2846 Human Resources jobs in Dudley

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery

Rollo has a long, established and successful heritage in the construction plant and power generation industries. As a part of the Finning Group, Rollo has access to the skills and expertise of one of the premium service providers in the plant and power generation industry, benefiting from world-class facilities and the latest industry technology Job Description:

Benefits

• A competitive salary
• 25 days annual leave + bank holidays (purchase additional 5 days holiday)
• Annual Bonus
• Laptop and phone
• The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
• You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

Major Job Functions

• Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.
• Issue completed trial pack to the boat builder. Issue acceptance or trial failure letter to the boat builder.
• Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Contact within Finning to receive ‘Trial Request’ from Cannock and allocate engineers accordingly.
• Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks & PM servicing at the same time as the repairs.
• Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data.
• Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.

Specific Skills

• Customer service skills and ability to develop strong customer relations
• Planning and organising skills
• Attention to detail 
• Influencing and negotiation skills
• Good interpersonal skills
• Good IT skills, specifically in Microsoft Office
• Works well as part of a team

Knowledge

• Gas & Diesel Engine product knowledge
• Understanding engine/fuel control systems
• DBSi system skills
• Parts identification through SIS/manuals
• Parts ordering through SAP
• Warranty process
• Commissioning process   

Accountability

• Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
• Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site.
• Maximise customer revenue for service.
• Control expenses for service including commissioning.
• Manage and control approx. 100 work orders with an average value in the region of £300k per month.
• Inform Field Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.

Education and Experience

• Apprentice-trained engineer with 5 years’ experience
• Customer contact experience
• Planned and organised major repair work
• Problem diagnostic experience in terms of both customer and engineer
• Commissioning of Products into the pleasure boat industry
• Experience in a similar role within a similar industry

Working Environment

Office based

Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. 25 regional field engineers.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Service and Maintenance Engineer you will part of the Finning Power Rental team, working on a wide range of electric power projects across the UK and Ireland. Setting up rental solutions and ensuring the rental equipment including generators, load-banks, transformers, fuel tanks and ancillaries are in a serviceable condition to support our rental customers. Our extensive range of equipment includes prime, back up and emergency power solutions. From Cat® generators and load banks to HV and LV transformers, fuel tanks, cables and custom solutions Job Description:

Benefits:

• Salary Circa £38,000
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Life insurance
• Laptop and phone, van
• CAT product training
• Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

*This is a field-based role. For this position it is essential that all drivers have held a full driving licence for 2 years. (Eligibility will be subject to a full DVLA licence check)

Major Job Functions:

• Inspect, service and maintain the rental equipment (generators, transports, fuel tanks, loadbanks, cables, panels) in line with the maintenance schedules (5%)
• Complete the ready to rent task for the rental equipment, recording the inspection and documenting the data within CAT inspection application. (5%)
• Complete the rental returns process for the rental equipment, recording the inspection and documenting the data within CAT inspection application. (5%)
• Setup the rental equipment according to the agreed requirements of the customer, and if applicable, according to the project drawings and descriptions from the Application Engineering team. (15%)
• Troubleshoot technical problems encountered on equipment and resolve the problem in a quick, safe and efficient way. (15%)
• Provide support in the preparation and execution of logistics for inbound and outbound equipment when required. (5%)
• Lead the site installation (to designed layout), commissioning and decommissioning of the rental solution. Including the synchronisation of several generators. (20%)
• Troubleshoot complex technical problems encountered on equipment and resolve the problem in a quick, safe, and efficient way. (10%)
• Performing more in-depth repairs on the rental equipment (15%)
• Full adherence to all Health & Safety policies and procedures, including positive approach to ‘Logincident’ and pre-task risk assessments in a timely manner. (5%)

Specific Skills:

• The completion and demonstrated application of the skills within the Finning E&T service and maintenance engineering up to and including the advance level of training
• Strong analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.
• Ability to direct and mentor members of Finning Power Rental engineering team and sub-contractors.
• Resourceful, with the ability to work independently.
• Ability to adapt to changing circumstances.
• Excellent understanding of Health & Safety regulations.
• Customer focused and commercially aware.
• Flexible approach to 24/7 business.

