1269 Human Resources jobs in Witney West

Onsite Service Engineer - Security

What can Johnson Controls do for you?  

We offer an exciting opportunity to work with Johnson Controls, helping to shape a future that is safe, comfortable, and sustainable. We are passionate about enhancing the way the world lives, works, and plays, and we are committed to creating an environment where our employees can thrive and grow.

What you will do  

The Security Service Engineer will serve a large commercial customer base in the Oxford area, focusing on servicing Security Systems such as Intruder Alarms, CCTV, and Access Control. The ideal candidate will adhere to industry standards while providing outstanding customer service and technical expertise. We seek proactive engineers who can identify and solve problems before they arise. This is an exceptional opportunity to join a high-performing team focused on a specific geographical region, working for a market-leading brand that offers unparalleled career advancement.

How you will do it

• Deliver exemplary Customer Service that exceeds expectations, fostering strong relationships with both internal and external clients.
• Service devices safely and responsibly, minimizing the risk of injury and property damage.
• Manage time effectively, prioritizing tasks to ensure efficiency.
• Accurately complete Engineer work reports, handover certificates, and checklists as required.

What we look for

• Experience in the Fire & Security industry.
• Valid driving license.
• Ability to lift and climb ladders.
• Previous experience in a customer-facing role.

Why work for Johnson Controls?  

We provide a solid foundation for your career progression, including a competitive salary with significant earning potential, optional overtime, and generous callout payments, among other benefits. Additional perks include a company vehicle, uniform, all necessary tools and PPE, ongoing training, and robust health & safety programs. Join our team, where the average tenure exceeds 20 years, and become a valued member of our winning team!

Join us at Johnson Controls and be part of a transformative journey!

• Competitive basic salary with excellent additional earnings potential
• Overtime & Call Out opportunities
• Travel Time – Averaging 3% of basic salary
• Engineering Commission scheme – Averaging 7% of basic salary
• Sales referral incentive scheme
• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Company Vehicle, uniform, all PPE, tools and ongoing training provided

• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities - newly introduced Engineering career ladder 2022
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000
• Rewards & recognition programmes

#RMDFL

• Start Date: 8th September 2025  
• Salary: £12.60 per hour  

• Site: Spectrum House, Central Bristol - this is an onsite role only , no work at home option available   

• Shifts : 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)  

• Training Duration: 2 weeks    

Could this be the opportunity you have been waiting for?  

• Would you love to be part of a n energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?  

• Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!  

• Can you use your great communication skills to provide top-tier customer service through phone, live chat and email?  

• Are you customer focused with a proactive and self-motivated approach to how you work?  

• Do you have good technological skills (both on PCs and in using mobile applications?  

Values we look for you to have:

• Process Excellence

• Collaboration

• Communication

• Emotional Intelligence

• Open-Mindedness

• Critical Thinking

• Solution Orientation

• Entrepreneurship

If you are thinking this sounds like you and you are answering YES to our questions . then you could be our next customer service superstar !    

Who are we at Teleperformance and what do we do?  

We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.    

We have a reputation for our hard work, impressive results, and an incredible work environment, what’s not to love?   

We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.  

We offer a multi-channel approach, meaning we support in various ways , such as telephone, email, and web chat, through to white mail and social media interactions.  

We invest in our teams and provide some fantastic opportunities for progression.  
If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen.  

Job Overview  

As a member of our expanding team here at Teleperf o rmanc e , you will have the opportunity to take on a variety of responsibilities within your role; such as:   

• You will be the first point of contact to assist customers with their online subscription enquiries and account management.    

• You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.   

S till interested …Great News ! Well here is what a typical day In the office will look like.  

• You will start your day signing into your systems, making sure you are ready for the day ahead.  

• You will engage with a variety of customers who have questions regarding their online subscription.  

• You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts -T his could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable.  

• Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times .  

• With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.  

The start of your journey with Teleperformance  

You get t wo weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay.  This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.  

What’s in it for you- PERKS PERKS PERKS !  

