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Customer Service Representative – Job Description

We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.

As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.

We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.

Key Responsibilities:

• Assist customers with bookings, reservations, inquiries, and complaints
• Maintain accurate and up-to-date records of customer interactions
• Provide clear and friendly communication across multiple channels
• Collaborate with internal departments to meet customer needs
• Handle transactions or payment processing as required
• Promote services, products, and special offers when appropriate
• Maintain a positive and professional image at all times

Requirements:

• No prior experience necessary; full training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Ability to multitask and perform well under pressure
• Flexible availability, including evenings and weekends
• A willingness to learn and grow in a team environment

If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.

Join Our clients team as their Customer Service Coordinator!

Based: Wimbledon

Salary: up to 26,000k plus great benefits

Start: ASAP

Hours: 8.30am-4.30pm or 9am-5pm

Are you passionate about providing exceptional customer service?

Do you thrive in a fast-paced environment, juggling multiple tasks while ensuring every customer feels valued?

If so, we want to hear from you.

About Us:
Our client's mission is to deliver top-notch services to their customers while fostering a supportive and fun work environment. They are growing and looking for a dedicated Customer Coordinator who shares their enthusiasm for customer care and team spirit.

What You'll Do:
As their Customer Service Coordinator, you will be the heartbeat of our customer interactions.

Your primary responsibilities will include:

Responsibilities

• Assist with daily administrative tasks to support the sales team.
• Creating jobsheets, sending invoices and filing jobsheets away
• Manage customer inquiries via phone and email with professionalism.
• Maintain accurate records of sales activities and customer interactions.
• Assist with managing our inventory management software
• Utilise Microsoft Office and Google Workspace for documentation and reporting.
• Support data entry tasks to ensure up-to-date information management.
• Collaborate with team members to streamline office processes.
• Send booking confirmations and assist with the directors office admin
• Assist in preparing sales presentations and proposals.
• Contribute to maintaining a positive team environment.

• Qualifications
• Proven office experience, preferably in a sales or administrative role.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Excellent organisational skills with attention to detail.
• Good phone etiquette and communication skills.
• Experience with data entry tasks is essential.
• Ability to work collaboratively within a team environment.
• A proactive approach to problem-solving.
• Strong team player skills

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are recruiting on behalf of our client for a Customer Service & Account Executive to join their friendly, close-knit team. This role offers the perfect mix of customer service, telesales, and account management, making it an excellent opportunity for someone who enjoys building relationships and driving sales.

Salary: £26,000 (pro rata, with bonus potential)
Hours: Monday – Thursday: 9:00am – 5:30pm (½ hour lunch), Friday: 9:00am – 1:00pm (no lunch)

The Role

You will act as the first point of contact for customers, ensuring a smooth and efficient service while maximising sales opportunities. Alongside handling day-to-day enquiries, you will be responsible for managing your own portfolio of key accounts covering multiple practices, some with regular purchasing needs and others requiring more proactive contact.

Key responsibilities include:

• Handling customer queries with professionalism and patience, including delivery issues, order errors, and stock availability.
• Processing orders quickly and accurately.
• Building rapport with customers and promoting additional products through upselling and link-selling.
• Managing a portfolio of client accounts, ensuring each practice is contacted regularly with updates on promotions and special offers.
• Working to grow sales across your accounts on a quarterly basis, with a focus on targeted product campaigns.
• Carrying out administration tasks such as processing emailed orders and maintaining accurate account records.
• Collaborating closely with a small, supportive team while confidently managing your own workload.

About You

Our client is looking for someone who has:

• Strong customer service and telephone skills with a calm, professional approach.
• Experience in telesales, account management, or a similar customer-facing role.
• Confidence in upselling, link-selling, and building lasting client relationships.
• Excellent organisational skills, with the ability to manage diaries, accounts, and admin tasks efficiently.
• A proactive, team-focused attitude and the ability to work independently.

If you are a motivated customer service professional with a talent for relationship-building and sales, we’d love to hear from you.

For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

Customer Service Executive – Dive into a Role with Real Impact!

Coolham, West Sussex | £26,000 – £27,000 per annum (depending on experience)

Join Waterstream – home of Compass Pools, one of the UK’s leading luxury swimming pool specialists!

At Waterstream , we don’t just build pools — we create the ultimate lifestyle experience. As our business continues to grow, we’re looking for a friendly, organised, and proactive Customer Service Executive to join our busy Service Department.

If you love keeping things running smoothly, enjoy helping customers, and thrive in a role where no two days are the same — this could be your perfect next move!

