110 Language Services jobs in the United Kingdom

Job Title: Learning Support Assistant (Speech & Language Specialist)

Location: Winslow,Buckinghamshire
Start Date: September 2025
Contract Type: Full-time or Part-time – Term Time Only
Salary: £90 – £120 per day (depending on experience)

About the Role:
A welcoming school in Winslow is seeking a Learning Support Assistant with a specialism in Speech and Language support. You will work closely with pupils who have communication difficulties, helping them to develop language skills and access learning across the curriculum.

Key Responsibilities:

• Support pupils with speech, language, and communication needs (SLCN).
• Deliver targeted interventions designed by Speech and Language Therapists.
• Encourage use of strategies such as visuals, repetition, and Makaton.
• Assist teachers in adapting classroom communication.
• Track and record pupils’ progress in speech and language development.

Requirements:

• Experience supporting children with speech and language needs.
• Knowledge of strategies such as Makaton, Colourful Semantics, or ELKLAN training (desirable).
• Strong communication and interpersonal skills.
• Patient, supportive, and creative approach.
• Enhanced DBS on the update service or willingness to apply.

Why Join Us?

• Strong links with external specialists and therapists.
• Ongoing CPD and training in communication support.
• A rewarding role supporting children to find their voice.

How to Apply:
Send your CV to (url removed) or call (phone number removed) to find out more.

As a **Japanese** **Language Quality Specialist** you will work closely with the Head of Quality and Compliance as well as with the Director of Vendor and Language Management. You will help providing continued monitoring over the translation quality of our global pool of suppliers, in order to maintain and improve external freelancers' standards with IQVIA, and ultimately boost overall quality output.
The Language Quality Specialist is a proactive member of the Quality team, contributing to deliver globally an efficient quality management service to internal staff, external resources, and clients.
**RESPONSIBILITIES**
+ Trigger Quality Feedback Reports and improvement plans on selected resources, liaising with all stakeholders (PMs, Quality team, Internal Linguists, External Reviewers, Vendor Managers, etc.).
+ Analyze language quality issues and works on global and local improvement plans with project management and quality teams
+ Support VMs and PMs in anticipating and dealing with quality issues.
+ Flag potential resources for promotion or demotion based on quality results.
+ Run regular analysis on resource and language quality status.
+ Monitor edit distance per language and help to enhance language output.
+ Drive global language quality strategy and establish tools to monitor the quality of outsourced language translations.
+ Work with Terminology Coordinator to make sure language assets are created and updated as needed.
+ Help to build and design a robust and efficient Quality system as well as the creation of SOPs related to this function.
+ Contribute to conceive developments/enhancements and best practices in Language Quality.
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
+ Native level of Japanese language skill (speaking/reading/writing).
+ 3-5 years' experience as a Language Quality Specialist dealing with multilingual projects.
+ Mediation/negotiation skills in working with people from different countries and cultures.
+ Ability to multitask and quickly adapt to change.
+ High level of commitment and motivation is essential.
+ Higher education in translation-related studies, or equivalent experience.
+ Excellent oral, written, and interpersonal communication skills in English.
+ Extensive knowledge of Multilingual Quality Monitoring processes.
+ Proven skills of analysis, time management, organization, and attention to detail.
**PHYSICAL REQUIREMENTS**
+ Extensive use of keyboard requiring repetitive motion of fingers.
+ Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
+ Regular sitting for extended periods of time.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Job Title: British Sign Language Specialist needed in Castle Bromwich      

Location: Caste Bromwich

Start Date: September Start

Salary: £90 - £00 per day

Do you hold a BSL Level 2 or 3 qualification?

Are you adaptable and flexible to the needs of others?

Are you pro-active in supporting young people?

Do you have experience working with children with Autism or challenging behaviours?

TeacherActive is proud to be working with an  Special Educational Needs and Disabilities School for children aged 11-19 who have been diagnosed with a hearing impairment and to continue this, we are looking for experienced BSL Specialist to join us. As one of the UKs largest education agencies, we also offer in-house career progression for our staff, demonstrating a commitment to providing quality staff.

