590 Human Resources jobs in Croydon

Service Desk Analyst
Hybrid - Ashford, Belfast or London

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities 

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
• Deliver excellent customer service and professional support 
• Escalate or reassign unresolved incidents to appropriate teams 
• Analyse and resolve hardware/software issues using standard tools and methods 
• Document case details clearly in ServiceNow, including steps taken and customer impact 
• Meet/exceed defined performance metrics including CSat and QA standards 
• Continuously build knowledge of company-specific products and services 
• Create/update knowledge articles to support First Call Resolution and self-service 
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
• Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

• Good experience in a Service Desk or similar IT support environment 
• Experience using ServiceNow ITSM workflows 
• Strong customer service, listening, and communication skills 
• Bilingual - English and French or Swedish (required) 
• Detail-oriented with solid judgment and initiative 
• Ability to troubleshoot and resolve technical issues independently 
• Knowledge of Microsoft Office365 and standard network tools 
• Ability to work remotely and as part of a team 
• Familiarity with ITIL principles 

Education and Certifications 

• Degree or equivalent experience preferred 
• ITIL V4 / ITSM certification preferred 
• AWS and Microsoft MCSE certifications are a plus 
• Proficient in Microsoft Office365 

Service Desk Analyst
Hybrid - Ashford, Belfast or London

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities 

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
• Deliver excellent customer service and professional support 
• Escalate or reassign unresolved incidents to appropriate teams 
• Analyse and resolve hardware/software issues using standard tools and methods 
• Document case details clearly in ServiceNow, including steps taken and customer impact 
• Meet/exceed defined performance metrics including CSat and QA standards 
• Continuously build knowledge of company-specific products and services 
• Create/update knowledge articles to support First Call Resolution and self-service 
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
• Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

• Good experience in a Service Desk or similar IT support environment 
• Experience using ServiceNow ITSM workflows 
• Strong customer service, listening, and communication skills 
• Bilingual - English and French or Swedish (required) 
• Detail-oriented with solid judgment and initiative 
• Ability to troubleshoot and resolve technical issues independently 
• Knowledge of Microsoft Office365 and standard network tools 
• Ability to work remotely and as part of a team 
• Familiarity with ITIL principles 

Education and Certifications 

• Degree or equivalent experience preferred 
• ITIL V4 / ITSM certification preferred 
• AWS and Microsoft MCSE certifications are a plus 
• Proficient in Microsoft Office365 

E2 Services Ltd., part of Johnson Controls, delivers intelligent energy and carbon reduction solutions through procurement, aM&T, demand management, BMS controls optimisation, and compliance services. We are expanding our central engineering team and seeking a skilled BMS Engineer  to support our clients across London and surrounding counties.

What We Offer

• Competitive salary

• Company car

• Comprehensive benefits package including:

  • Pension and life assurance

  • 25 days of annual leave plus bank holidays (Holiday purchase scheme also available)

  • Employee assistance programme

  • Employee referral scheme

  • High street and lifestyle discounts

  • Cycle-to-work scheme

  • Discounts on Johnson Controls security products

• Extensive product and on-the-job/cross-training opportunities

• Career development through structured career ladder programmes

• Carry out routine BMS service visits across multiple sites

• Respond to callouts from the Maintenance Operations Team

• Complete small works such as replacing BMS controllers, modules, sensors, or actuators

• Review site fault trackers and complete minor tasks where possible

• Prepare clear and accurate site visit reports, including recommendations

• Attend client meetings and maintain regular communication when required

• Support client and supplier relationships for building improvements

• Proven experience with BMS systems such as Trend  (essential), and ideally Delta, Tridium or Niagara

• Working knowledge of control strategies and system operations (minimum two systems required)

• Experience with MCC panels and ability to interpret control panel wiring diagrams

• Understanding of Trend networking protocols including LAN, Ethernet, BACnet, and LonWorks

• Familiarity with Trend 963 and/or IQVision software

• Strong understanding of mechanical plant operation and control

• Solid knowledge of electrical systems

• Desire to learn and support new technologies and alternative control systems

• Confident IT skills, including working knowledge of Microsoft Office

• Excellent written communication skills and ability to produce timely reports

Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard, and your work valued and respected. All with excellent rewards and a great team ethos, your next great opportunity is just a few clicks away!

