What Jobs are available for Local Services in Mattishall Burgh?

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Customer Service Claims Handler

Full time / Permanent

Monday-Friday (office based)

Diss, Norfolk

25,000

Do you have telephony based experience?

Are you looking to join a growing business with excellent opportunities for progression?

MPJ Recruitment are proud to be working with a UK leading business based in the Norfolk area, we are looking to recruit an experienced customer service claims handler with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level.

Job Description

The FNOL team are normally the first point of contact for our clients, who typically are referrers from insurance brokers, insurance companies, accident management companies, solicitors and on some occasions any private individuals.

The team are responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents.

Customer Service Claims Handler Duties:

• Dealing with all aspects of new claims, from inception to hire provision, including initial correspondence to interested parties.
• Selling company services to our clients and any associated parties.
• Communicating with your client's, the responsible party, their insurers, solicitors, and various other parties involved in the process.
• Utilising our case management system to follow up on any outstanding issues, such as witness reports/third party details.
• Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the client has the correct vehicle to suit their needs and that is delivered at a safe and convenient place and time.
• You will be required to be flexible and support other teams subject to the business needs.
• To provide a general administrative service to your management team. To establish working relationships with your fellow team members and referrers alike.

Customer Service Claims Handler Benefits:

• Enhanced pension
• Performance related bonus
• Flexible benefits
• Overtime available
• Excellent progression opportunities
• Free parking
• Voluntary benefits schemes
• 29 days holiday
• Fully paid training

Please click APPLY if you are interested, we will be in touch immediately!

Job Types: Full-time, Permanent

PART TIME / TELESALES / CUSTOMER SERVICE - MONDAY TO FRIDAY - 9am TO 3PM - £26,686 PRO - RATED - BASED THETFORD

Our client are a family run wholesaler with forty years experience in providing a reliable and efficient service to all aspects of their trade.

The company has traditional family values when it comes to customer service and these form the cornerstones of operation, always striving to ensure the customer is satisfied.

They are a top five nationwide leading wholesaler delivering over 15,000 different branded and own-branded lines alongside exclusive distribution for some overseas brands throughout the UK.

Reporting directly to the Tele-sales Manager, the successful candidate will be required to perform the following key job functions:

Processing Sales Orders

Taking phone calls

Following up queries with internal departments

Maintaining CRM information

Ad hoc administration support for the Tele-sales team, based on the above tasks

Key skills and attributes will include:

Computer literate with an excellent knowledge of Microsoft products

Exceptional Customer Service is key

Highly organised and hard working

Ability to multi-task and work well under pressure is a must

A friendly, approachable manner

An exceptional level of accuracy and attention to detail

Effective communicator

Willingness to be part of the entire team and assist with cover for holiday/sickness/busy times is essential

If you have the experience and want to be part of a reputable and growing company then please either email your cv or call Teresa

FRENCH SELECTION (FS)

Dutch speaking Customer Service Representative
Location: Norwich
Work Arrangement: Hybrid, with some work-from-home flexibility
Salary: Up to 30,000 per annum plus bonus
Ref: 798DU

To apply using our preferred format, please visit the French Selection website, go to the vacancies page, and search for job reference: 798DU.

The Company:
A dynamic customer experience team supporting a well-established retail brand, committed to delivering outstanding customer service and driving sales growth in a collaborative environment.

Main Duties:
- Respond professionally to customer enquiries across multiple channels: phone, email, live chat, and in person (in Dutch and English)
- Provide product and service information, recommending suitable solutions
- Process orders, returns, and exchanges efficiently
- Upsell and cross-sell to meet customer needs and sales targets
- Maintain accurate customer records and CRM data
- Manage and resolve complaints with empathy and professionalism
- Follow up on overdue invoices and accounts
- Collaborate with team members to improve service and processes

Candidate Profile:
- Fluent in Dutch and English, with excellent verbal and written communication skills
- Proven experience in customer service or sales roles
- Strong interpersonal, organisational, and multitasking abilities
- Comfortable working towards sales targets and KPIs
- Computer literate; experience with ERP systems is an advantage

Salary: Up to 30,000 base salary plus bonus

About French Selection:
French Selection is a leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business. We focus on German, French, Italian, and Spanish-speaking roles, and also recruit for positions requiring Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese, and Arabic.

Part-Time Customer Service Administrator (Immediate start)
Hours: Monday to Friday, 8:30am - 12:30pm
Contract Type: Contract / Part-Time

We are looking for a reliable and enthusiastic Customer Service Administrator to join our client's team on a part-time basis. This role is ideal for someone who enjoys working in a fast-paced environment and delivering excellent customer support.

Key Responsibilities:

• Responding to customer enquiries via phone and email
• Processing orders and maintaining accurate records
• Supporting the admin team with general office tasks
• Ensuring a smooth and professional customer experience

Requirements:

• Strong communication and organisational skills
• Good attention to detail
• Confident using Microsoft Office
• Previous experience in customer service or administration is desirable

To apply or find out more, please get in touch.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Service Administrator (Immediate start)
Contract Type: Contract

We are looking for a reliable and enthusiastic Customer Service Administrator to join our team on a part-time basis. This role is ideal for someone who enjoys working in a fast-paced environment and delivering excellent customer support.

Key Responsibilities:

• Responding to customer enquiries via phone and email
• Processing orders and maintaining accurate records
• Supporting the admin team with general office tasks
• Ensuring a smooth and professional customer experience

Requirements:

• Strong communication and organisational skills
• Good attention to detail
• Confident using Microsoft Office
• Previous experience in customer service or administration is desirable

To apply or find out more, please get in touch.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Part-Time Customer Service Administrator (Immediate start)
Hours: Monday to Friday, 8:00am - 12:00pm
Contract Type: Contract / Part-Time

We are looking for a reliable and enthusiastic Customer Service Administrator to join our client's team on a part-time basis. This role is ideal for someone who enjoys working in a fast-paced environment and delivering excellent customer support.

Key Responsibilities:

• Responding to customer enquiries via phone and email
• Processing orders and maintaining accurate records
• Supporting the admin team with general office tasks
• Ensuring a smooth and professional customer experience

Requirements:

• Strong communication and organisational skills
• Good attention to detail
• Confident using Microsoft Office
• Previous experience in customer service or administration is desirable

To apply or find out more, please get in touch.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description for the role here.

Normal working pattern for this role:

Our working patterns are non-contractual.   Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for 

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

• Provide clinical leadership and operational management for community support services.
• Develop, implement, and review individualised care and support plans.
• Supervise, mentor, and support a team of care workers and support staff.
• Ensure compliance with all relevant legislation, regulatory standards, and company policies.
• Conduct regular assessments of service user needs and monitor the effectiveness of care delivery.
• Manage staff rotas, training, and professional development.
• Act as a point of contact for service users, their families, and external agencies.
• Promote a culture of safety, dignity, and respect within the team and among service users.
• Participate in on-call rotas as required.
• Contribute to the strategic development and improvement of services.

• Registered Nurse (RGN/RMN) or equivalent qualification in Social Work, Health and Social Care, or a related discipline.
• Significant experience working within community care or social services, with at least 3 years in a leadership role.
• In-depth knowledge of relevant legislation and CQC standards.
• Proven ability to lead and motivate a team.
• Excellent communication, assessment, and care planning skills.
• Strong understanding of safeguarding vulnerable adults and children.
• Proficiency in IT skills, including care management software.
• Commitment to ongoing professional development.
• A full UK driving licence and access to a vehicle is essential for this community-based role.