1258 Management jobs in Leicestershire

Job Description

Location : Hybrid – regular travel to schools in Coventry and Leicestershire with work from home and further travel throughout the region.

Salary : £36,000 – £1,000 depending on experience + up to 0,000 performance related annual bonus

Hours : Full Time - 37.5

Those huge small victories

We are the highest Ofsted-rated provider in the country for special education and care. Our teams are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. We are looking for someone who can passionately represent Witherslack Group’s visions, aims and objectives and can build strong, long lasting relationships with internal and external stakeholders throughout our schools.

For children with complex needs the level of care and education we provide must go above and beyond. That’s what drives us here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have a reputation for excellence and market leading OFSTED ratings. Our Partnerships’ team aims to reach and impact more people than ever before with what we can offer young people.

Get out what you put in

We are looking for someone who can nurture and develop close links with all of the key personnel within local authority SEN and commissioning teams, in addition to all of the wider group of professionals associated with the education of children with special educational needs.

As a Partnerships Manager, you will have end-to-end responsibility for the enquiry and referral process , ensuring parents, carers, and professionals receive an unrivalled experience at every touchpoint with Witherslack Group. You will be supported by administrative and technical teams within our commercial/partnerships team and across the wider organisation.

With previous experience in a similar field, you will use your skills to actively seek out development opportunities to gain a deep understanding of local authority needs and the local market.  This role requires close partnership working across the schools, homes and local authority by support, liaison and negotiation so experience of relationship management is a must.

What we do for you

We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get:

• Salary : Base salary of £36,000 - £41,000 /li>
• Training: Ongoing  professional development.
• Holiday : You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday (including bank holidays)
• Flexible benefits package : meaning you can increase/decrease your holiday allowance, pension and life insurance – check out our benefits here
• Wellbeing: a host of wellbeing tools and advice including employee assistance
• Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts
• Beautiful working environments with the very best facilities
• A recommend a friend scheme that offers a £2,000 bon every time

Bring your whole-self to work

Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We’ll give you the chance to build an exciting career in a fast-growing organisation, where you’re free to achieve your potential. Here’s what we need from you;

• A passion for the education and care of children and young people with SEND
• A people person —empathetic, caring, and able to translate Witherslack Group’s vision into real impact
• An understanding of local authority commissioning (or experience in business development, account management, commissioning, SEN Casework, referral management, or a similar role with transferable skills)
• Knowledge of the local authority environment and how to navigate it to achieve objectives
• Excellent relationship-building and networking skills
• Tenacity and drive to seek new opportunities and exceed targets
• The ability to communicate effectively with a range of audiences

Join the UK’s best special education and care provider

Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself .

To view the Job Description for this role please click here

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost). We are an equal opportunities employer welcoming applications from all sections of the community.

#INDH

Job Description

Location : Hybrid – regular travel to schools in Coventry and Leicestershire with work from home and further travel throughout the region.

Salary : £36,000 – £1,000 depending on experience + up to 0,000 performance related annual bonus

Hours : Full Time - 37.5

Those huge small victories

We are the highest Ofsted-rated provider in the country for special education and care. Our teams are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. We are looking for someone who can passionately represent Witherslack Group’s visions, aims and objectives and can build strong, long lasting relationships with internal and external stakeholders throughout our schools.

For children with complex needs the level of care and education we provide must go above and beyond. That’s what drives us here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have a reputation for excellence and market leading OFSTED ratings. Our Partnerships’ team aims to reach and impact more people than ever before with what we can offer young people.

Get out what you put in

We are looking for someone who can nurture and develop close links with all of the key personnel within local authority SEN and commissioning teams, in addition to all of the wider group of professionals associated with the education of children with special educational needs.

As a Partnerships Manager, you will have end-to-end responsibility for the enquiry and referral process , ensuring parents, carers, and professionals receive an unrivalled experience at every touchpoint with Witherslack Group. You will be supported by administrative and technical teams within our commercial/partnerships team and across the wider organisation.

