What Jobs are available for Marks Spencer in Bedford?

Role:  Customer Service Executive

Location:  Stevenage

Hours: Monday to Friday, 38.5 hours a week

Salary: £27,000 - £29,000 per annum

An excellent opportunity has now arisen for an experienced Customer Service Executive to join a well established client based in Stevenage.

Duties of a Customer Service Executive:  

• Act as the key customer advocate, managing and supporting assigned accounts to ensure high standard service.
• Process and maintain sales orders, quotes, and amendments accurately and efficiently across departments.
• Liaise with Planning, Operations, and Sales to track deliveries, resolve issues, and keep customer order books up to date.
• Prepare and manage customer quotations, costed BOMs, and invoicing for RMAs and tooling services.
• Build strong customer relationships through regular communication, meetings, and proactive updates on orders and materials. 

What we would like from you:

• Previous experience within customer service
• Good communication skills, both written and verbal
• Experience within electronic manufacturing industry
• Attention to detail
• Ability to work in a busy environment 

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement  and give OA Group authorisation to hold you provided data .

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Customer Service Advisor
Peterborough
Temporary contract (2-3 months)
12.98 / 27,000 FTE
Hybrid working - 2 days from home
Full-time, Sunday to Thursday

Impact are looking for a confident and capable Customer Service Advisor to support our client through their peak period. This is a temporary contract, to start immediately and run through to the New Year. If you have strong written communication skills, a calm approach to problem solving and previous experience in a customer-focused role, this could be a great fit for you.

You will be handling email-based enquiries, resolving escalated issues, and working closely with internal teams and third parties to keep things running smoothly.

The job:

• Manage customer service inboxes, responding to enquiries within SLAs and response timeframes.
• Deal with escalated issues such as missing delivery, payment issues, refunds.
• Help with daily, weekly and monthly reports.
• Work with third party contact centre to ensure processes and guidelines are adhered to.
• Work with supply chain and other internal business teams to review processes and enhance customer experience.

What we need from you:

• Experience in a customer-focused role.
• Excellent written communication as the role is mostly email-based.
• Good IT skills, preferably experience using a CRM system such as Salesforce, and MS Excel.
• Good administration and organisation skills.

Other details:

• Hybrid working - 3 days in office, 2 days WFH
• Full-time hours: 8.30am - 5pm (30-minute paid break, 30-minute unpaid break), 40 total. Sunday to Thursday
• Successful candidates must be available for immediate interview & start.

Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.

Please note, due to the high volumes of applications received only shortlisted candidates will be contacted within 72 hours of application. Thank you

Hybrid Customer Care Advisor (6 Month Contract) | 28,000
Location: Hybrid - 2- 3 days office-based, 2 days remote

We're looking for an experienced Customer Service professional to join a growing business that prides itself on delivering an outstanding customer experience. As part of the Customer Care team, you'll be the first point of contact for customers, providing efficient, empathetic, and solutions-focused support across multiple channels.

This is a varied and fast-paced role where you'll handle a wide range of enquiries, from orders and deliveries to returns and general account support. We're seeking individuals who are passionate about helping people, thrive in a busy environment, and enjoy working collaboratively as part of a supportive team.

• Provide a friendly, professional, and customer-first service across phone, email, live chat, and social media.

• Resolve enquiries relating to orders, deliveries, returns, and refunds with efficiency and care.

• Liaise with courier partners, warehouses, and internal departments to manage customer needs effectively.

• Build strong customer relationships and take initiative in finding the best solutions.

• Work closely with colleagues across the business to improve customer experience.

• Monday to Friday standard shifts.

• 1 in every 3 Saturdays.

• 1-2 late shifts per week (11:30am - 8:00pm).

• Previous experience in a customer service role (office-based or contact centre experience desirable).

• Excellent written and verbal communication skills, with strong attention to detail.

• Ability to manage multiple tasks effectively in a fast-paced environment.

• A proactive problem-solver with a positive, customer-first mindset.

• Highly organised, adaptable, and reliable.

• Salary of 28,000.

• Hybrid working (3 days in office, 2 days from home).

• 25 days holiday (plus bank holidays) - Pro rata.

• Discretionary bonus scheme.

• Opportunity to develop your skills in a supportive and collaborative environment.

BBBH34368

Job Title:  Customer Service Adviser   

Basis:  Full time Permanent Employed Role.

Location:  Office Based in Milton Keynes, England,UK.

Target: Minimum of 12 Months experience in telephone-based customer service or sales environment desirable.