#LI-DC1

#LI-Hybrid

Permanent contract
Full time; 40 hours per week
Based in: Covent Garden, London
£32,000 per annum

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

People are centre stage of everything we do at RBO, and our Human Resources department work across the organisation, ensuring that in every department we have the right people in place who are supported to deliver their work to their fullest capacity.

The RBO is in the final stages of implementing a new advanced HR and Payroll system and we are looking for a highly organised and detail focused HR Systems Coordinator to join our HR team and play a key role in managing the full employee lifecycle through the effective utilisation of our new system. The postholder will ensure data accuracy, streamline processes and provide meaningful reports and analytics for the organisation.

To be successful in this role, you will need to be an excellent problem solver, have high attention to detail with an enthusiasm for systems and process optimisation. You will be a positive and committed team player, with the ability to work autonomously and take direction as required.

Our ideal candidate will have:

• A minimum of Associate CIPD membership, or able to demonstrate the equivalent level of skill and experience.
• Demonstrable experience of working with HR systems (HRIS) and Microsoft Office tools.
• Excellent problem-solving skills, with experience of process and system improvement.
• Strong organisational skills, attention to detail and accuracy.
• Strong numeracy with experience of analysing and reporting on complex data using strong MS Excel skills.
• Excellent communication and interpersonal skills.

Prior knowledge of our art forms is not essential, though an interest in learning more about how a leading arts organisation functions is critical. We welcome applications with transferable skills and value the diversity of thought varied experience can bring to our team.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description and RBO information pack is attached below. If you have any access requirements for your application, please contact the Recruitment Team on

Closing date for applications: 8am, Thursday 30th October 2025
Interviews will be held week commencing 10th November 2025

Applicants must have work authorisation for the UK.
No agencies please.

About the job you're considering

The infrastructure landscape is evolving rapidly as organisations seek greater standardisation, automation, and strategic guidance on their journey to the cloud. At Capgemini, our Cloud Infrastructure Services (CIS) team is at the forefront of this transformation—helping clients navigate complexity with clarity, creativity, and confidence.

We’re looking for a Enterprise Service Management Advisor who is passionate about solving real-world challenges through technology. You’ll work closely with senior stakeholders both internally and within our clients to create enterprise strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable—while fostering collaboration and inclusion at every step.

Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: 
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across Enterprise Service Management
• Build and nurture long-term relationships with clients and internal teams, creating shared value and trust.
• Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges.
• Represent the CIS Advisory team in key forums, contributing to strategic initiatives and thought leadership.
• Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Solid experience in leading service integration and transformation initiatives, including designing and implementing target operating models and supporting business change.
• A consultative approach to solution design, with the ability to facilitate workshops, define service strategies, and deliver end-to-end Service Integration and Management (SIAM) solutions.
• A working knowledge of ITIL (certification preferred), and familiarity with frameworks such as COBIT, VeriSM, IT4IT. Experience with tools like ServiceNow is a plus.
• Ability to translate business needs into scalable, user-centric Enterprise Service Management solutions.
• Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment.
• A growth mindset and a commitment to continuous improvement—for yourself, your team, and your clients.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. 
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want ‘ mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. 
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Get The Future You Want.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. 

Get The Future You Want |

Why join Frog ?

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.  We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.  

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large. 

What you will be doing ?

We are seeking a highly motivated and experienced CX Transformation Business Consultant with a passion for transforming Customer Experience  to join our team. In this role, you will play a pivotal part in helping clients optimize their CX strategies, with a focus on Customer Service and helping them to identify how to leverage CX technology, and best practices to improve customer engagement, streamline processes, and drive business growth. Experience working with other customer facing functions including Marketing would be beneficial. 

As a Managing Consultant in frog’s CX Transformation team, you will work closely with clients and colleagues on project teams to design new ways of working across the Customer lifecycle and support the realisation of customer and business value through the implementation of business led, tech enabled transformation. 

You should have some of the following experience:   

• Previous experience in delivering customer experience (CX), Customer Service, or a similar role. 

• Hands-on experience as an end user in CRM, Customer Service and Marketing platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, Microsoft Dynamics, Adobe). 