The School is passionate about creating a vision for the ongoing development, socially, emotionally and physically, prioritising an open and honest approach where children feel understood, nurtured and supported. They are seeking a BSL Specialist to support to deliver their curriculum across Key staged 3-5.

The successful BSL Specialist will have:

• Experience working within SEND settings
• Experience supporting children in groups or 1:1
• Excellent classroom management
• A caring and nurturing personality
• BSL Level 2 or 3 Qualification

In return for the above you can expect to receive:

• A dedicated team of consultants available 24/7 to help you with the easy onboarding process
• Guaranteed Payment Scheme *Terms and Conditions apply*
• CPD Courses and certificates as part of the My-Progression channel
• Market leading rates of pay
• TeacherActive Referral Scheme – Receive up to £10 when you refer a friend *Terms and Conditions apply*

Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash.

If you are interested in this position, then click ‘APPLY NOW’ and I will be in touch regarding this fantastic opportunity.

EMAIL: (url removed)   

CONTACT NUMBER: (phone number removed) 

All applicants will be contacted to discuss suitability and then invited to register with TeacherActive.



Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs.



Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.

TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.

Job Title: British Sign Language Specialist needed in Castle Bromwich      

Location: Caste Bromwich

Start Date: September Start

Salary: £90 - £00 per day

Do you hold a BSL Level 2 or 3 qualification?

Are you adaptable and flexible to the needs of others?

Are you pro-active in supporting young people?

Do you have experience working with children with Autism or challenging behaviours?

TeacherActive is proud to be working with an  Special Educational Needs and Disabilities School for children aged 11-19 who have been diagnosed with a hearing impairment and to continue this, we are looking for experienced BSL Specialist to join us. As one of the UKs largest education agencies, we also offer in-house career progression for our staff, demonstrating a commitment to providing quality staff.

The School is passionate about creating a vision for the ongoing development, socially, emotionally and physically, prioritising an open and honest approach where children feel understood, nurtured and supported. They are seeking a BSL Specialist to support to deliver their curriculum across Key staged 3-5.

The successful BSL Specialist will have:

• Experience working within SEND settings
• Experience supporting children in groups or 1:1
• Excellent classroom management
• A caring and nurturing personality
• BSL Level 2 or 3 Qualification

In return for the above you can expect to receive:

• A dedicated team of consultants available 24/7 to help you with the easy onboarding process
• Guaranteed Payment Scheme *Terms and Conditions apply*
• CPD Courses and certificates as part of the My-Progression channel
• Market leading rates of pay
• TeacherActive Referral Scheme – Receive up to £10 when you refer a friend *Terms and Conditions apply*

Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash.

If you are interested in this position, then click ‘APPLY NOW’ and I will be in touch regarding this fantastic opportunity.

EMAIL: (url removed)   

CONTACT NUMBER: (phone number removed) 

All applicants will be contacted to discuss suitability and then invited to register with TeacherActive.



Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs.



Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.

TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



**Issuer Services** cover the Primary market activity as Agent issuing Debt securities and Common Depository managing lifecycle events for Eurobonds, Global Bonds and Euro and Medium Term Note Programmes. Roles include bond issuance, safekeeping, record keeping and lifecycle event management. The team also cover MUFG Issued Notes and SPVu2019s.



**MAIN PURPOSE OF THE ROLE**



The Issuer Services team is in a pivotal position within MUFG Bank London and MUFG Securities EMEA covering a wide range of key primary market roles such as Agent, WHT Agent, Registrar, Common Depository as well as covering all operational aspects of MUFGu2019s Note issuance and SPV programmes.



The main purpose of the role is to support the Issuer Services team in the processing and reviewing of all new issues and subsequent lifecycle events including Interest Rate calculations, Interest payments, Conversions and Redemptions. The team also work closely with the Issuance business based in Tokyo who are centre point for the Banku2019s Japanese customers.



