What Jobs are available for Hotel Management in Pontypridd?
Showing 40 Hotel Management jobs in Pontypridd
Hotel Operations Manager
CF10 3NB Cardiff, Wales
£50000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a renowned luxury hotel situated in the heart of **Cardiff, Wales, UK**, is seeking an accomplished and dynamic Hotel Operations Manager to oversee the seamless functioning of all hotel departments. This critical role demands a strategic thinker with a proven track record in hospitality management, exceptional leadership skills, and a commitment to delivering outstanding guest experiences. You will be responsible for driving operational efficiency, managing budgets, and leading a diverse team across departments such as Front Office, Housekeeping, Food & Beverage, and Maintenance. This hybrid role balances essential on-site presence with opportunities for strategic remote planning.
Responsibilities:
Qualifications:
Responsibilities:
- Direct and manage the daily operations of all hotel departments to ensure optimal performance and guest satisfaction.
- Develop and implement strategies to enhance operational efficiency, service quality, and profitability.
- Oversee departmental budgets, manage costs effectively, and identify opportunities for revenue growth.
- Lead, motivate, and develop a high-performing team of department heads and staff.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Maintain impeccable standards of cleanliness, maintenance, and safety throughout the hotel.
- Manage guest relations, handle complaints, and ensure prompt resolution of issues.
- Collaborate with the General Manager and other stakeholders on strategic planning and execution.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Oversee the recruitment, training, and performance management of staff.
- Ensure compliance with health, safety, and licensing regulations.
- Stay abreast of industry trends and best practices in hotel management.
- Foster a positive and engaging work culture.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a senior management role (e.g., Front Office Manager, F&B Manager, Assistant Hotel Manager).
- Proven ability to manage multiple departments and complex operational challenges.
- Strong financial acumen and experience with budgeting, P&L management, and forecasting.
- Exceptional leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations, systems (PMS, POS), and industry best practices.
- Demonstrated commitment to delivering outstanding guest service.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- Proficiency in relevant software applications.
- Flexibility to work varied hours, including evenings and weekends, as required.
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0
Hotel Operations Manager
CF10 1EP Cardiff, Wales
£40000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Hotel Operations Manager to oversee the day-to-day management of their esteemed hotel in **Cardiff, Wales, UK**. This hybrid role requires a blend of on-site leadership and strategic planning, offering a unique opportunity to shape the guest experience and drive operational excellence. As Operations Manager, you will be responsible for managing all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Facilities Management, ensuring seamless coordination and exceptional service delivery. You will lead, mentor, and motivate a diverse team, fostering a culture of hospitality, professionalism, and continuous improvement. Key responsibilities include developing and implementing operational strategies to enhance guest satisfaction, maximise revenue, and control costs. You will oversee budgeting, financial performance, and resource allocation, ensuring profitability targets are met. Maintaining high standards of service quality, safety, and hygiene across all departments is paramount. You will also be involved in guest relations, resolving complaints, and implementing service recovery initiatives. This role requires strong leadership, excellent communication and interpersonal skills, and a deep understanding of hotel operations and industry best practices. A proven track record in hotel management, preferably at an operations or assistant manager level, is essential. Experience with property management systems (PMS) and hotel operational software is required. You should possess strong financial acumen, with the ability to analyse performance data and make informed decisions. This position offers a hybrid working model, allowing for a flexible approach that balances essential on-site presence with the ability to conduct certain tasks remotely. This is an exciting opportunity for a results-oriented hospitality professional to make a significant impact in a leading hotel.
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1
Hotel Operations Manager
CF10 3DT Cardiff, Wales
£45000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a prestigious and highly-rated hotel situated in the vibrant heart of Cardiff, Wales, UK , is seeking an experienced and dynamic Hotel Operations Manager to lead their operational teams. This role requires a passionate individual with a keen eye for detail and a commitment to delivering exceptional guest experiences. You will be responsible for overseeing the day-to-day management of key hotel departments, including Front Office, Housekeeping, Food & Beverage, and Concierge services, ensuring seamless operations and the highest standards of service quality. The ideal candidate will possess strong leadership skills, a comprehensive understanding of hotel operations, and a proven ability to manage budgets, staff performance, and guest satisfaction. This is a hybrid role, requiring a presence on-site to effectively manage operations and support the team, with opportunities for strategic planning and administrative tasks to be conducted remotely.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of Front Office, Housekeeping, Food & Beverage, and other guest-facing departments.
