1154 Local Services jobs in Paulerspury

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Customer Service
Northampton
Full-time, office-based, Monday to Friday
Temporary - 3-month contract
12.21 per hour

The Brief:
We're working with a well-established local business that is seeking a confident and proactive individual to support their finance team on a short-term credit control project. This is an excellent opportunity for someone looking to gain hands-on experience in a commercial environment - ideal for recent graduates or those looking to build on existing accounts or admin experience.

You'll play a key role in reducing aged debt by making a high volume of outbound calls to chase outstanding payments. While previous credit control experience isn't essential, any exposure to finance, customer service, or call centre environments would be beneficial. The right candidate will be a quick learner, self-motivated, and confident communicating with corporate B2B clients over the phone.

This is a great chance to make a real impact in a short space of time while developing valuable workplace skills.

Key Responsibilities:

• Make a high volume of outbound calls to recover overdue payments.
• Review debtor accounts and follow up with clients via phone and email.
• Accurately record call outcomes and update internal CRM and finance systems.
• Liaise with internal teams to escalate queries and gather supporting information.
• Maintain a polite and professional approach in all customer interactions.
• Provide general administrative support to the finance team as required.

About You:

• Confident communicator with a professional telephone manner.
• Energetic, enthusiastic, and comfortable working to targets.
• Strong time management and the ability to work independently.
• Reliable, organised, and eager to learn.
• Access to your own transport is essential, as the office is not accessible via public transport.
• Previous experience in customer service, call centres, or finance is desirable - but this role is also well-suited to recent graduates or those looking to gain experience.

Additional Information:

• Office-based role in Northampton (NN7)
• 3-month temporary contract
• Immediate start available

Interested?
Apply today to find out more. If your experience matches what we're looking for, we'll be in touch shortly.

Please note: due to the high volume of applications we receive, if you haven't heard from us within 72 hours, unfortunately your application has not been successful on this occasion.

Impact Recruitment is acting as an employment agency on behalf of our client. All responses will be handled in accordance with GDPR.

• Excellent communication skills, both written and verbal
• A positive attitude and commitment to high levels of customer service
• Strong IT skills, including Microsoft Office and CRM/ERP systems such as Navision
• Ability to work collaboratively with colleagues to achieve shared goals
• Flexible and responsive to customer and business needs
• High attention to detail and accuracy
• Basic understanding of the product ranges or willingness to learn
• Strong time management and ability to work independently

Customer Service
Northampton
Full-time, office-based, Monday to Friday
Temporary - 3-month contract
£12.21 per hour

The Brief:
We're working with a well-established local business that is seeking a confident and proactive individual to support their finance team on a short-term credit control project. This is an excellent opportunity for someone looking to gain hands-on experience in a commercial environment - ideal for recent graduates or those looking to build on existing accounts or admin experience.

You'll play a key role in reducing aged debt by making a high volume of outbound calls to chase outstanding payments. While previous credit control experience isn't essential, any exposure to finance, customer service, or call centre environments would be beneficial. The right candidate will be a quick learner, self-motivated, and confident communicating with corporate B2B clients over the phone.

This is a great chance to make a real impact in a short space of time while developing valuable workplace skills.

Key Responsibilities:

• Make a high volume of outbound calls to recover overdue payments.
• Review debtor accounts and follow up with clients via phone and email.
• Accurately record call outcomes and update internal CRM and finance systems.
• Liaise with internal teams to escalate queries and gather supporting information.
• Maintain a polite and professional approach in all customer interactions.
• Provide general administrative support to the finance team as required.

About You:

• Confident communicator with a professional telephone manner.
• Energetic, enthusiastic, and comfortable working to targets.
• Strong time management and the ability to work independently.
• Reliable, organised, and eager to learn.
• Access to your own transport is essential, as the office is not accessible via public transport.
• Previous experience in customer service, call centres, or finance is desirable - but this role is also well-suited to recent graduates or those looking to gain experience.

Additional Information:

• Office-based role in Northampton (NN7)
• 3-month temporary contract
• Immediate start available

Interested?
Apply today to find out more. If your experience matches what we're looking for, we'll be in touch shortly.

Please note: due to the high volume of applications we receive, if you haven't heard from us within 72 hours, unfortunately your application has not been successful on this occasion.

Impact Recruitment is acting as an employment agency on behalf of our client. All responses will be handled in accordance with GDPR.

As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their modern, open plan Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to 26,500. This role will suit a customer service professional who wants to grow with the business.

Purpose of the role:

To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.

Key Accountabilities for The Customer Service Administrator:

• Creating job records, maintaining the database
• Responding to customer queries
• Dealing with any queries, customer complaints
• Dealing with contract renewals
• Managing purchase orders
• Scheduling invoices
• Processing and uploading orders
• Liaising with customers daily basis regarding quotes, work orders, providing updates
• Portal management
• Organising quotes
• Scheduling invoices
• Uploading and processing orders
• Liaising with internal teams including business development managers
• Credit control for key accounts

Key Skills Required for the Customer Service Administrator:

• High levels of customer service over the phone and by email
• Solid administration skills
• Highly organised with excellent levels of attention to detail
• Adaptable in a changing environment
• Credit control experience would be an advantage
• Strong IT skills

What's in it for you?

