1675 Marks Spencer jobs in Croydon

Customer Service - Broadband Advisor

£28,000

Monday to Friday, 9:00am - 5:30pm

Location Requirement: Must be local to Brent

We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.

Key Responsibilities:

As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:

• Handling customer enquiries via phone and email, covering billing, contracts, and general account support
• Processing orders, returns, and equipment replacements
• Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
• Addressing and resolving complaints with empathy and professionalism
• Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience

What we're looking for:

• Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
• Strong communication skills: confident, clear, and approachable both verbally and in writing
• Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
• Comfortable using systems to manage orders, returns, and maintain accurate records
• A proactive team player who's dependable and ready to pitch in wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

An exciting opportunity has arisen to join the Customer Service Team at Town & Country Housing - advert closed 3rd September within Interviews taking place on 11th September.

KEY RESPONSIBILTIES

• Ensure effective customer contact is achieved within set timescales, and in line with policy and procedure, using all communication platforms, including taking telephone calls and responding to e-mails/webchats.
• Respond to online customers general/ repairs enquiries and provide standard written responses in line with guidance.
• Taking customer repairs calls, diagnosing issues & booking repairs appointments.
• To maintain accurate and timely record keeping.

• Participate in training, following identification of needs through a training needs analysis.
• Take an active role in the implementation of new customer service initiatives.
• Participate in projects and working groups at the request of the Customer Services Manager.

• Assist the Customer Services Manager in the implementation of policies and processes aligned with a good customer experience, with a view to improving performance by listening to and acting on customer feedback.

• Assist with the creation and review of processes for the customer services team and ensure processes are adhered to.
• Ensure full business continuity is achieved by providing cover for the operation where necessary, this may include working in any of our offices from time to time.
• Apply professional curiosity to help identify if residents' have circumstances which may make them potentially vulnerability and if they have additional support needs; signpost to internal and/ or external support services.

• Promote resident engagement opportunities and capture resident feedback to support our resident engagement objectives, with a view to continuous improvement.
• Effectively liaise with other departments/staff/outside agencies as appropriate.
• Provide day to day facilities cover as needed.

GENERAL

• To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
• Recognise, respect, and promote the different roles and diversity of individuals.
• To actively contribute towards the key performance indicators and professional standards.

• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
• To participate in training, attend other meetings, and staff events as required.
• Be an effective member of your team, presenting a positive impression of your section and the Group.
• Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
• Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
• Maintain awareness of budget requirements and value for money while delivering your role.
• Consider and highlight any risk to the organisation or individuals whilst delivering your role.
• Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
• This role may involve visiting other offices from time to time

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

About the Role:

One of my govermant clientsis seeking a dedicated Customer Service Officer to join our frontline services team. This is a great opportunity to work within a dynamic and public-facing role, ensuring high levels of customer satisfaction and service delivery.

Key Responsibilities:

• Responding to enquiries from residents via phone, email, and in person.

• Logging and updating information on internal systems accurately.

• Providing clear, helpful, and timely advice on a range of council services.

• Escalating complex queries to appropriate departments.

• Working closely with internal teams to resolve customer issues efficiently.

About You:

• Proven experience in a customer service or contact centre environment.

• Strong communication and interpersonal skills.

• Ability to work independently and manage a high-volume workload.

• Familiarity with public sector or local government processes is an advantage.

• Proficient in MS Office and customer management systems.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

We are seeking an experienced and proactive Customer Services Manager to lead the customer care team. The ideal candidate will manage customer service operations, ensuring high levels of satisfaction, timely resolution of issues, and excellent communication with clients.

Key Responsibilities:

• Lead the customer service team to resolve issues efficiently and professionally
• Act as the main point of contact for clients regarding any concerns
• Coordinate with wider teams when required
• Monitor and report on customer service KPIs
• Look into trends and report back to senior management
• Develop and implement customer service improvement initiatives
• Work closely with the Head of Customer Service
• Analyse and look into specific data
• Run daily reports on findings
• Guide and support the customer care team

Requirements:

• Proven experience in a customer service role
• Have management experience
• Strong understanding of processes and resolutions
• Excellent communication, negotiation, and leadership skills
• Ability to handle complaints professionally and empathetically
• IT proficient in CRM systems and Microsoft Office

Please apply for more information on this great contract position.

Are you driven, energetic and customer-focused?
Do you love working in a fast-paced environment where every interaction makes a difference?