**KEY RESPONSIBILITIES**



The main roles and responsibilities of the department and this role are:


Common Depository u2013 Administration and Safekeeping of the Global Bonds.
Timely processing of Interest Letters and Payments.
Timely processing of New Issue Closing process.
Producing periodical reporting as required and within agreed timelines.
Vault maintenance.
Compiling evidence when requested by the SI team.
Bond Agency u2013 cross training and assisting with new issue / programme and transaction management for Euro Bond issues whereby MUFG have been appointed as Agent up to and including, signing and closing, by liaising with external parties including the issuer, lead managers, lawyers, and ICSDu2019s.


Principal Paying Agent u2013 Ensuring safe settlement of funds.
Calculation Agent u2013 Calculating interest rates for FRN bonds.
Issuing Agent u2013 Liaising with Euroclear and external dealers to set up ISINu2019s for new bonds.
Taxation Agent u2013 Ensuing correct amounts are submitted to Tax Office on the Issuers behalf.
Conversion Agent u2013 Instruct the execution of conversions and exchanges to the local CSDu2019s.
MUFG Programme management and SPV Issuance programmes u2013 day to day administration of the issuance of own notes including Calculation Agent, Corporate Action events & safe settlement of funds to the PPA and RM for external stakeholders.
Strict adherence to CASS ensuring all CASS related procedures are documented and up-to-date.



Supervisory Duties include:


Supervising team members and joining 1-2-1u2019s with the team line manager.
Co-ordinating query management for the team ensuring all queries are responded to in a timely manner.
Diary Management (TMS).
Payment checking and releasing.



**WORK EXPERIENCE**



Preferred:


Minimum 3 yearsu2019 experience in an Issuer Services / Bond Agency type role.
Experience in handling, analysing, interpreting a wide variety of data and processing accordingly in an accurate and timely manner.



**SKILLS AND EXPERIENCE**



**Functional / Technical Competencies:**



Preferred:


Strong MS Excel skill (experience using Vlookup, Pivot Tables and Graphs);
Computer literacy skills, Microsoft office including MS Outlook;
Presentation skills.
Japanese Speaker



**Education / Qualifications:**



Preferred:


Degree or equivalent preferred



**PERSONAL REQUIREMENTS**


Excellent communication skills.
Results driven, with a strong sense of accountability.
A proactive, motivated approach.
The ability to operate with urgency and prioritise work accordingly.
A structured and logical approach to work.
Strong problem solving skills.
A creative and innovative approach to work.
Excellent interpersonal skills.
Control driven with excellent attention to detail and accuracy.
A calm approach, with the ability to perform well in a pressurised environment.
Strong numerical skills.



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



**Issuer Services** cover the Primary market activity as Agent issuing Debt securities and Common Depository managing lifecycle events for Eurobonds, Global Bonds and Euro and Medium Term Note Programmes. Roles include bond issuance, safekeeping, record keeping and lifecycle event management. The team also cover MUFG Issued Notes and SPVu2019s.



**MAIN PURPOSE OF THE ROLE**



The Issuer Services team is in a pivotal position within MUFG Bank London and MUFG Securities EMEA covering a wide range of key primary market roles such as Agent, WHT Agent, Registrar, Common Depository as well as covering all operational aspects of MUFGu2019s Note issuance and SPV programmes.



The main purpose of the role is to support the Issuer Services team in the processing and reviewing of all new issues and subsequent lifecycle events including Interest Rate calculations, Interest payments, Conversions and Redemptions. The team also work closely with the Issuance business based in Tokyo who are centre point for the Banku2019s Japanese customers.



**KEY RESPONSIBILITIES**



The main roles and responsibilities of the department and this role are:


Common Depository u2013 Administration and Safekeeping of the Global Bonds.
Timely processing of Interest Letters and Payments.
Timely processing of New Issue Closing process.
Producing periodical reporting as required and within agreed timelines.
Vault maintenance.
Compiling evidence when requested by the SI team.
Bond Agency u2013 cross training and assisting with new issue / programme and transaction management for Euro Bond issues whereby MUFG have been appointed as Agent up to and including, signing and closing, by liaising with external parties including the issuer, lead managers, lawyers, and ICSDu2019s.