Knowledge:

• Strong working experience of mechanical, electrical and electronic systems.
• Good knowledge of product range, product control across the rental equipment portfolio
• Good working knowledge of Load bank process including the setup and testing processes

Accountability:

• Ensure that you work safely and in accordance with the QHSSE policies and procedures of the company to prevent accidents from happening and report near misses, incidents and accidents immediately without any delay.
• Ensure you work in adherence to the Company’s Electrical Safety Policy.

Education & Experience:

• Apprenticeship trained, NVQ Level 3 (Mechanical or Electronic) or equivalent.
• Good knowledge of Health & Safety.
• Driver’s license.
• A proven track record and technical hands-on field experience in the maintenance, diagnostic, investigation of mechanical / electrical faults and problems.
• 5 years’ plus experience in the Rental energy sector or a similar role.
• Further mechanical and/or electronic engineering qualifications.
• Safe pass (ROI) or CSCS (UK) required.
• Offshore certifications (where required).
• Has achieved and demonstrated a competent skill level of ability on all basic and a part of the advance skills for Level 1 Engineer as per the companies training and skills matrix. 

Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat® products and services.

If this role is of interest then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Service and Maintenance Engineer you will part of the Finning Power Rental team, working on a wide range of electric power projects across the UK and Ireland. Setting up rental solutions and ensuring the rental equipment including generators, load-banks, transformers, fuel tanks and ancillaries are in a serviceable condition to support our rental customers. Our extensive range of equipment includes prime, back up and emergency power solutions. From Cat® generators and load banks to HV and LV transformers, fuel tanks, cables and custom solutions Job Description:

Benefits:

• Salary Circa £38,000
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Life insurance
• Laptop and phone, van
• CAT product training
• Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

*This is a field-based role. For this position it is essential that all drivers have held a full driving licence for 2 years. (Eligibility will be subject to a full DVLA licence check)

Major Job Functions:

• Inspect, service and maintain the rental equipment (generators, transports, fuel tanks, loadbanks, cables, panels) in line with the maintenance schedules (5%)
• Complete the ready to rent task for the rental equipment, recording the inspection and documenting the data within CAT inspection application. (5%)
• Complete the rental returns process for the rental equipment, recording the inspection and documenting the data within CAT inspection application. (5%)
• Setup the rental equipment according to the agreed requirements of the customer, and if applicable, according to the project drawings and descriptions from the Application Engineering team. (15%)
• Troubleshoot technical problems encountered on equipment and resolve the problem in a quick, safe and efficient way. (15%)
• Provide support in the preparation and execution of logistics for inbound and outbound equipment when required. (5%)
• Lead the site installation (to designed layout), commissioning and decommissioning of the rental solution. Including the synchronisation of several generators. (20%)
• Troubleshoot complex technical problems encountered on equipment and resolve the problem in a quick, safe, and efficient way. (10%)
• Performing more in-depth repairs on the rental equipment (15%)
• Full adherence to all Health & Safety policies and procedures, including positive approach to ‘Logincident’ and pre-task risk assessments in a timely manner. (5%)

Specific Skills:

• The completion and demonstrated application of the skills within the Finning E&T service and maintenance engineering up to and including the advance level of training
• Strong analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.
• Ability to direct and mentor members of Finning Power Rental engineering team and sub-contractors.
• Resourceful, with the ability to work independently.
• Ability to adapt to changing circumstances.
• Excellent understanding of Health & Safety regulations.
• Customer focused and commercially aware.
• Flexible approach to 24/7 business.

Knowledge:

• Strong working experience of mechanical, electrical and electronic systems.
• Good knowledge of product range, product control across the rental equipment portfolio
• Good working knowledge of Load bank process including the setup and testing processes

Accountability:

• Ensure that you work safely and in accordance with the QHSSE policies and procedures of the company to prevent accidents from happening and report near misses, incidents and accidents immediately without any delay.
• Ensure you work in adherence to the Company’s Electrical Safety Policy.

Education & Experience:

• Apprenticeship trained, NVQ Level 3 (Mechanical or Electronic) or equivalent.
• Good knowledge of Health & Safety.
• Driver’s license.
• A proven track record and technical hands-on field experience in the maintenance, diagnostic, investigation of mechanical / electrical faults and problems.
• 5 years’ plus experience in the Rental energy sector or a similar role.
• Further mechanical and/or electronic engineering qualifications.
• Safe pass (ROI) or CSCS (UK) required.
• Offshore certifications (where required).
• Has achieved and demonstrated a competent skill level of ability on all basic and a part of the advance skills for Level 1 Engineer as per the companies training and skills matrix. 

Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat® products and services.

If this role is of interest then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery

Rollo has a long, established and successful heritage in the construction plant and power generation industries. As a part of the Finning Group, Rollo has access to the skills and expertise of one of the premium service providers in the plant and power generation industry, benefiting from world-class facilities and the latest industry technology Job Description:

Benefits

• A competitive salary
• 25 days annual leave + bank holidays (purchase additional 5 days holiday)
• Annual Bonus
• Laptop and phone
• The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
• You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

Major Job Functions

• Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.
• Issue completed trial pack to the boat builder. Issue acceptance or trial failure letter to the boat builder.
• Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Contact within Finning to receive ‘Trial Request’ from Cannock and allocate engineers accordingly.
• Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks & PM servicing at the same time as the repairs.
• Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data.
• Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.

Specific Skills

• Customer service skills and ability to develop strong customer relations
• Planning and organising skills
• Attention to detail 
• Influencing and negotiation skills
• Good interpersonal skills
• Good IT skills, specifically in Microsoft Office
• Works well as part of a team

Knowledge

• Gas & Diesel Engine product knowledge
• Understanding engine/fuel control systems
• DBSi system skills
• Parts identification through SIS/manuals
• Parts ordering through SAP
• Warranty process
• Commissioning process   

Accountability

• Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
• Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site.
• Maximise customer revenue for service.
• Control expenses for service including commissioning.
• Manage and control approx. 100 work orders with an average value in the region of £300k per month.
• Inform Field Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.

Education and Experience

• Apprentice-trained engineer with 5 years’ experience
• Customer contact experience
• Planned and organised major repair work
• Problem diagnostic experience in terms of both customer and engineer
• Commissioning of Products into the pleasure boat industry
• Experience in a similar role within a similar industry

Working Environment

Office based

Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. 25 regional field engineers.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery

Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat® products and services. Job Description:

Major Job Functions:

• Lead service engineering team by understanding & responding to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Support fleet availability by ensuring processes are adhered to and inspections, repairs and servicing/maintenance is performed in a timely manner and all data is recorded and up to date (20%)
• Plan all jobs to maximise engineer productivity and driving asset utilization. Allocating the most appropriate resources to address the customers’ needs (20%)
• Manage and control job progress at every stage. Drive 5-star contamination control practices through audits and operational best practice (5%)
• Liaise fully to ensure the job is resolved to the mutual benefit of Finning Power Rental & our external customer (15%)
• Open & close work orders accurately and consistently to maximise billing accuracy & timeliness.(5%)
• Identify and exploit opportunities to address safety reworks, priority reworks and servicing/maintenance at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job and fleet information. (5%)
• Timely up-loading of internal drives with data (10%)
• Drive employee engagement in line with agreed business targets driving a consistent approach through the team, using the employee engagement survey as a guide (10%)
• Implement procedural changes ensuring that security of site, people & equipment is maintained to the highest standard. Drive safe practices in the team through H&S adherence. Ensure completion of Toolbox Talks, Safe on Sites and Logincident reporting (10%)

As a Finning Employee you will receive:

• A competitive salary
• 25 days annual leave + bank holidays (purchase additional 5 days holiday)
• Annual Bonus
• Laptop and phone
• The additional benefits attached to this role include a generous reward scheme, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
• You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

Specific Skills:

• Customer Service skills and ability to develop strong customer relations
• Excellent planning and organisation skills
• Attention to detail 
• Influencing and negotiation skills
• Good interpersonal skills
• Good IT skills – Excel, Teams and Outlook essential
• Works well as part of a team
• Champions health & safety
• People leadership

Knowledge:

• Diesel generator product knowledge
• Understanding engine/fuel control systems
• M3/INFOR system skills – training will be given
• Parts identification through SIS/manuals
• Parts ordering through part.cat.com
• Warranty process
• Commissioning process    

Accountability:

• Keep Internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
• Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site.
• Maximise customer revenue for service.
• Control expenses for rental projects and the branch. Manage and control all rental projects.
• The communication to the service engineering team, yard technicians and the wider team of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.

If you would like to be part of an industry leading organisation then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery

Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat® products and services.

