830 Marks Spencer jobs in Bournemouth

Customer Service Administrator
Poole | 26,000 + Company Bonus Scheme | Full-time, Permanent

TeamJobs are excited to be recruiting for a Customer Service Administrator to join a forward-thinking business that works with top-end, luxury products.

This is a fantastic opportunity to be part of a supportive team in a busy and varied role where no two days are the same. You'll play a key part in coordinating the service team, liaising with customers, and ensuring a smooth and exceptional level of service is delivered at all times.

• Liaising and communicating with service engineers

• Booking and managing service diaries

• Communicating regularly with end users

• Updating and sharing service information

• Handling customer queries with care and efficiency

• Producing reports and assisting with general administration

• Strong organisational and time management skills

• Excellent written and verbal communication

• Confident using Microsoft Word and Excel

• Sage knowledge would be a bonus

• A positive, proactive attitude and great attention to detail

• 26,000 salary + company bonus scheme

• 25 days holiday

• Free onsite parking

• Pension

• Supportive and friendly team environment

If you're someone who enjoys working in a fast-paced environment and prides yourself on delivering outstanding service, we'd love to hear from you.

INDCP

Thrive Shepton are delighted to be working with our client in Blandford Forum, who are actively recruiting for an Customer Service Advisor on a temporary to permanent basis.

The role of our Customer Service Advisor is critical to the success of our business.

The clients' customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

Working Hours:
35 hours per week
(Apply online only)
Flexibility - staying on after hours when drivers are potentially delayed

What the role would include:

* Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
* To support drivers with route planning for the next days' delivery rounds.
* Holiday cover, being the managers support when needed
* Upselling discounted products
* To ensure each customer is provided with "exemplary" service on each telephone call or contact.
* To update customer records and liaise with customer relatives as required.
* Prepare promotional literature as required and communicate details of new products or promotions to customers.
* To search, provide and continually look for new business opportunities.
* To share best practices with colleagues in an effort to continuously improve our service proposition.
* To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.

Essential:

* Experience of a customer service role
* Confident using a Personal computer to manage and process orders.
* Confident telephone manner
* Able to pay attention to detail and be accurate in your work.
* Numerate and good written English; GCSE Maths & English standard or equivalent
* Able to work to deadlines.

What you need to do next:

If this position sounds of interest and you would like to be considered, please contact the team at Thrive Shepton on (phone number removed), for further information.

Thrive Shepton are acting as an employment agency in relationship to this vacancy.

INDSHE

Location: Christchurch

Salary: £27K-£28K

Hours: 38 hour week, Mon -Thurs: 8am–4:30pm and Fri: 8am–2pm, or
Mon – Fri 8am – 4.30pm, office based

Benefits: 20 days holiday + bank holidays (3 days to be used for Christmas shutdown), pension, free parking, full training provided.

Aspire Jobs is pleased to be working exclusively with our client who are a leading manufacturer in their field. 

This is the perfect chance for a passionate professional looking for a Customer Services or Account Manager position where you can deliver exceptional customer service to their key clients.  Our client is looking to expand the team, and this role could progress into a Team Leader position for the successful candidate over time.  This role is all about delivering a proactive service to customers and updating them on delivery delays or production issues before they contact you!

Your role will be to manage the customers, take and process the orders and manage the entire order cycle from start to finish.  You will also manage the customer's expectations with regards to production delays and delivery schedules, keeping them informed and always updated.

Key Responsibilities of the Customer Services Administrator:

• Taking and processing orders and handling the order cycle from start to finish
• Answering incoming calls from clients and dealing with enquiries
• Maintaining the CRM system
• Building good working relationships with clients
• Liaising with the production team and organising deliveries.
• Updating clients of any delays to orders and managing expectations

Key Experience of the Customer Services Administrator:

• Proven experience within a customer service, sales administrator or account manager position
• Ability to provide exceptional customer service
• Excellent communication skills, both written and verbal
• Ability to work within a fast-paced environment
• Strong attention to detail
• Excellent organisational skills
• Proficient with IT systems and ERP/CRM systems
• Proactive communication experience

• Handle customer inquiries via phone, email, and face-to-face interactions.
• Provide information about products, services, and company policies.
• Process customer orders and manage accounts.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate customer records and update information in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to ensure satisfaction.
• Adhere to service level agreements and performance standards.
• Contribute to team efforts and assist colleagues.
• Identify opportunities to improve customer service processes.

