51 Hotel Management jobs in Saint Helier

**Description:**
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
**Duties and responsibilities related to the Guest Services Agent role**
+ Answer incoming calls promptly and courteously.
+ Direct calls to theappropriate department or individual.
+ Manage switchboard console and other telecommunication devices effectively.
+ Keepaccurate records of all calls, including details of the caller, recipient, and the nature of the call.
+ Liaise with internal departments and external organizations as needed tofacilitate smooth communication flow.
**About you**
Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
**Benefits of the Guest Services Agent role include **
+ 12 complimentary nights a year across Hyatt Hotels worldwide 
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! 
+ Uniform provided and laundered complimentary 
+ Headspace membership and access to our Employee Assistance Programme 
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels 
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide 
At Hyatt **'We care for people so they can be their best'.** This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! 
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. 
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. 
**Next** **Steps** **:** Apply today for this **Guest Services Agent** role and start your journey with Hyatt Hotels! 
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON006973
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number** 25118653
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.
As Guest Services Manager at our Four Points Flex by Sheraton - Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.
Responsibilities:
Reception:
- Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.
- Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.
- Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.
- Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.
- Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.
- Manage the reception and assist with the daily duties where required.
- Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.
- Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.
- Champion the PMS Opera system.
F&B/Kitchen Operations:
- Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.
- Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.
- Ensure all food items are prepared and presented in accordance with brand standards and specifications.
- Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.
- Maintain accurate documentation related to health & safety protocols.
- Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.
- Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Team management:
- Manage recruitment needs of the departments, utilising the relevant system
- Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training
- Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPI's
- Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property
- Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment
- Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback
- Actively support employee engagement initiatives, building a cohesive and motivated team
- Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities
- Managing employee relations issues that may occur within the department with the support of the Regional People team
- Undertaking Duty Management shifts and supporting the Senior Hotel Management team
- Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience
Person Specifications:
- Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.
- Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction
- Ability to manage and resolve guest complaints in a professional, calm, and confident manner
- Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively
- Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)
- Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations
- Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations
- Ability to communicate in an effective and clear manner
- Working knowledge of Opera PMS
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
- All Marriott Employee Benefits
- Apprenticeship programmes available
- Learning and Development Opportunities are available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family
- Giving you access to counselling services, physical wellbeing & financial aid
- 28 holiday days (pro rata for part-time)
- Automatic Enrolment into a workplace pension scheme
_This company is an equal opportunity employer._
frnch1

**Additional Information**
**Job Number** 25137530
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**We are hiring for a** **Front Desk Supervisor**
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
**Rewards for work. Benefits for your lifestyle**
+ Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
+ World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
+ Work alongside some amazing talent - award winning, experienced hospitality professionals
+ Discounted room nights & food and beverage - because your well-being means so much
+ Complimentary laundry, free meals on duty
+ Access to fabulous and flexible benefits to help you in and out of work
+ Eligible for Accommodation Service Charge
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Completed high school certificate or equivalent
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Receptionist_
**Location:** _null_
**Requisition ID:** _HOT0BVQY_
**EOE/AA/Disabled/Veterans**

**Description:**
**Front Office Supervisor**
**Salary:** £28,119 Service Charge (up to £600 per month)
**Just some of the benefits you will enjoy as a Front Office Supervisor**
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Free meals on duty
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Business attire laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
**What you will do as a Front Office Supervisor**
·Supervising front office colleagues, including scheduling shifts, delegating tasks, and managing performance.
·Overseeing the check-in and check-out processes to ensure accuracy and efficiency, including managing room assignments and handling payments.
·Assisting with the coordination of guest services for events and special occasions, ensuring all guest needs are met.
·Ensuring that all guests receive a warm and professional welcome and handling guest inquiries, and requests efficiently.
·Providing ongoing training and support to front office colleagues, ensuring they are knowledgeable about hotel services, policies, and procedures.
**About Great Scotland Yard Hotel - The Unbound Collection**
Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next steps:** Apply today for this **Front Office Supervisor** role and start your journey with Great Scotland Yard Hotel!
**Primary Location:** GB-ENG-London
**Organization:** Unbound Great Scotland Yard London
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON006951
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**

**Job Number** 25117659


**Job Category** Rooms & Guest Services Operations


**Location** Sheraton Heathrow Hotel, Heathrow Airport, West Drayton, England, United Kingdom, UB7 0HJVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**Are you a natural leader with a passion for creating unforgettable guest experiences?**



Join our vibrant team as an **Assistant Front Office Manager** and become a key player in shaping the heart of our hotel!



At Marriott International, we believe our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We're not just offering a job; we're inviting you to become part of a global family dedicated to hospitality excellence, where your unique background is valued and celebrated every single day.



**What You'll Do: Your Impact & Responsibilities**



As an Assistant Front Office Manager, you'll be instrumental in ensuring seamless operations and delivering exceptional service across our Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams. This isn't just about managing tasks; it's about leading, inspiring, and empowering our people to create memorable moments for every guest.


**Lead & Inspire:** Coach, mentor, and motivate our Front Office team daily. You'll foster a collaborative, respectful, and supportive environment where everyone thrives.
**Operational Excellence:** Oversee day-to-day Front Office operations, ensuring smooth check-ins, check-outs, and all guest interactions meet our high standards. You'll be adept at anticipating needs and resolving any challenges with grace and efficiency.
**Guest Experience Champion:** Be a role model for outstanding hospitality! You'll actively engage with guests, gather feedback, and continuously seek ways to enhance their stay. Your leadership will empower the team to go above and beyond.
**Problem Solver:** Expertly handle guest complaints and disputes, turning potential issues into opportunities for remarkable service recovery.
**Strategic Support:** Collaborate closely with the Front Office Manager to implement service improvement plans, monitor department goals, and ensure compliance with Marriott's renowned policies and procedures. You'll even step into the Front Office Manager's shoes when they're away!
**Team Development:** Help facilitate employee recognition and ensure open communication channels, keeping everyone aligned with our Front Office objectives.



**Who We're Looking For: Your Skills & Experience**



You're a proactive, solutions-oriented individual with a genuine passion for people and service. You lead by example, demonstrating honesty, integrity, and a commitment to excellence.



**Experience:**



A high school diploma or GED with at least 2 years of experience in guest services, front desk, or a related professional area.



OR



2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major (no prior work experience required for degree holders).



**Skills:** Exceptional interpersonal and communication skills, a knack for fostering trust and cooperation, and the ability to influence and encourage others towards shared goals. You're organized, analytical, and thrive in a dynamic environment.



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number** 25117659


**Job Category** Rooms & Guest Services Operations


**Location** Sheraton Heathrow Hotel, Heathrow Airport, West Drayton, England, United Kingdom, UB7 0HJVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**Are you a natural leader with a passion for creating unforgettable guest experiences?**



Join our vibrant team as an **Assistant Front Office Manager** and become a key player in shaping the heart of our hotel!



At Marriott International, we believe our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We're not just offering a job; we're inviting you to become part of a global family dedicated to hospitality excellence, where your unique background is valued and celebrated every single day.



**What You'll Do: Your Impact & Responsibilities**



As an Assistant Front Office Manager, you'll be instrumental in ensuring seamless operations and delivering exceptional service across our Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams. This isn't just about managing tasks; it's about leading, inspiring, and empowering our people to create memorable moments for every guest.


**Lead & Inspire:** Coach, mentor, and motivate our Front Office team daily. You'll foster a collaborative, respectful, and supportive environment where everyone thrives.
**Operational Excellence:** Oversee day-to-day Front Office operations, ensuring smooth check-ins, check-outs, and all guest interactions meet our high standards. You'll be adept at anticipating needs and resolving any challenges with grace and efficiency.
**Guest Experience Champion:** Be a role model for outstanding hospitality! You'll actively engage with guests, gather feedback, and continuously seek ways to enhance their stay. Your leadership will empower the team to go above and beyond.
**Problem Solver:** Expertly handle guest complaints and disputes, turning potential issues into opportunities for remarkable service recovery.
**Strategic Support:** Collaborate closely with the Front Office Manager to implement service improvement plans, monitor department goals, and ensure compliance with Marriott's renowned policies and procedures. You'll even step into the Front Office Manager's shoes when they're away!
**Team Development:** Help facilitate employee recognition and ensure open communication channels, keeping everyone aligned with our Front Office objectives.



**Who We're Looking For: Your Skills & Experience**



You're a proactive, solutions-oriented individual with a genuine passion for people and service. You lead by example, demonstrating honesty, integrity, and a commitment to excellence.



**Experience:**



A high school diploma or GED with at least 2 years of experience in guest services, front desk, or a related professional area.



OR



2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major (no prior work experience required for degree holders).



**Skills:** Exceptional interpersonal and communication skills, a knack for fostering trust and cooperation, and the ability to influence and encourage others towards shared goals. You're organized, analytical, and thrive in a dynamic environment.



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**
**Job Number** 25134144
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**We are hiring for a Night Manager**
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
**Rewards for work. Benefits for your lifestyle**
+ Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
+ World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
+ Work alongside some amazing talent - award winning, experienced hospitality professionals
+ Discounted room nights & food and beverage - because your well-being means so much
+ Complimentary laundry, free meals on duty
+ Access to fabulous and flexible benefits to help you in and out of work
+ Eligible for Accommodation Service Charge
**POSITION SUMMARY**
- Serves as the property Manager on Duty and directs all property operations during the overnight shift in compliance with all Health & Safety requirements.
- Ensures that the highest levels of hospitality and service are provided during the overnight shift.
- Represents property management in resolving any guest or property related situation.
- Monitors and ensures compliance with all Guidelines to Operations.
- Fully compliant with all emergency procedures and being first point of contact when those situations take place (Fire, Bomb threat, Threat conditions etc.)
- Monitor room type booking levels and ensure the appropriate allocation of rooms for arrivals as well as communicating on room upgrades to the reception team.
- Ensure optimum occupancy and average rate for the purpose of maximizing revenues.
- Report any faults or issues guests have risen to the relevant departments.
- Be fully conversant with all Front Office departmental procedures.
- Ensure all Front Desk tasks are complete in a timely manner and supervisors follow procedures as required according to SOPs.
- Ensure all brand standards are being followed by the Front Desk Agents and Supervisors.
- Exhibits behavioral styles that convey confidence and command respect from others, makes a good first impression and represents the company in alignment with its values.
- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by management.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.