What Jobs are available for Insurance in Rochdale?

Who We Are:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.

The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

• 7:45–16:15
• 8:30–17:00
• 9:00–17:30
• 9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 3rd November 2025.

Requirements

To be successful in the role, you will:

• Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
• Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
• You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
• Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

ESSENTIAL:

• Ability to build rapport with customers across all communication channels.
• Proficient IT skills — ability to navigate a broad range of internal systems.
• Confidence in working independently and making decisions, including appropriately escalating issues.
• Ability to multitask — navigating different systems and processing information while talking to customers.
• A team player — supporting colleagues and promoting a positive work environment and team spirit.
• Enthusiasm to keep learning and developing your skills.
• Ability to provide the best service experience for customers via phone, written channels, and social media.
• Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

DESIRABLE:

• Experience with Consumer Duty Outcomes.
• Knowledge of our products and how they work.
• Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

WHO WE ARE:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

• Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.
• The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

7:45–16:15

8:30–17:00

9:00–17:30

9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 3rd November 2025.

Requirements

To be successful in the role, you will:

·    Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.

·    Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.

·    You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.

·    Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

ESSENTIAL:

• Ability to build rapport with customers across all communication channels.
• Proficient IT skills — ability to navigate a broad range of internal systems.
• Confidence in working independently and making decisions, including appropriately escalating issues.
• Ability to multitask — navigating different systems and processing information while talking to customers.
• A team player — supporting colleagues and promoting a positive work environment and team spirit.
• Enthusiasm to keep learning and developing your skills.
• Ability to provide the best service experience for customers via phone, written channels, and social media.
• Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

DESIRABLE:

• Experience with Consumer Duty Outcomes.
• Knowledge of our products and how they work.
• Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

**Who Are We?**
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Underwriting
**Target Openings**
1
**What Is the Opportunity?**
Business Insurance helps companies in the UK and Ireland identify, prepare for and mitigate risks by offering a broad array of industry-specific, combined property and casualty insurance solutions to customers. This includes SME solutions traded directly, Commercial Accounts traded via brokers, and Corporate Solutions to FTSE 350 Risk Managed companies.
We are looking for a new business focused Senior Underwriter to take responsibility for proactively managing submissions, quotes and binds; delivering against target quote and conversion ratios. You will be instrumental in strategically partnering with brokers as well as building relationships internally to negotiate terms to drive results and provide insurance solutions to customers.
You will be decisive, detail-oriented be able to independently assess risks, negotiate terms, and sell our products in challenging markets to contribute to the sustainable profitability and success of Travelers.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion.
**What Will You Do?**
+ Manage the profitability, growth, and retention of an assigned book of business primarily comprised of moderate to complex accounts across all our products.
+ Underwrite and skillfully negotiate moderate to complex risks to minimise risk and maximise profitability, including Mid Term Adjustments (MTAs).
+ Proactively manage your portfolio, ensuring key performance indicators are consistently achieved and you actively target new business and retention.
+ Identify and take corrective action based on individual risk characteristics identified through Portfolio Management to actively manage your portfolio of risks.
+ Identify and capture opportunities to write additional lines of business using knowledge of products, risk characteristics and appetite.
+ Proactively utilise various technology platforms to quote and bind risk efficiently.
+ Prepare, lead and present Underwriting Reviews for individual policies or portfolios/schemes and manage action points.
+ Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to identify cross-selling opportunities.
+ Foster and maintain relationships with brokers by phone, email or other communication channels to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to meetings.
+ Develop and execute pipeline plans and support the renewal team in the retention of business that aligns with the team's sales plans to drive success working in partnership with the sales team.
+ Train and mentor less experienced underwriters.
+ Support and collaboration for more junior members of the team, including referrals.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ A Levels or similar qualification.
+ Knowledge: Deep knowledge of products, the regulatory environment, and the local insurance market.
+ Analytical/Critical thinking: Strong critical thinking skills with the ability to underwrite, market products, identify financial challenges, and analyse available information to make decisions in alignment with our risk appetite.
+ Communication/Influence: Excellent communication skills with the ability to successfully negotiate in difficult situations with brokers.
+ Inclusion: Ability to work with people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives.
+ Leadership: Experience coaching and mentoring others.
+ Industry / Competitor Analysis: Review competitor press releases and industry trade press for helpful insights, linking key themes together and identifying applicability to team strategies.
+ Project Management: Participate in and/or lead projects that involves complex analysis and implementation of non-complex, routine business and regulatory changes relating to the enhancement, maintenance or introduction of new products.
**What is a Must Have?**
+ Strong experience of underwriting, product knowledge, financial analysis, or risk assessment experience.
**What Is in It for You?**
+ **Private Medical Insuran** **ce:** On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
+ **Retirement:** Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
+ **Holiday Entitlement:** Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
+ **Wellness Programme:** The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .