What Jobs are available for Local Services in Portishead?

Position: Help Desk Administrator

Location: Bath Road area of Brislington, Bristol, BS4 3HG

Duration: Permanent

Salary: £25,500 based on a 37.5 hour week

We are looking for an experienced Help Desk Administrator for a full time, permanent position based in Knowle.

This position will be working within a team of Administrators that deal with the coordination of planned and reactive maintenance engineers throughout Bristol

The right person for this position will already have a strong administrative background with strong customer services skills. They need to be excellent communicators with experience talking to engineers and clients.

This is an administration position, however we would prefer this person to have some experience in co ordinating.

Requirements

• Strong Administration background
• Experience dealing with engineers would be an advantage
• Excellent IT skills
• Good communicator via phone and email
• Based in a commutable distance to Knowle
• Must be willing to work full time in the office. No remote working
• Experience in co ordinating would be a major advantage for this position

Package

• Basic salary based on a 37.5 hourweek
• 25 days holiday plus bank holidays
• Pension
• Free parking
• Hours are Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm
• No remote working

If you are interested in this position, please send your CV or contact Wendy Evemy ASAP

SER-IN

• Assess the needs of individuals requiring community and social care support, developing person-centred care plans.
• Coordinate the delivery of support services, ensuring clients receive appropriate assistance with daily living, healthcare, and social inclusion.
• Supervise and mentor a team of support workers, providing guidance, training, and performance management.
• Maintain accurate and up-to-date client records, ensuring confidentiality and adherence to data protection regulations.
• Liaise with families, external agencies (e.g., healthcare professionals, local authorities), and stakeholders to ensure a holistic approach to care.
• Respond to emergencies and manage challenging situations with professionalism and compassion.
• Monitor the quality of care provided, implementing improvements and ensuring compliance with regulatory standards.
• Manage client budgets and resources effectively.
• Promote independence and empowerment for all clients.
• Participate in on-call rotas as required.
• Contribute to the development and implementation of new services and initiatives.
• Ensure a safe and supportive environment for both clients and staff.

• Relevant qualification in Health and Social Care, or equivalent experience (e.g., NVQ Level 3 or 4 in Health and Social Care, Diploma in Social Work).
• Minimum of 4 years of experience in a social care or support role, with at least 1-2 years in a supervisory or coordination capacity.
• Thorough understanding of relevant legislation, policies, and best practices in health and social care.
• Excellent communication, interpersonal, and leadership skills.
• Strong assessment and care planning abilities.
• Ability to work effectively under pressure and manage a diverse caseload.
• Proficiency in using IT systems for record-keeping and communication.
• A full UK driving license and access to a vehicle may be required for community-based work.
• Empathy, resilience, and a genuine commitment to improving the lives of vulnerable individuals.

• Supervise and manage a team of care coordinators and support staff.
• Conduct thorough needs assessments for clients requiring community support.
• Develop, implement, and review individualized care plans.
• Ensure compliance with all relevant care standards and regulations.
• Coordinate care services, including scheduling and resource allocation.
• Liaise effectively with clients, families, healthcare providers, and external agencies.
• Manage and resolve client complaints and service issues.
• Provide training and ongoing support to care staff.
• Contribute to service development and quality improvement initiatives.

• Relevant qualification in Social Work, Health and Social Care, or equivalent.
• Minimum of 5 years of experience in a supervisory or management role within community care or social services.
• Proven experience in developing and managing care plans.
• In-depth knowledge of safeguarding vulnerable adults and children.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in relevant care management software.
• Ability to work independently and manage a remote team effectively.

• Provide clinical leadership and direction to the mental health team.
• Manage and supervise a team of mental health professionals.
• Ensure the delivery of high-quality, evidence-based mental health services.
• Develop, implement, and review clinical policies and procedures.
• Conduct complex assessments and formulate comprehensive care plans.
• Offer therapeutic interventions and support to service users.
• Liaise with families, carers, and external agencies to facilitate integrated care.
• Monitor service performance and implement quality improvement initiatives.
• Ensure compliance with all relevant legal and professional standards.
• Promote a culture of continuous professional development and learning.

• Registered Nurse (Mental Health), Social Worker, Occupational Therapist, or Psychologist with current professional registration.
• Master's degree in a relevant field is desirable.
• Minimum of 5 years of post-registration experience in adult mental health services.
• Demonstrable experience in a leadership or supervisory role.
• Comprehensive knowledge of mental health assessment, treatment, and recovery models.
• Understanding of safeguarding principles and legislation.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work effectively under pressure and manage challenging situations.

• Lead and manage a multidisciplinary community mental health team.
• Ensure the provision of high-quality, person-centered mental health care.
• Provide clinical supervision and professional development support to team members.
• Manage team caseloads and ensure effective allocation of resources.
• Develop and implement innovative service delivery models.
• Oversee operational budgets and ensure compliance with statutory requirements.
• Foster collaborative relationships with other healthcare providers, social services, and community organizations.
• Champion service user involvement and feedback in service development.
• Participate in on-call rotas and crisis intervention as required.
• Maintain high standards of clinical governance and risk management.

• Professional registration as a Mental Health Nurse, Social Worker, Psychologist, or equivalent.
• Significant post-qualification experience in a senior clinical role within mental health services.
• Demonstrated experience in managing and leading multidisciplinary teams.
• In-depth knowledge of mental health legislation, policy, and best practice guidelines.
• Excellent clinical assessment, intervention, and evaluation skills.
• Strong leadership, communication, and interpersonal abilities.
• Experience in service development and quality improvement initiatives.
• Post-graduate qualifications in relevant areas of mental health or management are desirable.