• Passion for shaping organisations to adapt to new trends in Customer Engagement, including the role of Agentic AI in transforming Contact Centres 

• Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals 

• Proven experience in designing and delivering CRM and CX strategies. 

An overview of the role

This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations.  

CX Strategy Development:  

• Collaborate with clients to assess their current customer experience and the role of their CX and Martech tools in enabling this. 

• Design strategies to improve customer engagement, retention, and loyalty. 

• Identify opportunities for innovation and process optimization in customer facing processes and customer service journeys. 

Customer Service Implementation and Optimization:  

• Lead or assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics). 

• Lead or assist in supporting the business transformation enabled by CX tools to deliver key business capabilities (e.g., automation, communications, strategy, segmentation). 

• Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. 

• Work with technology, data and customer teams internally and externally to develop customer first solutions 

Stakeholder Engagement : 

• Serve as a key point of contact for clients, ensuring smooth communication and delivery. 

• Work with client teams to improve adoption of CX technology and ways of working to drive better Customer Engagement outcomes. 

• Collaborate with internal and external stakeholders to align solutions with business objectives. 

What we look for:

A good fit for this role will bring many of the skills, experience, and attributes below 

• Strategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clients 

• Experience seller – a keen interest to identity and drive potential opportunities with clients that will open up areas for frog to expand 

• Pragmatic problem-solver – Focuses on finding practical solutions and reducing complexity to drive results.  

• Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease. 

• Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders. 

• Excellent interpersonal skills – Builds trust and fosters strong connections with colleagues, clients, and stakeholders. 

• Adaptable and agile – Thrives in dynamic environments and embraces modern, agile ways of working 

It would be a bonus if you had:  

• Experience working with at least one of these platform providers – Adobe, Salesforce, Microsoft 

Application instructions

Application Instructions  

(This is only required if we are asking for portfolios to be included or if any specifics are required)  

frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.  

We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. 

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. 

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. 

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing. 

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. 

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. 

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. 

More information is at available at:  

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

As a Service Designer, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. 

You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.

Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations.  

As a Service Designer you will:

• Maximise the value we deliver for our clients right from the inception to real life application of Service Design. 
• Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. 
• Champion user-centricity – with a set of tools and methods you can draw upon to embed design thinking / user-centricity  
• Work on new ideas and work alongside solution team to design and develop innovative products and services  
• Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. 
• Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. 
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc. 

YOUR PROFILE

You will bring below skills and experience:

• Proven experience working across a service design process, autonomously with minimal support
• Experience working with Government Digital Service  (GDS ) service standards, applying GDS design principles 
• Ability to create service design artefacts and outputs , such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts 
• Ability to identify potential accessibility  barriers for complex user groups
• Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar 
• Ability to visualise complex services in an easy-to-understand format for varying audiences 
• Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’  
• Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling 
• Strong understanding and experience of working in an agile (scrum) environment  in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers 
• Ability to manage competing priorities in a tight timeframe with a proactive mindset  
• Strong stakeholder management skills, with the ability to balance competing views as part of the design process 
• Aptitude for being an advocate for user-centricity , with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users  
• SC (Security Check) Clearance  or being eligible for this level of clearance (by being a UK resident for at least 5 years and not having left the country for more than 28 consecutive days during this period)

WHAT YOU'LL LOVE ABOUT WORKING HERE:

We are delighted to have received the“Glassdoor Best Places to work UK’ accolade for 5 consecutive years . To see what it’s like to work at Capgemini Invent, visit our Glassdoor page. Capgemini Invent offers Consultants a culture of learning, ownership, and focus on value.

• You’ll gain exposure to high-profile transformations and gain hands-on exposure to leading technologies.
• Our consultants are formally trained by industry experts in consulting and client delivery. Consultants have access to a vast array for different training and certifications in a variety of areas: cloud technologies (AWS, Azure, GCP), programming (Java, Kotlin, NodeJS, Spring Boot), DevOps (Terraform, Kubernetes, Docker), Cybersecurity (CISSP, CISM) and Agile delivery (Scrum Master, Product Owner, Scaled Agile Framework). Capgemini Invent offers you the flexibility to develop various areas of knowledge in technical domains aligned both to your interests and our client’s outcomes.
• Les Fontaines : Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities that will help us and our clients to succeed.
• We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
• There are monthly team drinks, and it’s a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.

