Customer Service

UB6 8LZ Greenford, London £28 annum First Call Contract Services

Posted 71 days ago

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Job Description

Permanent

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

  • Accurately process orders in line with specific customer requirements, reporting any anomalies.
  • Handle consignment orders and support the invoicing process efficiently.
  • Respond to customer inquiries via telephone and email, ensuring SLA compliance.
  • Arrange third-party transport for applicable orders as needed.
  • Collaborate with internal teams and customers to address special requirements.
  • Maintain high service standards and meet all customer expectations.
  • Foster clear and effective communication with key business departments.
  • Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
  • Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

  • Working with First Call Contract Services gives you many additional benefits!
  • Money-saving offers and discounts at your fingertip.
  • 24/7 GP helpline
  • Discounted Gym membership in over 2500 gyms
  • Online Payslip Access
  • Personal Insurance
  • Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

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Sales/Customer Service

Greater London, London Inc Recruitment

Posted today

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Job Description

permanent

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry.

Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

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Admin/Customer Service

Surrey, South East £26000 - £27000 Annually Bridge Recruitment UK Ltd

Posted 2 days ago

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Job Description

permanent

Administrator
Location: Whyteleafe
Salary: GBP26,000 - GBP27,000 per year, overtime available
Hours: Monday - Friday, 12pm to 8pm
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for an experienced Administrator to join their ever-expanding team.
Responsibilities of the Administrator:
Our client is seeking an organised and efficient Administrator to support their team in providing service and maintenance for domestic and commercial heating systems. This role includes managing engineers' diaries, monitoring inboxes, creating quotations, updating PPM planners, chasing parts, invoicing, and answering the phone.
Requirements of the Administrator:
Previous experience in an administrative role, preferably within the heating or facilities maintenance sector.
Strong organisational and time management skills.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and job management systems.
Ability to manage multiple tasks, prioritise effectively, and meet deadlines.
Excellent communication skills, both verbal and written.
Attention to detail and high levels of accuracy in administrative work.
Benefits of becoming the Administrator:
23 days holidays
Lots of overtime available
A collaborative work environment with opportunities for career growth.
Supportive and dynamic team culture.
If you feel like you meet the above criteria for the Administrator role, then please apply now!

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Customer Service Representative

London, London £28000 Annually Tate

Posted 3 days ago

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Job Description

permanent

Broadband Advisor - 28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)

Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.

What you'll do:

  • Be the first point of contact for customer enquiries via phone and email
  • Manage orders, returns and replacement equipment
  • Onboard new customers and oversee smooth installations
  • Resolve complaints with professionalism and care
  • Liaise with internal teams to ensure seamless service delivery

What we're looking for:

  • Experience in customer service, administration or operations
  • Clear and confident communication skills
  • Strong organisational abilities and attention to detail
  • Comfortable using systems to manage customer records and orders
  • A proactive team player with a can-do attitude

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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Customer Service Advisor

Greater London, London £23809 Annually Back 2 Work Complete Training

Posted 3 days ago

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Job Description

permanent

We’re recruiting for Customer Service Advisors to earn £ 23,809.50 per hour.

Customer Service Advisor benefits:

  • A range of discounts for leading Highstreet brands
  • li>Company pension
  • Flexitime considered
  • Referral programme available
  • Comprehensive salary
  • Training is included to prepare you for this role

Customer Service Advisor role:

A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment

You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.

You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.

Customer Service Advisor pay:

£23,809.50 per hour + bonus and benefits.

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Customer Service Manager

London, London £50000 - £60000 Annually ACS Business Performance Ltd

Posted 4 days ago

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Job Description

permanent
Customer Service Manager - Aerospace Industry

Working hours: Mon-Fri, 40 hrs/week
Reports to: Group Head of Trade Compliance & QHSE

This is a fantastic opportunity for an experienced Customer Service Manager to join a leading organisation in the aerospace sector. You'll lead and evolve the customer service function to deliver a best-in-class experience for global clients. This role is ideal for someone who's hands-on, strategic, and passionate about service excellence.



Key Responsibilities:

  • Lead, mentor, and develop customer-facing teams to exceed performance goals.
  • Drive and implement customer service policies, procedures, and KPIs.
  • Handle escalated customer issues and drive resolution.
  • Monitor performance through metrics (e.g. satisfaction scores, resolution times).
  • Design and deliver training and coaching across customer service and management teams.
  • Collaborate cross-functionally with sales, operations, and logistics to ensure a seamless customer journey.
  • Gather and use customer feedback to drive continuous improvement.
  • Present insights and performance data to senior leadership.


What We're Looking For:

  • Proven track record in leading customer service teams.
  • Experience in process improvement and customer experience strategy.
  • Strong communication, relationship-building, and stakeholder management skills.
  • Confident in delivering training and presenting to internal and external audiences.
  • Proficient in CRM tools (e.g. Salesforce) and Microsoft Office Suite.
  • Analytical mindset - able to interpret data and make actionable recommendations.
  • Experience in or passion for the aerospace or similar high-tech industries.
  • Flexible and open to occasional global travel.
  • Multilingual skills are a plus.