Job Description:

Major Job Functions: Lead service engineering team by understanding & responding to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales.

Support fleet availability by ensuring processes are adhered to and inspections, repairs and servicing/maintenance is performed in a timely manner and all data is recorded and up to date

(20%) Plan all jobs to maximise engineer productivity and driving asset utilization. Allocating the most appropriate resources to address the customers’ needs (20%) Manage and control job progress at every stage.

Drive 5-star contamination control practices through audits and operational best practice

(5%) Liaise fully to ensure the job is resolved to the mutual benefit of Finning Power Rental & our external customer (15%) Open & close work orders accurately and consistently to maximise billing accuracy & timeliness.(5%) Identify and exploit opportunities to address safety reworks, priority reworks and servicing /maintenance

at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job and

fleet

information. (5%) Timely up-loading of internal drives with data (10%) Drive employee engagement in line with agreed business targets driving a consistent approach through the team, using the employee engagement survey as a guide (10%) Implement procedural changes ensuring that security of site, people & equipment is maintained to the highest standard.

Drive safe practices in the team through H&S adherence. Ensure completion of Toolbox Talks, Safe on Sites and Logincident reporting

(10%)

As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

Specific Skills: Customer Service skills and ability to develop strong customer relations Excellent planning and organisation skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills –

Excel, Teams and Outlook essential Works well as part of a team Champions health & safety People leadership

Knowledge: Diesel generator product knowledge Understanding engine/fuel control systems M3/INFOR system skills – training will be given Parts identification through SIS/manuals Parts ordering through part.cat.com Warranty process Commissioning

process

Accountability: Keep Internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for rental projects and the branch. Manage and control all rental projects. The communication to the service engineering team, yard technicians and the wider team of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.

If you would like to be part of an industry leading organisation then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an

adjustment/accommodation

at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

As Service and Maintenance Engineer you will part of the Finning Power Rental team, working on a wide range of electric power projects across the UK and Ireland. Setting up rental solutions and ensuring the rental equipment including generators, load-banks, transformers, fuel tanks and ancillaries are in a serviceable condition to support our rental customers. Our extensive range of equipment includes prime, back up and emergency power solutions. From Cat® generators and load banks to HV and LV transformers, fuel tanks, cables and custom solutions

Job Description:

Benefits: Salary Circa £38,000 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Life insurance Laptop and phone, van CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. *This is a field-based role. For this position it is essential that all drivers have held a full driving licence for 2 years.

(Eligibility will be subject to a full DVLA licence check)

Major Job Functions: Inspect, service and maintain the rental equipment (generators, transports, fuel tanks, loadbanks, cables, panels) in line with the maintenance schedules (5%) Complete the ready to rent task for the rental equipment, recording the inspection and documenting the data within CAT inspection application. (5%) Complete the rental returns process for the rental equipment, recording the inspection and documenting the data within CAT inspection application. (5%) Setup the rental equipment according to the agreed requirements of the customer, and if applicable, according to the project drawings and descriptions from the Application Engineering team. (15%) Troubleshoot technical problems encountered on equipment and resolve the problem in a quick, safe and efficient way. (15%) Provide support in the preparation and execution of logistics for inbound and outbound equipment when required. (5%) Lead the site installation (to designed layout), commissioning and decommissioning of the rental solution. Including the synchronisation of several generators. (20%) Troubleshoot complex technical problems encountered on equipment and resolve the problem in a quick, safe, and efficient way. (10%) Performing more in-depth repairs on the rental equipment (15%) Full adherence to all Health & Safety policies and procedures, including positive approach to ‘Logincident’ and pre-task risk assessments in a timely manner. (5%)

Specific Skills: The completion and demonstrated application of the skills within the Finning E&T service and maintenance engineering up to and including the advance level of training Strong analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner. Ability to work in a fast-paced, self-directed, entrepreneurial environment. Ability to direct and mentor members of Finning Power Rental engineering team and sub-contractors. Resourceful, with the ability to work independently. Ability to adapt to changing circumstances. Excellent understanding of Health & Safety regulations. Customer focused and commercially aware. Flexible approach to 24/7 business.

