1678 Marks Spencer jobs in Croydon

• Process orders, credit and debits
• Process returns and resolve complaints
• Answer phones, emails and web enquiries
• Make proactive calls and emails to customers
• Manage backorders and Outlook tasks on a daily basis

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

Sales and Customer Service Associate - Kick start your sales career with a dynamic, thriving and bubbly team in London!

No experience required - Immediate starts available.

Do you feel stuck in your current position

Are you seeking a role with real progression opportunities

Want to work with a company and grow alongside them

Responsibilities include:

• Representing our client and the brands associated wit.

WHJS1_UKTJ

Customer Service Coordinator

Location:  Surrey Wheelchair Services

Salary/Rate: £25,521.60 pa

Monday to Friday 8.00am – 5.00pm, 40 hours a week

Kingsway Business Park, Forsyth Road GU21 5SA

Rewards & Benefits:

• Company Pension Scheme
• Free on-site parking
• Life Assurance Scheme
• Company Sick Pay Scheme
• Wellbeing initiatives

We are currently looking for a Customer Service Coordinator  to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role:

• Manage incoming calls and emails, answering any queries in a timely and professional manner.
• Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
• Monitoring and progressing orders by checking with suppliers.
• Entering referral information for clinical triage via both telephone and email.
• General administration that supports daily activities and duties 

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone-based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.

INDLS 

Our team is the best in the industry - is it time for you to join us?

The Role:

Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.

As the first point of contact at our depots, Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the this position will include:

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

• Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Pro-active problem solving with customers and colleagues when issues arise.
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

• Provision of PODs to meet customer requirements where necessary.
• Provide KPI and reports both externally and internally where required
• Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
• Ensure that all Delivery and Collection consignments are conforming to correct information.
• Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
• Updating / Verifying theOrder Management System with customer booking details.

• Knowledge of the freight transport industry
• Be Customer focused with dedication in your service delivery to meet Customer needs.
• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Strong attention to detail, accuracy and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required.
• Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner

• Respond to general enquiries via telephone, face-to-face interactions, email, web forms, and social media, ensuring courteous and professional communication in line with customer satisfaction standards.
• Accurately record all relevant information using internal systems and technology.
• Escalate enquiries to the appropriate department within Adult Social Care, ensuring resolution within agreed timescales.
• Provide comprehensive information and advice to customers, using the Three Conversations Model to develop personalised and innovative solutions in accordance with the Care Act 2014.
• Understand and support the needs of individuals, families, and carers by identifying their interests, strengths, aspirations, and available resources to promote independence.
• Guide customers through the initial process and clearly communicate potential outcomes.

• Solid understanding of the Care Act 2014.
• Experience working with vulnerable adults and understanding their needs.
• Ability to handle emotionally sensitive situations with empathy and a strengths-based approach.
• Proven experience in administrative roles and managing enquiries from a diverse range of individuals, including professionals, clients, and their families.

Job Title: Customer Service Officer

Location: Local authority based in Croydon

Hourly rate: 16.25 PAYE

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours- Hybrid working available

ASAP Start

Job Duties:

• Being the first point of contact for interaction with vulnerable clients and their carers.
• Take decisions within established procedures dealing with end user and prescriber queries and issues.
• Ability to work flexibly to support the move to stretched working days and weekend operating as required.
• Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
• Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.

Person Specification: The ideal candidate must have:

• Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
• Experience liaising with carers and understanding their needs and challenges
• Previous experience in a customer facing role
• Strong interpersonal skills, including empathy, patience and active listening
• Competent in using IT systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Customer Service Representative

28,000

5x days onsite

We're looking for a friendly, reliable and organised Customer Service Representative to join our growing team. This role is all about helping our existing customers have a great experience with us, from answering day-to-day queries to onboarding new clients and ensuring everything runs smoothly.

What you'll be doing

You'll be the first point of contact for our customers once they've joined us, handling a wide range of administrative and support tasks, including:

• Responding to customer queries by phone and email, from billing questions to contract clarifications and general account support
• Processing customer orders, returns and replacement equipment
• Onboarding new customers, managing their orders, keeping them informed, and ensuring their installation or setup process goes smoothly
• Handling and resolving customer complaints with care and professionalism
• Liaising with internal teams, such as technical support or operations, to ensure a seamless customer experience

What we're looking for

• Someone with previous experience in customer service, operations or administration
• Excellent communication skills - clear, friendly and confident on the phone and in writing
• Highly organised with good attention to detail, and able to manage multiple tasks effectively
• Comfortable using systems to process orders, track returns and maintain accurate customer records
• A team player who is proactive, dependable and willing to get involved wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.