1 Local Hotels And Restaurants jobs in Hove
Hotel Front Desk Supervisor
BN1 1NA East Sussex, South East
£28000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a charming boutique hotel in the heart of Brighton, East Sussex, UK , is seeking a proactive and experienced Hotel Front Desk Supervisor to lead their guest services team. This role is pivotal in ensuring exceptional guest experiences from arrival to departure. The ideal candidate will possess outstanding customer service skills, strong leadership capabilities, and a passion for the hospitality industry. You will be responsible for overseeing the daily operations of the front desk, managing staff, and ensuring guest satisfaction.
Key Responsibilities:
Qualifications and Skills:
Key Responsibilities:
- Supervise and coordinate the activities of the front desk team, including receptionists and concierges.
- Ensure all guests are greeted warmly and efficiently check-in and check-out.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage room inventory, reservations, and rates to maximize occupancy and revenue.
- Train and mentor new front desk staff, providing ongoing performance feedback.
- Develop and implement standard operating procedures for the front desk.
- Oversee the handling of cash, credit card transactions, and billing.
- Liaise with other hotel departments (housekeeping, maintenance, F&B) to ensure seamless guest service.
- Maintain the appearance and organization of the reception area.
- Conduct regular team meetings to communicate updates and goals.
- Address and resolve escalated guest issues with empathy and efficiency.
- Ensure adherence to hotel policies and procedures.
Qualifications and Skills:
- Previous experience in a supervisory role at a hotel front desk.
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in hotel management software (PMS) and reservation systems.
- Knowledge of front office operations and procedures.
- Ability to remain calm and professional under pressure.
- Good communication and problem-solving skills.
- Familiarity with Microsoft Office Suite.
- A flexible approach to working hours, including evenings and weekends, is essential.
- A passion for providing outstanding guest experiences.
- High school diploma or equivalent; further education in Hospitality Management is a plus.
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