With previous experience in a similar field, you will use your skills to actively seek out development opportunities to gain a deep understanding of local authority needs and the local market.  This role requires close partnership working across the schools, homes and local authority by support, liaison and negotiation so experience of relationship management is a must.

What we do for you

We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get:

• Salary : Base salary of £36,000 - £41,000 /li>
• Training: Ongoing  professional development.
• Holiday : You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday (including bank holidays)
• Flexible benefits package : meaning you can increase/decrease your holiday allowance, pension and life insurance – check out our benefits here
• Wellbeing: a host of wellbeing tools and advice including employee assistance
• Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts
• Beautiful working environments with the very best facilities
• A recommend a friend scheme that offers a £2,000 bon every time

Bring your whole-self to work

Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We’ll give you the chance to build an exciting career in a fast-growing organisation, where you’re free to achieve your potential. Here’s what we need from you;

• A passion for the education and care of children and young people with SEND
• A people person —empathetic, caring, and able to translate Witherslack Group’s vision into real impact
• An understanding of local authority commissioning (or experience in business development, account management, commissioning, SEN Casework, referral management, or a similar role with transferable skills)
• Knowledge of the local authority environment and how to navigate it to achieve objectives
• Excellent relationship-building and networking skills
• Tenacity and drive to seek new opportunities and exceed targets
• The ability to communicate effectively with a range of audiences

Join the UK’s best special education and care provider

Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself .

To view the Job Description for this role please click here

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost). We are an equal opportunities employer welcoming applications from all sections of the community.

#INDH

Job Description

Location : Hybrid – regular travel to schools in Coventry and Leicestershire with work from home and further travel throughout the region.

Salary : £36,000 – £1,000 depending on experience + up to 0,000 performance related annual bonus

Hours : Full Time - 37.5

Those huge small victories

We are the highest Ofsted-rated provider in the country for special education and care. Our teams are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. We are looking for someone who can passionately represent Witherslack Group’s visions, aims and objectives and can build strong, long lasting relationships with internal and external stakeholders throughout our schools.

For children with complex needs the level of care and education we provide must go above and beyond. That’s what drives us here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have a reputation for excellence and market leading OFSTED ratings. Our Partnerships’ team aims to reach and impact more people than ever before with what we can offer young people.

Get out what you put in

We are looking for someone who can nurture and develop close links with all of the key personnel within local authority SEN and commissioning teams, in addition to all of the wider group of professionals associated with the education of children with special educational needs.

As a Partnerships Manager, you will have end-to-end responsibility for the enquiry and referral process , ensuring parents, carers, and professionals receive an unrivalled experience at every touchpoint with Witherslack Group. You will be supported by administrative and technical teams within our commercial/partnerships team and across the wider organisation.

With previous experience in a similar field, you will use your skills to actively seek out development opportunities to gain a deep understanding of local authority needs and the local market.  This role requires close partnership working across the schools, homes and local authority by support, liaison and negotiation so experience of relationship management is a must.

What we do for you

We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get:

• Salary : Base salary of £36,000 - £41,000 /li>
• Training: Ongoing  professional development.
• Holiday : You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday (including bank holidays)
• Flexible benefits package : meaning you can increase/decrease your holiday allowance, pension and life insurance – check out our benefits here
• Wellbeing: a host of wellbeing tools and advice including employee assistance
• Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts
• Beautiful working environments with the very best facilities
• A recommend a friend scheme that offers a £2,000 bon every time

Bring your whole-self to work

Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We’ll give you the chance to build an exciting career in a fast-growing organisation, where you’re free to achieve your potential. Here’s what we need from you;

• A passion for the education and care of children and young people with SEND
• A people person —empathetic, caring, and able to translate Witherslack Group’s vision into real impact
• An understanding of local authority commissioning (or experience in business development, account management, commissioning, SEN Casework, referral management, or a similar role with transferable skills)
• Knowledge of the local authority environment and how to navigate it to achieve objectives
• Excellent relationship-building and networking skills
• Tenacity and drive to seek new opportunities and exceed targets
• The ability to communicate effectively with a range of audiences

Join the UK’s best special education and care provider

Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself .

To view the Job Description for this role please click here

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost). We are an equal opportunities employer welcoming applications from all sections of the community.

#INDH

Job Description

Private Patient Account Manager

Location: Woodlands Hospital - Kettering

Hours: 37.5 hours per week, Full-time

Salary: Depending on experience + Benefits

Summary:

Woodlands Hospital is one of Northampton's leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

The hospital has built an excellent reputation for delivering first class healthcare for patients with health insurance, patients who are self-funding treatment and NHS patients exercising choice through the e-referral system.

By investing in the latest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.

The role:

Driving and delivering private growth and revenue through active management of the end to end sales pipeline of activity, maximising conversion opportunities and ensuring all patients have an excellent patient experience in line with the hospital and organisation’s business strategy. 

Responsibilities include:

• Develop a strategy and lead in growing Self-pay and Private Medically Insured admissions to defined targets

• Build and maintain excellent relationships with consultants and medical secretaries in order to ensure appointments are converted

• To assist the central marketing team with the planning and delivery of national  campaigns

•  Ensure the National Enquiry Centre and central marketing teams are provided with service, consultant and pricing updates to ensure optimum service delivery

• Act as the primary contact for private patients and key stakeholders

• Monitor lost activity and conversion rates

• Provide the information that patients need in order to make an informed decision

• Ensure all records and reports are maintained and kept up to date

• Develop an annual programme of consumer events; educational and sales focussed with suitable measurement/return on investment

• Line management responsibilities for the Hospital Enquiry Handlers 

What you will bring:

• Marketing and or sales experience

• Ability to manage a portfolio of private patients from initial call to discharge

• Sound computer skills using the MS Office Suite and Web based reporting especially spreadsheet data creation and manipulation

• Confident in engaging with a variety of people particularly in a high end setting

• Excellent communication skills both face to face, over the phone and in writing

The Ideal Candidate:
We are looking for a highly motivated person with a positive attitude and flexible approach. You will need to have excellent interpersonal skills and the ability to build and maintain relationships at all levels.

Benefits:

• 25 Days Leave + Bank Holidays

• Buy & Sell Flexi Leave Options

• Private Pension where Ramsay will match up to 5% after a qualifying period

• Flexible shift patterns available where possible

• Enhanced Competitive Parental Leave Policies

• Private Medical Cover with option to add partner & dependants

• Life Assurance (Death in Service) x3 base salary

• Free Training and Development via the Ramsay Academy

• Free Parking on site (where possible)

• Subsidised staff restaurant (where possible)

• Concerts for Carers

• Employee Assistance Programme

• Cycle2Work scheme available, in partnership with Halfords

• The Blue Light Card Scheme

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all.

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Job Description

Private Patient Account Manager

Location: Woodlands Hospital - Kettering

Hours: 37.5 hours per week, Full-time

Salary: Depending on experience + Benefits

Summary:

Woodlands Hospital is one of Northampton's leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

The hospital has built an excellent reputation for delivering first class healthcare for patients with health insurance, patients who are self-funding treatment and NHS patients exercising choice through the e-referral system.

By investing in the latest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.

The role:

Driving and delivering private growth and revenue through active management of the end to end sales pipeline of activity, maximising conversion opportunities and ensuring all patients have an excellent patient experience in line with the hospital and organisation’s business strategy. 