Principal Paying Agent u2013 Ensuring safe settlement of funds.
Calculation Agent u2013 Calculating interest rates for FRN bonds.
Issuing Agent u2013 Liaising with Euroclear and external dealers to set up ISINu2019s for new bonds.
Taxation Agent u2013 Ensuing correct amounts are submitted to Tax Office on the Issuers behalf.
Conversion Agent u2013 Instruct the execution of conversions and exchanges to the local CSDu2019s.
MUFG Programme management and SPV Issuance programmes u2013 day to day administration of the issuance of own notes including Calculation Agent, Corporate Action events & safe settlement of funds to the PPA and RM for external stakeholders.
Strict adherence to CASS ensuring all CASS related procedures are documented and up-to-date.



Supervisory Duties include:


Supervising team members and joining 1-2-1u2019s with the team line manager.
Co-ordinating query management for the team ensuring all queries are responded to in a timely manner.
Diary Management (TMS).
Payment checking and releasing.



**WORK EXPERIENCE**



Preferred:


Minimum 3 yearsu2019 experience in an Issuer Services / Bond Agency type role.
Experience in handling, analysing, interpreting a wide variety of data and processing accordingly in an accurate and timely manner.



**SKILLS AND EXPERIENCE**



**Functional / Technical Competencies:**



Preferred:


Strong MS Excel skill (experience using Vlookup, Pivot Tables and Graphs);
Computer literacy skills, Microsoft office including MS Outlook;
Presentation skills.
Japanese Speaker



**Education / Qualifications:**



Preferred:


Degree or equivalent preferred



**PERSONAL REQUIREMENTS**


Excellent communication skills.
Results driven, with a strong sense of accountability.
A proactive, motivated approach.
The ability to operate with urgency and prioritise work accordingly.
A structured and logical approach to work.
Strong problem solving skills.
A creative and innovative approach to work.
Excellent interpersonal skills.
Control driven with excellent attention to detail and accuracy.
A calm approach, with the ability to perform well in a pressurised environment.
Strong numerical skills.