Why You’ll Love Working with Us:

• Be part of a respected, growing company known for quality, innovation, and excellence.
• Join a friendly, supportive, and professional team that genuinely cares.
• Enjoy career growth and development opportunities as we continue to expand.
• Earn a competitive salary and benefits package.

Key Responsibilities of the Customer Service Executive:

• Be the first point of contact for customer enquiries via phone and email — you’ll make every interaction count.
• Provide professional advice and support on maintenance, repairs, and all things pool care.
• Prepare and send accurate quotes and invoices — you’ll keep things flowing seamlessly.
• Schedule engineers’ workloads to ensure smooth, efficient service delivery.
• Act as the communication hub between customers, engineers, and internal teams.
• Keep accurate records and lend a hand with general admin in the Service Department.

What We’re Looking For:

• A customer service star with excellent communication and people skills.
• Highly organised, detail-oriented, and ready to multitask.
• Confident with Microsoft Office and scheduling systems.
• A proactive problem-solver who can think on their feet.
• Experience in customer service, scheduling, or admin — especially in a technical, engineering, or maintenance environment — would be a real plus.

What’s Next?

If you’re enthusiastic, organised, and love delivering first-class customer service, we want to hear from you! Apply today for immediate consideration.

Our Windsor based client are looking to appoint a bright and articulate team member to join their New Business team.

The successful candidate will need to be very comfortable speaking to business owners over the phone and email. They must be able to connect, show empathy, and build and maintain lasting business relationships. The New Business Advisor is integral to enhancing the strategic execution of new business applications.

This is an entry level role for a candidate who wants to work in a fast but fun office based role, has good customer service skills and really wants to get stuck in there are exciting times ahead for this company!

What we're looking for

• Excellent spoken and written English is a must

• Be extremely comfortable speaking to applicants over the phone

• Excellent organisational skills and be able to follow procedures

• Be friendly, professional and hold a business-like manner when speaking to our applicants

• Keen to learn and be open to change with our evolving practices Required Qualifications

 • Minimum of 1 year experience in a customer service role, preferably in the financial services

• Keen to learn and be open to change with our evolving practices

Required Qualifications

• Minimum of 1 year experience in a customer service role, preferably in the financial services

• Excellent communication skills

• Proficiency in CRM systems and data analysis tools

• Excellent organisational skills and meticulous attention to detail

• Excellent spoken and written communication skills

• Fluent in English

• Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Pro-active problem solving with customers and colleagues when issues arise.
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

• Provision of PODs to meet customer requirements where necessary.
• Provide KPI and reports both externally and internally where required
• Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
• Ensure that all Delivery and Collection consignments are conforming to correct information.
• Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
• Updating / Verifying theOrder Management System with customer booking details.

• Knowledge of the freight transport industry
• Be Customer focused with dedication in your service delivery to meet Customer needs.
• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Strong attention to detail, accuracy and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required.
• Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner

Due to increased workload and a recent company acquisition, we now require an additional Customer Service Administrator to join our team. You will be supporting the order processing for several of our well known retail brands. The role would suit candidates with previous administration experience but this could have been gained in an office, retail, hospitality or leisure based role. You should also have good customer service skills via phone and email and be PC literate and able to learn new IT systems. In return we can offer Mon to Fri working hours, weekly pay, onsite parking and paid holidays.

The main focus of the role initially will administrative but will also include customer service tasks.

Processing customer orders received by email onto the system for our trade customers across the UK.
Supporting several of our brands.
Using Shopify and Sage.
Taking payments and processing accordingly.
Setting up new customer details onto the system.
Tracking orders.
Answering customer calls and emails regarding orders and deliveries.
Liaising with courier companies if necessary.
General office admin support - filing, scanning and recording of documents.

The role is to start asap and will give you the opportunity to join our business at an exciting time as the company grows and develops. You should be happy working in a busy office environment and comfortable inputting up to 40 orders per day working from manual sheets entering information accurately onto the system to ensure the timely and correct despatch of orders to our trade customers.

In return we can offer weekly pay, paid holiday, free onsite parking and a professional and friendly working environment. if you have previous admin experience or are seeking the opportunity to move out of a retail or hospitality role and into office work, then please submit your CV asap for immediate consideration.

Our client is seeking a reliable Administrator with strong interpersonal skills and the ability to adapt to new systems quickly and efficiently. You will be responsible for emails, letters, data entry and customer liaison via the telephone and email. You will be able to work on your own initiative as well as part of a team and undertake any administrative tasks given from by the management team.  This is basic administrative role and would someone who is not looking to progress but to work within a lovely team and be happy to assist with basic duties and then go home at the end of the day with a sense of satisfaction.

This role is full time and office based and you will be local to Esher.

37.5 hours per week
£12.21P.H.
Esher