Responsibilities include:

• Develop a strategy and lead in growing Self-pay and Private Medically Insured admissions to defined targets

• Build and maintain excellent relationships with consultants and medical secretaries in order to ensure appointments are converted

• To assist the central marketing team with the planning and delivery of national  campaigns

•  Ensure the National Enquiry Centre and central marketing teams are provided with service, consultant and pricing updates to ensure optimum service delivery

• Act as the primary contact for private patients and key stakeholders

• Monitor lost activity and conversion rates

• Provide the information that patients need in order to make an informed decision

• Ensure all records and reports are maintained and kept up to date

• Develop an annual programme of consumer events; educational and sales focussed with suitable measurement/return on investment

• Line management responsibilities for the Hospital Enquiry Handlers 

What you will bring:

• Marketing and or sales experience

• Ability to manage a portfolio of private patients from initial call to discharge

• Sound computer skills using the MS Office Suite and Web based reporting especially spreadsheet data creation and manipulation

• Confident in engaging with a variety of people particularly in a high end setting

• Excellent communication skills both face to face, over the phone and in writing

The Ideal Candidate:
We are looking for a highly motivated person with a positive attitude and flexible approach. You will need to have excellent interpersonal skills and the ability to build and maintain relationships at all levels.

Benefits:

• 25 Days Leave + Bank Holidays

• Buy & Sell Flexi Leave Options

• Private Pension where Ramsay will match up to 5% after a qualifying period

• Flexible shift patterns available where possible

• Enhanced Competitive Parental Leave Policies

• Private Medical Cover with option to add partner & dependants

• Life Assurance (Death in Service) x3 base salary

• Free Training and Development via the Ramsay Academy

• Free Parking on site (where possible)

• Subsidised staff restaurant (where possible)

• Concerts for Carers

• Employee Assistance Programme

• Cycle2Work scheme available, in partnership with Halfords

• The Blue Light Card Scheme

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all.

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Job Description

Private Patient Account Manager

Location: Woodlands Hospital - Kettering

Hours: 37.5 hours per week, Full-time

Salary: Depending on experience + Benefits

Summary:

Woodlands Hospital is one of Northampton's leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

The hospital has built an excellent reputation for delivering first class healthcare for patients with health insurance, patients who are self-funding treatment and NHS patients exercising choice through the e-referral system.

By investing in the latest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.

The role:

Driving and delivering private growth and revenue through active management of the end to end sales pipeline of activity, maximising conversion opportunities and ensuring all patients have an excellent patient experience in line with the hospital and organisation’s business strategy. 

Responsibilities include:

• Develop a strategy and lead in growing Self-pay and Private Medically Insured admissions to defined targets

• Build and maintain excellent relationships with consultants and medical secretaries in order to ensure appointments are converted

• To assist the central marketing team with the planning and delivery of national  campaigns

•  Ensure the National Enquiry Centre and central marketing teams are provided with service, consultant and pricing updates to ensure optimum service delivery

• Act as the primary contact for private patients and key stakeholders

• Monitor lost activity and conversion rates

• Provide the information that patients need in order to make an informed decision

• Ensure all records and reports are maintained and kept up to date

• Develop an annual programme of consumer events; educational and sales focussed with suitable measurement/return on investment

• Line management responsibilities for the Hospital Enquiry Handlers 

What you will bring:

• Marketing and or sales experience

• Ability to manage a portfolio of private patients from initial call to discharge

• Sound computer skills using the MS Office Suite and Web based reporting especially spreadsheet data creation and manipulation

• Confident in engaging with a variety of people particularly in a high end setting

• Excellent communication skills both face to face, over the phone and in writing

The Ideal Candidate:
We are looking for a highly motivated person with a positive attitude and flexible approach. You will need to have excellent interpersonal skills and the ability to build and maintain relationships at all levels.

Benefits:

• 25 Days Leave + Bank Holidays

• Buy & Sell Flexi Leave Options

• Private Pension where Ramsay will match up to 5% after a qualifying period

• Flexible shift patterns available where possible

• Enhanced Competitive Parental Leave Policies

• Private Medical Cover with option to add partner & dependants

• Life Assurance (Death in Service) x3 base salary

• Free Training and Development via the Ramsay Academy

• Free Parking on site (where possible)

• Subsidised staff restaurant (where possible)

• Concerts for Carers

• Employee Assistance Programme

• Cycle2Work scheme available, in partnership with Halfords

• The Blue Light Card Scheme

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all.

