notes for permitted scenarios and updates Manual Log

• Raises credit notes adhering to the credit note request procedure

• Takes payments from customers and reconciles banking for gas and equipment

• Calculates commission payments to agents and makes adjustments to cylinder holdings

• Completes manual template to create Proforma Invoices as required

• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert

• Develops and maintains knowledge of products, services and systems as required

• Identifies sales opportunities for referral to the sales team

• Develops strong long term relationships with customers and agents to fully understand their needs

• Provides proactive service to select customers based on outbound contact

• Manages work within KPI / target framework to optimise customer experience and productivity

• Process cash and card payments over the counter securely and responsibly

• Take initiative by informing regular customers of new products or services and price changes

• Listen to and resolve customers' complaints regarding products or services

• Answer customers' questions about merchandise and advise customers on merchandise selection

• Be instrumental in accurate and timely stock counts

• Confident and clear communication skills across all contact channels

• Capable of prioritising workload and solving problems

• Able to remain focused in a busy telephone environment

• Willingness to learn about industry, products, customer and agent requirements

CUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

• Dealing with high volume incoming calls
• Resolving customer issues in a timely manner
• Liaise with external contractors to arrange and manager resolutions to the queries raised
• Dealing with a variety of questions and queries
• Promoting the benefits of using the services the company provides
• Assisting with contract renewals and retaining customers
• Dealing with complaints
• Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

• Excellent communication skills
• Ideally experienced dealing with customers on the telephone
• Passionate about helping people
• Team player
• Able to work in a fast-paced environment
• Excellent PC skills
• Problem solver
• Patient
• Able to work under pressure
• Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

• Week One Shifts: 8am-4.30pm
• Week Two Shifts: 9am – 5.30pm
• Week Three Shifts: 10.30am-7pm
• Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
• 20 days holiday plus Bank Holidays
• Onsite Parking
• £5400 plus performance bonus
• Fantastic opportunity to build a career
• Recreational break out rooms
• Excellent ongoing training and support
• Fun days and events
• Feel valued everyday
• Recognition awards

Follow us on twitter #awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – TALKE - £2 00 plus performance bonus after 6 months

Customer Service Administrator

Tamworth

Temp

£13 per hour

Mon-Thurs 8:30am-5:00pm

Friday 8:30am-4:00pm

Our client a manufacturing business within the Tamworth area are looking for a Customer Service Administrator to come and support the team. As a Customer Service Administrator you will be faced with a range of duties to ensure all customer queries are answered professionally and promptly.

Main job duties (not limited to:)

• Answer phone calls and assist with customer queries.
• Update and maintain accurate customer details.
• Transfer calls over to the correct department if needed.
• Respond to emails accordingly.
• Any other ad hoc duties when required.

Person specification:

• Strong administration experience.
• Experience within a customer-based role (E.g.: Call center)
• Professional telephone manner.
• Ability to work independently and amongst a team.

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role. 

Our client is a well-known company who provide excellent working conditions. They presently have a requirement in their Contact Centre for a Customer Service Agent to join their team to cover a 9-month maternity leave.

Key responsibilities will entail:

• The daily processing of incoming orders through telephone, email, etc.
• Being proactive on calls with good product knowledge and the ability to spot a sales opening
• General management of client accounts
• Liaison with carrier and logistics companies
• Addressing any delivery issues
• Ad hoc duties as may be required

To carry out this role, candidates should be able to demonstrate a high level of attention to detail and have experience of working in customer service. You should also be confident in the use of IT including Excel, Outlook etc. Thesuccessful candidate willbe a great team playerwith effective communication skills.

Our client offers SMART working (3 days in the office per week and 2 at home), but only once full training has been completed and the individual is deemed competent.

If you feel you have the right skills and experience for this role, we would love for you to apply. However, if you do not hear back from us within 48 hours, kindly assume that you have been unsuccessful on this occasion. (agy)

Your new company
Are you passionate about delivering excellent customer service and solving problems with a positive attitude? We're looking for a proactive and team-oriented Customer Service Advisor to join Solihull Council on a full-time temporary basis.

Your new role
As a key member of our customer service team, you will respond to customer enquiries across a variety of channels, including face-to-face, telephone, email, live chat, webmail, and letter. You'll provide timely, courteous, and professional support, ensuring that customer needs are clearly understood and effectively resolved. You will handle complex queries across a range of service areas such as Council Tax, Benefits, Social Services, Registrars, and Environmental Services. Using your initiative and problem-solving skills, you'll deliver practical solutions while collaborating with colleagues to manage sensitive issues and complaints with empathy and professionalism. Additionally, you'll be responsible for maintaining accurate and up-to-date records in line with service standards and quality procedures.
This is a full-time position working 37 per week, and is fully on site.

What you'll need to succeed
The ideal candidate will possess strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and colleagues. They should be confident working independently as well as collaboratively within a team environment. Previous experience in a customer service role-particularly within the public sector or a multi-service setting-is highly desirable. The successful applicant will demonstrate confidence in managing complex or sensitive enquiries and show a clear commitment to delivering high-quality service while continuously seeking opportunities for improvement.

What you'll get in return
In return, the successful candidate will benefit from a supportive and inclusive working environment, opportunities for professional development and potential for extension. This is a fully on-site role, and payment will be made on a weekly basis.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Join Our Clients Growing Team
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? We’re looking for a motivated and enthusiastic Customer Service Advisor to join our Service Delivery team in the heart of Birmingham. This is an exciting opportunity to play a key role in ensuring both our drivers and customers receive top-notch support!

About the Role:
As a Customer Service Advisor, you’ll be responsible for providing exceptional support to our driver network and maintaining strong, positive relationships with our customers. You’ll proactively address issues before they become problems, troubleshoot challenges, and help drivers ensure timely and accurate deliveries.

£26,000 Starting Wage

Working Hours are a weekly rotation including all the following: (7:30-16:30)(08:00-17:00)(09:00-18:00)(10:00-19:00) Monday to Friday

Key Responsibilities:

• Answer inbound calls from our driver network, addressing queries and providing necessary support.
• Resolve issues quickly and efficiently to ensure driver satisfaction.
• Use our online system to make outbound calls to drivers, providing guidance on customer instructions and delivery timings.
• Build and nurture strong relationships with customers by proactively reaching out to address concerns.
• Manage email requests promptly and accurately.

What We’re Looking For:
Essential:

• A genuine passion for customer service and a proactive approach to solving problems.
• Experience managing high volumes of calls in a fast-paced environment.
• Strong multitasking skills and the ability to work well under pressure.
• A people-oriented personality with excellent communication skills, particularly over the phone.
• Resilience and a strong desire to take ownership and responsibility in your role.
• Eagerness to learn and tackle new challenges head-on.

Desirable:

• Knowledge of geographical locations and vehicles.
• Ambition to grow within a rapidly expanding business.

Why Join Us?

• Career Growth: Be part of a growing and ambitious company that values its people. We’ll support your development as we grow together.
• Fantastic Location: Our office is based in the heart of Birmingham, just 5 minutes from Grand Central train station, with a rooftop terrace offering stunning city views.
• Social & Team Events: From rooftop quiz nights to mini-golf socials, there’s always something fun to look forward to!
• Fitness & Wellbeing: Take advantage of the gym, golf simulator, and showers in the building – because your health matters to us.
• Generous Leave: Enjoy 25 days of annual leave plus bank holidays, and earn an additional day with every year of service, up to 30 days per annum.

If you're ready to bring your energy, passion, and problem-solving skills to our dynamic team, we’d love to hear from you! Apply now and take the next step in your career.

Customer Service Coordinator
Location: Birmingham.
Salary: GBP32,000 per year
Hours: Monday - Friday, 8.30am - 4.30pm.
Job type: Full-time, permanent

Bridge Recruitment is helping one of our established clients recruit for two experienced Customer Service Coordinators role to join their ever-expanding team.
Responsibilities of the Customer Service Coordinator:
Process sales orders and maintain order data
Handle customer enquiries from order to delivery
Advise customers of order status, changes and supply issues
Liaise and interact with other departments to ensure:
o effective order progression
o effective problem resolution
o accurate customer feedback
Perform customer verifications
Perform general office duties and project work as required
Requirements of the Customer Service Coordinator:
Excellent telephone manner
Strong communication skills (verbal and written)
A strong customer service approach
A committed team player
A confident user of standard MS Office applications (Outlook, Word, Excel)
Familiar with CRM systems (ideally Salesforce)
A proactive approach to work and problems
If you feel like you meet the above criteria for the Customer Service Coordinator role, then please apply now!