My client a leading pathology company are looking for a motivated Biomedical Customer Service Assistant to join their dynamic customer service team! The role is based in Kings Cross and there is hybrid working available. In this role, you’ll be a key point of contact, ensuring every customer receives exceptional support — all while working alongside passionate colleagues in a collaborative environment.

Why this role is exciting:

• You’ll connect daily with patients, GPs, hospitals, labs and internal teams , making each day varied and rewarding.
• Use your excellent communication skills to manage phone and electronic enquiries — both incoming and outgoing — and handle key administration tasks with ease.
• Leverage your science background to translate terminology and ideas between the scientific community and the public — a unique blend of customer service and scientific insight!
• Be part of a supportive team of 30 staff in a corporate service centre where teamwork and positive energy make all the difference.

What you’ll bring:

• Solid experience working in a high-volume call environment , with the ability to stay organised and professional.
• Strong administration skills and confidence using Microsoft Office and multiple systems .
• Fluency and excellent command of the English language, both written and spoken.
• Ability to multitask, prioritise, and thrive under pressure.
• A degree in a Science subject (Biological Sciences particularly welcome) to communicate effectively with both clients and scientific professionals.
• A proactive mindset and genuine passion for delivering top-tier customer service.

Shift details:

• Full-time hybrid role (40 hours per week) on a rotating shift pattern.
• Shifts vary between 07:00 – 23:00 (Monday to Friday) .
• Flexibility to work Saturdays (07:00 – 23:00), Sundays (09:00 – 18:00), and Bank Holidays (09:00 – 17:30) .
• Weekend and Bank Holiday shifts are remote and paid as overtime.

Your day-to-day will include:

• Delivering a seamless, positive customer journey from first contact to resolution.
• Handling a mix of simple and complex queries via phone, email, and internal systems.
• Acting as a bridge between scientists and the public, using your science knowledge to add real value.
• Leaving every customer feeling supported, understood and appreciated.

We're looking for a reliable and proactive Customer Service Advisor to join a growing team. This is a key role combining customer service and administrative duties to ensure smooth day-to-day operations.

You'll be the first point of contact for client enquiries, assist with payments, manage account data, and help keep the office running efficiently.

Key Responsibilities for the Customer Service Advisor:

• Respond to inbound phone calls and email enquiries in a timely and professional manner
• Provide accurate information and assistance to clients, escalating issues where necessary
• Process client payments over the phone
• Set up new user accounts and maintain accurate client records
• Monitor and troubleshoot issues with devices such as SIMs when needed
• Perform data entry and general admin tasks
• Support internal teams with day-to-day operations
• Help maintain organised systems and ensure smooth office processes

Key skills for the Customer Service Advisor:

• Experience in a similar office-based admin or customer service role
• Strong communication skills, both written and verbal
• High attention to detail and good time management
• Confident using Microsoft Office and open to learning new systems
• Self-motivated and comfortable working independently
• Friendly, professional, and solution-focused attitude
• A team player who's willing to assist where needed

Own transport is essential due to limited public transport access to the office

A client of ours are currently seeking an experienced customer service advisor. The company is an electrical goods manufacturer based in NW9.

Job details:

• Handle customer complaints and resolve issues in a professional and timely manner
• Must have experience in customer services and familiar with a CRM system
• Hours will be 9am - 5.30pm
• Having a background in logistics is desirable

Customer Service Advisor

Salary: 32-38k depending on experience

Location: East London

Hours: 37.5 hours 8:30am-5:00pm Monday-Friday

Working Pattern: This role will be full time office based

What We Offer :

• A friendly and supportive work environment
• Potential monthly and yearly bonus depending on company performance

London Bridge Office Angels have a great new opportunity for a Customer Service Advisor to join a leading manufacturer in the Beauty and Wellness Market.

What You'll Do :

• Manage and process sales orders, confirmations, invoices, and purchase orders
• Provide exceptional support to customers, via phone and email
• Work to internal timelines to ensure timely order fulfilment
• Investigate and resolve customer inquiries and complaints
• Manage data and documentation
• Collaborate with various departments to ensure order accuracy and smooth processes
• Stay up-to-date with product knowledge to enhance customer service
• Other duties and as when required

What We're Looking For :

• Experience in a similar Customer Advisor role within an office environment is desirable
• Experience within a similar industry is desirable
• Confident IT skills
• Awareness of ISO Standards, health and safety and data protection
• Excellent communication skills, both written and verbal

This role is advertised by London Bridge

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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