What Jobs are available for Local Services in Rollesby?

• Develop, implement, and monitor individualised support plans for service users, ensuring they meet specific needs and goals.
• Coordinate the provision of mental health support services, including accessing community resources and healthcare professionals.
• Liaise effectively with service users, their families, carers, and external agencies to ensure a holistic approach to care.
• Recruit, train, supervise, and manage a team of community support workers, providing ongoing guidance and performance feedback.
• Ensure compliance with all relevant legislation, policies, and procedures, including safeguarding and data protection.
• Maintain accurate and up-to-date records of service user progress, incidents, and support provided.
• Organize and facilitate regular team meetings and case reviews.
• Manage service budgets and resources effectively.
• Identify opportunities for service improvement and contribute to service development initiatives.
• Respond to emergencies and critical incidents in a timely and appropriate manner.
• Promote a positive and supportive environment for both service users and staff.

• A relevant qualification in Health and Social Care, Psychology, Social Work, or a related field (e.g., NVQ Level 3 or 4, Diploma).
• Proven experience (minimum 4 years) in a coordinating or supervisory role within community or social care, with a focus on mental health.
• Strong understanding of mental health conditions, recovery principles, and support strategies.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to manage and motivate a team.
• Proficiency in record-keeping and using care management software.
• Knowledge of safeguarding procedures and relevant legislation.
• Full UK driving license and access to a vehicle for community-based work.
• Ability to work effectively in a hybrid model, balancing remote administrative tasks with face-to-face client interactions.

Customer Service Adviser - Temporary (November-March)

About the Role:
Are you passionate about helping others and making a real difference in your community? We're looking for a Customer Contact Adviser to join our clients dedicated team that supports residents, businesses, and visitors with a wide range of enquiries-from Council Tax to Waste Management. While many services are accessed online, they pride themselves on delivering personalised support via telephone, email, and face-to-face interactions.

What You'll Do:
As a Customer Contact Adviser, you'll be the first point of contact for individuals seeking help. You'll provide friendly, knowledgeable assistance while working as part of a dynamic team. Your journey will begin in a city centre office environment, with the potential to move to a hybrid working model once training is complete.

Key Responsibilities:

• Handle and resolve a variety of customer queries.

• Support customers via phone, email, and in-person communication.

• Listen carefully, log enquiries accurately, and research to provide effective solutions.

• Navigate multiple software systems while staying organised and focused.

• Remain calm and professional when dealing with confused or frustrated customers.

• De-escalate emotionally charged situations with empathy and clear communication.

What We're Looking For:

• Experience in a busy, customer-facing role.

• Strong multitasking and problem-solving abilities.

• Patience, confidence, and a customer-first attitude.

• Sensitivity and adaptability when supporting individuals with additional needs or language barriers.
  
  

Job Details:

• Contract Type: Temporary

• Hours: 37 hours per week

• Contract Duration: November 2025 - March 2026

• Interview Dates: Week commencing 3rd November

Ready to start your next chapter? Apply now and join a team that makes a positive impact every day. Your next opportunity awaits!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products and services.
• Process orders, forms, applications, and requests.
• Identify and escalate priority issues to the appropriate department.
• Investigate and resolve customer complaints.
• Maintain customer records by updating account information.
• Completing call logs and reports.
• Gathering customer feedback to improve service.
• Adhering to company policies and procedures.
• Collaborating with team members to achieve departmental goals.

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficiency with computer systems and basic software.
• A positive attitude and a commitment to customer satisfaction.
• Ability to work effectively both independently and as part of a team in a hybrid model.
• Familiarity with common CRM software is a plus.

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

Customer Service Claims Handler

Full time / Permanent

Monday-Friday (office based)

Diss, Norfolk

25,000

Do you have telephony based experience?

Are you looking to join a growing business with excellent opportunities for progression?

MPJ Recruitment are proud to be working with a UK leading business based in the Norfolk area, we are looking to recruit an experienced customer service claims handler with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level.

Job Description

The FNOL team are normally the first point of contact for our clients, who typically are referrers from insurance brokers, insurance companies, accident management companies, solicitors and on some occasions any private individuals.

The team are responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents.

Customer Service Claims Handler Duties:

• Dealing with all aspects of new claims, from inception to hire provision, including initial correspondence to interested parties.
• Selling company services to our clients and any associated parties.
• Communicating with your client's, the responsible party, their insurers, solicitors, and various other parties involved in the process.
• Utilising our case management system to follow up on any outstanding issues, such as witness reports/third party details.
• Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the client has the correct vehicle to suit their needs and that is delivered at a safe and convenient place and time.
• You will be required to be flexible and support other teams subject to the business needs.
• To provide a general administrative service to your management team. To establish working relationships with your fellow team members and referrers alike.

