10 Itil Foundation jobs in the United Kingdom

Our client, a leader within the Defence & Security sector, is currently seeking a Service Management Architect on a contract basis to join their team. The role is located at MOD Corsham with some opportunities to work from home. This is an exciting opportunity to shape and manage complex IT Service Management strategies within a high-stakes environment.

• Developing and managing a complex IT Service Management strategy and associated organisational structure
• Conducting business analysis, including requirements and change management
• Reshaping the Service Management team and rationalising two services into one cohesive team
• Working out the procurement model and writing the procurement strategy
• Conducting strategic business analysis to support decision-making

• Experience in IT Service Management, particularly within the Defence Digital and ideally Interoperability Services
• Proficiency with Visio
• ITIL V4 certification
• Project management experience with qualifications in PRINCE2 and/or APMP
• Knowledge of conducting business analysis, requirements gathering, and change management
• Must hold sole UK nationality
• SC clearance is required

• Inside IR35
• Location: MOD Corsham with some work-from-home flexibility

If you are an experienced professional in IT Service Management looking to contribute to critical defence projects, we would love to hear from you. Apply now to join our client's dynamic team.

Job Title: IT Service Management, Service Architecture & Business Analysis Lead
Location: Salisbury
Clearance Requirement: Current SC Clearance

Rates: 500 to 575 per day

Duration: 9 months +

We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment.

• ITSM Strategy & Implementation:
  Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.

• Service Architecture:
  Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice.

• Organisational Design for Service Delivery:
  Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.

• Business Analysis & Change:
  Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption.

• Stakeholder Management:
  Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs.

• Project Delivery:
  Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals.

• Process & Service Design Modelling:
  Use tools such as Microsoft Visio to design and document services, processes, and architectural views.

• Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments.

• Demonstrable experience in Service Architecture - including service modelling, definition, and governance.

• Proficient in Business Analysis techniques with a track record of managing change initiatives.

• Expert-level use of Microsoft Visio for process and architectural modelling.

• Accredited in ITIL v4 with practical implementation experience.

• Project delivery experience with PRINCE2 and/or APMP certification.

• Effective communicator with strong stakeholder engagement and influencing skills.

• Background in Defence, Government, or highly regulated sectors.

• Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy).

• Experience designing or managing services in high-assurance, mission-critical contexts.

Job Title: IT Service Management, Service Architecture & Business Analysis Lead
Location: Salisbury
Clearance Requirement: Current SC Clearance

Rates: 500 to 575 per day

Duration: 9 months +

We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment.

• ITSM Strategy & Implementation:
  Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.

• Service Architecture:
  Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice.

• Organisational Design for Service Delivery:
  Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.

• Business Analysis & Change:
  Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption.

• Stakeholder Management:
  Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs.

• Project Delivery:
  Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals.

• Process & Service Design Modelling:
  Use tools such as Microsoft Visio to design and document services, processes, and architectural views.

• Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments.

• Demonstrable experience in Service Architecture - including service modelling, definition, and governance.

• Proficient in Business Analysis techniques with a track record of managing change initiatives.

• Expert-level use of Microsoft Visio for process and architectural modelling.

• Accredited in ITIL v4 with practical implementation experience.

• Project delivery experience with PRINCE2 and/or APMP certification.

• Effective communicator with strong stakeholder engagement and influencing skills.

• Background in Defence, Government, or highly regulated sectors.

• Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy).

• Experience designing or managing services in high-assurance, mission-critical contexts.

• Drive the services partners business strategy, ensuring alignment with Ciena's global objectives and regional market needs.
• Lead and develop an internationally distributed team, assigning duties and objectives that support both business strategy and individual growth.
• Engage with regional business owners to quantify service, resource, and field competency requirements ("the scope") and associated financials.
• Define and map service partner solutions tailored to regional and global needs.
• Collaborate with regional and global Ciena services stakeholders, as well as the SPLM team, to align partner scope, commercial terms, contracts, and performance expectations with business and customer requirements.
• Prepare and oversee/drive negotiations of Service Partner Agreements in coordination with Ciena Legal and Procurement.
• Drive partner contracting and onboarding, supporting all facets of Service Partner Development from initial engagement through ramp-up and transition to "steady state" delivery.
• Manage partner performance based on predefined metrics/KPIs, leading both internal and external performance reviews and addressing issues as needed.
• Establish and manage "change control" regimes for partner relationships.
• Monitor business dynamics-short, medium, and long term-and proactively adjust the delivery engine by remodeling, adding, changing, or removing partners as needed.
• Develop sub-sets of strategic and global Service Partner ecosystems to address specific regional business and operational requirements.
• Drive high resilience best practices and continuous improvement within the partner ecosystem.
• Lead cost reduction initiatives through automation, process improvements, and innovative service delivery models.
• Foster a culture of diversity, inclusion, and collaboration across the international team and partner network.
• Deliver comprehensive and timely reports to regional business leaders and executives.
• Act as a visible leader and ambassador for Ciena, building strong relationships with internal stakeholders and external partners.

• Your team is fully aligned with regional and global business objectives, operating as a cohesive, high-performing unit.
• The service partner ecosystem is fit-for-purpose, agile, and resilient.
• Partner costs are at or below targeted budget.
• Customer quality metrics consistently exceed 90% for communication, workmanship, site housekeeping, safety, punctuality, and overall field service performance.