- Ensure the highest standards of guest service are consistently met and exceeded.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage departmental budgets, controlling costs and maximizing revenue opportunities.
- Lead, motivate, and train a diverse team of hotel staff, fostering a positive and productive work environment.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Monitor guest feedback and implement necessary improvements to address concerns.
- Ensure compliance with health, safety, and hygiene regulations across all departments.
- Collaborate with the General Manager and other department heads on strategic planning and business development.
- Manage inventory, procurement, and vendor relationships for operational supplies.
- Act as a duty manager as required, handling escalated guest issues and ensuring smooth hotel operations.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Demonstrated success in managing multiple hotel departments.
- Strong understanding of Front Office, Housekeeping, and F&B operations.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage budgets and control costs effectively.
- Experience with hotel management software (PMS) is essential.
- A passion for delivering exceptional customer service.
- Ability to remain calm and effective under pressure.
- Flexibility to work varied shifts, including evenings and weekends, as operational needs dictate.
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2
Hotel Operations Manager
CF10 1AA Cardiff, Wales
£40000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an experienced and dedicated Hotel Operations Manager to oversee the daily operations of their flagship property in Cardiff, Wales, UK . This is a crucial role responsible for ensuring the highest standards of guest service, operational efficiency, and profitability. You will lead and motivate a diverse team of department heads, fostering a positive work environment and ensuring seamless coordination across all hotel functions, including front office, food and beverage, housekeeping, and maintenance. The ideal candidate will possess a strong understanding of hotel management principles, exceptional leadership skills, and a passion for delivering outstanding guest experiences.
Your responsibilities will include developing and implementing operational strategies, managing budgets, controlling costs, and maximising revenue. You will be instrumental in maintaining and enhancing the hotel's reputation, addressing guest feedback promptly, and ensuring compliance with health, safety, and hygiene regulations. This role requires a strategic thinker with strong problem-solving abilities and the capacity to make quick, effective decisions under pressure. You will work closely with senior management to set performance goals and drive continuous improvement across all operational areas. A key aspect of this role involves cultivating strong relationships with suppliers and local stakeholders to support the hotel's success. The ability to inspire and develop staff, promote teamwork, and maintain high service standards is paramount. This is an exciting opportunity to lead a dynamic hotel operation and contribute to its continued success in a vibrant city.
Key Responsibilities:
Your responsibilities will include developing and implementing operational strategies, managing budgets, controlling costs, and maximising revenue. You will be instrumental in maintaining and enhancing the hotel's reputation, addressing guest feedback promptly, and ensuring compliance with health, safety, and hygiene regulations. This role requires a strategic thinker with strong problem-solving abilities and the capacity to make quick, effective decisions under pressure. You will work closely with senior management to set performance goals and drive continuous improvement across all operational areas. A key aspect of this role involves cultivating strong relationships with suppliers and local stakeholders to support the hotel's success. The ability to inspire and develop staff, promote teamwork, and maintain high service standards is paramount. This is an exciting opportunity to lead a dynamic hotel operation and contribute to its continued success in a vibrant city.
Key Responsibilities:
- Oversee all hotel operations, including front desk, F&B, housekeeping, and maintenance.
- Develop and implement operational policies and procedures to ensure efficiency and service excellence.
- Manage departmental budgets, control costs, and maximise revenue streams.
- Lead, motivate, and develop a team of department managers and staff.
- Ensure the highest standards of guest satisfaction and service delivery.
- Monitor and maintain compliance with health, safety, and hygiene regulations.
- Address guest feedback and resolve complaints promptly and effectively.
- Collaborate with senior management on strategic planning and business development.
- Manage relationships with suppliers and vendors.
- Conduct regular performance reviews and training sessions for staff.
- Drive continuous improvement initiatives across all hotel departments.
- Proven experience in hotel management, preferably in an Operations Manager role.