NEED TO KNOW

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
 

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing. 

Whilst you will have London , Manchester  or Glasgow  as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
 
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
 
In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.
 
More information is at available at:

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

THE ROLE

The focus of your role, as a ServiceNow Architect, will be two-fold.

1. Support development of large clients’ ServiceNow target architectures and roadmaps

2. Create domain architectures as part of the wider enterprise transformation roadmap

You will:

• Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy
• Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow.
• Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client.
• Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation
• Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
• Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management.
• Contribute to customers’ business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications.
• Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

YOUR PROFILE

YOUR PROFILE

• Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus.
• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification.
• Experience with business process modelling tools and frameworks (e.g. BPMN and UML).
• Agile, ITIL, or project management frameworks.
• Experience in multi-cloud environments and integration strategies.
• Familiarity with scripting languages for custom development within ServiceNow.

WHAT YOU'LL LOVE ABOUT WORKING HERE:

Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients. As part of shaping this future, we use talented Architects to deliver leading-edge digital solutions for our clients, combining a clear understanding of business value and a consultative approach to make the difference.

Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes in business- and technology-oriented environments, helping a broad range of private- and public-sector clients to achieve their strategic goals. Our ServiceNow Architects are part of Digital Architecture in the Business Technology practice of Capgemini Invent. We are a dynamic community that values growth, professional development and the ability to make a real difference. We work in diverse multi-disciplinary teams, hand-in-glove with our clients.

Our ServiceNow ERP Architects play a pivotal role in realising clients’ business outcomes. They are at the forefront of transforming clients’ “Digital Core”, catalysing their transformation to adaptive, autonomous businesses realising the potential of the 4th Industrial Revolution.

NEED TO KNOW

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Why Join frog

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.  We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. 

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

What You'll Be Doing

The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You’ll collaboratively build cross-government services that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focussing on the design of services at scale.  

In frog we’re building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve policy in the same way you would a digital service. If you’re not entirely sure how this works, talk to us! It’s the vanguard of design in government and we want you to be in it. You won’t be afraid to convince and show policy people a new way of working. You’re able to evangelise public policy design at all levels of government. 

An Overview Of The Role

As a service designer, you’ll be an expert in:  

• Zooming out on the wider context, focus on policy outcomes and zoom in on what people need   
• Designing in a user-centred way, understanding user needs and advocating for people in the design process 
• Agile ways of working, working in multidisciplinary teams and being able to work to GDS standards are a hygiene factor  
• Working towards justice, equity and inclusion in the teams you work with and the services you help deliver  
• Working towards environmental sustainability of government and its services  
• Leading the design of services and supporting the wider organisational objectives and strategic priorities  
• Working with other specialists to design and create organisational, policy and financial structures that support service delivery of good services  
• Using reflective and critical thinking; challenging assumptions and asking questions; to support government to do better and deliver better services  
• Using evidence from research and data to inform design and management decisions, and use evidence to engage with senior stakeholders  
• Analysing failure within services and identify root causes for that failure; find opportunities for reducing complexity and reducing cost   
• Designing collaboratively and in the open, engaging stakeholders in the design process in a variety of ways, including workshops, design sprints and other co-design methods  
• Visualising and mapping services, sketch and prototype ideas  
• Guiding, supporting and mentoring other designers and colleagues  
• Educating colleagues in user-centred design and service design when necessary  
• Contributing to, and helping maintain and grow the design community, sharing patterns and approaches with others

What We Look For

A good fit for this role will bring many of the skills, experience, and attributes below 

• Previous experience working with Public Sector and proven experience with GDS 
• Comfort leading sessions with senior clients 
• Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve 
• Passion about helping to create an environment where people can do great work  
• To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance  Security Check Clearance 
  To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility 

Application Instructions

Please ensure a link to your portfolio of work is included on your CV  and any passwords required are included. Your portfolio should highlight your abilities and experience relevant to the role, with specific examples of how you work, think, collaborate, and contribute to great design outcomes. Please note that we are unable to accept any applications without a portfolio. 

Need To Know

We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini Invent

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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