Knowledge: Strong working experience of mechanical, electrical and electronic systems. Good knowledge of product range, product control across the rental equipment portfolio Good working knowledge of Load bank process including the setup and testing processes

Accountability: Ensure that you work safely and in accordance with the QHSSE policies and procedures of the company to prevent accidents from happening and report near misses, incidents and accidents immediately without any delay. Ensure you work in adherence to the Company’s Electrical Safety Policy.

Education & Experience: Apprenticeship trained, NVQ Level 3 (Mechanical or Electronic) or equivalent. Good knowledge of Health & Safety. Driver’s license. A proven track record and technical hands-on field experience in the maintenance, diagnostic, investigation of mechanical / electrical faults and problems. 5 years’ plus experience in the Rental energy sector or a similar role. Further mechanical and/or electronic engineering qualifications. Safe pass (ROI) or CSCS (UK) required. Offshore certifications (where required). Has achieved and demonstrated a competent skill level of ability on all basic and a part of the advance skills for Level 1 Engineer as per the companies training and skills matrix.

Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat® products and services.

If this role is of interest then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an

adjustment/accommodation

at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery

Rollo has a long, established and successful heritage in the construction plant and power generation industries. As a part of the Finning Group, Rollo has access to the skills and expertise of one of the premium service providers in the plant and power generation industry, benefiting from world-class facilities and the latest industry technology

Job Description:

Benefits A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need. Issue completed trial pack to the boat builder. Issue acceptance or trial failure letter to the boat builder. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Contact within Finning to receive ‘Trial Request’ from Cannock and allocate engineers accordingly. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks & PM servicing at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.

Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team

Knowledge Gas & Diesel Engine product knowledge Understanding engine/fuel control systems DBSi system skills Parts identification through SIS/manuals Parts ordering through SAP Warranty process Commissioning process

Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Inform Field Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.

Education and Experience Apprentice-trained engineer with 5 years’ experience Customer contact experience Planned and organised major repair work Problem diagnostic experience in terms of both customer and engineer Commissioning of Products into the pleasure boat industry Experience in a similar role within a similar industry

Working Environment Office based Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. 25 regional field engineers.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an

adjustment/accommodation

at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Job Title: HR Business Partner

Department: Human Resources

Salary: £32K

Travel Required: Yes, if cluster-based Hours: 37.5 hours per week

Reports to: Head of HR Business Partnering

Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site

Contract Type: Temporary

Job Summary / Overview

The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Responsible for all day-to-day HR activities required to support in local site/business area
• Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies
• Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported
• Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support
• Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches
• Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business
• Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin
• Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities
• Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service
• Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks
• Continually identifies new opportunities to add value to local and wider business area
• Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders
• Supports the HR function as a whole in shaping the People Strategy and delivering it’s objectives
• Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area
• Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas
• Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed
• Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice
• Attends internal meetings as required to represent the HR function
• Completes all administration associated with HR responsibilities
• Provides essential support to the Head of HR Business Partnering as needed
• Supports and drives a culture of high employee engagement across your area, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, working with the Head of Engagement & Retention to ensure successful delivery
• Adopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems
• Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction
• Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices
• Other duties as assigned.

Main Job Requirements

Education and Specific Training

• Formal qualification in a HR-related area, such as: o Certificate in Human Resource Practice, or o Degree in HR Management, or similar
• OR equivalent experience
• Membership of CIPD, or similar, is preferable
• Up to date employment law knowledge
• Republic Of Ireland employment law knowledge desirable Work Experience
• 2 years of solid HR experience in a contact centre environment, or
• 3 years HR generalist experience in another high-paced industry, or Special Certifications
• Lean Six Sigma certification at Yellow Belt level, preferred

Required Skills Technical Skills

• Comprehensive computer skills
• Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others
• Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar

Competencies and Specific Skills

• Takes responsibility for own performance
• Works on own initiative
• Commercially aware
• Strategic mindset
• Compassionate
• Achievement driven
• Excellent analytical ability
• Exceptional attention to detail
• Excellent communication skills – verbal and written
• Excellent influencing skills
• Flexibility
• Resourceful Committed
• TP brand ambassador
• Lives and breathes the company values
• Self-motivated
• Team player
• Creative thinker
• Confident to challenge
• Advanced levels of resilience and focus
• Excellent facilitation and presentation skills
• Continuous improvement mindset
• Excellent organisation skills
• Priority Management skills
• Credible
• Trustworthy
• Dependable
• Courageous
• Empathetic