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
**Issuer Services** cover the Primary market activity as Agent issuing Debt securities and Common Depository managing lifecycle events for Eurobonds, Global Bonds and Euro and Medium Term Note Programmes. Roles include bond issuance, safekeeping, record keeping and lifecycle event management. The team also cover MUFG Issued Notes and SPV's.
**MAIN PURPOSE OF THE ROLE**
The Issuer Services team is in a pivotal position within MUFG Bank London and MUFG Securities EMEA covering a wide range of key primary market roles such as Agent, WHT Agent, Registrar, Common Depository as well as covering all operational aspects of MUFG's Note issuance and SPV programmes.
The main purpose of the role is to support the Issuer Services team in the processing and reviewing of all new issues and subsequent lifecycle events including Interest Rate calculations, Interest payments, Conversions and Redemptions. The team also work closely with the Issuance business based in Tokyo who are centre point for the Bank's Japanese customers.
**KEY RESPONSIBILITIES**
The main roles and responsibilities of the department and this role are:
+ Common Depository - Administration and Safekeeping of the Global Bonds.
+ Timely processing of Interest Letters and Payments.
+ Timely processing of New Issue Closing process.
+ Producing periodical reporting as required and within agreed timelines.
+ Vault maintenance.
+ Compiling evidence when requested by the SI team.
+ Bond Agency - cross training and assisting with new issue / programme and transaction management for Euro Bond issues whereby MUFG have been appointed as Agent up to and including, signing and closing, by liaising with external parties including the issuer, lead managers, lawyers, and ICSD's.
+ Principal Paying Agent - Ensuring safe settlement of funds.
+ Calculation Agent - Calculating interest rates for FRN bonds.
+ Issuing Agent - Liaising with Euroclear and external dealers to set up ISIN's for new bonds.
+ Taxation Agent - Ensuing correct amounts are submitted to Tax Office on the Issuers behalf.
+ Conversion Agent - Instruct the execution of conversions and exchanges to the local CSD's.
+ MUFG Programme management and SPV Issuance programmes - day to day administration of the issuance of own notes including Calculation Agent, Corporate Action events & safe settlement of funds to the PPA and RM for external stakeholders.
+ Strict adherence to CASS ensuring all CASS related procedures are documented and up-to-date.
Supervisory Duties include:
+ Supervising team members and joining 1-2-1's with the team line manager.
+ Co-ordinating query management for the team ensuring all queries are responded to in a timely manner.
+ Diary Management (TMS).
+ Payment checking and releasing.
**WORK EXPERIENCE**
Preferred:
+ Minimum 3 years' experience in an Issuer Services / Bond Agency type role.
+ Experience in handling, analysing, interpreting a wide variety of data and processing accordingly in an accurate and timely manner.
**SKILLS AND EXPERIENCE**
**Functional / Technical Competencies:**
Preferred:
+ Strong MS Excel skill (experience using Vlookup, Pivot Tables and Graphs);
+ Computer literacy skills, Microsoft office including MS Outlook;
+ Presentation skills.
+ Japanese Speaker
**Education / Qualifications:**
Preferred:
+ Degree or equivalent preferred
**PERSONAL REQUIREMENTS**
+ Excellent communication skills.
+ Results driven, with a strong sense of accountability.
+ A proactive, motivated approach.
+ The ability to operate with urgency and prioritise work accordingly.
+ A structured and logical approach to work.
+ Strong problem solving skills.
+ A creative and innovative approach to work.
+ Excellent interpersonal skills.
+ Control driven with excellent attention to detail and accuracy.
+ A calm approach, with the ability to perform well in a pressurised environment.
+ Strong numerical skills.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute

Description

At the intersection of AI and natural language understanding, voice-assistant technology is one of the most exciting industries to work in today. Alexa is Amazonu2019s voice AI. Alexa lives in the cloud and is happy to help anywhere there's internet access and a device that can connect to Alexa. Making Alexa part of your day is as simple as asking a question. Alexa can play your favourite song, read the latest headlines, dim the lights in your living room, and more. Basically, Alexa wants to make your life easier, more meaningful, and more fun by helping you voice control your world, both at home and on the go.



Help make Alexa smarter by joining our Knowledge International Operations team in Cambridge, UK. We use our cultural and linguistic knowledge to localize Alexau2019s knowledge base so that Alexa can understand and answer more questions from Alexa customers in all languages.



As a member of the team, you will be responsible for translating knowledge content into your language, following a variety of processes using our understanding of systems related to the Alexa knowledge base. We identify and correct knowledge gaps and share findings to implement scalable solutions across languages. We think from the customeru2019s viewpoint and use our cultural and linguistic expertise to solve questions on how customers might interact with Alexa.



If you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this French-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team metrics.



Key job responsibilities

As a native French-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to:

- Follow workflows with strong guidelines to localize and scale Alexa's Q&A understanding, using internal localization tools and engines

- Create relevant and engaging content for customers based in your languageu2019s locale

- Use your language expertise to perform Quality Assurance testing, ensuring that the content you localize is understood correctly and enables Alexa to sound like a local

- Work across a set of internal applications and platforms to analyze where Alexa fails to provide an optimal answer

- Act as the first line of defence by troubleshooting top semantic frictions/defects using a set of semantic Q&A tools and implement fixes to drive improvements in Alexa's performance in your language

- Manage trouble tickets to resolution or escalation, leveraging existing documentation, procedures, and tools

- Triage complex problems to appropriate teams and track through to resolution

- Interface with a variety of business and technical teams to resolve blockers and share language specific defect trends to fix problems at the root

- Provide detailed data and communication in tickets, documenting your investigation actions and next steps

- Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes

- Generate service metrics using scripts and/or documentation

- Apply your unique skillset to improve team processes and highlight documentation or training needs

- Impart your knowledge to team members through peer reviews, trainings and/or support sessions

Basic Qualifications

- Fluency in French and English, with strong written and verbal communication abilities

- Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques

- Ability to thrive under pressure and adapt to a fast-paced environment

- Ability to keep up with changing project conventions and newly launching projects

- Excellent organizational skills and attention to detail

- Strong analytical, communication and interpersonal skills

- Commitment to providing high-quality support and exceptional customer service

- Proficiency in generating accurate and complete support documentation

- Good judgment and decision-making skills

- Proficient with Microsoft Office products

Preferred Qualifications

- One or more years of experience as a transcriber or annotator

- Quick in adapting to new processes and workflows

- Writing/editing experience and familiarity with content production processes

- Experience/Familiarity with ontologies and/or knowledge representations

- Experience/Familiarity in SQL

- Experience in a technical support or similar role



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

At the intersection of AI and natural language understanding, voice-assistant technology is one of the most exciting industries to work in today. Alexa is Amazonu2019s voice AI. Alexa lives in the cloud and is happy to help anywhere there's internet access and a device that can connect to Alexa. Making Alexa part of your day is as simple as asking a question. Alexa can play your favourite song, read the latest headlines, dim the lights in your living room, and more. Basically, Alexa wants to make your life easier, more meaningful, and more fun by helping you voice control your world, both at home and on the go.



Help make Alexa smarter by joining our Knowledge International Operations team in Cambridge, UK. We use our cultural and linguistic knowledge to localize Alexau2019s knowledge base so that Alexa can understand and answer more questions from Alexa customers in all languages.



As a member of the team, you will be responsible for translating knowledge content into your language, following a variety of processes using our understanding of systems related to the Alexa knowledge base. We identify and correct knowledge gaps and share findings to implement scalable solutions across languages. We think from the customeru2019s viewpoint and use our cultural and linguistic expertise to solve questions on how customers might interact with Alexa.



If you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this French-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team metrics.



Key job responsibilities

As a native French-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to:

- Follow workflows with strong guidelines to localize and scale Alexa's Q&A understanding, using internal localization tools and engines

- Create relevant and engaging content for customers based in your languageu2019s locale

- Use your language expertise to perform Quality Assurance testing, ensuring that the content you localize is understood correctly and enables Alexa to sound like a local

- Work across a set of internal applications and platforms to analyze where Alexa fails to provide an optimal answer

- Act as the first line of defence by troubleshooting top semantic frictions/defects using a set of semantic Q&A tools and implement fixes to drive improvements in Alexa's performance in your language

- Manage trouble tickets to resolution or escalation, leveraging existing documentation, procedures, and tools

- Triage complex problems to appropriate teams and track through to resolution

- Interface with a variety of business and technical teams to resolve blockers and share language specific defect trends to fix problems at the root

- Provide detailed data and communication in tickets, documenting your investigation actions and next steps

- Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes

- Generate service metrics using scripts and/or documentation

- Apply your unique skillset to improve team processes and highlight documentation or training needs

- Impart your knowledge to team members through peer reviews, trainings and/or support sessions

Basic Qualifications

- Fluency in French and English, with strong written and verbal communication abilities

- Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques

- Ability to thrive under pressure and adapt to a fast-paced environment

- Ability to keep up with changing project conventions and newly launching projects

- Excellent organizational skills and attention to detail

- Strong analytical, communication and interpersonal skills

- Commitment to providing high-quality support and exceptional customer service

- Proficiency in generating accurate and complete support documentation

- Good judgment and decision-making skills

- Proficient with Microsoft Office products

Preferred Qualifications

- One or more years of experience as a transcriber or annotator

- Quick in adapting to new processes and workflows

- Writing/editing experience and familiarity with content production processes

- Experience/Familiarity with ontologies and/or knowledge representations

- Experience/Familiarity in SQL

- Experience in a technical support or similar role



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