• Previous experience in a customer service or call centre role.
• Excellent communication, interpersonal, and listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computers and common office software.
• Familiarity with CRM systems is advantageous.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and attention to detail.
• A customer-focused attitude and a desire to help.
• Team player with a positive attitude.
• High school diploma or equivalent qualification.

Well established marker leader in growth sector seeks

Inspiring career-orientated Customer Service Manager

Salary: £35000- 42000 or Salary Plus and Profit Share

Wimborne

The Company-

A market leader in the design, installation, and maintenance of commercial blinds and shading systems. For over 30 years, weve helped improve working environments across some of the UKs most impressive buildings. With th.

WHJS1_UKTJ

Customer Service Administrator

Job Location: Poole, Dorset (Near Tower Park)

Job Type: Permanent

Salary: £26,000 per annum + Company bonus paid quarterly

Hours: 37.5 hours per week,Monday Friday 8.30am 5.00pm

We are currently recruiting for a Customer Service Administrator for a well-established & respected brand in their market.

Within this role you will be responsible for liaising and coordinating wit.

WHJS1_UKTJ

U-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you’ll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You’ll be working a 40-hour week on a rolling rota to include some Saturdays.

About Us

U-Drive are an established family-owned vehicle rental company with a 42-year legacy, operating over 4,000 vehicles across daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers. With strong core values stemming from integrity, responsibility and respect, our collective team pull together to deliver ‘exceptional’ to our customer base time, and time again.

About the Role

As part of our Customer Service Advisor team. You’ll have day to day customer interactions, both face to face and through formal business communication (phone & email). This role will see you liaising with multiple Head Office departments alongside our Branches and members of the general public.

Core Responsibilities

• Act as the primary individual in answering incoming phone calls for the department, always providing the exceptional level of customer service that is expected at U-Drive
• Field all incoming telephone, email and in-person enquiries with prompt response times, with a friendly and professional tone
• Take booking for MOT slots, managing the MOT booking system effectively and optimising MOT lane utilisation to maximise department efficiency and profitability
• Accurately input data and information into booking system
• Processing of invoices and taking payments as appropriate
• Provide quotes for customers based on job requirement
• Check that Job Cards and Service Maintenance and Repairs are being raised and processed correctly and in a timely manner
• Order parts from approved suppliers, keeping track of cost and availability
• Maintain and update Health & Safety records for the department, complying with regulation
• Maintain the office and reception space in a clean, tidy and customer friendly way

Requirements

Successful candidates should demonstrate the following skills and competencies:

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Problem solving skills
• Knowledge of managing various payment systems, including credit card payments, internet sales and cash handling
• Excellent communication skills
• Team player with a can-do attitude and an honest and trustworthy nature

Benefits

• 30 days annual leave (inclusive of bank holidays), increasing with length of service
• Employee discount on U-Drive rental vehicles, including discounts for friends and families
• Employee Discount Program offering savings on over 3,000 retailers
• Employee Assistance Program in partnership with Health Assured
• Company-sponsored training and development opportunities
• Free yearly MOT, on-site parking where available
  

Apply now and let our Recruitment Team reach out to discuss your application. We're committed to a policy of equal opportunity, ensuring that everyone has a chance to shine at U-Drive!

• Investigate and resolve complex customer complaints and issues that have been escalated from frontline support.
• Communicate effectively with customers via phone, email, and chat, providing clear explanations and solutions.
• Liaise with internal departments and stakeholders to gather information and facilitate issue resolution.
• Document all customer interactions, actions taken, and outcomes in the CRM system with accuracy and detail.
• Identify root causes of recurring issues and provide feedback to management for process improvements.
• Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions.
• Maintain a high level of product and service knowledge to effectively address customer inquiries.
• Empower customers by providing them with the necessary information and support to resolve their issues.
• Strive to de-escalate tense situations and transform potentially negative customer experiences into positive ones.
• Contribute to team goals and departmental objectives related to customer satisfaction and resolution times.
• Participate in training sessions to stay updated on product changes and service enhancements.