89 IT Helpdesk Engineer 1st Line Support jobs in London
Helpdesk Associate Support
Posted today
Job Viewed
Job Description
Job ID
213929
Posted
02-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
St Albans - England - United Kingdom of Great Britain and Northern Ireland
**Job Title: Helpdesk Coordinator**
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team in St Albans.
As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
**Quality**
+ Manage CAFM system as key user on site including PPM records, reactives and reporting.
+ Answer calls/email for the business in a timely fashion.
+ Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
+ Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
+ Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
+ Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
+ Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
**People & Development**
+ Promote and maintain CBRE culture.
+ Collate and process timesheets and expenses weekly in absence of Contract Support.
+ Communicate effectively and build/maintain relationships at all levels with internal and external customers.
+ Attend and participate in any relevant training courses.
**Contract:**
+ Alongside Contract Support assist with the monthly customer report.
+ Provide comprehensive reports relating to all jobs raised through the CAFM system.
+ Analysis and comprehension of reports relating to CAFM system.
+ Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
+ Logging hazards & customer feedback on the QHSE Management Portal
+ Perform any other duties or responsibilities as requested by the CM or Management Team.
**Finance:**
+ Understand procedures and processes and operate them to the required standard.
Examples of these are:
1. Obtaining supplier quotes and uploading onto the internal system for client approval.
2. Arranging agency cover & submitting hours on portal.
3. Updating the CBRE Performance Portal as and when required.
**Person Specification:**
+ Organised - Works in a structured way. Thinks ahead to prioritise workload
+ Logical - Works in a clear and consistent manner
+ Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
+ Assertiveness - Confident, effective in putting across point of view to others
+ Persistence - Follows through to resolution
+ Customer and team focus - Puts customer and team needs first; always considers impact of their actions
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Customer Support Executive
Posted today
Job Viewed
Job Description
Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000
Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.
In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.
If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.
What You'll Be Doing:
- Managing day-to-day order fulfilment with precision and care
- Proactively resolving issues to keep things running smoothly
- Acting as a key point of contact for customers, ensuring a frictionless experience
- Keeping clients informed and updated with clear, timely communication
- Supporting process improvements and operational efficiency
- Building strong relationships with customers and internal teams
What You'll Need:
- A strong customer-first mindset
- Excellent communication and organisational skills
- Problem-solving ability and creative thinking
- High attention to detail and the ability to manage multiple priorities
- Good commercial awareness and team spirit
- Confident using Microsoft Office and Outlook
If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.
Customer Support Administrator
Posted 5 days ago
Job Viewed
Job Description
Office Angels are currently recruiting for a Customer Support Administrator for our client based in Bagshot, on a temporary basis.
The Role:
Customer Support Assistant
Hours:
8:30am - 5:30pm
Hourly rate:
13ph
Duration:
3 months
Responsibilities:
Deliver world class service through strong communication and problem solving
Manage & support allocated helpdesks
Prepare quotations and send them to customers.
Promptly address and resolve customer enquiries, concerns, and issues.
Raising Purchase Orders.
Collaborate with internal teams to ensure timely and effective resolution of customer problems.
To undertake any other duties that may be required within your area of your responsibility, and in relation to Key Accounts and Operations support tasks/ requirements.
The ideal candidate will have/be:
Exceptional customer service skills
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
Self-motivation, with the ability to confidently work, independently.
The ability to build rapport and sustain good working relationships with wider team and key clients.
Flexible, enthusiastic, and can do attitude
Whilst working via Office Angels you'll receive:
Weekly pay!
Up to 28 days annual leave!
BOOST benefits portal with shopping discounts and utilities/restaurant/cinema vouchers!
If you are interested in this position please contact Laura Atkinson on (phone number removed) or email (url removed)
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Support Executive
Posted 7 days ago
Job Viewed
Job Description
Customer Support Executive
Full time, Office based
Up to £30k DOE
North Kent
Exclusive new role – you won’t see this advertised anywhere else!
Are you an experienced and customer-focused professional with a proactive attitude, looking for your next opportunity in a supportive and well-established business?
Our client, a reputable supplier within the construction industry, is seeking a reliable and detail-oriented Customer Support Executive to join their team on a permanent, full-time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.