- Strong understanding of hotel operations, including F&B, Front Office, and Housekeeping.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets and control costs effectively.
- Passion for delivering exceptional guest service.
- Proficiency in hotel management software.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple priorities.
- Knowledge of health and safety regulations within the hospitality industry.
- Bachelor's degree in Hospitality Management or a related field is preferred.
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3
Hotel Operations Manager
CF10 1BS Cardiff, Wales
£50000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is a highly-regarded hospitality group known for its exceptional service and unique guest experiences. They are seeking an experienced and results-oriented Hotel Operations Manager to lead the operational strategy for their properties. This is a fully remote role, requiring strategic oversight and coordination of various hotel functions without requiring a physical presence at a specific hotel location daily. The focus will be on optimizing efficiency, guest satisfaction, and profitability across their portfolio.
As the Hotel Operations Manager, you will be responsible for setting operational standards, implementing best practices, and ensuring the seamless delivery of services across all departments. You will work closely with on-site hotel management teams, remotely guiding them in areas such as front desk operations, housekeeping, food and beverage, and event management. Your ability to analyze performance metrics, identify areas for improvement, and implement effective solutions will be crucial. This role demands strong leadership, excellent communication, and a deep understanding of the hospitality industry.
Key Responsibilities:
As the Hotel Operations Manager, you will be responsible for setting operational standards, implementing best practices, and ensuring the seamless delivery of services across all departments. You will work closely with on-site hotel management teams, remotely guiding them in areas such as front desk operations, housekeeping, food and beverage, and event management. Your ability to analyze performance metrics, identify areas for improvement, and implement effective solutions will be crucial. This role demands strong leadership, excellent communication, and a deep understanding of the hospitality industry.
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction, operational efficiency, and profitability.
- Oversee the day-to-day operations of multiple hotel properties, providing remote guidance and support to on-site management teams.
- Establish and enforce high standards for all hotel departments, including front office, housekeeping, F&B, and maintenance.
- Monitor key performance indicators (KPIs) and financial reports, identifying trends and implementing corrective actions.
- Manage operational budgets, ensuring cost control and revenue maximization.
- Develop and implement training programs to enhance staff performance and service quality.
- Ensure compliance with health, safety, and hygiene regulations.
- Lead and motivate remote and on-site teams, fostering a positive and productive work environment.
- Collaborate with the sales and marketing teams to develop promotional strategies and optimize occupancy rates.
- Implement technology solutions to streamline operations and improve guest experiences.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in hotel management, with a strong emphasis on operations.
- Proven track record of successfully managing hotel operations and improving financial performance.
- In-depth knowledge of all hotel departments and operational procedures.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions.
- Proficiency in hotel management software (PMS) and other relevant operational tools.
- Experience in managing multiple properties or large-scale operations is highly desirable.
- Ability to work independently and manage responsibilities effectively in a remote setting.
- A passion for the hospitality industry and a commitment to delivering exceptional guest experiences.
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4
Hotel Operations Manager
CF10 2EF Cardiff, Wales
£40000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a highly regarded boutique hotel known for its exceptional guest service, is seeking a dynamic and experienced Hotel Operations Manager. This critical role oversees the day-to-day operations of the hotel, ensuring seamless service delivery across all departments including Front Office, Housekeeping, Food & Beverage, and Facilities. You will be responsible for maintaining high standards of quality, guest satisfaction, and operational efficiency. The ideal candidate will have a proven track record in hotel management, strong leadership skills, and a passion for the hospitality industry. You will lead and motivate a diverse team, manage budgets, and contribute to the strategic growth of the establishment.
Responsibilities:
Responsibilities:
- Direct and manage all hotel operational departments to ensure optimal performance and guest satisfaction.
- Develop and implement operational policies and procedures to enhance service quality and efficiency.
- Oversee staff recruitment, training, scheduling, and performance management.
- Manage departmental budgets, controlling costs and ensuring profitability.
- Monitor guest feedback and implement service recovery strategies as needed.
- Ensure compliance with health, safety, and licensing regulations.
- Collaborate with the General Manager on strategic planning and business development initiatives.