Customer Service Claims Handler Benefits:

• Enhanced pension
• Performance related bonus
• Flexible benefits
• Overtime available
• Excellent progression opportunities
• Free parking
• Voluntary benefits schemes
• 29 days holiday
• Fully paid training

Please click APPLY if you are interested, we will be in touch immediately!

Job Types: Full-time, Permanent

Customer Service Co-ordinator  

Norwich  

Competitive Salary + Excellent Benefits   

Permanent – Full Time – 37.5 hours  

Here at Lovell, we have an exciting opportunity for a Customer Service Co-ordinator to join our East Anglia team in Norwich. 

This is a fantastic role for anyone who is keen to progress within the housing industry! 

Reporting to our Head of Customer Service, you’ll manage and deliver the administration process relevant to post contract / handover services to purchasers for the completion of defects. 

Other responsibilities will include assisting in the organisation of the Customer Service Operatives daily diaries, logging and assisting with all correspondence that comes into the Customer Service Department, answering incoming calls into the Customer Service Department and general office administration duties.  

It’s essential that our Customer Service Co-ordinator brings previous experience in the housing sector, with a solid understanding of defect management and related responsibilities.  

With exceptional written and verbal communication skills, you’ll be highly organised and have a keen eye for detail. You’ll be highly motivated, have good problem-solving skills and be fully competent in MS Office.  

Benefits  

• Holidays - 26 days 

• Life Assurance 

• Pension 

• Private medical insurance 

• Ability to purchase additional holiday 

• Access to discount portal 

• Cycle to Work scheme and the Lovell Way to EV 

• Digital GP 

• Employee assistance programme 

• Sharesave scheme 

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. 

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. 

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. 

Please refer to the Job Description upon completing your application. 

PART TIME / TELESALES / CUSTOMER SERVICE - MONDAY TO FRIDAY - 9am TO 3PM - £26,686 PRO - RATED - BASED THETFORD

Our client are a family run wholesaler with forty years experience in providing a reliable and efficient service to all aspects of their trade.

The company has traditional family values when it comes to customer service and these form the cornerstones of operation, always striving to ensure the customer is satisfied.

They are a top five nationwide leading wholesaler delivering over 15,000 different branded and own-branded lines alongside exclusive distribution for some overseas brands throughout the UK.

Reporting directly to the Tele-sales Manager, the successful candidate will be required to perform the following key job functions:

Processing Sales Orders

Taking phone calls

Following up queries with internal departments

Maintaining CRM information

Ad hoc administration support for the Tele-sales team, based on the above tasks

Key skills and attributes will include:

Computer literate with an excellent knowledge of Microsoft products

Exceptional Customer Service is key

Highly organised and hard working

Ability to multi-task and work well under pressure is a must

A friendly, approachable manner

An exceptional level of accuracy and attention to detail

Effective communicator

Willingness to be part of the entire team and assist with cover for holiday/sickness/busy times is essential

If you have the experience and want to be part of a reputable and growing company then please either email your cv or call Teresa

Customer Service Co-ordinator  

Norwich  

Competitive Salary + Excellent Benefits   

Permanent – Full Time – 37.5 hours  

Here at Lovell, we have an exciting opportunity for a Customer Service Co-ordinator to join our East Anglia team in Norwich. 

This is a fantastic role for anyone who is keen to progress within the housing industry! 

Reporting to our Head of Customer Service, you’ll manage and deliver the administration process relevant to post contract / handover services to purchasers for the completion of defects. 

Other responsibilities will include assisting in the organisation of the Customer Service Operatives daily diaries, logging and assisting with all correspondence that comes into the Customer Service Department, answering incoming calls into the Customer Service Department and general office administration duties.  

It’s essential that our Customer Service Co-ordinator brings previous experience in the housing sector, with a solid understanding of defect management and related responsibilities.  

With exceptional written and verbal communication skills, you’ll be highly organised and have a keen eye for detail. You’ll be highly motivated, have good problem-solving skills and be fully competent in MS Office.  

Benefits  

• Holidays - 26 days 

• Life Assurance 

• Pension 

• Private medical insurance 

• Ability to purchase additional holiday 

• Access to discount portal 

• Cycle to Work scheme and the Lovell Way to EV 

• Digital GP 

• Employee assistance programme 

• Sharesave scheme 

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. 

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. 

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. 

Please refer to the Job Description upon completing your application.