5709 Management jobs in Swindon

What you will do  

You will lead the charge in delivering high-security surveillance solutions for one of the UK’s most prestigious contracts. From hands-on system deployment and remote troubleshooting to training end users and driving performance, you will be the technical expert behind the scenes. Working closely with the client’s Security Team and ADT stakeholders, you will ensure every system runs smoothly, every report is sharp, and every KPI is met. With site visits across the UK and regular engagement at senior levels, you will be the face of excellence—championing innovation, customer satisfaction, and a culture of inclusion and impact.

What we offer

• Competitive Salary: Reflecting your skills and experience.

• Bonus Plan: Performance-based bonuses to reward your impact.

• Company Vehicle: Supporting your role and travel needs.

• Flexible Hybrid Working: Designed to suit your lifestyle and work-life balance.

• Generous Leave: 25 days of annual leave plus Bank Holidays

• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total entitlement to the equivalent of 35 days.

• Comprehensive Benefits: Including a pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.

• Exclusive Discounts: Enjoy savings with high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.

• Career Development: Access to extensive training and advancement opportunities.

How you will do it  

Using your expertise in IP/cloud CCTV systems and programme management, you will deliver secure, compliant solutions. You will engage with stakeholders, manage system health, and ensure seamless performance across the contract lifecycle.

What we look for  

Required  

• Experience in technical security roles, ideally in public sector

• Strong knowledge of IP/cloud CCTV systems

• Confident communicator with senior-level engagement skills

• Project management qualification and H&S accreditation

• A Level education (or equivalent)

• NPPV3 & SC clearance (or ability to obtain)

• Proficient in Microsoft Office and data tools

• Due to the nature of the role and vetting requirements, candidates must have lived in the UK continuously for the past five years

Preferred

• IT/IP qualification

• Familiarity with Openeye, Hanwha, Vivotek systems

• Understanding of network infrastructure and NPSA standards

• Experience with database management and system optimisation

#LI-MS2

#LI-Hybrid

What you will do  

You will lead the charge in delivering high-security surveillance solutions for one of the UK’s most prestigious contracts. From hands-on system deployment and remote troubleshooting to training end users and driving performance, you will be the technical expert behind the scenes. Working closely with the client’s Security Team and ADT stakeholders, you will ensure every system runs smoothly, every report is sharp, and every KPI is met. With site visits across the UK and regular engagement at senior levels, you will be the face of excellence—championing innovation, customer satisfaction, and a culture of inclusion and impact.

What we offer

• Competitive Salary: Reflecting your skills and experience.

• Bonus Plan: Performance-based bonuses to reward your impact.

• Company Vehicle: Supporting your role and travel needs.

• Flexible Hybrid Working: Designed to suit your lifestyle and work-life balance.

• Generous Leave: 25 days of annual leave plus Bank Holidays

• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total entitlement to the equivalent of 35 days.

• Comprehensive Benefits: Including a pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.

• Exclusive Discounts: Enjoy savings with high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.

• Career Development: Access to extensive training and advancement opportunities.

How you will do it  

Using your expertise in IP/cloud CCTV systems and programme management, you will deliver secure, compliant solutions. You will engage with stakeholders, manage system health, and ensure seamless performance across the contract lifecycle.

What we look for  

Required  

• Experience in technical security roles, ideally in public sector

• Strong knowledge of IP/cloud CCTV systems

• Confident communicator with senior-level engagement skills

• Project management qualification and H&S accreditation

• A Level education (or equivalent)

• NPPV3 & SC clearance (or ability to obtain)

• Proficient in Microsoft Office and data tools

• Due to the nature of the role and vetting requirements, candidates must have lived in the UK continuously for the past five years

Preferred

• IT/IP qualification

• Familiarity with Openeye, Hanwha, Vivotek systems

• Understanding of network infrastructure and NPSA standards

• Experience with database management and system optimisation

#LI-MS2

#LI-Hybrid

What you will do  

You will lead the charge in delivering high-security surveillance solutions for one of the UK’s most prestigious contracts. From hands-on system deployment and remote troubleshooting to training end users and driving performance, you will be the technical expert behind the scenes. Working closely with the client’s Security Team and ADT stakeholders, you will ensure every system runs smoothly, every report is sharp, and every KPI is met. With site visits across the UK and regular engagement at senior levels, you will be the face of excellence—championing innovation, customer satisfaction, and a culture of inclusion and impact.