- Maintain strong relationships with suppliers and service providers.
- Oversee inventory management and purchasing for operational supplies.
- Troubleshoot operational issues and implement effective solutions promptly.
- Proven experience as an Operations Manager, Assistant General Manager, or similar senior role in the hospitality industry.
- In-depth knowledge of hotel operations, including Front Office, Housekeeping, and F&B.
- Excellent leadership, communication, and interpersonal skills.
- Strong financial acumen and experience with budgeting and cost control.
- Proficiency in hotel management software systems.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- A passion for delivering exceptional guest experiences.
- Bachelor's degree in Hospitality Management or a related field is preferred.
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5
Hotel Operations Manager
CF10 1AA Cardiff, Wales
£45000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group, is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of their flagship property in Cardiff, Wales, UK . This critical role ensures the highest standards of guest satisfaction, operational efficiency, and financial performance across all hotel departments, including F&B, Rooms Division, and Events. The ideal candidate will possess strong leadership qualities, a deep understanding of hospitality management, and a passion for delivering exceptional guest experiences. You will be responsible for managing departmental budgets, implementing operational strategies, and leading a diverse team to achieve service excellence.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all hotel operations, ensuring seamless service delivery and guest satisfaction.
- Lead, motivate, and develop a high-performing team of department heads and staff.
- Implement and maintain operational standards, policies, and procedures across all departments.
- Manage departmental budgets, P&Ls, and financial performance, identifying opportunities for cost control and revenue enhancement.
- Ensure compliance with health, safety, hygiene, and licensing regulations.
- Monitor guest feedback and implement strategies to continuously improve the guest experience.
- Collaborate with the General Manager and other senior management to develop and execute strategic business plans.
- Oversee the recruitment, training, and development of hotel staff.
- Manage vendor relationships and procurement processes for operational supplies and services.
- Conduct regular inspections of the hotel facilities to ensure quality and presentation standards are met.
- Handle guest complaints and service issues promptly and professionally.
- A recognised qualification in Hospitality Management, Business Administration, or a related field.
- Proven experience (5+ years) in a senior management role within the hotel industry, preferably as an Operations Manager or Assistant General Manager.
- Strong understanding of all hotel operations, including F&B, Rooms Division, and Housekeeping.
- Demonstrated success in managing budgets, controlling costs, and driving profitability.
- Excellent leadership, communication, and interpersonal skills.
- A passion for delivering exceptional customer service.
- Proficiency in property management systems (PMS) and other hotel management software.
- Ability to work effectively under pressure and make sound decisions.
- Strong problem-solving and organisational abilities.
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6
Hotel Operations Manager
CF10 1AA Cardiff, Wales
£40000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a prestigious hotel in Cardiff, Wales, UK , is seeking an experienced and dynamic Hotel Operations Manager to oversee all day-to-day operations. This is an on-site position, crucial for ensuring the highest standards of guest service and operational efficiency. The successful candidate will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and facilities. You will play a key role in driving revenue, controlling costs, and maintaining a positive work environment for the hotel staff. This role requires strong leadership, excellent interpersonal skills, and a deep understanding of the hospitality industry.
Key Responsibilities:
Key Responsibilities:
- Oversee and coordinate the activities of all hotel operational departments.
- Ensure exceptional guest service standards are met and exceeded.
- Develop and implement operational strategies to enhance efficiency and profitability.
- Manage departmental budgets, controlling expenses and maximizing revenue.
- Recruit, train, and motivate hotel staff, fostering a culture of excellence.
- Conduct regular inspections of hotel facilities to ensure quality and safety standards.
- Address and resolve guest complaints and operational issues promptly.
- Collaborate with the General Manager on strategic planning and business development.
- Ensure compliance with health, safety, and licensing regulations.
- Maintain strong relationships with suppliers and service providers.
- Monitor industry trends and implement best practices.
- Prepare operational reports for senior management.
- Proven experience in hotel management or a similar leadership role in the hospitality industry.
- Strong knowledge of hotel operations, including front office, F&B, and housekeeping.
- Excellent leadership, management, and interpersonal skills.
- Demonstrated ability to manage budgets and control costs effectively.
