958 Hospitality Positions jobs in Cwm
Remote Hospitality Operations Manager
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Key Responsibilities:
- Oversee the day-to-day operations of multiple hospitality venues and services remotely.
- Develop and implement operational strategies to enhance efficiency and profitability.
- Manage budgets, control costs, and ensure financial targets are met.
- Set performance standards and monitor key operational metrics.
- Lead and motivate remote and on-site operational teams, fostering a positive work environment.
- Ensure consistent delivery of high-quality service and guest experiences.
- Develop and implement standard operating procedures (SOPs).
- Manage supplier relationships and procurement processes.
- Conduct remote site assessments and provide actionable feedback.
- Implement customer feedback mechanisms and drive service improvements.
- Ensure compliance with health, safety, and licensing regulations.
- Stay updated on industry trends and best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality management, with a proven track record of success.
- Demonstrated experience in managing diverse operational functions within the hospitality industry.
- Strong understanding of financial management, budgeting, and cost control.
- Excellent leadership, communication, and interpersonal skills, with the ability to manage teams remotely.
- Proficiency in hospitality management software and online platforms.
- Exceptional problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage multiple priorities effectively in a remote work environment.
- A passion for delivering outstanding guest experiences.
Senior Hospitality Operations Manager
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The ideal candidate will have a proven track record in hotel management, demonstrating strong leadership capabilities and a deep understanding of operational efficiency. You will be responsible for managing budgets, controlling costs, driving revenue growth, and implementing service standards that exceed guest expectations. Key duties include recruiting, training, and motivating a diverse team, fostering a positive work environment, and ensuring compliance with health, safety, and licensing regulations. You should possess excellent problem-solving skills, with the ability to handle challenging situations calmly and professionally. A passion for hospitality and a commitment to continuous improvement are essential. The role involves a hybrid working arrangement, requiring your presence on-site for key operational duties and strategic planning sessions.
Responsibilities:
- Oversee daily operations of all hotel departments to ensure efficiency and guest satisfaction.
- Develop and implement operational policies and procedures.
- Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
- Ensure the highest standards of service quality and guest experience are maintained.
- Recruit, train, manage, and motivate hotel staff.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Ensure compliance with all health, safety, licensing, and company regulations.
- Address guest complaints and resolve issues promptly and effectively.
- Collaborate with department heads to achieve operational goals and objectives.
- Analyze performance metrics and implement strategies for improvement.
- Conduct regular inspections of facilities and services.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality management.
- Proven experience in managing multiple hotel departments.
- Strong financial acumen and experience with budgeting and P&L management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Knowledge of hotel management software and systems.
- A passion for delivering outstanding customer service.
- Flexibility to work varying shifts, including evenings and weekends.
Senior Hospitality Operations Manager
Posted today
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Key Responsibilities:
- Oversee and manage daily hospitality operations.
- Ensure high standards of customer service and guest satisfaction.
- Manage departmental budgets and control operational costs.
- Lead, train, and develop a diverse team of hospitality professionals.
- Implement and enforce operational policies and procedures.
- Monitor and maintain compliance with health, safety, and hygiene regulations.
- Resolve guest complaints and operational issues promptly and effectively.
- Collaborate with marketing and sales teams to drive business growth.
- 6+ years of experience in hospitality management.
- Proven experience in operations management, ideally in hotels.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Solid financial acumen and P&L management experience.
- Customer-focused with a passion for service excellence.
- Ability to work under pressure and manage multiple priorities.
- Relevant degree in Hospitality Management or related field is a plus.
Remote Hospitality Operations Manager
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Responsibilities:
- Oversee and manage daily hospitality operations.
- Ensure high standards of customer service and guest satisfaction.
- Develop and implement operational policies and procedures.
- Manage staff scheduling, training, and performance.
- Control inventory, costs, and budgets effectively.
- Ensure compliance with health, safety, and hygiene regulations.
- Collaborate with other departments to enhance guest experience and revenue.
- Identify and implement operational improvements.
Qualifications:
- Proven experience in hospitality management or operations.
