51 Local Services jobs in Deaf Hill

• Oversee the day-to-day operations of the charity's service delivery programmes.
• Manage and lead a team of operational staff, fostering a culture of excellence and collaboration.
• Develop and implement operational policies, procedures, and standards.
• Manage departmental budgets, ensuring financial efficiency and accountability.
• Ensure compliance with all relevant legal, regulatory, and funding requirements.
• Drive continuous improvement initiatives to enhance service delivery and operational effectiveness.
• Oversee resource allocation, including staff, facilities, and equipment.
• Build and maintain strong relationships with key stakeholders, partners, and funders.
• Conduct risk assessments and implement mitigation strategies.
• Prepare operational reports and performance metrics for senior management and the board.

• Proven experience in operations management, preferably within the charity or non-profit sector.
• Strong leadership and people management skills.
• Demonstrated ability to manage budgets and financial resources effectively.
• Knowledge of relevant legislation and compliance requirements in the UK.
• Excellent organisational, planning, and problem-solving skills.
• Proficiency in office software and operational management systems.
• Strong communication and interpersonal skills.
• Commitment to the mission and values of the charity.
• Ability to work effectively in a hybrid work environment.

• Provide clinical leadership and supervision to a multidisciplinary team.
• Oversee the delivery of high-quality mental health interventions and support.
• Manage caseloads, ensuring equitable distribution and appropriate client care.
• Develop and implement service improvement initiatives.
• Monitor team performance and ensure adherence to clinical standards and protocols.
• Conduct complex assessments and contribute to treatment planning.
• Liaise effectively with external agencies and stakeholders.
• Promote a culture of safety, ethical practice, and continuous professional development.
• Contribute to the strategic planning and development of community mental health services.
• Ensure compliance with all relevant regulatory requirements and safeguarding policies.

• Professional qualification in Mental Health Nursing, Psychology, Social Work, Occupational Therapy, or a related discipline (e.g., RMN, BSc/MSc Psychology, DipSW).
• Significant post-qualification experience in a community mental health setting.
• Proven experience in a clinical leadership or management role.
• In-depth knowledge of mental health legislation, policies, and best practices.
• Excellent clinical assessment, intervention, and risk management skills.
• Strong communication, interpersonal, and team leadership abilities.
• Experience with service development and quality improvement methodologies.
• Commitment to evidence-based practice and recovery-oriented approaches.
• Ability to work autonomously and manage a remote team effectively.

• Providing clinical leadership and direction to a multidisciplinary team of mental health professionals (e.g., psychologists, therapists, support workers).
• Overseeing the assessment, diagnosis, and treatment planning for individuals with a range of mental health conditions.
• Developing and implementing evidence-based therapeutic interventions and treatment pathways.
• Ensuring the provision of high-quality, person-centred care in accordance with best practice guidelines and regulatory standards.
• Managing caseloads, overseeing clinical supervision, and supporting the professional development of team members.
• Collaborating with external agencies, GPs, and social services to ensure integrated and holistic care for clients.
• Monitoring service performance, collecting and analysing data, and implementing quality improvement initiatives.
• Contributing to the development and delivery of training programs for staff and stakeholders.
• Championing a culture of safety, respect, and continuous learning within the clinical team.
• Maintaining accurate and confidential client records in line with professional and legal requirements.

• Lead and manage a multidisciplinary clinical care team in community settings.
• Develop, implement, and oversee person-centred care plans for service users.
• Ensure the delivery of high-quality, safe, and effective clinical care.
• Conduct regular clinical assessments, reviews, and audits.
• Provide clinical supervision, training, and professional development for care staff.
• Collaborate with service users, families, and external healthcare professionals.
• Maintain comprehensive and accurate clinical records.
• Ensure compliance with all regulatory standards, policies, and procedures.
• Promote best practices in safeguarding, infection control, and health & safety.
• Drive continuous improvement initiatives within clinical services.

• Registered Nurse (RN) or relevant Allied Health Professional qualification (e.g., Occupational Therapist, Physiotherapist).
• Significant post-registration experience in a community or social care setting.
• Proven experience in clinical leadership and team management.
• In-depth knowledge of relevant legislation, standards, and best practices in social and healthcare.
• Excellent assessment, planning, and evaluation skills.
• Strong communication, interpersonal, and problem-solving abilities.
• Commitment to person-centred care and safeguarding vulnerable adults.
• Relevant post-graduate qualifications in a related field are desirable.

