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Job Description

Job Description

Title: Sales Associate - Stratford John Lewis Full-Time

Reports To: Concession Manager

Company Overview

Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.

As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.

Values & Culture

Longchamp embraces five core values:

• Elegance – Providing a refined and polished customer experience
• Authenticity – Acting with honesty and professionalism
• Creativity – Encouraging innovation and fresh thinking
• Quality – Striving for excellence in service and product
• Sustainability – Committing to thoughtful, responsible business practices

Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.

Job Purpose

To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.

Key Responsibilities

Customer Service & Sales

• Welcoming and advising customers : provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
• Contributing to sales : taking an active part in selling products in line with the company's sales techniques and store objectives.
• Building long term relationship with clients : develop and maintain client relationships through excellent service and personalised follow-up.
• Managing returns and exchanges : dealing with customer requests for product returns or exchanges, in line with internal policies.

Product & Brand Knowledge

• Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
• Communicate brand stories and product features with confidence and clarity
• Stay updated on new arrivals, seasonal launches, and promotional activities

Boutique Operations

• Ensuring product presentation : making sure that products are displayed in adherence to visual merchandising guidelines.
• Restocking and stock management : support replenishment, stockroom activity, and inventory accuracy
• Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture

Skills & Qualifications

• Minimum 1 year of experience in retail, preferably luxury or premium
• Strong interpersonal and communication skills
• POS system knowledge and basic MS Office familiarity
• Fluent in English (additional languages preferred)
• Passion for fashion, customer service, and luxury brands

Person Specification

• Outgoing, polished, and professional demeanour
• Service-driven and problem solving
• Team player with a proactive attitude
• Detail-oriented, punctual, and dependable
• Organized, and able to prioritize daily tasks
• Flexible with scheduling including weekends, evenings, and holidays

Key Performance Indicators (KPIs)

• Personal sales revenue
• Conversion rate (footfall to sales)
• Average transaction value (ATV) and Units per Transaction (UPT)
• Client satisfaction feedback and mystery shopper results
• CRM entry completion and data quality
• Visual merchandising compliance

Benefits

· Competitive salary

· Monthly and annual performance bonuses

· Enhanced pension contribution

· Generous holiday allowance after qualifying period

· Private health cover after qualifying period

· Enhanced Maternity, Paternity and adoption pay

· Staff discount

Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

**Design Your Future at PVH**
Full Time Brand Specialist, John Lewis Stratford
**About PVH**
With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.
Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.
Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.
**Brand Specialist**
**About THE ROLE**
When it comes to shopping at PVH brands, our customers only deserve the very best in-store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues.
Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
Responsibilities include:
+ Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
+ Having the ability to outfit build for customers will be essential, our Brand Specialist should also be able to make further product recommendations and drive our store KPI's.
+ Building and maintaining professional relationships with our customers, to secure regular clienteles is possible.
+ Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
+ Ensuring shop floor maintenance, presentation and organization issues are addressed in an appropriate manner.
+ Show flexibility and innovation when reacting to the changing business environment, especially around peak trade.
**About YOU**
+ You'll connect to consumers and have a previous track record within hospitality or retail.
+ You'll be an effective communicator with the ability to collaborate to win.
+ You'll inspire trust and recognize and celebrate the contributions and achievements of others.
+ You'll adapt fast.
+ You'll act with purpose in driving sales using our digital platforms.
**About WHAT WE OFFER**
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates - both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.

**Design Your Future at PVH**
Part Time Brand Specialist, John Lewis White City
**About PVH**
With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.
Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.
Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.
**Brand Specialist**
**About THE ROLE**
When it comes to shopping at PVH brands, our customers only deserve the very best in-store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues.
Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
Responsibilities include:
+ Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
+ Having the ability to outfit build for customers will be essential, our Brand Specialist should also be able to make further product recommendations and drive our store KPI's.
+ Building and maintaining professional relationships with our customers, to secure regular clienteles is possible.
+ Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
+ Ensuring shop floor maintenance, presentation and organization issues are addressed in an appropriate manner.
+ Show flexibility and innovation when reacting to the changing business environment, especially around peak trade.
**About YOU**
+ You'll connect to consumers and have a previous track record within hospitality or retail.
+ You'll be an effective communicator with the ability to collaborate to win.
+ You'll inspire trust and recognize and celebrate the contributions and achievements of others.
+ You'll adapt fast.
+ You'll act with purpose in driving sales using our digital platforms.
**About WHAT WE OFFER**
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates - both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.