- Strong leadership and team management skills.
- Excellent understanding of hospitality operations and guest services.
- Experience with Property Management Systems (PMS) and relevant software.
- Proficiency in budgeting and financial management.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Flexibility to work in a hybrid model with occasional travel.
Remote Hospitality Business Development Manager
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Responsibilities:
- Identify and pursue new business opportunities within the hospitality and tourism sector.
- Develop and implement strategic business development plans.
- Build and maintain strong relationships with potential clients, partners, and stakeholders.
- Conduct market research and competitor analysis to identify market trends and opportunities.
- Generate leads through various channels, including networking, digital marketing, and direct outreach.
- Prepare and deliver compelling proposals and presentations.
- Negotiate and close business deals and contracts.
- Collaborate with internal teams to ensure seamless service delivery for new clients.
- Monitor and report on business development activities and performance metrics.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.
- Minimum of 5 years of experience in business development, sales, or partnership management, preferably within the hospitality or tourism industry.
- Proven track record of successfully generating new business and achieving sales targets.
- Excellent understanding of the hospitality and tourism market.
- Strong negotiation, communication, and presentation skills.
- Proficiency in CRM software and other business development tools.
- Ability to work independently and effectively manage a remote workload.
- A proactive and results-oriented approach to business development.
Remote Senior Hospitality Revenue Manager
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- Developing and executing comprehensive revenue management strategies to drive top-line revenue growth.
- Conducting regular market and competitor analysis to identify opportunities and threats.
- Implementing dynamic pricing models based on demand, seasonality, and market conditions.
- Managing inventory and distribution channels to ensure optimal market reach and parity.
- Collaborating with cross-functional teams to align sales, marketing, and operational efforts with revenue goals.
- Preparing detailed reports and presentations on revenue performance, market trends, and strategic recommendations.
- Mentoring and guiding junior revenue management associates.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 5 years of progressive experience in revenue management within the hospitality industry.
- In-depth knowledge of revenue management software and tools (e.g., IDeaS, Duetto, SynXis).
- Strong analytical, quantitative, and problem-solving skills.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proven ability to work independently and manage multiple priorities in a remote setting.
- Experience with data visualization tools and techniques is a plus.
- This role is based in Cardiff, Wales, UK , but operates on a fully remote basis.
Senior Hospitality Operations Manager (Remote)
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Key responsibilities include: managing budgets, optimizing resource allocation, driving innovation in service delivery, and implementing cost-saving measures without compromising quality. You will also be instrumental in developing and mentoring operational staff, fostering a culture of excellence and continuous improvement. Furthermore, you will analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and service enhancement. The role demands exceptional leadership skills, strong analytical abilities, and a proven track record in managing complex operational challenges in a remote environment. You will be expected to utilize advanced project management tools and communication platforms to maintain strong team cohesion and productivity. This position offers the flexibility of working from anywhere in the UK, with occasional virtual team meetings. We are looking for a proactive individual who can adapt to evolving industry demands and deliver outstanding results in a virtual setting.
Required Qualifications:
- Proven experience (5+ years) in a senior management role within the hospitality sector.
- Demonstrated success in improving operational efficiency and profitability.
- Excellent understanding of hospitality management software and CRM systems.
- Strong financial acumen, including budget management and forecasting.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to lead, motivate, and develop remote teams effectively.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Experience in implementing and managing remote workforces.
- Proficiency in project management and collaboration tools (e.g., Asana, Slack, Microsoft Teams).
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Senior Hospitality Operations Director - Remote
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- Oversee and direct all aspects of hospitality operations, ensuring excellence in service delivery and guest satisfaction.
- Develop and implement strategic operational plans to achieve business objectives and enhance profitability.
- Manage budgets, control costs, and drive revenue growth across all operational areas.
- Establish and maintain high standards for service quality, cleanliness, and safety.
- Lead, mentor, and develop a remote team of hospitality professionals, fostering a culture of engagement and high performance.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Ensure compliance with all relevant health, safety, licensing, and employment regulations.