What we offer

• Competitive Salary: Reflecting your skills and experience.

• Bonus Plan: Performance-based bonuses to reward your impact.

• Company Vehicle: Supporting your role and travel needs.

• Flexible Hybrid Working: Designed to suit your lifestyle and work-life balance.

• Generous Leave: 25 days of annual leave plus Bank Holidays

• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total entitlement to the equivalent of 35 days.

• Comprehensive Benefits: Including a pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.

• Exclusive Discounts: Enjoy savings with high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.

• Career Development: Access to extensive training and advancement opportunities.

How you will do it  

Using your expertise in IP/cloud CCTV systems and programme management, you will deliver secure, compliant solutions. You will engage with stakeholders, manage system health, and ensure seamless performance across the contract lifecycle.

What we look for  

Required  

• Experience in technical security roles, ideally in public sector

• Strong knowledge of IP/cloud CCTV systems

• Confident communicator with senior-level engagement skills

• Project management qualification and H&S accreditation

• A Level education (or equivalent)

• NPPV3 & SC clearance (or ability to obtain)

• Proficient in Microsoft Office and data tools

• Due to the nature of the role and vetting requirements, candidates must have lived in the UK continuously for the past five years

Preferred

• IT/IP qualification

• Familiarity with Openeye, Hanwha, Vivotek systems

• Understanding of network infrastructure and NPSA standards

• Experience with database management and system optimisation

#LI-MS2

#LI-Hybrid

As a Designate Deputy Manager, you will play a vital role in supporting our management team across local stores in your area. You will lead in-store teams through encouragement and motivation while receiving comprehensive training to prepare for your permanent role as Deputy Manager. With a strong support network, you’ll be equipped to deliver exceptional leadership and customer service.

Key Responsibilities:

• Inspire and motivate your team to provide an outstanding in-store experience, embodying our core values.
• Adapt to the fast-paced retail environment, ensuring your team remains engaged and responsive to customer needs.
• Foster a culture of selling by leading by example, ensuring the highest standards of service.
• Participate in hands-on activities, such as fitting products and setting up bikes, providing necessary training for your team.
• Encourage team collaboration, celebrate successes, and create an inclusive environment for both colleagues and customers.
• Stay informed about competitor activities and strive for excellence in service delivery.

What We’re Looking For:

• At least one year of managerial experience, preferably in a retail sales environment.
• Experience in managing and coaching colleagues.
• Knowledge of compliance standards in health and safety and retail operations.
• Skills in labor scheduling and effective time management.
• Proven ability to deliver coaching and training in real time to enhance customer experiences.
• Track record of achieving sales targets, including attachment sales.
• Strong commercial acumen and understanding of the current operating environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint, with the ability to learn in-house systems.

Benefits: We recognize that everyone has different priorities, which is why we offer a diverse range of rewards and benefits, including:

• 6 weeks of annual leave.
• Quarterly performance bonuses (upon appointment).
• 25% discount on most Halfords products and up to 50% off garage bills in Autocentres.
• Discounts on groceries, shopping, insurance, and leisure activities.
• Family & Friends Discount Events throughout the year.
• Opportunities to purchase a Trade Price Bike and enrol in the Cycle to Work Scheme.
• Financial planning support via Wagestream, allowing access to up to 30% of your salary in advance.
• 24/7 GP access year-round.
• Participation in our Share Save scheme with a 20% discount on shares.
• Health Cash Plan for wellness services and healthcare cost claims.
• Pension Scheme & Life Assurance.

As we rapidly grow our business with a focus on motoring services and electric mobility, we invite you to be part of our success story. Join Halfords, the UK’s leading retailer of motoring and cycling products and services and help us get the nation safely back on the move!