**Be part of an iconic story.**
TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube ( , Instagram ( , TikTok ( )
**_About_** **PVH**
With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.
Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.
Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.
**Supervisor, John Lewis Oxford Street**
**_About_** **THE ROLE**
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.
As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.
Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, first-class experience must be a given and our in-store standards should never be questionable.
To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution.
The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
**Responsibilities include:**
+ Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
+ Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
+ Participate in weekly management meetings and other staff meetings.
+ Clearly communicate with staff about all marketing and sales promotions.
+ Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
+ Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
+ Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
+ Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
+ Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
+ Focus staff on the importance of quality relationships with internal and external customers.
+ Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
+ Ensure "door to floor" best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
+ Work with the management team to build a talent pool for key positions, including possible successors.
**_About_** **YOU**
+ You **connect to consumers** and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
+ You'll have previous people management experience and **act with purpose** to resolve conflict and unproductive disagreements.
+ You'll be an effective communicator with the ability to **cultivate belonging**
+ You **collaborate to win** and recognize and celebrate the contributions and achievements of others.
+ You are **courageous** in giving feedback that promotes positive behavioral change.
+ You **adapt fast** and work with pace.
+ You are energetic and **inspire trust** showing a clear presence on the shop floor.
+ You'll approach all issues with a 'can do' approach and **make informed decisions** to find in-store solutions.
**_About_** **WHAT WE OFFER**
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates - both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
**About PVH:**
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.   
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
_PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.

**Be part of an iconic story.**
TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube ( , Instagram ( , TikTok ( )
**_About_** **THE ROLE**
When it comes to shopping at Tommy Hilfiger, our customers only deserve the very best in store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues.
Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
Responsibilities include:
+ Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
+ Holding the ability to outfit build for customers will be essential, our Sales Associates should also be able to make further product recommendations and drive our store KPI's.
+ Building and maintaining professional relationships with our customers, to secure regular clienteles is possible.
+ Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
+ Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner.
+ Show flexibility and innovation when reacting to the changing business environment especially around peak trade.
**_About_** **YOU**
+ Have previous experience within hospitality/retail
+ Be hardworking with great communication skills
+ Have an interest in Fashion/Retail
+ Ability to work in a fast paced environment with ability to multi task in high pressure environments
+ Be passionate to drive sales using our digital platforms!
**_About_** **WHAT WE OFFER**
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
**About PVH:**
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.   
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
_PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.

**Design Your Future at PVH**
Seasonal Part Time Brand Specialist, John Lewis White City
**Brand Specialist**
**About THE ROLE**
When it comes to shopping at PVH brands, our customers only deserve the very best in-store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues.
Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
Responsibilities include:
+ Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
+ Having the ability to outfit build for customers will be essential, our Brand Specialist should also be able to make further product recommendations and drive our store KPI's.
+ Building and maintaining professional relationships with our customers, to secure regular clienteles is possible.
+ Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
+ Ensuring shop floor maintenance, presentation and organization issues are addressed in an appropriate manner.
+ Show flexibility and innovation when reacting to the changing business environment, especially around peak trade.
**About YOU**
+ You'll connect to consumers and have a previous track record within hospitality or retail.
+ You'll be an effective communicator with the ability to collaborate to win.
+ You'll inspire trust and recognize and celebrate the contributions and achievements of others.
+ You'll adapt fast.
+ You'll act with purpose in driving sales using our digital platforms.
**About WHAT WE OFFER**
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates - both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.