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Job Description

Private Patient Account Manager

Location: Woodlands Hospital - Kettering

Hours: 37.5 hours per week, Full-time

Salary: Depending on experience + Benefits

Summary:

Woodlands Hospital is one of Northampton's leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

The hospital has built an excellent reputation for delivering first class healthcare for patients with health insurance, patients who are self-funding treatment and NHS patients exercising choice through the e-referral system.

By investing in the latest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.

The role:

Driving and delivering private growth and revenue through active management of the end to end sales pipeline of activity, maximising conversion opportunities and ensuring all patients have an excellent patient experience in line with the hospital and organisation’s business strategy. 

Responsibilities include:

• Develop a strategy and lead in growing Self-pay and Private Medically Insured admissions to defined targets

• Build and maintain excellent relationships with consultants and medical secretaries in order to ensure appointments are converted

• To assist the central marketing team with the planning and delivery of national  campaigns

•  Ensure the National Enquiry Centre and central marketing teams are provided with service, consultant and pricing updates to ensure optimum service delivery

• Act as the primary contact for private patients and key stakeholders

• Monitor lost activity and conversion rates

• Provide the information that patients need in order to make an informed decision

• Ensure all records and reports are maintained and kept up to date

• Develop an annual programme of consumer events; educational and sales focussed with suitable measurement/return on investment

• Line management responsibilities for the Hospital Enquiry Handlers 

What you will bring:

• Marketing and or sales experience

• Ability to manage a portfolio of private patients from initial call to discharge

• Sound computer skills using the MS Office Suite and Web based reporting especially spreadsheet data creation and manipulation

• Confident in engaging with a variety of people particularly in a high end setting

• Excellent communication skills both face to face, over the phone and in writing

The Ideal Candidate:
We are looking for a highly motivated person with a positive attitude and flexible approach. You will need to have excellent interpersonal skills and the ability to build and maintain relationships at all levels.

Benefits:

• 25 Days Leave + Bank Holidays

• Buy & Sell Flexi Leave Options

• Private Pension where Ramsay will match up to 5% after a qualifying period

• Flexible shift patterns available where possible

• Enhanced Competitive Parental Leave Policies

• Private Medical Cover with option to add partner & dependants

• Life Assurance (Death in Service) x3 base salary

• Free Training and Development via the Ramsay Academy

• Free Parking on site (where possible)

• Subsidised staff restaurant (where possible)

• Concerts for Carers

• Employee Assistance Programme

• Cycle2Work scheme available, in partnership with Halfords

• The Blue Light Card Scheme

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all.

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Floor Manager - Derby Derby, England, United Kingdom

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.

We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.

The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.

Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

WHAT WILL I BE DOING?

• The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
• You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
• You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
• You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
• Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
• You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
• Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
• Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
• Create and implement floor plans and rotas independently, setting the store up for success for the day

WHAT SKILLS DO I NEED?

• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
• Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
• You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
• Natural affinity in learning new systems and processes in a digital environment
• Honest, trustworthy and dependable - you live by our brand values
• A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
• A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence

ABOUT THE LOCATION

Our standalone store in Derby has been open since 2007 and usually trades from 9:00am - 20:00pm (subject to seasonal change). Our small but mighty team enjoys a trip to the many local coffee shops and sharing homemade cakes to go with their coffees. Store Location . Approximately a 10 minute journey from Derby station.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• Potential to earn more from our team commission scheme
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• Up to 2 years service 33 days (25 days + bank holidays)
• Over 2 years service 36 days (28 days + bank holidays)
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Onsite

The Role.

An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next. All of this whilst ensuring everyone is kept safe.

About you.

You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.

What we can offer you.

Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.

• Up to 7.5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Vacancy reference #99619

"Please contact us here  if you require any adjustments within the application process.  If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"