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Job Title: Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager)

Department: Operations

Management Responsibility for: Assistant Contact Centre Managers (ACCM)

Reports to : VP / Director of Delivery

Location: Site-Based or Working at Home

Contract Type: TBC

Grade: TBC

Job Summary / Overview

The Fraud/Complaints CCM is the manager of the call center staff (around 200 or more), premises, operations and their relationship with the Clients as appropriate, for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH).

In Complaints you will manage the LOB through your operations manager. You must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience.

With our Fraud telephony lines, you will manage an LOB through your operations manager and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Manages a campaign or campaigns of around 200 staff or more
• Manages and is responsible for day-to-day activities of one or more unit of operations
• Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved
• Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations
• Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts
• Manage the daily/weekly/monthly P&L
• Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT
• Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis
• Spends time on floor to audit current procedures to monitor and improve efficiency of operations
• Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day
• Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre
• Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed
• Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied
• Participate in monthly and quarterly ATAC meetings
• Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate
• Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities
• Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s
• Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation
• Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support
• Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site
• Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues.
• Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas
• Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations
• Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services
• Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures
• Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement
• Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction
• Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices
• Other duties as assigned.

Main Job Requirements

Education and Specific Training

• Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales)

Work Experience

• Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service
• Minimum 2 years’ experience of fraud management in a regulated financial services environment
• Experience of managing a large operation of 200+ people
• Experience of outsourcing preferable

Special Certifications

• Lean Six Sigma certification at Green Belt level, preferred -

Required Skills

Technical Skills

• Comprehensive computer skills
• Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
• Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred

Competencies and Specific Skills

• Achievement oriented
• Superior analytical ability
• Superior communication skills
• Robust and commercially balanced decision-making
• Flexibility
• Sound reasoning & judgement
• Excellent leadership and management skills
• Planning and organizing
• Lead by example / integrity
• Problem Solving
• Employee & Client satisfaction orientated
• Self-motivated and can motivate others
• Highly advanced team building skills
• Strategic and commercial thinker
• High levels of resilience and focus
• Coaching focus
• Advanced facilitation & presentation skills
• Advanced project management skills
• Advanced change management skills
• Advanced KPI knowledge and understanding
• Commercially astute
• Driven to succeed
• Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager)

Department: Operations

Management Responsibility for: Assistant Contact Centre Managers (ACCM)

Reports to : VP / Director of Delivery

Location: Site-Based or Working at Home

Contract Type: TBC

Grade: TBC

Job Summary / Overview

The Fraud/Complaints CCM is the manager of the call center staff (around 200 or more), premises, operations and their relationship with the Clients as appropriate, for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH).

In Complaints you will manage the LOB through your operations manager. You must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience.

With our Fraud telephony lines, you will manage an LOB through your operations manager and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Manages a campaign or campaigns of around 200 staff or more
• Manages and is responsible for day-to-day activities of one or more unit of operations
• Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved
• Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations
• Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts
• Manage the daily/weekly/monthly P&L
• Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT
• Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis
• Spends time on floor to audit current procedures to monitor and improve efficiency of operations
• Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day
• Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre
• Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed
• Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied
• Participate in monthly and quarterly ATAC meetings
• Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate
• Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities
• Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s
• Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation
• Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support
• Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site
• Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues.
• Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas
• Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations
• Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services
• Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures
• Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement
• Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction
• Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices
• Other duties as assigned.

Main Job Requirements

Education and Specific Training

• Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales)

Work Experience

• Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service
• Minimum 2 years’ experience of fraud management in a regulated financial services environment
• Experience of managing a large operation of 200+ people
• Experience of outsourcing preferable

Special Certifications

• Lean Six Sigma certification at Green Belt level, preferred -

Required Skills

Technical Skills

• Comprehensive computer skills
• Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
• Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred

Competencies and Specific Skills

• Achievement oriented
• Superior analytical ability
• Superior communication skills
• Robust and commercially balanced decision-making
• Flexibility
• Sound reasoning & judgement
• Excellent leadership and management skills
• Planning and organizing
• Lead by example / integrity
• Problem Solving
• Employee & Client satisfaction orientated
• Self-motivated and can motivate others
• Highly advanced team building skills
• Strategic and commercial thinker
• High levels of resilience and focus
• Coaching focus
• Advanced facilitation & presentation skills
• Advanced project management skills
• Advanced change management skills
• Advanced KPI knowledge and understanding
• Commercially astute
• Driven to succeed
• Continuous improvement mindset

The benefits

Health and Wellbeing Plans 

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks 

Paid Volunteering days 

Employee Assistance Program

Refer a Friend Scheme  

Cycle to Work Scheme

Bonus

Travel Allowance

The role

Carlisle Support Services is looking for a Project Manager to lead, co-ordinate and deliver multiple projects across Carlisle’s network. The main focus as the Project Manager, you will take ownership of project delivery from inception through to completion - ensuring all projects are completed safely, on time, within budget, and to the highest standard. You'll play a key role in developing strategic project opportunities, managing stakeholders, and leading multidisciplinary teams across a variety of high-profile sites.

Your core role will include but not be limited to the following activities:

•           Lead and diligently manage the delivery of projects to ensure they meet contractual, commercial, and client expectations.

•           Lead on Identifying project opportunities to support business growth and profitability.

•           Ensure all projects comply with health & safety, CDM regulations, internal procedures and legislation.

•           Manage project risks, the commercial life cycle, and timelines efficiently, with a focus on client satisfaction.

•           Monitor daily project progress, making necessary adjustments to ensure successful project completion and achieving the highest standard of project assurance that governs quality and safety.

•           Ensure that the project delivery and product is achieving value for money for the client.

•           Build and maintain strong relationships with clients, stakeholders, and subcontractors.

•           Ensure projects are financially planned, with clear revenue and profit goals.

•           Coaching and mentoring of technical teams including engineering inductions.

•           Promote a collaborative, customer-focused culture across the wider team and project. Stakeholders

The ideal candidate

•           Proven track record in project management, ideally in the Railway Industry (not essential) – Station or Train Depot environments, or large-scale infrastructure projects.

•           In depth knowledge of construction processes, procurement, financial planning, and risk management. 

•           Detail knowledge around track safety and proven experience of delivering “on or near the line” projects.

•           Knowledge of Rail ABP funding requirements.

•           Experience working collaborating with cross-functional teams and subcontractors. 

•           Understanding of health & safety, statutory compliance, and CDM regulations.

•           Strong analytical and problem-solving skills with a proactive approach to risk management.

•           Ability to identify new project opportunities and support business growth initiatives.

•           Financial awareness enables a full understanding of budgets, P&L and cash flow.

•           Strong understanding and knowledge of Health and Safety in the rail sector (desirable).

•           Excellent interpersonal skills that enable positive and meaningful relationships to be developed and maintained.

•           Demonstrable ability to generate additional profitable revenue.

Desirable

•           Degree level qualification or equivalent - recommended requirement

•           NEBOSH 

•           ISOH

•           SMSTS

•           Rail industry experience 

•           Full UK driving license

•           PTS Sentinel

•           CSCS Cardholder

•           Prince 2 / PMP / AMP Project Manager Qualifications

National Travel

Days: 5 over 7 

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. 

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. 

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. 

In all situations people will be judged solely on merit or ability. 

Summary

£36,000 - £44,500 per annum  | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re resilient, confident and trusted leaders.

Just like you.

As a Deputy Store Manager at Lidl, you’ll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. From managing cash processes and monitoring stock integrity to inspiring your colleagues, you’ll play a huge part in creating a place where you and your whole team can do your best work. You’ll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues.

In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.

What you'll do

• Set a spectacular example for the Store Team and your customers
• Independently manage the store in the absence of the Store Manager
• Motivate and support your team, learning from our Company Values
• Diligently check and work deliveries, managing the till area and monitoring KPIs
• Be a friendly face for every customer, offering excellent service and helping with all customer queries
• Competently comply with Health and Safety laws, standards and guidelines

What you'll need

• Experience leading and developing a team in a challenging, fast-paced environment
• Excellent communication skills to help your colleagues and customers in a friendly and open way
• A knack for time management, delegation and problem-solving
• The confidence to support your team through every shift
• A pride in providing unmatched customer service for everyone who shops with us
• The ability to monitor, manage and improve KPIs

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Ongoing training 
• Enhanced family leave
• Plus, more of the perks you deserve

You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. 
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. 

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.