• Perks at Work – Savings Discounts / Free Online Classes  

• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice  

• Critical Illness – up to £0,000  

• Cycle to Work Scheme  

• Eyecare support voucher  

• Holiday Purchase Scheme  

• Length of Service Awards  

• Workplace Pension  

• Monthly Inspire Awards – For the best of the best  

• Refer-A-Friend earns up to £1,200 fo you  

• Monthly Wellbeing Webinars  

• Dedicated Employee Experience Progress – Here to support TP journey   

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Customer Service Specialist – Banking & Financial Services (Hybrid Bristol)

Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry

Start Dates : 13th Oct 2025, 10th Nov 2025, 1 Dec 2025

• Salary : £13.35 per hour
• Location : Hybrid - Bristol Spectrum House. 2 days in the office (save money on your energy bills!), 3 days work from home after training and Grad Bay. 
• Shifts : Full Time 40 hrs over 8.00 am - 8.00 pm , 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours. 
• Training :  3 weeks then 3 weeks Grad Bay - THIS SIX WEEK PERIOD IS FULL TIME IN THE OFFICE
• Contract : Permanent
• Background Checking :
• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

**Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date**

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature 
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding 
• Confident and proactive to deal with difficult situations and conversations 
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets 

Financial Sector - Key Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers 
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Start Date:  TBC

Site: Hybrid Bristol

Shifts:  Full-time 40 hours per week

Contract:  Permanent

The Role

As a Team Leader you will be responsible for the delivery and improvement of the customer experience through management and coaching of a team to provide excellent service which exceeds customer expectations.  You will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets.

Through your leadership experience, you will have the ability to create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction:

• Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks
• Contribute ideas and suggestions to improve business processes
• Coach and encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently.
• Create a highly engaging, inclusive and fun work experience for your team.

Skills, knowledge and experience:

• Proven people management skills with the ability to lead and motivate a team and act as a role model
• Hands on, proactive and engaged with a background in leading others, working to targets and driving performance at both group and individual levels
• Experience of working within a contact centre environment
• Demonstrable experience of managing multiple workflows within a systems thinking environment
• Understanding the direct and indirect impact of poor performance, attrition and absence within the team and therefore able to strive for excellence in these regards yourself
• Performance and quality management experience
• Used to working in a high volume, fast paced, ever changing environment
• Proven ability to multi-task a number of sometimes conflicting priorities 
• Passion for working as part of a team
• Consistently strive to exceed customer expectations
• Excellent communication and interpersonal skills
• The ability to plan and prioritise your workload
• Computer literate and have a working knowledge of Microsoft Office applications
• Natural leader who acts decisively and who shows resilience
• Adaptive and able to manage change, whilst being capable of managing any resistance to change in an articulate, positive and engaging manner
• Strong work ethic
• Strong motivational leadership confidence
• Finance experience

Background Check Requirements:

• Criminal Record Check
• Credit Check
• 3 years referencing history

• Start Date: 8th September 2025  
• Salary: £12.60 per hour  

• Site: Spectrum House, Central Bristol - this is an onsite role only , no work at home option available   

• Shifts : 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)  

• Training Duration: 2 weeks    

Could this be the opportunity you have been waiting for?  

• Would you love to be part of a n energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?  

• Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!  

• Can you use your great communication skills to provide top-tier customer service through phone, live chat and email?  

• Are you customer focused with a proactive and self-motivated approach to how you work?  

• Do you have good technological skills (both on PCs and in using mobile applications?  

Values we look for you to have:

• Process Excellence

• Collaboration

• Communication

• Emotional Intelligence

• Open-Mindedness

• Critical Thinking

• Solution Orientation

• Entrepreneurship

If you are thinking this sounds like you and you are answering YES to our questions . then you could be our next customer service superstar !    

Who are we at Teleperformance and what do we do?  

We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.    

We have a reputation for our hard work, impressive results, and an incredible work environment, what’s not to love?   

We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.  

We offer a multi-channel approach, meaning we support in various ways , such as telephone, email, and web chat, through to white mail and social media interactions.  

We invest in our teams and provide some fantastic opportunities for progression.  
If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen.  

Job Overview  

As a member of our expanding team here at Teleperf o rmanc e , you will have the opportunity to take on a variety of responsibilities within your role; such as:   

• You will be the first point of contact to assist customers with their online subscription enquiries and account management.    

• You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.   

S till interested …Great News ! Well here is what a typical day In the office will look like.  