• Lead and manage a remote team of community support specialists.
• Develop and implement effective customer support strategies and workflows.
• Ensure timely and high-quality resolution of customer inquiries and issues across various channels.
• Train, mentor, and coach support staff to enhance their performance and professional development.
• Monitor and analyse customer support metrics and KPIs to identify trends and areas for improvement.
• Develop and maintain comprehensive support documentation, knowledge bases, and FAQs.
• Foster a positive and engaged online community for users.
• Manage and resolve escalated customer complaints and complex support cases.
• Collaborate with product and engineering teams to provide customer feedback for service enhancements.
• Champion a customer-centric approach throughout the organisation.

• Bachelor's degree in Communications, Business Administration, or a related field.
• Minimum of 5 years of experience in customer support management, with a focus on community or digital services.
• Proven experience leading and managing remote customer support teams.
• Excellent understanding of customer support best practices and CRM/ticketing systems.
• Strong analytical skills and experience in data analysis for service improvement.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Ability to foster a positive team culture and motivate individuals in a remote setting.
• Empathy, patience, and a genuine passion for customer service.
• Proficiency in developing and managing online support resources.

• Lead, supervise, and mentor a team of community support workers, providing ongoing training, guidance, and performance management.
• Develop and implement individualised care plans in collaboration with service users, their families, and relevant healthcare professionals.
• Ensure the delivery of person-centred support services that promote independence, well-being, and social inclusion.
• Conduct regular assessments of service user needs and monitor the effectiveness of care interventions.
• Manage caseloads and allocate resources effectively to meet service demands.
• Maintain accurate and up-to-date records, including care plans, progress notes, and incident reports, in compliance with organisational policies and regulatory standards.
• Act as a point of contact for service users, their families, and external agencies, fostering strong working relationships.
• Handle escalated concerns and complaints, ensuring timely and appropriate resolution.
• Champion a culture of safeguarding and promote best practices in line with relevant legislation and policies.
• Contribute to the development and evaluation of service offerings, identifying opportunities for service enhancement.
• Participate in on-call rotas as required, providing out-of-hours support and crisis intervention.

• Diploma or NVQ Level 5 in Health and Social Care, or a related field.
• Minimum of 5 years of experience working in the community or social care sector, with a significant focus on mental health support.
• Proven experience in a supervisory or management role, leading and motivating a care team.
• In-depth understanding of mental health conditions, recovery models, and person-centred support principles.
• Knowledge of relevant legislation, policies, and safeguarding procedures pertaining to health and social care.
• Excellent communication, interpersonal, and active listening skills.
• Strong organisational and time-management abilities, with the capacity to manage multiple priorities.
• Proficiency in record-keeping and using care management software.
• Ability to build rapport and trust with individuals from diverse backgrounds.
• Valid driving license and access to a vehicle for community visits is essential.

Now Hiring: Customer Service Advisor (Full-Time, Office-Based)

Location: Newcastle – Cobalt Business Park, Mercury House (NE27 0BY)

Salary: £23,000 – £24,000 per year (PAYE) + Holiday Benefits

Hours: 37.5 hours per week | Rotational shifts (including weekends)

Contract: Full-time, Contract-to-Permanent

Are you passionate about delivering exceptional customer service and ready to grow your career with one of the UK’s leading banking service providers?

We’re looking for Customer Service Advisors to join our dynamic team.

You’ll receive comprehensive paid training (2–3 weeks) to ensure you’re confident and fully prepared to deliver top-quality customer support.

Your Role:

• Respond to customer calls promptly and professionally.
• Log and validate all customer interactions using internal systems.
• Resolve queries efficiently using the right tools and resources.
• Deliver a first-class experience on every interaction, every time.

What We Offer:

• Competitive salary + holiday pay.
• Full training and continuous support.
• Opportunity to transition to a permanent role .
• A collaborative and friendly team environment.
• Modern office space in Newcastle’s Cobalt Business Park .

If you’re customer-focused, empathetic, and a strong communicator who enjoys problem-solving and helping people, we’d love to hear from you!

Apply today and take the next step toward a rewarding career in customer service.