- Exceptional customer service orientation.
- Proficiency in hotel management software (PMS).
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and handle multiple priorities.
- Excellent communication and organizational skills.
- A degree or diploma in Hospitality Management or a related field is preferred.
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7
Hotel Operations Manager
CF10 1AA Cardiff, Wales
£45000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a highly-regarded hotel in the heart of the city, is seeking an experienced and dynamic Hotel Operations Manager to oversee all day-to-day operations. This crucial role is responsible for ensuring the highest standards of guest service, operational efficiency, and staff performance across all departments. You will be instrumental in creating memorable experiences for guests and driving the profitability of the establishment. This is an on-site, full-time position.
Key Responsibilities:
Qualifications and Experience:
Key Responsibilities:
- Manage and coordinate the operations of various hotel departments, including Front Office, Food & Beverage, Housekeeping, and Banqueting.
- Ensure the delivery of exceptional guest service standards and the resolution of any guest complaints promptly and effectively.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage departmental budgets, controlling costs and optimising revenue generation.
- Oversee staff recruitment, training, scheduling, and performance management to foster a motivated and high-performing team.
- Ensure compliance with all health, safety, and licensing regulations.
- Monitor inventory levels and manage procurement of supplies and services.
- Collaborate with the General Manager on strategic planning and business development initiatives.
- Conduct regular operational audits and implement corrective actions as needed.
- Maintain strong relationships with suppliers and external stakeholders.
Qualifications and Experience:
- Proven experience in a senior management role within the hospitality industry, preferably as an Operations Manager or Assistant General Manager.
- Strong understanding of hotel operations across multiple departments.
- Excellent leadership, team management, and communication skills.
- Demonstrated ability to drive operational efficiency and improve guest satisfaction.
- Proficiency in hotel management software and POS systems.
- Knowledge of budgeting, financial management, and cost control.
- Ability to work under pressure and manage multiple priorities effectively.
- A passion for delivering outstanding customer service.
- Relevant hospitality qualification is desirable.
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8
Hotel Operations Manager
CF10 1DA Cardiff, Wales
£50000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
We are seeking a dynamic and experienced Hotel Operations Manager to oversee the smooth and efficient day-to-day running of our prestigious hospitality establishment. This role involves a hybrid working model, combining essential on-site management duties at our **Cardiff, Wales, UK** location with the flexibility of remote work for administrative tasks and strategic planning. You will be responsible for leading various departments, including front office, housekeeping, food and beverage, and facilities management, ensuring exceptional guest experiences and operational profitability. The ideal candidate will possess strong leadership qualities, a deep understanding of hospitality best practices, and a proven ability to manage budgets, staff, and resources effectively. You will play a key role in developing and implementing operational strategies to enhance guest satisfaction, optimize service quality, and drive revenue growth. Your ability to motivate teams, resolve issues promptly, and maintain high standards in a fast-paced environment is crucial.
Key Responsibilities:
Key Responsibilities:
- Manage and coordinate the operations of all hotel departments, ensuring seamless service delivery.
- Develop and implement standard operating procedures to maintain high standards of service and efficiency.
- Oversee staff recruitment, training, scheduling, and performance management.
- Monitor departmental budgets, control expenses, and identify opportunities for cost savings.
- Ensure guest satisfaction by proactively addressing concerns and resolving complaints promptly and professionally.
- Implement and maintain high standards of health, safety, and hygiene across the property.
- Manage relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.
- Analyze operational performance data and implement strategies for continuous improvement.
- Collaborate with the sales and marketing teams to develop and execute strategies for revenue maximization.
- Conduct regular property inspections and ensure the maintenance and upkeep of hotel facilities.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; relevant professional certifications are a plus.
- Proven experience (5+ years) in a senior management role within the hotel or hospitality industry.
- Strong understanding of hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and systems.
- Solid financial acumen, including budgeting, forecasting, and cost control.
- Ability to work effectively under pressure and make sound decisions.
- Strong problem-solving and conflict-resolution skills.
- Adaptability and ability to thrive in a hybrid work environment.
- Customer-centric approach with a passion for delivering outstanding service.
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