54 Hospitality & Tourism jobs in the United Kingdom

Guest Experience Manager - United Kingdom, East Midlands Our Mission

'To create the finest retail experiences.'

Our Purpose

'Making the extraordinary possible'

McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.

What you'll be doing.

As Guest Experience Manager at East Midlands Designer Outlet, you'll be the driving force behind creating memorable moments for every guest. You'll lead the guest services team, champion service excellence across the centre, and continuously elevate the experience from arrival to departure. From shaping strategy and managing day-to-day operations to training teams and analysing performance, you'll ensure every interaction reflects our commitment to hospitality, innovation, and care. You'll also play a key role in identifying new revenue opportunities and enhancing commercial services, all while fostering a culture of warmth, professionalism, and continuous improvement.

Why McArthurGlen?

Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 20%

Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.

Volunteering Days: Benefit from 2 paid volunteering days per year.

Exclusive Discounts: Access special discounts at our Designer Outlets.

International Exposure: Work with colleagues across eight countries within a global organization.

Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.

Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.

Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

To be successful you'll bring.

• Passionate about delivering excellent guest service
• Able to put guests at the heart of everything we do
• Able to show a proven track record of running successful guest focused operations that nurture and grow the business and level of guest satisfaction
• Considerable experience of managing a guest focused team in a luxury hotel, events space or other guest facing environment
• Able to communicate effectively at all levels
• Language skills an advantage
• Able to produce reports and forecast activity
• Experienced Manager in hospitality sector: hotels, airlines or similar in a fast-paced role and organisation

What to expect.

• We commit to replying to all applications, feel free to get in touch if you'd like an update

• You will have a main point of contact within our Talent team

• We're a collaborative business: it's important for you to meet as many people as you can during the recruitment process.

We're also aware that your time is precious, so aim to keep to a two-stage process wherever we can

Be part of something extraordinary.

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.

Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

Our Success Framework

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom, SW1X 7RNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, England, United Kingdom, SG12 0SDVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic **Hanbury Manor Marriott Hotel & Country Club** makes a lasting impression. **Marriott International the world's largest hotel company** with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.
**Explore our very big world.**
We are looking for a passionate Guest Experience Supervisor to join our wonderful team at Hanbury Manor.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott.Be you.
**The impact you'll make.**
First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.
**What you'll do**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counselling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality standards. Perform other reasonable job duties as requested by Managers.
**What we're looking for**
+ A warm, people-oriented demeanour
+ A team-first attitude
+ Positive outlook and outgoing personality
+ Flexibility, problem-solving skills, and multi-tasking ability
+ The ability to stand, sit or walk for extended periods of time across a work shift.
**Perks you deserve.**
You'll be supported in and out of the workplace through:
+ Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
+ Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
+ Length of service rewards
+ Monthly/yearly recognition schemes
+ Extensive training both internally and externally
+ World-class career opportunities internationally within Marriott hotels tailored to your specific needs
+ Heavily discounted room rates for you & friends and family
+ Professional learning and development opportunities
+ Complimentary meals on duty
+ Complimentary dry cleaning - we want you to look smart and well-groomed at all times
+ Complimentary use of Gym - because your well-being is important
+ Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
+ Pension scheme
+ Cycle to work scheme
+ Access to major high street discounts so you can treat your friends and family
**Come and join us today, and become part of the Marriott family.**
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
#LI-BR1
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom, SW1X 7RNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations**
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
**Managing Departmental Costs**
- Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Conducting Human Resources Activities**
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
At Hyatt,there's a home for every stage of your career. With Flexi-Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn't know existed.
**Schedule** : Available working hours will vary each week and can range anywhere from 0 to 40 hours **.**
**About Park Hyatt London River Thames **
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. 
**Duties and responsibilities related to th** **e Events Waiter/ess** **role **
+ Deliver exceptional, personalized service to guests at a variety of events
+ Craft memorable experiences for guests while delivering prompt and professional service
+ Familiarise yourself with all menus and special offers, maintaining efficient communication
+ Adhere to departmental standard operating procedures to uphold service levels
+ Work collaboratively with colleagues to ensure smooth operation of the event
+ Uphold the hotel's reputation for excellence in service and attention to detail
**About you **
Previous experience working in the same or similar role in a luxury environment is desired.
**Benefits of the** **Events Waiter/ess role include**
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! 
+ Free Meals on duty in our colleague restaurant
+ Uniform provided andlaundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels 
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! 
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. 
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. 
**Next Steps:** Apply today for this **Events Waiter/ess** role and start your journey with Hyatt Hotels! 
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** On-call/Casual
**Job:** Food and Beverage
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
At Hyatt,there's a home for every stage of your career. With Flexi-Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn't know existed.
**Schedule** : Available working hours will vary each week and can range anywhere from 0 to 40 hours **.**
**About Park Hyatt London River Thames **
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. 
**Duties and responsibilities related to the Waiter/ess - All Day Dining role **
+ Deliver exceptional service by crafting memorable dining experiences with prompt and professional attention.
+ Provide a warm and friendly welcome to all guests, creating a welcoming atmosphere from the moment they arrive.
+ Stay knowledgeable about all menu items, including daily specials and promotions, to communicate effectively with guests.
+ Follow departmental standard operating procedures to maintain high service standards.
**About you **
Previous experience working in the same or similar role in a luxury environment is desired.
**Benefits of the Waiter/ess - All Day Dining role include **
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Free Meals on duty in our colleague restaurant
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! 
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. 
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. 
**Next Steps:** Apply today for this **Waiter/ess - All Day Dining** role and start your journey with Hyatt Hotels! 
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** On-call/Casual
**Job:** Food and Beverage
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number**
**Job Category** Revenue Management
**Location** Old Town Chambers Autograph Collection, 329 High Street, Edinburgh, United Kingdom, United Kingdom, EH1 1PNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, "Marriott"). The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
The Hotels
RBH is proud to operate two of Edinburgh's most iconic hotels, now officially part of the globally recognised Marriott International brand. The Edinburgh Grand, located in the heart of the city's vibrant New Town, has been reimagined as part of The Luxury Collection, reflecting its timeless elegance and rich character. Meanwhile, Old Town Chambers, with its unique blend of heritage charm and contemporary design, now forms part of the premium Autograph Collection, known for celebrating distinctive, one-of-a-kind hotels.
Revenue and Reservations Manager
We are seeking a commercially focused and analytical Revenue and Reservations Manager to join our team at an exciting and transformative time. This is a fantastic opportunity to play a pivotal role in maximising revenue performance and driving the commercial success of two of Edinburgh's most iconic properties - The Edinburgh Grand and Old Town Chambers - now operating under Marriott International's prestigious luxury and premium brands.
As part of this evolution, you will have the unique chance to shape the pricing, distribution, and reservations strategy for these hotels on the global stage, leveraging the power and reach of the Marriott Bonvoy loyalty programme and collaborating closely with Marriott's regional and global revenue teams. You will lead the optimisation of revenue across rooms and ancillary streams, while ensuring our reservations function delivers exceptional service and efficiency.
Why This Role Matters?
It's a rare chance to be part of a transformational journey, bringing two beloved Edinburgh landmarks into the global spotlight. With the support of one of the world's leading hotel brands behind you, you'll be empowered to make a real impact, shape strategy, and contribute to the success of a remarkable brand transition.
What You'll Be Doing
Reporting into the General Manager, you will be leading and executing revenue management and reservations strategies for both hotels, ensuring maximum profitability and exceptional guest booking experiences.
Optimise & Drive Revenue
· Develop and implement strategic pricing and inventory management across all distribution channels to maximise revenue and market share.
· Utilise Marriott's revenue management systems and tools to forecast demand, optimise rates, and manage availability.
· Lead daily, weekly, and monthly revenue strategy meetings, providing insights and recommendations based on market trends and performance data.