**Design Your Future at PVH**
Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - High Wycombe)
**_About_** **PVH**
With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.
Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.
Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music, and Entertainment.
CONCESSION MANAGER JOHN LEWIS
**_About_** **THE ROLE**
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.
As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.
Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, first-class experience must be a given and our in-store standards should never be questionable.
To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution.
The Concession Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit, and inspire their teams through their passion and belief in our brands.
**Responsibilities include:**
+ Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
+ Identifying opportunities and collaborating with others to grow the business or improve performance.
+ Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
+ Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
+ Ensuring "door to floor" best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
+ Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives. Align activities to ensure business goals are met.
+ Analyzing store level reports and creating action plans to improve results.
+ Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
+ Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
+ Coordinate appropriate action plans while considering consequences and budget decisions.
+ Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
+ Assist the manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruit store personnel with a broad range of perspectives, experiences, and backgrounds.
+ Own the training and development of employees. Ensure that all employees are properly oriented into the company and trained in their role.
+ Provide training and coaching for Employees (daily, weekly, and monthly) and ensure that it is appropriately documented.
**_About_** **YOU**
+ Extensive experience in **connecting to consumers** in a brand retailer is essential.
+ You'll have experience with retail operations, budgeting, planning, sales and people management.
+ You'll have previous people management experience and **act with purpose** to resolve conflict and unproductive disagreements.
+ You'll be an effective communicator with the ability to **cultivate belonging.**
+ You **collaborate to win** and recognize and celebrate the contributions and achievements of others.
+ You are **courageous** in giving feedback that promotes positive behavioral change.
+ You **adapt fast** and work with pace.
+ You are energetic and **inspire trust** showing a clear presence on the shop floor.
**_About_** **WHAT WE OFFER**
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates - both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER, and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.

**Design Your Future at PVH**
Seasonal Brand Specialist, Tommy Hilfiger & Calvin Klein - Peter Jones John Lewis
**Brand Specialist, Peter Jones**
**_About_** **THE ROLE**
When it comes to shopping at PVH brands, our customers only deserve the very best in-store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues.
Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
Responsibilities include:
+ Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
+ Having the ability to outfit build for customers will be essential, our Brand Specialist should also be able to make further product recommendations and drive our store KPI's.
+ Building and maintaining professional relationships with our customers, to secure regular clienteles is possible.
+ Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
+ Ensuring shop floor maintenance, presentation and organization issues are addressed in an appropriate manner.
+ Show flexibility and innovation when reacting to the changing business environment, especially around peak trade.
**_About_** **YOU**
+ You'll **connect to consumers** and have a previous track record within hospitality or retail.
+ You'll be an effective communicator with the ability to **collaborate to win.**
+ You'll **inspire trust** and recognize and celebrate the contributions and achievements of others.
+ You'll **adapt fast.**
+ You'll **act with purpose** in driving sales using our digital platforms.
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.

**Design Your Future at PVH**
Part Time Brand Specialist, Tommy Hilfiger & Calvin Klein - Peter Jones John Lewis
**_About_** **PVH**
With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.
Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.
Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.
**Brand Specialist, Peter Jones**
**_About_** **THE ROLE**
When it comes to shopping at PVH brands, our customers only deserve the very best in-store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues.
Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
Responsibilities include:
+ Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
+ Having the ability to outfit build for customers will be essential, our Brand Specialist should also be able to make further product recommendations and drive our store KPI's.
+ Building and maintaining professional relationships with our customers, to secure regular clienteles is possible.
+ Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
+ Ensuring shop floor maintenance, presentation and organization issues are addressed in an appropriate manner.
+ Show flexibility and innovation when reacting to the changing business environment, especially around peak trade.
**_About_** **YOU**
+ You'll **connect to consumers** and have a previous track record within hospitality or retail.
+ You'll be an effective communicator with the ability to **collaborate to win.**
+ You'll **inspire trust** and recognize and celebrate the contributions and achievements of others.
+ You'll **adapt fast.**
+ You'll **act with purpose** in driving sales using our digital platforms.
**_About_** **WHAT WE OFFER**
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates - both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.