• A starting salary of up to 26,500
• Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 15 min breaks)
• 23 days hol + bank hols (you can also buy and sell hols days)
• Birthday day off (after one year service)
• Training, development and progression
• Annual performance and company related bonus
• Associate days, socials
• Associate equity program
• Plenty of free parking

We have an exciting opportunity for a Customer Service Advisor  based in Bedford for one of our clients on a full-time permanent basis. 

Summary of the Customer Service Advisor role

Salary: up to £26,000
Location: Bedford
Type of Contract: Permanent 
Hours: 37 hour working week Monday - Friday

Responsibilities of the Customer Service Advisor

• Order entry via SAP.
• Act as the first point of call for all customers.
• Assist customers with enquiries and provide updates on orders.
• Maintain and analyse customer forecasts.
• Engage in monthly forecasting review meetings. 
• Create purchase orders. 

Requirements for a successful Customer Service Advisor

• Experience within a similar role previously.
• Analytical and reporting skills.
• Customer service experience.
• Well organised, with attention to detail.
• Strong IT skills with proficiency in Excel and SAP.
• Experience using CRM systems.
• Excellent communication skills both written and verbal.

Allstaff Recruitment are an Independent Recruitment Specialist based in Bedfordshire who work on behalf of companies across Bedford, Milton Keynes and surrounds to fill their vacancies and meet their recruitment needs. We place candidates in permanent, temporary and contract roles across a number of industry sectors.  

Check out our website and our jobs page for our latest vacancies in your area.  

To keep up to date with all our recruitment activities and vacancies, please follow us on Facebook, LinkedIn and Twitter.  

**Thank you for your interest in the Customer Service Advisor role. One of our qualified Recruitment Specialists will now review your application. Due to the high volume of applications, we receive it is with regret that we are unable to respond to all candidates directly. However, if you do not hear from us within seven days you have unfortunately been unsuccessful on this occasion. ** 

Job Title:     Customer Service Manager
 

Location:     Milton Keynes
 

Hours:     Monday to Friday 9am – 5:30pm (Site Based)
 

Salary:    Negotiable on experience

GPS Recruitment are looking for an experienced Customer Service Manager (CSM) with a passion for efficiency, strong problem-solving abilities. You will lead from the front and be accountable for the end-to-end accuracy, flow, delivery-readiness of all customer orders and retention of those customers. This is a senior role to drive accountability, enforces high standards, and continually improves team performance and process control.

Key Responsibilities:

• continuous improvement and development of the CS team.
li>Lead and support the CS team, building a culture of personal ownership, continuous improvement, and customer-first thinking. Aiming for exceptional customer service is key.
• Set customer service procedures, implement and monitor clear KPIs (e.g., order accuracy, response times, and invoice timeliness).
• Ensure order entry is correct the first timecodes, quantities, and dates must be fully validated.
• Use daily reports to catch and resolve exceptions: urgent orders, missing invoices, data errors, and customer setup issues.
• Review customer feedback regularly and use insights to enhance service quality, internal processes, and communication.
• Oversee daily order flow to ensure timely processing, release, and invoicing, avoiding bottlenecks or unnecessary escalation.
• Utilising the B2B platform and taking complete ownership to ensure it meets the requirements for customer service.
• Deliver regular performance reports on key operational metrics including order fulfilment rates, customer satisfaction, and delivery accuracy.

Skills and Qualifications:

• Previous experience in a customer service leadership role, preferably in B2B or luxury goods is essential.
• Experience managing a team in a fast-paced, order-driven environment.
• Strong communication and cross-functional collaboration skills.
• Confident using ERP/WMS systems (e.g., BlueCherry, Softeon) and advanced Excel.
• Clear understanding of logistics and fulfilment processes.
• Strong attention to detail and ability to manage competing priorities.

Customer Support Representative - 26k - Bedford

Platform Recruitment have partnered with a mechanical manufactuer who arelooking to recruit aproactiveCustomer Support Representative to join theirteam. This role is key to delivering excellent customer service and ensuring smooth operational processes, including order entry and forecast management.

Key Responsibilities:

• Act as the first point of contact for customer enquiries

• Process customer orders and forecasts in SAP

• Provide regular updates on order status and resolve customer issues

• Support monthly forecasting reviews and maintain customer forecast data

• Create internal purchase orders for drop shipments

Key Skills & Experience:

• Strong communication skills

• Excellent attention to detail and organisational skills

• Good working knowledge of Microsoft Office, especially Excel

• Experience in customer service and working cross-functionally

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.