Rewards : Competitive basic salary with a realistic OTE £28,000 - £30,000 

Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application. Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser*

Working Hours: Monday to Friday 9am – 5:30pm.

Timeline : Immediate interviews and start.

Connells Group:

Connells Group is the largest and most successful estate agency network in the UK.  Our Customer Services roles in Milton Keynes provide are dedicated to supporting our “lifetime service”.  Your role in in contacting our customers and arranging their mortgage review appointments is the critical first step in our service proposition and it provides successful applicants a great foundation for a career in mortgage and financial services.  You will come to understand the mortgage journey and mortgage terminology, and you will work closely with our Mortgage Advisers.  If it is your ambition and you prove capable, you will receive training and support towards mortgage advice qualifications to help you develop your career with us.

All our roles are telephone based so you will be articulate and engaging.  As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused.  You will already have good experience and a strong track record in customer sales and service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential.  Your desire to excel while delivering a first-class customer experience is most important of all.

Main Purpose of Job:

• Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
• Maintaining strong and effective working relationships with our Mortgage Adviser teams.
• Helping customers with mortgage related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.

Required Knowledge, skills and qualifications:

• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.

Benefits: 

• Permanent Full Time Role.
• Extensive induction coupled with an ongoing training, support and development program.
• 25 days paid holiday plus Bank Holidays.
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension. *
• Generous Staff referral bonus scheme. *
• Death in service cover. * 
• Based in modern air-conditioned offices in Milton Keynes with free onsite parking.
• 24 Hour Wellbeing Employee Assistance programme.

 (*T&Cs Apply)
If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell - Talent Acquisition Consultant at The New Homes Group for a confidential chat on (phone number removed)

Customer Service Advisor

12-month temporary contract

12.21 per hour

Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break)

Start Date - 24th November 2025

Fully office based on site.

We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes.

Job purpose: Customer Service Advisor

To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer and Retailer requests are responded to and actioned ensuring customers are fully informed and have been guided through their contract.

Responsibilities: Customer Service Advisor

• Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
• Responding to queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the company.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
• Prioritise and organise workload to ensure completed within service level agreement.
• Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
• Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets

Skills / Experience: Customer Service Advisor

• GCSE or equivalent English Language and Mathematics is preferable.
• Previous customer service experience.
• Effective telephone and negotiation skills in both written and verbal.
• Excellent administrative skills.
• Keen eye for accuracy and attention to detail.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
• Demonstrate ability to learn and employ finance and credit-control knowledge.
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.

Response Personnel, specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call (phone number removed) for further details.

The Role:

We’re working with a well-established and growing business based in Huntingdon, who are looking to add a Customer Service Specialist to their friendly and supportive team.

This is a fantastic opportunity to join a company that truly values its people and prides itself on delivering high-quality products and excellent customer care. You’ll play a key role in ensuring customer satisfaction by providing professional support, processing orders efficiently, and maintaining strong communication with both clients and internal teams.

Main Responsibilities:

• Handle customer enquiries professionally via phone, email, and in person
• Provide accurate information on products, pricing, and order status
• Process customer orders with precision and efficiency
• Liaise with internal departments to track progress and ensure timely delivery
• Maintain up-to-date records of customer interactions and transactions
• Proactively resolve any customer issues or concerns
• Support continuous improvement and contribute to the overall success of the team

Skills / Experience:

• Previous experience in a customer service or account management role
• Ideally from a manufacturing, production, or technical environment (not essential)
• Excellent communication and organisational skills
• Strong attention to detail with the ability to manage multiple priorities
• Confident IT skills, including Microsoft Office and order processing systems
• Positive, proactive, and solutions-focused attitude

Salary & Working Hours:

• Salary: £30,000-£32,000 per annum (depending on experience)
• Hours: Monday to Friday, 8:30am – 5:00pm

We are seeking a proactive and enthusiastic Customer Services Advisor to joina small, riendly team. This is a full-time, office-based role where you'll play a key part in delivering exceptional customer service and ensuring the smooth running of our daily operations. The role is full time and office based offering a starting salary from 25,000, experience and skills will be considered. Based just outside Brackley.

Key Responsibilities for the Customer Service Advisor:

• Deliver outstanding customer service: Provide professional and friendly support to all customers, ensuring a positive and efficient experience from initial contact through to completion.
• Handle incoming calls and emails: Respond promptly and professionally to customer enquiries, offering accurate information and support at every stage.
• Communicate effectively: Demonstrate excellent communication skills, both verbal and written, with the ability to convey detailed and sometimes technical information clearly, confidently, and professionally to customers and colleagues.
• Process and review reports: Check and interpret detailed information with accuracy, ensuring all relevant data is recorded and acted upon appropriately.
• Coordinate deliveries and installations: Schedule and manage deliveries, liaising with colleagues, and third-party providers to ensure timely completion and customer satisfaction.
• Maintain records: Update and manage customer databases, ensuring information is recorded accurately and in compliance with company procedures.

Key Skills Required for the Customer Service Advisor:

• Excellent verbal communication skills: Have ability to engage confidently and professionally with customers, in handling enquiries and escalations calmly and effectively. The ideal candidate will demonstrate strong customer-focused skills, including empathy, patience, and resilience.
• Strong written skills: Confident in drafting professional emails, with the ability to convey detailed information clearly and professionally to customers
• Proficient in Microsoft Office and general computer systems / databases
• Strong attention to detail : A high level of details and accuracy is required
• Organisational skills: Be highly organised with the ability to manage multiple tasks, prioritise workloads, and meet deadlines.
• Experience: Previous experience in a similar role is an advantage; however, full training will be provided for the right candidate.
• Own transpor t essential

What's in it for you?

Competitive salary
No weekends - Monday to Friday 08:30 - 17:30
Free onsite parking
Supportive team environment
Holiday: 28 Days Holiday (Inc Bank Holidays) and Christmas shutdown
Salary: Starting from 25,000 experience & skills will be considered

Employ Direct is a subsidiary of Cameo Consultancy. All suitable applications will be forwarded to our client, and they will be in touch with you directly.

As Customer Service Administrator , you'll join a friendly and supportive team dedicated to providing first-class service to customers. This is a full-time, permanent position based onsite at the company's modern, open-plan offices in Brackley.

Established in 2010, the company has experienced impressive growth and now operates across over 300 locations. Working Monday to Friday, 8:30 a.m. to 5:00 p.m., you'll enjoy a starting salary of up to 26,500.

This opportunity is ideal for a customer service professional who's looking to develop their career and grow alongside a successful, expanding business.

Purpose of the role:

To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.

Key Accountabilities for The Customer Service Administrator:

• All administration tasks including creating emergency and planned work orders
• Responding to customer calls, contact form, process work requests
• Monitor engineer schedules, liaising with management team to ensure client expectations are met
• Manage key accounts, supporting the team
• In and outbound call handling
• Dealing with any queries, customer complaints, identifying opportunities to improve process
• Booking jobs on CRM
• Collaborating with national accounts delivering first class service
• Scheduling invoices
• Uploading and processing orders
• Liaising with internal teams including business development managers
• Credit control for key accounts

Key Skills Required for the Customer Service Administrator:

• High levels of customer service over the phone and by email
• Solid administration skills
• Highly organised with excellent levels of attention to detail
• Adaptable in a changing environment
• Credit control experience would be an advantage
• Strong IT skills

What's in it for you?

• A starting salary of up to 26,500
• Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 10 min breaks)
• 23 days hol + bank hols (you can also buy and sell hols days)
• Birthday day off (after one year service)
• Training, development and progression
• Annual performance and company related bonus
• Associate days, socials
• Associate equity program
• Plenty of free parking

As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their modern, open plan Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to 26,500. This role will suit a customer service professional who wants to grow with the business.

Purpose of the role:

To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.

Key Accountabilities for The Customer Service Administrator:

• Creating job records, maintaining the database
• Responding to customer queries
• Dealing with any queries, customer complaints
• Dealing with contract renewals
• Managing purchase orders
• Scheduling invoices
• Processing and uploading orders
• Liaising with customers daily basis regarding quotes, work orders, providing updates
• Portal management
• Organising quotes
• Scheduling invoices
• Uploading and processing orders
• Liaising with internal teams including business development managers
• Credit control for key accounts

Key Skills Required for the Customer Service Administrator:

• High levels of customer service over the phone and by email
• Solid administration skills
• Highly organised with excellent levels of attention to detail
• Adaptable in a changing environment
• Credit control experience would be an advantage
• Strong IT skills

What's in it for you?

• A starting salary of up to 26,500
• Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 15 min breaks)
• 23 days hol + bank hols (you can also buy and sell hols days)
• Birthday day off (after one year service)
• Training, development and progression
• Annual performance and company related bonus
• Associate days, socials
• Associate equity program
• Plenty of free parking