• You will start your day signing into your systems, making sure you are ready for the day ahead.  

• You will engage with a variety of customers who have questions regarding their online subscription.  

• You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts -T his could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable.  

• Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times .  

• With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.  

The start of your journey with Teleperformance  

You get t wo weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay.  This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.  

What’s in it for you- PERKS PERKS PERKS !  

• Perks at Work – Savings Discounts / Free Online Classes  

• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice  

• Critical Illness – up to £0,000  

• Cycle to Work Scheme  

• Eyecare support voucher  

• Holiday Purchase Scheme  

• Length of Service Awards  

• Workplace Pension  

• Monthly Inspire Awards – For the best of the best  

• Refer-A-Friend earns up to £1,200 fo you  

• Monthly Wellbeing Webinars  

• Dedicated Employee Experience Progress – Here to support TP journey   

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Customer Service Specialist – Banking & Financial Services (Hybrid Bristol)

Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry

Start Dates : 13th Oct 2025, 10th Nov 2025, 1 Dec 2025

• Salary : £13.35 per hour
• Location : Hybrid - Bristol Spectrum House. 2 days in the office (save money on your energy bills!), 3 days work from home after training and Grad Bay. 
• Shifts : Full Time 40 hrs over 8.00 am - 8.00 pm , 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours. 
• Training :  3 weeks then 3 weeks Grad Bay - THIS SIX WEEK PERIOD IS FULL TIME IN THE OFFICE
• Contract : Permanent
• Background Checking :
• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

**Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date**

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature 
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding 
• Confident and proactive to deal with difficult situations and conversations 
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets 

Financial Sector - Key Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers 
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Start Date:  TBC

Site: Hybrid Bristol

Shifts:  Full-time 40 hours per week

Contract:  Permanent

The Role

As a Team Leader you will be responsible for the delivery and improvement of the customer experience through management and coaching of a team to provide excellent service which exceeds customer expectations.  You will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets.

Through your leadership experience, you will have the ability to create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction:

• Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks
• Contribute ideas and suggestions to improve business processes
• Coach and encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently.
• Create a highly engaging, inclusive and fun work experience for your team.

Skills, knowledge and experience:

• Proven people management skills with the ability to lead and motivate a team and act as a role model
• Hands on, proactive and engaged with a background in leading others, working to targets and driving performance at both group and individual levels
• Experience of working within a contact centre environment
• Demonstrable experience of managing multiple workflows within a systems thinking environment
• Understanding the direct and indirect impact of poor performance, attrition and absence within the team and therefore able to strive for excellence in these regards yourself
• Performance and quality management experience
• Used to working in a high volume, fast paced, ever changing environment
• Proven ability to multi-task a number of sometimes conflicting priorities 
• Passion for working as part of a team
• Consistently strive to exceed customer expectations
• Excellent communication and interpersonal skills
• The ability to plan and prioritise your workload
• Computer literate and have a working knowledge of Microsoft Office applications
• Natural leader who acts decisively and who shows resilience
• Adaptive and able to manage change, whilst being capable of managing any resistance to change in an articulate, positive and engaging manner
• Strong work ethic
• Strong motivational leadership confidence
• Finance experience

Background Check Requirements:

• Criminal Record Check
• Credit Check
• 3 years referencing history

The Role.

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you.

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.  

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £2.21 phr, 18 yrs - 20 yrs 1.51 phr and under 18 yrs .47 phr.
• Up to 00 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Apply now!

* Salary dependant on age.

Vacancy Reference #99699 

"Please contact us here  if you require any adjustments within the application process.  If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"

• Exceptional service: Deliver outstanding customer experiences
• Clear communication: Engage effectively and possess a great phone manner
• Active listening: Truly hear and appreciate what our customers need
• Problem solving: Find the right solution for our customers
• Resilience: You handle challenges with confidence and care
• Positive passion : Bring a positive attitude and a genuine love for helping others
• Technical proficiency: Navigate systems, databases, and communication tools efficiently
• Team spirit : You work well with others and bring people together to achieve goals

• Competitive salary starting at £24,800 per annum
• 24 days holiday per year, increasing to 28 days with the length of service
• Performance-related pay plan directly linked to both company and individual performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance