186 Marks Spencer jobs in Croydon

Customer Service Advisor £22,000 – £0,000 | Ruislip | Permanent A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential. What you’ll be doing: Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value Building strong relationships to ensure long-term customer loyalty and retention Working towards individual and team sales/KPI targets with a focus on high performance Delivering a professional, customer-focused experience that drives both satisfaction and results Who we’re looking for: Previous experience in sales, telesales, or customer service within a target-driven environment Confident, enthusiastic, and commercially minded communicator Results-oriented with the drive to exceed goals and celebrate success Motivated, reliable, and proactive problem solver Keen to learn, develop, and progress within a growing insurance business What’s in it for you? Competitive salary of £22,00 – £3 000 (dependent on experience) Monday to Friday, 37.5 hours per week Full training provided with ongoing career development support Clear progression routes within a fast-growing business A collaborative and supportive team culture that recognises and rewards achievement

General Responsibilities
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

JMC Aviation are working with a FBO company based in Stansted , looking to recruit a new Customer Service & Admin Supervisor to join their team.

This client is well known for outstanding levels of service in their FBO facility, offering outstanding customer service to their high-end clientele from arrival to aircraft. The family run business aids their candidates in building their skills to excel in their roles.

This is a Temporary Position based in Stansted .

Monday – Friday 8.30- 5PM – 1 year contract starting in January 2026.

Salary and Benefits

• Competitive Salary
• Generous Annual Leave
• Pension Scheme
• Employee Assistance Programme
• Life Assurance
• Employee Cash Plan
• Enhanced Maternity and Paternity Schemes
• Professional Growth and Development
• State-of-the-Art Equipment and Technology
• Ongoing Training and Certification Programmes
• Career Advancement Opportunities

The Role

To assist with the running of the Customer Service Representatives in conjunction with the CEO to ensure that the flights are run efficiently and safely and a high standard of service is provided to all customers. This role will perform and oversee the daily operational and administrative duties, to ensure a safe, efficient and enjoyable customer experience to all. This is a physical hands-on role, offered on a fixed term basis.

Other duties involve:

Supervising and directing CSR Staff on duty during shifts to deliver a safe, efficient and positive customer experience in accordance with published company procedures and relevant regulations.

• Supervising an exceptional client experience in all aspects of work in accordance with company standard and procedures, achieving the highest level of customer service at all times and by all members of the FBO team.

• Keep staff fully informed of changes in working practices and Operational procedures

• Liaising with HR to ensure any performance/conduct issues are dealt with in regards to the CSR’s

• Carrying out Return to Work Interviews and managing absence in line with Company Absence Management Policy

• Conducting investigation meetings with support from HR

• Conducting disciplinary meetings with support from HR

• Creating of and implementation of new procedures as and when required

• Adopting a flexible approach to working hours providing cover for CSR’s as and when required

• Ensure that the presentation and cleanliness of the FBO areas, offices, building and equipment is maintained and anything which needs attention is reported.

• Providing monthly data to the CEO

• Providing Administrative assistance to the CEO

• Managing and supporting staff, ensuring service is impeccable at all times and where necessary implement new procedures to develop and improve the service provided.

• Assisting with recruitment as required in line with the Company Recruitment Policy.

• Monitoring of Company uniform standards to ensure they are adhered to by staff at all times

• Coaching, mentoring current employees and new starters in any duties delegated to them

• Updating of training files, monitoring of training requirements, expiry dates and booking of training courses for both new and existing employees.

• Monitoring the GSE maintenance records and booking all applicable services.

• Ensure all Health and Safety matters are dealt with, updated and new one produced including but not limited to Fire Safety, Risk Assessments and Accident Reports in line with Company procedure

• To ensure a thorough understanding of how large flights are dealt with and Manage them as and when required

• Liaising with the Ramp Managers and CSRS to plan for day and future flights

• General Administration duties as required

Skills and experience required.

In order to be successful in this role the Customer Service & Admin Supervisor will need to demonstrate the following skills and attributes:

• 3 years or more experience in Customer facing or Operations Support positions, which must have been gained within aviation
• Previous Supervisory/Management experience within Operations
• Self-driven and results orientated with a clear focus on safety and quality
• Ability to negotiate and reach compromise, proactive and problem-solving ability
• Excellent communication skills – face to face, telephone - and written communication skills
• Enthusiastic individual and passionate about aviation
• Flexible and able to manage varying demands and workloads
• High levels of presentation, interpersonal skills, discretion and trustworthiness
• Fluent in English
• Computer literate (Word, Excel, PowerPoint, Outlook) & numerical skills
• Understanding of luxury industry, paying attention to detail and providing a VVIP service
• Must hold a valid UK Driving License and have access to their own vehicle
• Must meet the requirement to hold a valid airside security pass and airside

If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details.

Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.

In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).

For this opportunity JMC Aviation Ltd is acting as an employment agency.

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

Our client is seeking a friendly and efficient Customer Service Representative to join their busy team in the heart of London, England, UK . This role involves providing exceptional support to customers across various channels, including phone, email, and potentially in-person interactions at their central London office. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

Requirements:

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

This is an excellent opportunity for someone looking to grow their career in customer service within a reputable organization. Our client offers a supportive team environment and opportunities for professional development within the vibrant city of London, England, UK .

Job Description

Customer Service Advisor – Entry Level (Graduate Role)

Location: Guildford – Fully Office Based

Employment Type: Full-Time, Permanent

Are you a recent graduate looking to kickstart your career in a dynamic and supportive office environment? We’re seeking a proactive and detail-oriented Customer Service Advisor to join a busy team in Guildford. This is a fantastic opportunity to gain hands-on experience in customer service, order processing, and data analysis within a fast-paced commercial setting. Day-to-day communication is predominantly handled through email, with periodic telephone conversations.

Key Responsibilities:

• Deliver a high standard of customer service to a portfolio of retail and wholesale clients ·
• Accurately process sales orders and provide timely updates to customers·
• Manage and resolve claims , ensuring timely closure·
• Take ownership of key accounts , ensuring clear communication and service excellence·
• Analyse and report on claims data monthly to support KPI targets ·
• Track stock levels and prompt orders to prevent shortages

What We’re Looking For:

• A recent graduate with a BSc degree in any field ·
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational abilities
• Comfortable working with computer systems
• A proactive mindset with a willingness to learn and grow

Why Apply?

• Supportive team environment with full training provided
• Opportunity to develop core business and customer service skills
• Convenient Guildford location with excellent transport links
• Great long term progression opportunities

Ready to launch your career? Apply now and become part of a team that values precision, communication, and customer satisfaction.

Key Words:

Entry level, trainee, graduate role, customer service, administrative, administration, sales support, account manager, management, stock control, invoice, tracking, sales orders, processing, key accounts, data analysis.

Job Description

Customer Service Associate (Renewals) – IRIS Software Group

Location: Slough

Job Type: Full-time

Are you a natural people-person with a passion for helping customers? Do you enjoy solving problems, building relationships, and making a real impact in a business? If so, you could be a perfect fit for our Customer Service Associate (Renewals) role at IRIS Software Group !

We’re looking for someone friendly, proactive, and organised to join our vibrant team. In this role, you’ll support our existing customers through the renewal process, ensuring they stay happy, supported, and see continued value from our software.

What you'll be doing:

• Speaking with existing customers and guiding them through their renewal journey
• Building strong relationships to ensure a positive customer experience
• Identifying and resolving issues that may affect customer satisfaction or retention
• Working closely with our sales and support teams to deliver a joined-up customer service
• Keeping accurate records and updating our systems with renewal progress
• Spotting opportunities to add extra value to a customer’s account

What we're looking for:

• Previous experience in customer service, account management or renewals (ideally 1–2 years)
• A confident communicator – both over the phone and by email
• Someone who enjoys solving problems and keeping customers happy
• Strong attention to detail and good organizational skills
• A team player who thrives in a fast-paced environment
• Experience working in software/SaaS is a bonus, but not essential

Why join IRIS?

At IRIS, we don’t just build software – we build futures. You’ll be part of a supportive, inclusive team that’s passionate about helping businesses succeed.