Key Responsibilities:
- Act as the primary point of contact for clients, ensuring a consistently high standard of customer service. li>Providing administrative support to the Sales Team
- Processing orders and returning quotes to customers
- Supporting a Sales Rep, working closely to support account management efforts and process orders
- Liaising with internal departments including Transport, Warehouse and Purchasing
- Developing strong b2b customer relationships
- Proactive problem solving
- Ensuring seamless communication across the sales function and wider team li>Any other duties as required
Essential requirements:
- li>Solid experience working in a heavily administrative customer facing role supporting a sales function (experience within the construction industry is highly desirable)
- Sales order processing withing a business selling products to b2b customers
- A genuine passion for customer service li>The ability to keep calm under pressure
- A meticulous attention to detail li>Excellent organisation skills with the ability to work quickly under pressure li>Confident with Microsoft Office especially Excel - (SAP experience is a big plus)
- Problem solving skills
- A collaborative approach
What’s on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:
- < i>A competitive salary of up to £30,000 depending on experience li>23 days holiday plus bank holidays
- Stability within a supportive team
- Genuine opportunities for progression and skill development
- Sociable Monday to Friday hours
- A company pension scheme
- Long-term progression opportunities
Interviews are to be held immediately, so please apply today for immediate consideration!
This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.
Customer Support Advisor
Posted 10 days ago
Job Viewed
Job Description
They are seeking Customer Support Advisor with excellent administrative, customer services, data entry / data input, time-management, organisational and communication skills with the ability to work to a high level of accuracy is required for the well-established Customer Support Team of a global brand based in Egham, Surrey.
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Support Advisor with excellent administrative, customer services, data entry / data input, time-management, organisational and communication skills with the ability to work to a high level of accuracy.
Working as the Customer Support Advisor you will be the first point of contact for all customer interactions and will strive to maintain and build upon these existing relationships, exceeding customer expectations.
This role will require excellent written and verbal communication skills and the ability to act calm and professional when dealing with enquiries. You will also need excellent data entry / data input skills as you will be required to update the system to process orders, product returns and enter large amounts of data onto the database.
As the Customer Support Advisor you will have excellent multi-tasking skills with the ability to prioritise your work and be comfortable with a large amount of administrative tasks whilst manging customer enquiries.
DUTIES
As the Customer Support Advisor your duties and responsibilities include:
- Process orders, credit and debits
- Process returns and resolve complaints
- Answer phones, emails and web enquiries
- Make proactive calls and emails to customers
- Manage backorders and Outlook tasks on a daily basis
Customer Support Executive
Posted today
Job Viewed
Job Description
Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000
Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.
In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.
If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.
What You'll Be Doing:
- Managing day-to-day order fulfilment with precision and care
- Proactively resolving issues to keep things running smoothly
- Acting as a key point of contact for customers, ensuring a frictionless experience
- Keeping clients informed and updated with clear, timely communication
- Supporting process improvements and operational efficiency
- Building strong relationships with customers and internal teams
What You'll Need:
- A strong customer-first mindset
- Excellent communication and organisational skills
- Problem-solving ability and creative thinking
- High attention to detail and the ability to manage multiple priorities
- Good commercial awareness and team spirit
- Confident using Microsoft Office and Outlook
If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.
Customer Support Specialist
Posted 14 days ago
Job Viewed
Job Description
Customer Support Specialist
Location: Leatherhead, UK (Hybrid)
Contract: Permanent | Full-time (37.5 hours/week)
Salary: £26,500 - £32,000 (DOE)
Holiday: 26 days + 8 bank holidays
We're hiring on behalf of our client for a proactive and tech-savvy Customer Support & Systems Specialist. This hybrid role combines customer service with hands-on systems management, including HubSpot, WooCommerce/WordPr.
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Head of Customer Support
Posted today
Job Viewed
Job Description
Head of Customer Support
Location: Feltham Salary: 42,000 - 45,000 Full-Time
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? This is an exciting opportunity to take ownership of customer operations and drive service excellence.
You'll be responsible for ensuring all orders are delivered on time and in full, managing order accuracy, and coordinating closely with Sales, Operations, and Transport teams. With a strong focus on problem-solving and proactive communication, you'll anticipate challenges before they arise and keep customers informed every step of the way.
You'll report into the Operations Director, lead a dynamic team, and be responsible for key performance metrics. This role calls for a confident leader who thrives under pressure, is commercially aware, and has a real passion for delivering exceptional service and exceeding customer expectations.
If you're highly organised, detail-driven, and ready to take your career to the next level-apply now.
Head of Customer Support
Posted today
Job Viewed
Job Description
Head of Customer Support
Location: Feltham Salary: 42,000 - 45,000 Full-Time
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? This is an exciting opportunity to take ownership of customer operations and drive service excellence.
You'll be responsible for ensuring all orders are delivered on time and in full, managing order accuracy, and coordinating closely with Sales, Operations, and Transport teams. With a strong focus on problem-solving and proactive communication, you'll anticipate challenges before they arise and keep customers informed every step of the way.
You'll report into the Operations Director, lead a dynamic team, and be responsible for key performance metrics. This role calls for a confident leader who thrives under pressure, is commercially aware, and has a real passion for delivering exceptional service and exceeding customer expectations.
If you're highly organised, detail-driven, and ready to take your career to the next level-apply now.