· Monitor competitor activity and market conditions to proactively adjust strategy.
· Work closely with Sales and Marketing to create packages and promotions that drive occupancy and revenue.
Lead Reservations Excellence
· Oversee the day-to-day operations of the reservations department, ensuring prompt, professional, and personalised service to all guests and clients.
· Implement efficient processes to manage individual and group bookings, ensuring accuracy and maximising conversion rates.
· Train, coach, and develop the reservations team to uphold service excellence and meet performance targets.
· Maintain accurate records of bookings, guest profiles, and rate agreements, ensuring data integrity across systems.
Collaborate & Innovate
· Collaborate with Marriott's revenue and distribution teams to ensure alignment with global strategies and brand standards.
· Partner with Sales, Marketing, and Operations to ensure cohesive commercial planning and execution.
· Identify and implement innovative revenue opportunities, from upselling and cross-selling initiatives to ancillary revenue streams.
· Manage revenue and reservations activities within set budgets, ensuring strategic investment for maximum impact.
· Support with on-property activations and hotel initiatives that impact occupancy and ADR.
About You
· Revenue expertise: Experience in revenue management, reservations, or a commercial role within hospitality is essential.
· Analytical mindset: Strong ability to interpret data, forecast demand, and make informed decisions.
· Tech-savvy: Experience using revenue management systems, PMS platforms, and distribution channels.
· Organised and detail-oriented: Able to manage multiple priorities while maintaining accuracy.
· Collaboration skills: You thrive in a team, working with multiple stakeholders, including brand, sales, and operations teams.
· Communication skills: Strong written and verbal abilities to present ideas and strategies clearly.
· Innovative thinking: A proactive approach to finding new revenue opportunities and improving processes.
This role is ideal for a Reservations Manager or Assistant Revenue Manager ready to take the next step, or an experienced Revenue Manager seeking a high-profile role with autonomy and ownership.
Why You'll Love This Role
It's an opportunity to shape the commercial success of two of Edinburgh's most iconic hotels as they enter an exciting new era. You'll be part of a team that values strategy, innovation, and collaboration, with the chance to lead impactful projects, gain hands-on experience, and work in a dynamic, fast-paced environment.
Plus, you'll be backed by RBH's supportive culture-a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process:
At RBH, we see recruitment as a two-way journey-an opportunity to connect with talented individuals and explore whether we're the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we're a match, you'll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Perks You'll Love:
Discounted hotel stays for you and your loved ones-yes, even at our iconic Edinburgh properties.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend scheme-earn up to £250 per referral.
Wagestream-flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty, saving you over £1000 per year.
Equal Opportunities:
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustment, please let us know.
Experience & Expertise
Proven experience in revenue management, reservations, or a similar commercial role within the hospitality sector.
Strong understanding of pricing strategy, demand forecasting, inventory control, and distribution channels.
Familiarity with Marriott International revenue management systems, property management systems (PMS), and other hotel technology platforms is highly desirable.
Skills & Competencies
Analytical mindset - able to interpret data, forecast demand, and make informed strategic decisions.
Tech-savvy - confident using revenue management systems, PMS, and online distribution platforms.
Organised and detail-oriented - able to manage multiple priorities while maintaining high accuracy.
Strong communication skills - clear and confident verbal and written communication, with the ability to present ideas and strategies effectively.
Collaboration and stakeholder management - comfortable working cross-functionally with brand, sales, marketing, and operations teams.
Innovative and commercially focused - proactive approach to finding new revenue opportunities, improving processes, and driving performance.
Personal Qualities
Strategic thinker with a results-driven approach.
Leadership potential - able to coach, develop, and motivate a team (especially in reservations).
Flexible, adaptable, and thrives in a fast-paced environment undergoing transformation.
Ideal Background
Currently working as a Reservations Manager, Assistant Revenue Manager, or Revenue Manager seeking a step up into a high-profile, multi-property role with autonomy and ownership.
_This company is an equal opportunity employer._
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
**About Hyatt Place London Heathrow Airport**
Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today's traveller. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.
**Duties and responsibilities related to the Front Office Host role**
+ To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
+ To have a full working knowledge of the Hyatt Membership Programme and its benefits to take every opportunity to enroll new members.
+ Whenever possible to anticipate guest's needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
+ To be fully conversant and able to operate the hotels front office systems.
+ Ensure that all charges are correctly posted to the guests' bills following the standard procedures.
+ Be aware of the hotel availability and that every opportunity to maximise room sales is taken.
+ Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
**About You**
Previous experience in a premium hospitality setting is preferred. You have strong attention to detail, a reliable work ethic, and proficiency in conversational English to communicate effectively with colleagues and guests.
**Benefits of the Front Office role include**
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Free meals on duty in our colleague restaurant
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next Steps:** Apply today for this **Front Office** role and start your journey with Hyatt Hotels!
**Primary Location:** GB-ENG-London
**Organization:** Hyatt Place London, Paddington
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
**About Hyatt Regency London Olympia**
Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel-vaulted roofs of the Grand and National Halls, the new 14-acre site will feature a boutique multi-screen arthouse cinema, a 4,000-capacity music and performing arts venue, a 1,500-seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co-working spaces.
Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be3meeting rooms and direct connectivity to the London Olympia Convention Centre.
**Duties and responsibilities related to the Housekeeping Manager role**
+ Leading and managing the housekeeping department to uphold exceptional standards of cleanliness, organisation, and guest satisfaction and feedback
+ Develop and implement cleaning schedules, procedures, and standards to maintain high levels of cleanliness and hygiene throughout the property
+ Monitor and manage inventory of cleaning supplies, linens, and amenities to ensure adequate stock levels
+ Liaise, monitor, and collaborate with housekeeping services provider to ensure adherence to cleaning protocols and brand standards
+ Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance
+ Collaborate with other departments, including front office and engineering, to ensure seamless guest experiences
**About you**
Previous experience in housekeeping management within the luxury segment is essential. Excellent leadership, communication, interpersonal, and guest service skills are required.
**Benefits of the Housekeeping Manager role include**
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Business attire laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next Steps: Apply today for this** **Housekeeping Manager** **role and start your journey with Hyatt Hotels!**
**Primary Location:** GB-ENG-London
**Organization:** Hyatt Regency London Olympia
**Job Level:** Full-time
**Job:** Housekeeping/Laundry
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.