2 Hotel Management jobs in the United Kingdom
Guest Experience Manager
BT1 5GS Belfast, Northern Ireland
£38000 Annually
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Job Description
Our client is seeking a passionate and service-oriented Guest Experience Manager to oversee operations within the Hospitality & Tourism sector in **Belfast, Northern Ireland, UK**. This is a hands-on role requiring a strong presence on-site to ensure exceptional guest satisfaction.
As the Guest Experience Manager, you will be responsible for all aspects of guest services, from initial booking inquiries to post-stay feedback. You will lead a dedicated team, providing training and motivation to maintain the highest standards of service. Your role will involve developing and implementing strategies to enhance the overall guest journey, ensuring memorable experiences that foster loyalty and positive reviews. You will act as the primary point of contact for VIP guests and handle any escalated issues with professionalism and efficiency.
Key responsibilities include:
The successful candidate will have extensive experience in the hospitality industry, with a proven ability to manage teams and deliver outstanding customer service. Excellent interpersonal, communication, and problem-solving skills are essential. A proactive approach, strong organizational abilities, and a passion for creating positive guest experiences are paramount. Knowledge of hotel management software (e.g., Opera, Fidelio) is preferred. This is an excellent opportunity to shape the guest experience in a thriving tourism destination.
As the Guest Experience Manager, you will be responsible for all aspects of guest services, from initial booking inquiries to post-stay feedback. You will lead a dedicated team, providing training and motivation to maintain the highest standards of service. Your role will involve developing and implementing strategies to enhance the overall guest journey, ensuring memorable experiences that foster loyalty and positive reviews. You will act as the primary point of contact for VIP guests and handle any escalated issues with professionalism and efficiency.
Key responsibilities include:
- Managing daily front desk operations, including check-in, check-out, and concierge services.
- Leading, training, and mentoring the guest services team to ensure service excellence.
- Developing and implementing guest satisfaction initiatives and loyalty programs.
- Handling guest complaints and resolving issues promptly and effectively.
- Monitoring online reviews and responding appropriately to feedback.
- Ensuring all guest areas are impeccably maintained and presentable.
- Collaborating with other departments (e.g., housekeeping, F&B) to ensure seamless service delivery.
- Managing reservations and optimizing occupancy rates.
- Developing and managing the budget for the guest services department.
- Staying updated on industry trends and best practices in hospitality management.
The successful candidate will have extensive experience in the hospitality industry, with a proven ability to manage teams and deliver outstanding customer service. Excellent interpersonal, communication, and problem-solving skills are essential. A proactive approach, strong organizational abilities, and a passion for creating positive guest experiences are paramount. Knowledge of hotel management software (e.g., Opera, Fidelio) is preferred. This is an excellent opportunity to shape the guest experience in a thriving tourism destination.
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Head of Hotel Operations Management
G2 1DH Glasgow, Scotland
£55000 Annually
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Job Description
Our client, a renowned hospitality group, is seeking an experienced and dynamic Head of Hotel Operations Management to oversee their flagship property in Glasgow, Scotland, UK . This is a crucial leadership role responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across all hotel departments. You will lead a diverse team, driving excellence in service delivery, staff training, and day-to-day management of hotel operations.
The successful candidate will have a proven track record in hotel management, ideally with experience in a senior operational role. A strong understanding of hotel operations, including front office, housekeeping, food & beverage, and facilities management, is essential. You should possess excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team to achieve targets. A degree in Hospitality Management or a related field is preferred. You will be responsible for budgeting, cost control, and implementing strategies to enhance revenue and guest loyalty. Experience with property management systems (PMS) and other relevant hotel software is required.
Key responsibilities include:
The successful candidate will have a proven track record in hotel management, ideally with experience in a senior operational role. A strong understanding of hotel operations, including front office, housekeeping, food & beverage, and facilities management, is essential. You should possess excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team to achieve targets. A degree in Hospitality Management or a related field is preferred. You will be responsible for budgeting, cost control, and implementing strategies to enhance revenue and guest loyalty. Experience with property management systems (PMS) and other relevant hotel software is required.
Key responsibilities include:
- Directing and managing all hotel operational departments to ensure seamless service delivery.
- Developing and implementing operational policies and procedures to enhance efficiency and guest experience.
- Managing departmental budgets, controlling costs, and optimising revenue streams.
- Recruiting, training, and developing hotel staff, fostering a positive and high-performance work culture.
- Ensuring compliance with health, safety, and hygiene regulations.
- Monitoring guest feedback and implementing improvements to service quality.
- Building strong relationships with suppliers and stakeholders.
This advertiser has chosen not to accept applicants from your region.
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