• Deep knowledge of the telecom marketplace, its dynamics, and emerging trends, with the ability to translate customer requirements into innovative service partner solutions.
• University degree or equivalent certification in Engineering, Business, Operations Management, or related field.
• 15+ years of progressive leadership experience in global organizations.
• Experience in the technology or telecommunications industry.
• Proven ability to lead and manage complex, cross-functional initiatives, with a focus on effective partnerships and collaboration for business success.
• Clear understanding of Telecom Services (Deployment & Maintenance and Managed Services).
• Strong knowledge of services and field operations management principles.
• Commercial & contractual negotiation expertise.
• Consistent track record of exceeding agreed-to metrics.
• Team management & performance management experience.
• Experience in business process optimization, continuous improvement, and change management.
• Strategic thinker with a track record of driving financial and operational excellence.
• Ability to influence, collaborate, and gain stakeholder confidence at all levels, developing key internal and external partnerships.
• Demonstrated ability to challenge current practices and drive positive change.
• Sense of accountability and commitment to customer satisfaction.
• Strong business acumen, negotiations, and contract management skills, including a working understanding of contractual terms & conditions and risk mitigation.
• Exceptional verbal and written communication skills.
• Ability to manage conflict and stress in an environment with competing priorities.
• Comfortable working with multiple internal teams, from individual contributors to senior executives.
• Ability to promote a positive and enjoyable work environment for colleagues and customers, fostering engagement and retention.
• Project management skills for keeping projects on schedule and assuring all relevant parties are informed on progress or issues.
• Proven skills in desktop applications such as Excel, Word, PowerPoint, and project planning software.

Head of Homeownership and Service Charge Management
Hemel Hempstead, Hertfordshire (Hybrid Working)
£70,000 per annum
Fixed Term Contract (12 Months), Full Time
37 hours per week (Monday Friday, Flexibility Negotiable)

At Thrive Homes, were committed to delivering high-quality, customer-focused housing services and were looking for an outstanding leader to head up our Homeownership and Management Par.

Customer Service Coordinator Facilities Management
Coventry, West Midlands
£25,500 + per annum (depending on experience)
12 month + maternity cover (possible permanent position)

Are you an organised and proactive individual with a flair for excellent customer service? Apply today for the Customer Service Coordinator position, within a leading Facilities Management provider based in Coventry. Initiall.

WHJS1_UKTJ

Customer Service Advisor (Progression to Account Management)

£25,000 - £0,000 (OTE: 1,000 - 6,000) + Progression + Training + Company Bonus + Company Benefits

Newhaven

Are you from a Customer Service background or similar looking to progress your career to Account Management in a multi-million pound company who will invest in you through specialist training and allow you to really progress.

WHJS1_UKTJ

NEW VACANCY! (PK8907)

CUSTOMER SERVICE/SALES OFFICE MANAGER (NON MAN MANAGEMENT)

COMMUTABLE FROM BUCKINGHAMSHIRE / BERKSHIRE / OXFORDSHIRE

SALARY GUIDE 30-35K (Some Flexibility Depending on Experience)

OFFICE BASED 5 DAYS PER WEEK

HOURS OF WORKING: MON-THURS 8:30AM - 5PM / FRI 8:30AM- 4:30PM

Our client are leading manufacturers of foam packaging solutions, crates, flight cases, and general packaging materials. With years of experience, they provide custom packaging for a variety of products, ensuring safe transit globally. Their offerings include foam case inserts, crates for international shipping, and bespoke flight cases. They also supply bubble wrap, cartons, and other packaging essentials.

They are currently looking for an experienced and highly organised Customer Service/Sales Office Manager to lead their front office operations. This role is ideal for someone who thrives in a fast paced environment, enjoys solving problems and takes pride in delivering an exceptional service. You will be responsible for managing customer service and sales administration while ensuring smooth daily operations across the office.

This is a hands-on role where leadership, attention to detail, and strong communication are key. You'll work closely with the director and wider team to support customers, suppliers, and internal processes.

Key Responsibilities:

• Lead the day-to-day activities of the customer service and sales admin functions
• Oversee incoming customer enquiries ensuring a timely, professional and solutions-focused response
• Build/maintain strong customer relationships to encourage repeat business & satisfaction
• Manage the quoting, order processing and invoicing cycle via Sage 50 & in-house systems
• Coordinate the work of administrative and support staff, ensuring priorities are met
• Identify opportunities to streamline processes and improve efficiency in office operations
• Maintain accurate and up-to-date records across all platforms
• Manage purchase order processing and supplier communication
• Monitor stock levels and ensure availability for customer requirements
• Oversee the booking in of deliveries and creation of delivery documentation
• Maintain and update pricing structures, product data, and production schedules
• Track quotes, orders, and deliveries to ensure everything runs smoothly from enquiry to fulfilment
• Support business development by proactively following up on quotes and identifying new sales opportunities

Requirements:

• Minimum 2 years of customer service or sales office experience (required)
• Previous experience with Sage 50 (preferred)
• Strong leadership, problem-solving, and organisational skills
• Excellent communication with the ability to build relationships across teams and with customers