- Analyze operational data and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Collaborate with marketing and sales teams to develop and execute strategies for attracting and retaining customers.
- Manage relationships with key vendors and suppliers, negotiating contracts and ensuring optimal service delivery.
- Stay abreast of industry trends and best practices to drive innovation and maintain competitive advantage.
- Handle escalated guest complaints and resolve issues promptly and effectively.
- Develop and implement training programs for staff to enhance service skills and operational knowledge.
- Drive initiatives for sustainability and environmental responsibility within operations.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- Minimum of 10 years of progressive experience in hospitality management, with a significant portion in senior leadership roles.
- Proven experience managing large, dispersed teams and overseeing multiple hospitality properties.
- Strong financial acumen, including P&L management and budgeting skills.
- In-depth knowledge of hotel operations, food and beverage, and event management.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to develop and implement strategic operational plans.
- Proficiency in hospitality management software and systems.
- Strong problem-solving and decision-making capabilities.
- Adaptability and the ability to thrive in a dynamic, remote work environment.
Hospitality Stock Controller- Principality Stadium - Full Time - Cardiff
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We are looking for a Hospitality Stock Controller to have full responsibility & accountability for the liquor Stock within the Hospitality areas. The successful Hospitality Stock Controller will manage the cellar, bars & BOH operation for day-to-day conferences and event Days along with stock ordering & control, stock takes and stock rotation.
Key Responsibilities-Operations :
- Profit Protection on stock, all areas organised and well managed
- Ensure all bars, Cellar & BOH areas are clean and well maintained.
- Manage deliveries and any stock shortfalls.
- Lead Cellar team to fulfil event set up,
- Brief Event bar Managers on running of bars and cellar, ensuring the wider team are trained and follow clear instruction
- Stock ordering for all events
- Product quality, clean beer lines, bar displays
- Weekly meetings with sales team for C&E events
- Time management, assigning tasks on a weekly basis to be fulfilled
- Bars to be set up prior to any events. Cleaned & fully stock.
- Work and Manage bars on exclusive events
Financial:
- To manage and drive liquor GP% through accurate monthly and annual stock taking.
- Reduce stock wastage and OOD products
- Record and monitor all stock movement, Deliveries received, consumption from events and wastage
- Ability to use data to forecast and order to demand
- Maintaining records of pricing, purchasing and other relevant information
- Comparing items received against items ordered and work with suppliers to resolve discrepancies
- Monitoring and record stock transfers between departments
People Management:
- Ability to identify and build a core casual team, providing training and development.
- Ensure that all Cellar & BOH team members are trained and have knowledge of products.
- Can do Attitude
Health & Safety:
- Comply with all health & safety and food safety requirements, creating a safe working culture and ensure all personnel act responsibly.
- Complete audit checks on HSE paper to ensure it is completed correctly.
- Ensure any accidents, incidents and near misses, are recorded and reported to your line manager.
- Ensure all food handlers fully understand the food safety briefing with sign off.
Licencing:
- Ensure all staff are fully briefed on licencing and all team members are signed off on the training.
Other:
- Adhere to media and social media polices. Complete any other tasks as requested by the PSE senior management team.
- Stock management / stock control is required
- Cellar training is desirable.
- Must have strong interpersonal skills.
- Basic Food H&S training is desirable.
- COSHH Training is desirable.
- Personal licence is desirable.
- Forklift licence is desirable
- High degree of IT proficiency.
- Excellent written and verbal communication skills.
- Ability to motivate others.
- Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Able to work off their own initiative for the benefit of the business.
- Excellent customer service skills.
- Good planning, organising and time management skills.
- Ability to delegate
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Job Reference: com/2407/60195001/52579404/SU #Levy UK
Who We Are:Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.
Reference: com/2407/60195001/52579404/SULocation: CardiffCustomer Service Advisor
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Where: Cardiff
Full time: Permanent
Salary: £25,087 rising to £5,684 at 9 months in role, plus incentives
Hourly Rate: 2.82
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25 82 after 9 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family