Ready to take the next step in your customer service career – with a commercial twist? Apply now and let’s chat!

#CustomerServiceJobs #RenewalsRole #HiringNow #IRISSoftware #SloughJobs #SaaSJobs #PeopleFirst

Job Description

Our client has a rare opportunity for a permanent Customer Service Advisor to join their successful manufacturing company in East London.

The successful applicant will play a crucial role in ensuring customer satisfaction by providing excellent support to clients regarding their products. This position requires in depth product knowledge, technical trouble shooting skills and strong customer communication abilities to address inquiries, resolve issues and ensure a seamless customer experience.

Your role will include, managing and processing sales orders, confirmations, invoices and purchase orders for external dealers, covering equipment and spare parts.

Other duties will include:

• Providing professional support and maintaining strong working relationships
• Investigating and resolving queries
• Data entry
• Copying, scanning and filing hard documents
• Adhering to internal company policies and ISO standards
• Assisting with annual stock control
• Any other ad hoc duties as and when recurred

The ideal candidate will have a wealth of Customer Service skills within a professional office environment and demonstrated experience in dealing with both internal and external customers. Moreover you will have the ability to remain composed and focused under pressure.

Skills and abilities required:

• Proficient in Microsoft office including Excel, Word and Outlook
• Excellent verbal, written and telephone skills
• Positive approach

Benefits include:

EAP, BUPA, Generous Pension scheme, Free on site parking, regular office treats, Summer and Christmas Bonus scheme, season ticket loan

Hours are Monday to Friday, 8.30am to 5pm

If you would like to be considered for this exciting opportunity, do not delay, apply today!

Job Description

We're Hiring: Customer Service Manager (CSM) | Service Desk Leadership | Customer Experience Focused

Are you a driven and experienced Customer Service Manager looking to lead and inspire high-performing support teams? Do you thrive in fast-paced, customer-focused environments? We’re looking for a proactive, quality-focused Customer Service Manager (CSM) to oversee a dynamic Service Desk operation and elevate our customer support offering.

Location: (Insert Location or Remote/Hybrid)

Type: (Full-time / Permanent / Contract)

About the Role

As Customer Service Manager, you will be responsible for leading both the Customer Care and Technical Support teams. Your mission? To deliver service excellence, exceed SLAs, and ensure every customer interaction is a positive one.

You’ll act as a key escalation point, manage direct reports (Customer Care Team Leader and Technical Support Team Leader), and be the driving force behind continuous improvement, quality assurance, and a culture of collaboration and accountability.

Key Responsibilities

Customer Support & Experience

• Lead and motivate Service Desk teams to deliver exceptional service and fast resolutions.
• Own and manage service performance, SLA adherence, and escalations.
• Champion the customer experience at every touchpoint.

Quality Assurance & Process Excellence

• Monitor ticket triage and resolution to ensure quality and SLA compliance.
• Conduct regular audits of tickets, calls, and chats—driving first-time resolution and continuous feedback.
• Identify areas for improvement and implement initiatives to enhance support delivery.

Leadership & Team Development

• Coach, mentor, and support your team through regular 1:1s, feedback, and training plans.
• Define and lead structured team objectives, morning meetings, and performance reviews.
• Promote collaboration, celebrate wins, and ensure every team member is set up for success.

Compliance & Best Practices

• Maintain accurate records and ensure adherence to internal procedures and ISO/GDPR compliance.
• Collaborate on process documentation, supplier management, and customer complaint handling.

KPIs & Core Competencies

We’re looking for someone with strong experience in:

• Service Desk leadership
• Quality assurance and ticket management
• KPI reporting and SLA ownership
• Stakeholder engagement
• Team coaching and performance development

And someone who embodies:

• Customer-first thinking
• Excellent communication
• Accountability and initiative
• Strong planning and organisation
• Resilience and adaptability
• Team collaboration

You’ll Thrive If You:

• Have a strong background in customer service leadership (ideally in tech, telecoms, or service-based environments).
• Are passionate about improving processes, systems, and team performance.
• Have experience working with SLAs, CRMs, and structured service desk environments.
• Enjoy driving change, delivering training, and seeing people and teams grow.