ACS are recruiting for a Customer Service Manager . If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.

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Customer Service Advisor

Eton, South East £22000 - £25000 Annually Connect Recruitment

Posted 5 days ago

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Job Description

permanent

Our Windsor based client are looking to appoint a bright and articulate team member to join their New Business team.

The successful candidate will need to be very comfortable speaking to business owners over the phone and email. They must be able to connect, show empathy, and build and maintain lasting business relationships. The New Business Advisor is integral to enhancing the strategic execution of new business applications.

This is an entry level role for a candidate who wants to work in a fast but fun office based role, has good customer service skills and really wants to get stuck in there are exciting times ahead for this company!

What we're looking for

• Excellent spoken and written English is a must

• Be extremely comfortable speaking to applicants over the phone

• Excellent organisational skills and be able to follow procedures

• Be friendly, professional and hold a business-like manner when speaking to our applicants

• Keen to learn and be open to change with our evolving practices Required Qualifications

 • Minimum of 1 year experience in a customer service role, preferably in the financial services

• Keen to learn and be open to change with our evolving practices

Required Qualifications

• Minimum of 1 year experience in a customer service role, preferably in the financial services

• Excellent communication skills

• Proficiency in CRM systems and data analysis tools

• Excellent organisational skills and meticulous attention to detail

• Excellent spoken and written communication skills

• Fluent in English

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Customer Service Officer

Greater London, London £18 - £19 Hourly Talent Dice Ltd

Posted 5 days ago

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Job Description

contract

Require X3 customer service officers to take and answer queries for the damp and mould and leaks teams.

Incoming, outbound calls as well as raising orders, answering web chats and undertaking basic administrative functions.

experience essential of customer service and repairs is an advantage although training will be provided. in the office in Peckham SE15 for four days a week with one day working from home.

Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer

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Customer Service Manager

Surrey, South East £55000 - £65000 Annually Vertical Advantage Limited

Posted 5 days ago

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Job Description

permanent
We are looking for an experienced, proactive, organised and hands-on Customer Service Manager with proven team leadership skills to join our client a fast-paced, growing FMCG business based in the Surrey area.

The company distributes and builds a diverse portfolio of drinks, they have a with a focus on innovation, customer relationships, and operational excellence. You'll be working closely with planning, sales, logistics providers and over 200 customers.

The Candidate
  • Proven experience as a Customer Service Manager in FMCG
  • Strong technical capability, including use of ERP systems, product databases and EDI.
  • Proactive problem solver with excellent attention to detail.
  • Ability to work independently and prioritise tasks in a fast-paced environment.
  • Strong communication, organisational, and multitasking skills, both internally and with customers.
  • Experience leading and developing a team, driving accountability and results.
  • Forward-thinking approach with the ability to modernise, automate and continuously improve processes.

Key Responsibilities

  • Oversee day-to-day activity of the customer service team, ensuring orders are processed accurately and on time.
  • Ensure service issues are investigated, escalated appropriately, and communicated clearly with both customers and account managers.
  • Hold logistics partners accountable for delivering orders On Time & In Full, targeting service levels of 99%.
  • Provide weekly and monthly service reporting for both internal stakeholders and customers.
  • Analyse customer and consumer complaints, identifying trends and escalating where necessary.
  • Maintain strong relationships with the sales team, collaborating on process improvements and data accuracy.
  • Champion continuous improvement and encourage a culture of learning within the team.
  • Support and develop team members to improve performance and engagement.

This is hybrid role where you'll be in the office 2-3 days a week.

The salary bracket is from 60,000 - 65,000 + bonus and benefits.
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Customer Service Administrator

Surrey, South East £12 - £14 Hourly Personnel Selection

Posted 8 days ago

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Job Description

contract

Due to increased workload and a recent company acquisition, we now require an additional Customer Service Administrator to join our team. You will be supporting the order processing for several of our well known retail brands. The role would suit candidates with previous administration experience but this could have been gained in an office, retail, hospitality or leisure based role. You should also have good customer service skills via phone and email and be PC literate and able to learn new IT systems. In return we can offer Mon to Fri working hours, weekly pay, onsite parking and paid holidays.

The main focus of the role initially will administrative but will also include customer service tasks.

Processing customer orders received by email onto the system for our trade customers across the UK.
Supporting several of our brands.
Using Shopify and Sage.
Taking payments and processing accordingly.
Setting up new customer details onto the system.
Tracking orders.
Answering customer calls and emails regarding orders and deliveries.
Liaising with courier companies if necessary.
General office admin support - filing, scanning and recording of documents.

The role is to start asap and will give you the opportunity to join our business at an exciting time as the company grows and develops. You should be happy working in a busy office environment and comfortable inputting up to 40 orders per day working from manual sheets entering information accurately onto the system to ensure the timely and correct despatch of orders to our trade customers.

In return we can offer weekly pay, paid holiday, free onsite parking and a professional and friendly working environment. if you have previous admin experience or are seeking the opportunity to move out of a retail or hospitality role and into office work, then please submit your CV asap for immediate consideration.

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